Outdoor pool

Reviews of Bentley Hotel South Beach

4 out of 5
Bentley Hotel South Beach
510 Ocean Dr, Miami Beach, FL

Reviews

8.4

Very Good

Rating 10 - Excellent. 593 out of 1026 reviews" "
Rating 8 - Good. 199 out of 1026 reviews" "
Rating 6 - Okay. 97 out of 1026 reviews" "
Rating 4 - Poor. 50 out of 1026 reviews" "
Rating 2 - Terrible. 87 out of 1026 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Gwendolyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Concierge Caesar was very friendly and there to welcome us when we arrived. Took care of our luggage and getting our car valet parked. Our room was interestingly shaped and quite spacious . And the bed was one of the most comfortable ones we have had in a hotel. We had a room at the back of the hotel and although the view was missing the quiet more than made up for it. We would definitely go back.
Stayed 1 night in Apr 2024

2/10 Terrible

Sharon

Liked: Cleanliness, staff & service
The noise was unbearable. There was construction noise and intermittent buzzing and drilling in my room 24 hours a day - I woke up to it at 6am and it was still happening every minute or 2 at 11pm. I literally paid to stay at another hotel.
Stayed 4 nights in Apr 2024

10/10 Excellent

Justyna

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Complementary beach towels were a nice surprice.
Stayed 3 nights in Apr 2024
Response from Ashleyth - Front desk on Apr 23, 2024
Thank you for sharing such a positive review and for rating Bentley Hotel South Beach with a perfect 5 out of 5. We're delighted to know that you found our hotel to your liking, particularly appreciating our amenities . Your kind words are a testament to the efforts of our team in ensuring that every guest has a memorable and enjoyable stay. Knowing that we were able to provide you with a good experience from start to finish is truly rewarding for us. We look forward to welcoming you back to Bentley Hotel South Beach in the future for another excellent stay in Miami Beach. Warm regards,

6/10 Okay

Kimberly

Traveled with group
Liked: Cleanliness, staff & service
Its an older building. The room was sufficient but there is not a lot flat surfaces to place your stuff. And the fire alarm kept going off during the night. The service and staff were very friendly and accommodating.
Stayed 3 nights in Apr 2024
Response from Ashleyth - Front desk on Apr 23, 2024
Thank you for your positive feedback regarding Bentley Hotel South Beach. We're pleased to hear that you found the place good. We do apologize for the inconvenience regarding the fire alarm during the night it is something we worked on and hope you can come back to give us another opportunity to provide you a better stay with no noises only happiness . Warm Regards ,

10/10 Excellent

rudy

Liked: Staff & service, amenities, property conditions & facilities
The receptionist at the front desk was very nice, helpful and personable.
Stayed 2 nights in Apr 2024
Response from Ashleyth - Front desk on Apr 23, 2024
Thank you for sharing such a positive review and for rating Bentley Hotel South Beach with a perfect 5 out of 5. We're delighted to know that you found our hotel to your liking, particularly appreciating our great excellent staff. Your kind words are a testament to the efforts of our team in ensuring that every guest has a memorable and enjoyable stay. Knowing that we were able to provide you with a good experience from start to finish is truly rewarding for us. We look forward to welcoming you back to Bentley Hotel South Beach in the future for another excellent stay in Miami Beach. Warm regards,

8/10 Good

Emmanuel

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Nice place but renovations are happening
Stayed 8 nights in Apr 2024
Response from Ashleyth - Front desk on Apr 23, 2024
Thank you for sharing your rating for Bentley Hotel South Beach. While we appreciate your rating. Your insights can help us continue to improve and provide exceptional service to our guests. We apologize for the inconvenience regarding the noise we will try our best to work on it and make our guests to feel more comfortable. We hope to have the opportunity to welcome you back in the future and provide you with a five-star experience.

