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Reviews of Hotel Sogo Mexico

3 out of 5
Hotel Sogo Mexico
101 O.G. Road, Barangay Lagundi, San Fernando, Pampanga

Reviews

5.6
Rating 10 - Excellent. 5 out of 37 reviews" "
Rating 8 - Good. 6 out of 37 reviews" "
Rating 6 - Okay. 8 out of 37 reviews" "
Rating 4 - Poor. 10 out of 37 reviews" "
Rating 2 - Terrible. 8 out of 37 reviews" "

5.0/10

Cleanliness

5.8/10

Staff & service

7.0/10

Amenities

5.2/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

2/10 Terrible

Mercedita, Cape Coral

We traveled all the way from Florida USA, our first room didn’t have any electricity, staff was very kind to move us to another room, but it smelt like an ashtray, I was told they were going to spray the whole, so I said okay, but upon waking up the next day I was bitten by bed bugs( it was disgusting) my back was all red from bed bugs bite. So the supervisor moved us to an executive room with no extra charge, and this room had a jacuzzi and all but it has mildew all around the tub, just couldn’t wait for my 6 days stay there. The owner of this hotel needs to a lot of renovating to their properties. The staff though were amazingly incredible to us. They all deserved a raised.
Stayed 7 nights in Mar 2024
Response from Melisza Duenas - Hotel Manager on Mar 19, 2024
Dear Ma'am Mercedita, It's disappointing to hear about your unpleasant experience during your stay at Hotel Sogo Mexico. It seems that despite the staff's kindness, the conditions of the rooms were far from satisfactory. However, I appreciate your acknowledgment of the staff's exceptional service, and I hope they receive the recognition they deserve. It's essential for us in management team to address these issues to provide a better experience for their guests in the future. I hope we will see you again and rest assured that will not happen again.

2/10 Terrible

Ian

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brothel
Worst hotel stayed in fir longtime . Felt like ass in a brothel .
Stayed 6 nights in Aug 2023
Response from Apple on Nov 22, 2023
Dear Brothel,We are sorry for your experience during your stay with us. The room that you booked is usually a favorite among guests and we regret that you did not get a similar impression. Rest assured that we have received your feedback and we're doing our best to improve them. The next time you stay with us, we will make sure to serve our best to ensure your satisfaction while staying here.Thank you for your support to us.Regards,Melisza D. Hotel Manager, Hotel Sogo Mexico

4/10 Poor

anthony

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
the foods is very bad, specially the they served us spoiled rice, and the vegetables is bad.
Stayed 1 night in May 2021

10/10 Excellent

SYH JONG

Stayed 2 nights in Apr 2021

8/10 Good

Caesar

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021

4/10 Poor

Chin Aik

Disliked: Cleanliness, staff & service
I booked a non-smoking room, but the hotel receptionist give me a smoking room. When my arrival at the hotel , they have bo ideal about the online booking and i been waiting about half hours. I didn't get any notice about the room environment. They just simply select a room for me where the room looks like under renovation which the washroom have water on floor
Stayed 2 nights in Dec 2019

10/10 Excellent

Ananymous

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Mabagal ang cashier at staff Kaya ng nag early booking Para pagdating sa hotel Wala ng hassle.. Yun sofa bed pilay pa paa Kaya nadisgrasya pa si daddy nun bumagsak sa floor sinabi namin sa staff Wala naman ginawa at di na bumalik ulit, marami din lamok sa garage at sa room bukod Dyan OK naman lahat nakakaaliw ang themes at jacuzzi very spacious din ang room..
Stayed 1 night in Aug 2019

10/10 Excellent

Ananymous

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the jacuzzi and room themes 👍👍
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Stayed 1 night in Jul 2019

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
The locatoon is very good for shopping.
Stayed 3 nights in May 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
The room was never cleaned during my stay tv didn't work power kept shorting out ended up booking into another hotel a week before due to leave and could not get refund
Stayed 22 nights in Feb 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Shops, restaurants and Sky Ranch w/i vicinity
About an average SoGo experience. The location is great with SM, Robinsons and Sky Ranch within walking distance. Recommend for couples. One thing I did not like, I booked for 2 days, on the second day I was asked to show my confirmation number again. When I went to the front desk the same lady who saw and wrote down my confirmation from the day before had to see it and write it down again. I thought it was clear when I checked in I reserved for 2 nights. Sogo has 24 hour checkin and the time you check in is the time you check the fallowing day. No 12noon check out time. If you check in at 2pm your check out will be 2pm.
Stayed 1 night in Nov 2018

8/10 Good

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Served its purpose for us
Just stayed there to sleep since we are attending a training nearby. The hotel served its purpose for us. This hotel caters to people who spend short time hours in a hotel, so please be prepared for it. Dont expect top notch service because you get what you pay for. No complaints on our part.
Response from Sogo Pampanga on May 30, 2018
Thank yoo for your reviews,we are gald to hear from you your experienced.

10/10 Excellent

Dindo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will come and will stay again and again.
It was a ver pleasant stay.. affordable and comfortable. clean and good.
Response from Sogo Pampanga on May 30, 2018
Thank you for having great experienced.

