Ratings based on 267 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
92% of guests recommend
4.5 Room cleanliness
4.1 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Austria

Great location, great apartment - not good service

Posted Dec 15, 2014
Cons: housekeeping !!!
Location: Just great !!!
If you want to stay in a spacious apartment in a great location - take it! Good value for the money... Front desk is very friendly and tries to help! But the housekeeping is terrible: you have(!) to leave the room while they are doing the housekeeping; one I got a message at 3:58pm that there is no housekeeping after 4pm - at 4:01pm I called the front desk, but the housekeeping left already... seriously !?! Laundry machine in public area - very good! but you need to purchase for 7 dollars a card to charge money on it to pay actually the laundry (and you do not get the 7 dollars back at check-out!) - detergent available with quarters only - would not be a problem, if the front desk would have change (was twice not the case)... again, they try to help, but sorry, we expected more...
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Chicago

Okay but needs work

Posted Dec 15, 2014
The hotel was clean and nice However the airconditioner was very loud. They charge a resort fee but it has no resort facilities it does not even have a tiny gym. The Internet was inconvenient to log on to, but worked well It was a nice and dime experience .
4 out of 5
Recommended
for Everyone
by A verified travelerfrom caracas Venezuela

Nice and quiet hotel. Very good location

Posted Dec 9, 2014
Wonderful, the beach , beautiful shops and Mall very near.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Sao Paulo BRAZIL

Posted Nov 26, 2014
Pros: the location
Cons: the air conditioning is too noisy
Location: Nice, surfside is a good neigbourood
I stayed 6 nights in this hotel, everything went ok but I got disapointed when I asked for a late check out and they gave me only extra 30 minutes. It's not fair since the Check in is late at 04:00 pm and the check out early at 11:00 am!
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Chile

ok lack of information

Posted Nov 10, 2014
Pros: nice room
Cons: tell more about the facilites
Location: good location near the beach and bal harbour shops
nice Hotel, good location,nice rrom, but they didn´t say anything on expedia that the room has view to a overpass street , not good by expedia and the hotel... the hotel didn´t say anything about they charge for parking , adn also they charge me a resort fee which they never told me how to use it...too bad!
2 out of 5
by A verified travelerfrom Atlanta

Not a 4 star hotel

Posted Oct 25, 2014
Pros: Night time staff and parking.
Cons: The concept execution for the property. Don't try to be zen, make it a zen environment.
Location: The Ritz Carlton is the only thing in walking distance and has a restaurant and bar.
This hotel lacks the amenities, staff, and finish to be a 4 star hotel. The only amenities are mini fridge, tv, and little pool that has limited sun exposure. The beach is at least 500 yards away from the property and any water view is of the intercostal with adjacent bridge and public park across the inlet. Room service is only available for breakfast and lunch and takes extra long because they use an outside service. The maid staff have no respect for people trying to enjoy a holiday, they're extra loud in hallways and disruptive when they clean your room. I will say that the night time front desk staff is awesome, helpful, and very friendly, willing to go the extra mile to make your stay the best. The hotel remodel was done poorly, there are crack forming in the bathroom tile lines, which give bacteria a place to grow. The sound deadening is not sufficient enough, road and hallway noise. The hotel tries to create a zen feel with music and water pieces but fails miserable with actually making you feel relaxed. This property is misleading and I left feeling tried and agitated.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 23, 2014
An early check-in provision would be greatly appreciated.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 8, 2014
We enjoyed the hotel, it was very clean, and I would definitely stay again!!
4 out of 5
Recommended
for Families
by A verified travelerfrom Argentina

Very comfortable hotel

Posted Sep 29, 2014
Pros: Place and neighbourhood, space and room size
Cons: organisation and staff attitude of service
Location: Beach, Aventura Mall, Bal Harbour Shops
The hotel is good but the service seems to be not well organised, and lacks of coordination and communication between its staff. I didn't feel they are committed to satisfy the passenger's needs (not even some obvious as hot water)
4 out of 5
Recommended
for Families
by Larafrom BRASIL

Tudo ok

Posted Sep 6, 2014 on Hotels.com
Hotel bonito, limpo, uma quadra da praia, dois quartos grandes com closet, dois banheiros. Poderiam ser suites, mas nao sao. A praia nao é boa, mas tem serviço do hotel. O hotel cobra tudo: estacionamento , serviço de praia, guarda-sol... E a piscina tem horário para ser usada. Achei isso péssimo por causa do calor . Meu quarto era em frente a piscina e as crianças nao podiam usar.