10/10 Excellent

Chelsea

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the front desk is a hit or a miss. However, Cesar and the manager were extremely friendly, hospitable, pleasant and accommodating. Cesar helped facilitate an early check in by asking the cleaning crews manager when the help desk did not propose or attempt to find a solution. They also allowed us to use the pool after checkout and kept our bags because our flight was later during the day. On top of all that, they provide chairs for the beach, towels, bikes, water bottles whenever asked and often it was offered without having to ask and last but not least they have a champagne hour at 5pm.
Stayed 3 nights in Apr 2024
Response from Ashleyth - Front desk on Apr 23, 2024
Thank you for sharing such a positive review and for rating Bentley Hotel South Beach with a perfect 5 out of 5. We're delighted to know that you found our hotel to your liking, particularly appreciating our great location and excellent concierge Cesar he truly works hard to help and accommodate our guest the best way he can. Your kind words are a testament to the efforts of our team in ensuring that every guest has a memorable and enjoyable stay. Knowing that we were able to provide you with a good experience from start to finish is truly rewarding for us. We look forward to welcoming you back to Bentley Hotel South Beach in the future for another excellent stay and enjoy our champagne hours again in Miami Beach. Warm regards,

10/10 Excellent

Bernice

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La localidad es genial, el servicio excelente. Altamente recomendado.
Stayed 1 night in Apr 2024
Response from Ashleyth - Front desk on Apr 23, 2024
Thank you for sharing such a positive review and for rating Bentley Hotel South Beach with a perfect 5 out of 5. We're delighted to know that you found our hotel to your liking, particularly appreciating our great location and excellent staff. Your kind words are a testament to the efforts of our team in ensuring that every guest has a memorable and enjoyable stay. Knowing that we were able to provide you with a good experience from start to finish is truly rewarding for us We look forward to welcoming you back to Bentley Hotel South Beach in the future for another excellent stay in Miami Beach. Warm regards, ready for your next visit.

10/10 Excellent

Judy Sardinha

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I really enjoyed the stay. Very clean and crisp. Simple decorations. Across the street from the beach and a walk to so many places.
Stayed 4 nights in Apr 2024
Response from Ashleyth - Front desk on Apr 23, 2024
Thank you very much for awarding Bentley Hotel South Beach with a top rating of 5 out of 5. We are thrilled to know that your stay with us was exceptional and met your expectations. While your review is concise, We are eager to know that you were4 delighted with how clean the hotel was , and the location of the hotel . We hope it was the best stay that we will see again soon ! Warm Regards ,

10/10 Excellent

Tomasz

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
really good property is access to restaurants people who work there is really friendly good place for stay higher recommend
Stayed 2 nights in Apr 2024

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Ashleyth - Front desk on Apr 23, 2024
Dear Adrianna , Thank you for awarding Bentley Hotel South Beach with a 5-star rating. We are thrilled to see such a positive assessment of your stay with us, and it's gratifying to know that we were able to meet and possibly exceed your expectations. While your review is succinct, we would be delighted to hear more about your experience. Any specific highlights or aspects that contributed to your high rating would be greatly appreciated, as they help us understand what we're doing right and where we can continue to excel. We eagerly await the opportunity to host you again, ensuring another exceptional stay in Miami Beach. Warm regards,

10/10 Excellent

Jakaye

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Ashleyth - Front desk on Apr 23, 2024
Dear Jakaye , Thank you for sharing your rating for Bentley Hotel South Beach. While we appreciate your positive rating, we would love to hear more about your experience and any specific feedback you may have. Your insights can help us continue to improve and provide exceptional service to our guests. We are so happy to hear that are customer service met your expectations we work hard to satisfy our guest. Hope to see you back soon!

10/10 Excellent

Laura Kay

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, close to beach and great food
Stayed 3 nights in Mar 2024
Response from Ashleyth - Front Desk on Apr 19, 2024
Dear Laura Kay , thank you for your positive feedback regarding Bentley Hotel South Beach. We're pleased to hear that you found the location great and convenient for your stay. We value your input and hope to have the opportunity to welcome you back for another great stay in the future.

10/10 Excellent

Jennie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is undergoing some renovations at the moment. Seems like it is going to be very nice when finished. We definitely plan to stay at The Bentley again.
Stayed 2 nights in Apr 2024

6/10 Okay

Jaila Gabriela Ramirez, Syracuse

Liked: Cleanliness, staff & service
Buana ubicación, sobre el hotel la habitación muy limpia y cómoda pero el balcón es "una estafa”o sea si quieres pagar casi 50 dólares para sentarte frente de las habitaciones está en ti pero no lo recomendaría porque no puedes ver la playa ni nada por el estilo y todas las personas que vayan para su habitación te pueden ver pero a pesar de eso súper bueno y muy buen precio 👍
Stayed 4 nights in Apr 2024

10/10 Excellent

Doreen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing and very accommodating!! There are no towel holders in the bathroom!?
Stayed 7 nights in Apr 2024
Response from Eric - General Manager on Apr 16, 2024
Dear Doreen, thank you for sharing such a positive review and for rating Bentley Hotel South Beach with a perfect 5 out of 5. We're delighted to know that you found our hotel to your liking, particularly appreciating our excellent staff. Your kind words are a testament to the efforts of our team in ensuring that every guest has a memorable and enjoyable stay. Knowing that we were able to provide you with a good experience from start to finish is truly rewarding for us. Regarding the no towel holders we will take this into consideration and do our best to work on this, Thank you for your feedback very much appreciated We look forward to welcoming you back to Bentley Hotel South Beach in the future for another excellent stay in Miami Beach. Warm regards,

10/10 Excellent

Vrezh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Ashleyth - Front desk on Apr 16, 2024
Thank you for sharing your rating for Bentley Hotel South Beach. While we appreciate your positive rating, we would love to hear more about your experience and any specific feedback you may have. Your insights can help us continue to improve and provide exceptional service to our guests. We are so happy to hear that are customer service met your expectations we work hard to satisfy our guest. Hope to see you back soon!

10/10 Excellent

vik

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice location
Stayed 3 nights in Apr 2024
Response from Ashleyth-Front desk on Apr 14, 2024
Thank you for your positive feedback regarding Bentley Hotel South Beach. We're pleased to hear that you found the location great and convenient for your stay. If you have any additional comments or suggestions to share about your experience, please feel free to do so. We value your input and hope to have the opportunity to welcome you back for another great stay in the future.

8/10 Good

andre, blacklick

Traveled with partner
Relaxing and comfortable
Stayed 4 nights in Apr 2024
Response from Ashleyth - Front Desk on Apr 12, 2024
Dear Andre, Thank you for your 4-star rating of Bentley Hotel South Beach on Expedia. We are pleased to see that your stay with us was largely positive. Your high rating is greatly appreciated and encourages us to continue working towards delivering exceptional experiences. We are curious to learn more about your stay, as we constantly strive for excellence. If there were any specific aspects of your stay that stood out or areas where you feel we could improve, we would be grateful to hear from you. Your feedback is invaluable in helping us enhance our services and facilities. We look forward to the opportunity to host you again, aiming to turn that 4-star experience into a perfect 5-star one on your next visit. Warm regards,

10/10 Excellent

Lance

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Bentley Hotel did not disappoint! Great service, great stay!
Stayed 1 night in Apr 2024
Response from Ashleyth - Front Desk on Apr 12, 2024
Thank you for sharing such a positive review and for rating Bentley Hotel South Beach with a perfect 5 out of 5. We're delighted to know that you found our hotel to your liking, particularly appreciating our great location and excellent staff. Your kind words are a testament to the efforts of our team in ensuring that every guest has a memorable and enjoyable stay. Knowing that we were able to provide you with a good experience from start to finish is truly rewarding for us We look forward to welcoming you back to Bentley Hotel South Beach in the future for another excellent stay in Miami Beach. Warm regards ,ready for your next visit

10/10 Excellent

Curtis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for 3 nights over the weekend and had a wonderful time. Staff were super helpfull with anything we needed
Stayed 3 nights in Apr 2024
Response from Ashleyth -Front Desk on Apr 12, 2024
Dear Curtis, Thank you for sharing such a positive review and for rating Bentley Hotel South Beach with a perfect 5 out of 5. We're delighted to know that you found our hotel to your liking, particularly appreciating our great location and excellent staff. Your kind words are a testament to the efforts of our team in ensuring that every guest has a memorable and enjoyable stay. Knowing that we were able to provide you with a good experience from start to finish is truly rewarding for us. We look forward to welcoming you back to Bentley Hotel South Beach in the future for another excellent stay in Miami Beach. Warm regards,