10/10 Excellent

Hassan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
اوصي به i recommend it
hotel has many advantages i recommend it clean , good price , food , location , services , reputation and staff أوصي به وبشده نظيف , أسعار جيدة , الطعام , الموقع , الخدمات , النظافة , السمعة الجيدة وطاقم العمل

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Cheap hotel
Bed was made and room was cooled just before our stay, though no toilet tissue provided, lots of kiss marks on mirror, toiletry or toothpaste stains on bathroom walls, though food was fast and edible, but had to asked four times when ordering room service as they didn't understand my Windsor English accent, but they did try and some pleasant staff..
Stayed 3 nights in Jan 2018

4/10 Poor

Rich, Illinois USA

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Gone downhill over time.
We have been staying in this hotel since 2012 as it is the closest hotel to the family we visit in Mexico, Pampanga. Seems likely the cleanliness and overall experience is no longer acceptable for us. It is good for a short time (2 hour) visit for lovers but for people wanting to spend a day or two I would not reccomend. Noise from cleaning staff, customers, and kids. Bad odor and scent. Stairwell littered with dirty dishes and a couple of mattresses? No longer have remote for AC in room to control temperature. We always bring a blanket because they only give you a thin sheet with the AC set to 16. On or off is only option. We basically used it as luggage storage. The price is cheap but quality even less. We did not even stay a night though we booked and paid for 2 in advance on Expedia just so we would not have to wait for a room on our arrival as that had happened before.. We stayed at another hotel in San Ferando (Bendix) which cost more but was well worth it for the comfort, cleanliness, and quiet.
Stayed 2 nights in Dec 2017

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service
Stayed 1 night in Sep 2017

8/10 Good

Ashish

Liked: Staff & service
It's alright. Not the best hotel in the are but the price is just right

4/10 Poor

Tod

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Won't make that mistake again.
Not good at all. Bad housekeeping. Got food poisoning. No hot water. I will never stay at Sogo again and I wouldn't recommend to anyone.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to SM Pampanga
Hotel is close to SM Pampanga. Starbucks right across the street at the mall. Many restaurants. Also very close is Robinsons Mall with Bus station in the back.

4/10 Poor

Pom

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had to wait for the room to be prepared it took a good 30 minute wait

8/10 Good

C. Richard, Bodyguard Inc of Korea

Liked: Cleanliness, staff & service
Great place to stay for shopping
Yea-its a love hotel. BUT I'D night there again! Once you get past the smallish room, with hospital style mattress and pillows...its not bad at all. And they can tell time; I called to ask for late checkout of 1 PM-reply was "Sir your 24 hours started at check-in 2:30 yesterday. Hmm I LIKED that. And food? Low cost-high taste-24 hrs-fast room service. Want to meet friends in Pampanga, and shop/enjoy the SM? Sogo works. ps. PRINT your Hotel.com

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The so clean so good that never was.
We were transferred room two times What a joke.

2/10 Terrible

david, melbourne australia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
From arriving to leaving ,without my phone that i had left in locked room while i went down for breakfast cant say more than dont book here

6/10 Okay

Joel, San Fernando

Liked: Staff & service
Disliked: Property conditions & facilities
Family 1 night stay
The hotel room is clean and quiet. I had some difficulty or delayed because of missing reservation confirmation from Hotels.com.

2/10 Terrible

Lorna, Laguna

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sogo at Mexico Pamp Branch
it was a worst try to ever stay in that hotel. Rude staff, stinky room, malfunction AC, it's not worth the money paid for.

2/10 Terrible

Marcin Pawel, Tokyo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
very bad hotel
Hotel was unclean, everything broken from the safe box to the toilet, beds dirty, bed sheets and towels gray very used, not good at all.

2/10 Terrible

lou, Australia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
worst place to stay
no hot water toilets keep blocking can not sleep with all the noise of short stay guests and staff no kitchen or windows , will never stay here again better to live on the streets only good thing it was close to shopping malls SM and Robinsons

4/10 Poor

letizia, Australia

Disliked: Cleanliness, property conditions & facilities, room comfort
Not for Western Tourists
This hotel appears to be for çouples and can be rented by the hour! No cupboards, no hot water, taps and toilet flushes loose and fall off, beds hard, sheets and pillow cases old grey and stained. Rooms not cleaned daily but have to ask, I asked 3 times one day for the room to be changed and got home at 1 am to find it still hadn't been done. Wouldn't even rate it good enough for local long term stays. smoking is not policed and it smells awful.

6/10 Okay

Verified traveler

Liked: Property conditions & facilities
Room 415
This hotel need to improve their toilet facilities. The toilet flash give me problem . The blanket thin for the good aircond . TV channel very good but the receiver not very clear. My Room No 415.. But I feel ok for that range of Rate .

4/10 Poor

Tsuyoshi

Business traveler
Disliked: Cleanliness, amenities
so clean
Stayed 4 nights in Jan 2024
Response from Apple on Feb 2, 2024
Dear Mr. Tsuyoshi, I sincerely apologize for the inconvenience, we'll check on this immediately. Hoping that you will check in again at our hotel and I will guarantee that we would have improved our facilities on your next visit.Thank you.Melisza DuenasHotel Manager

6/10 Okay

Patrik

Like any other Sogo hotel
Not better or worse than any other Sogo hotel in the Philippines. Convenient located ner SM.
Stayed 1 night in May 2018

6/10 Okay

Riccardo e Charmaine, Italia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Niente finestre - aria stantia
Niente finestre - aria stantia ...o meglio dire: cattivo odore in bagno!! La pulizia della camera durante il soggiorno è solo con i clienti dentro perché hanno paura che li si accusi di furto. Può sembrare una idea grandiosa, ma dopo una giornata stancante non è bellissimo attendere la pulizia quando la cosa che vorreste di più è una doccia...

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities