Ratings based on 281 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
92% of guests recommend
4.5 Room cleanliness
4.1 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified travelerfrom Bal-Harbour FL

SO EXPENSIVE FOR WHAT YOU RECEIVE

Posted Mar 3, 2015
THIS WAS MY THIRD TIME THAT HOST IN THIS HOTEL BUT UNFORTUNATELY THIS 4 DYAS WAS SO DISGUSTING, MY ROOM HAS THE AIR CONDITION INSIDE LIKE A MINI SPLIT AND MAKE A LOT OF NOISE WHEN IT STARTS AND STOP I AM NOT KIDDING SO NOISILY. ONE OF THE BEDS WAS WITH A CRANKING NOISE ALL THE NIGHTS. YOU PAY A LOT OF MONEY TO REST BUT WHAT WE RECEIVE WASNT THE FIRST 2 PASS EXPERIENCES. THIS WAS HORRIBLE. SUPER EXPENSIVE FOR WHAT I RECEIVED. BAD BAD BAD OHHH !!! ROOM 305 DONT ACCEPT IT
2 out of 5
by A verified travelerfrom Southern California

Hidden fees, limited room service hours

Posted Feb 16, 2015
Took 45 minutes to check in, room keys did not work and then room service was closed at 7 pm. They also had a lot of hidden fees and made it sound like it was my fault I did not know. Overall a poor experience
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Costa Rica

Nice hotel. More condo style. Look very new

Posted Feb 11, 2015
Pros: Huge room
Cons: No breakfast on sunday
Staff very helpfull. Make us feel at home. very smiley
5 out of 5
Recommended
for Families
by A verified travelerfrom NY

Great Boutique Hotel in Great Area

Posted Jan 29, 2015
Pros: Rooms are great, very clean and spacious. We had a 2 bedroom suite and it fit 5 very comfortably.
Cons: Hotel is not easy to find at first, even if you use Waze it brings you to a private community to drive through which you can't. Call for directions.
Location: Bal Harbour is one of the nicer areas in MIA, it's a little quieter and private, 5 minutes away are shops, Mall & Kosher restaurants, etc....
For the Kosher traveler hotel works well, they have a nice spacious Kitchen but not a real oven, stove top with a combo microwave/confection oven so koshering it may be an issue but we managed for breakfast and lunches. Went out to eat or did take out for dinner as Kosher food is minutes away as well as Shuls. The property is nice but next to an overpass, if you can get over that you will enjoy the room. Staff was nice and accommodating for the most part. No gym or any other facilities here but go run on the beach if you need to. Pool is small but private more or less. You need to pay for parking and internet. Overall our family really enjoyed the room, hotel has a great aroma therapy smell in the hallways.... We would definitely come back.
3 out of 5
Recommended
for Everyone
by A verified traveler

Justo

Posted Jan 23, 2015
Staff profissional e simpático. Piscina poderia ser aquecida. Estacionamento caro. Bem localizado
5 out of 5
Recommended
for Couples
by A verified travelerfrom Philadelphia

Hidden Gem, Beachfront, a Must!

Posted Jan 13, 2015
Location: Restaurants, Shopping Malls, North Beach, South Beach
My stay here was awesome, we were greeted with complimentary champagne when we arrived.The decor and overall setup was amazing.The aroma throughout the property was very pleasant and went well with the relaxing music that played in the lobby and throughout the hallways,My suite was beautiful, very modern and upscale layout.All of the staff were very friendly and accomodating.I was a little disappointed that there wasn't an indoor pool, only an outside pool.Overall I would strongly recommend this facility and I will stay again in the future.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Austria

Great location, great apartment - not good service

Posted Dec 15, 2014
Cons: housekeeping !!!
Location: Just great !!!
If you want to stay in a spacious apartment in a great location - take it! Good value for the money... Front desk is very friendly and tries to help! But the housekeeping is terrible: you have(!) to leave the room while they are doing the housekeeping; one I got a message at 3:58pm that there is no housekeeping after 4pm - at 4:01pm I called the front desk, but the housekeeping left already... seriously !?! Laundry machine in public area - very good! but you need to purchase for 7 dollars a card to charge money on it to pay actually the laundry (and you do not get the 7 dollars back at check-out!) - detergent available with quarters only - would not be a problem, if the front desk would have change (was twice not the case)... again, they try to help, but sorry, we expected more...
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Chicago

Okay but needs work

Posted Dec 15, 2014
The hotel was clean and nice However the airconditioner was very loud. They charge a resort fee but it has no resort facilities it does not even have a tiny gym. The Internet was inconvenient to log on to, but worked well It was a nice and dime experience .
4 out of 5
Recommended
for Everyone
by A verified travelerfrom caracas Venezuela

Nice and quiet hotel. Very good location

Posted Dec 9, 2014
Wonderful, the beach , beautiful shops and Mall very near.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Sao Paulo BRAZIL

Posted Nov 26, 2014
Pros: the location
Cons: the air conditioning is too noisy
Location: Nice, surfside is a good neigbourood
I stayed 6 nights in this hotel, everything went ok but I got disapointed when I asked for a late check out and they gave me only extra 30 minutes. It's not fair since the Check in is late at 04:00 pm and the check out early at 11:00 am!