2/10 Terrible

Ali

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
Horrible
Stayed 4 nights in Apr 2024
Response from Ashleyth - Front Desk on Apr 12, 2024
Dear Ali ,Thank you for taking the time to rate Bentley Hotel South Beach. We are committed to providing our guests with the best possible experience, and it seems we may have missed the mark during your stay. We would be grateful for any specific feedback or concerns you had, as it helps us identify areas for improvement. Understanding our guests' experiences is crucial in our effort to enhance our service and facilities. We hope to have another opportunity to host you and provide a stay that aligns more closely with the high standards we strive to maintain. Warm regards,

8/10 Good

Jared

Traveled with family
Liked: Cleanliness, staff & service, amenities
Great location with nicely remodeled rooms. The staff is super friendly and helpful! I look forward to seeing again when they finish remodeling the rest of the space.
Stayed 6 nights in Apr 2024
Response from Ashleyth -Front Desk on Apr 12, 2024
Dear Jared, Thank you for taking the time to rate Bentley Hotel South Beach with 4 out of 5 stars on Expedia. We are pleased to see that your stay with us was enjoyable and met most of your expectations. We are happy to hear our staff were able to make your stay as enjoyable as much as possible our team will always go above and beyond for our guest to be happy and safe at our hotel ! We Hope we will see you back soon and able to enjoy our new renovations !

8/10 Good

Lovely

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Ashleyth -Front Desk on Apr 12, 2024
Thank you for sharing your rating for Bentley Hotel South Beach. While we appreciate your positive rating, we would love to hear more about your experience and any specific feedback you may have. Your insights can help us continue to improve and provide exceptional service to our guests. If you have any comments or suggestions, please feel free to share them with us. We hope to have the opportunity to welcome you back in the future and provide you with a five-star experience.

8/10 Good

Martin

Liked: Cleanliness
Stayed 3 nights in Mar 2024
Response from Ashleyth -Front Desk on Apr 12, 2024
Thank you for awarding Bentley Hotel South Beach with a 4 -star rating. Although your review is brief, your rating speaks volumes about your satisfaction with your stay, and we couldn't be more pleased. We're curious to know what aspects of your stay you particularly enjoyed, as we continuously strive to provide exceptional experiences for our guests. If there are any specific details or feedback you'd like to share, we would greatly appreciate it. We look forward to the opportunity to welcome you back to our hotel for another memorable stay in Miami Beach. Warm regards,

8/10 Good

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Great staff! Very helpful and kind!
Stayed 4 nights in Apr 2024
Response from Ashleyth - Front desk on Apr 8, 2024
Thank you James , We are happy to hear that you were delighted with our service, We always try to work harder and better to help you guys enjoy your stay at our hotel and your vacation. Thank you for your feedback the Bentley Hotel appreciates it. We hope we can welcome you back soon and Give you guys a better experience

10/10 Excellent

DeAnna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome location with ocean view and walking distance to all the cool restaurants and bars on Ocean Drive. The staff are friendly and very helpful!
Stayed 3 nights in Apr 2024
Response from Ashleyth - Front desk on Apr 8, 2024
Dear Deana , Thank you for your positive feedback regarding Bentley Hotel South Beach. We're pleased to hear that you found the place Awesome. We are eager to hear our staff met your expectations and made your stay memorable . If you have any additional comments or suggestions to share about your experience, please feel free to do so. We value your input and hope to have the opportunity to welcome you back for another great stay in the future!

