Ratings based on 2,493 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
87% of guests recommend
4.5 Room cleanliness
4.1 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Doxfield, Maine

Greatest Hotel ever

Posted Mar 27, 2015
We loved our stay and would recommend it to all our friends. The staff and accomadations were out of this world. Can't wait to go back
2 out of 5
by A verified travelerfrom kentucky

Hidden fees/poor customer service

Posted Mar 27, 2015
Let me start off by saying I traveled solo for my birthday and started out in South Beach at the Beacon and Avalon hotels. I must say the location was great, customer service bar none even though the rooms were small and older I had a good time. Considering it was my first Miami trip a friend recommended I stay at the Fountainbleau a couple of days to round out my trip. Big mistake. Hated the location, the extra fees tacked on were insane and it seemed management cared more about their rooms than the customers. I had to put down a hefty deposit which I found unusual and it took an hour for me to get it back during checkout. Although the front desk promised to contact me once my room had been checked, I had to keep going back to find out the status. I mentioned several times I had a flight to catch which seemed to fall on death ears. The hotel is immaculate with a lot of amenities. However, I felt it more a hotel to put on heirs than have authentic connections with people. So no....would not recommend unless you are just curious. Otherwise, save your money.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel on the beach. Everything over priced

Posted Mar 27, 2015
Good time, great spot. Far too pricey for the simple things. Later check out would've been nice.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom PA

Great hotel

Posted Mar 26, 2015
Great hotel with a lot of really good restaurant options on-site so really no need to leave the hotel if you don't have to! Helpful staff. Right on the beach and the pool is amazing as well. Stayed for 3 nights and 4 days and would definitely come back.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 26, 2015
First class Miami beach hotel - expensive but expected - pool is wonderful
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 26, 2015
Beautiful hotel and facilities are clean and well maintained. It is a luxurious place to stay good for any couple or family. I would recommend to everyone I know! The service is great and you feel like you are on a resort. Everything you need is right there if you didn't want to leave such as multiple pools, bars, dining, entertainment.
4 out of 5
Recommended
for Couples
by A verified traveler

Goldfinger film scene.

Posted Mar 26, 2015
Pros: It's right on the beach!!!
Cons: My room 1431 has a slow shower drain, which cause the shower stall to fill up. You could not dry yourself off in the shower.
Location: Miami Beach. A short taxi ride you can get to South Beach or Lincoln Mall Road. Both have many restaurants and shoppes. Do not do half price tours.
I enjoyed my stay at the hotel. The staff could not have been nicer and more helpful. The room had a nice view.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 26, 2015
We were upgraded upon arrival. We went to Strip Steak restaurant in the hotel and it was amazing. I would highly recommend this hotel and restaurant.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 25, 2015
The facilities are fabulous with lots of restaurants and pools.
1 out of 5
by A verified traveler

the pool was used for private events all day.

Posted Mar 25, 2015
from check in to check out the staff was so rude I wanted to leave the first day. complained about a few things and then they would turn it around at you...then walk away going what? couldn't believe they don't have coffee makers in the room let alone and other things that a holiday inn with have.