10/10 Excellent

Sean

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at the Bentley was incredible! We were in Penthouse 3 and the veranda was, by far, was the most used part. (It’s worth the splurge for any of the penthouses). The entire staff were kind and helpful- especially Caeser, one of the many hospitable concierges. (Wish we could name more of the them, as they always greeted us with a smile and helped with whatever we needed). Location is key in South Beach, and the south end of Ocean Drive is a prime location in the Art Deco district. It still has the excitement but less noise! Use the valet parking the hotel offers- it’s pricey but less than a parking ticket (upwards of $200 a ticket we learned). Overall, my family and I would definitely recommend this hotel to couples and families. We will be back to South Beach and the Bentley will be our home away from home.
Stayed 7 nights in Mar 2024

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location : very convenient! if you are looking to be near the south point area .
Stayed 3 nights in Mar 2024
Response from Ashleyth - Front desk on Apr 8, 2024
Dear Patricia , Thank you for sharing your rating for Bentley Hotel South Beach. While we appreciate your positive rating, We are happy to hear your enjoyed our location ! we would love to hear more about your experience and any specific feedback you may have. Your insights can help us continue to improve and provide exceptional service to our guests.

6/10 Okay

Michelle

Traveled with partner
Liked: Staff & service, amenities
There were no umbrellas by the pool. Rooms were smaller then they seemed online and the pool was small.
Stayed 5 nights in Apr 2024
Response from Ashleyth - Front desk on Apr 8, 2024
Dear Michelle , Thank you for sharing your experience from your recent stay. First and foremost Please accept our sincerest apologies for the unsatisfactory experience you had with us. and we have taken notice of your feedback to improve our accommodations and services,. We take your feedback very serious and would like to advise you that our team is working on this . We hope you can give us a future opportunity to give you a better experience .

10/10 Excellent

joshua

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Caesar was amazing face for the hotel. He was helpful. Informative. Gracious. Fun. Accommodating. He’s the reason we would come back.
Stayed 1 night in Apr 2024
Response from Ashleyth -Front Desk on Apr 12, 2024
Thank you for taking the time to share your experience at Bentley Hotel South Beach and for your 5-star rating. We are delighted to hear that you were exceptionally satisfied with our service in all aspects, and particularly appreciated the friendliness of our staff and the world-class assistance provided by Cesar our concierge. Your kind words are a great encouragement to our entire team. Knowing that we could answer all your questions and contribute to a memorable stay is immensely rewarding for us. Positive feedback like yours motivates us to continue offering excellent service. We look forward to welcoming you back to Bentley Hotel South Beach in the near future. Warm regards

4/10 Poor

Kiana

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I expressed concerns to managment, that my room was in a high traffic area, and the walls are terribly thin. I could hear every human being walking the halls no matter the time. I was told there was no room availability but if there were any cancellations I would be contacted. The next morning there was ruckus involving 2 young ladies and security staff, that feature screams and what sounded like wrestling moves or a fight, that went on for over 40 minute. I again pointed out to staff how disruptive this was, as it happed right near my room, or around the corner of it with staff still posted near my room. My concerns were again dismissed.
Stayed 3 nights in Apr 2024

10/10 Excellent

Adnan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so friendly, parking was easy at a small cost. Location allows you to walk and explore and you're so close to the beach.
Stayed 1 night in Apr 2024
Response from Ashleyth -Front Desk on Apr 6, 2024
Dear Adnan , Thank you for sharing such a positive review and for rating Bentley Hotel South Beach with a perfect 5 out of 5. We're delighted to know that you found our hotel to your liking, particularly appreciating our great location and excellent staff. Your kind words are a testament to the efforts of our team in ensuring that every guest has a memorable and enjoyable stay. Knowing that we were able to provide you with a great experience from start to finish is truly rewarding for us We look forward to welcoming you back to Bentley Hotel South Beach in the future for another excellent stay in Miami Beach. Warm regards, ready for your next visit

8/10 Good

Adam

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed somewhere else before switching here was far better then the other place, affordable and in a great location, it doesn't have a gym which would've gave this 5stars for me but if it's not something you care about having as an amenity would definitely recommend
Stayed 5 nights in Mar 2024
Response from Ashleyth - Front desk on Apr 2, 2024
Dear Adam, thank you for sharing such a positive review and for rating Bentley Hotel South Beach with a 4 out of 5. We're delighted to know that you found our hotel to your liking as well a our location ! We understand your concern and will take into consideration hopefully when you come back we will have our new amenities available.

4/10 Poor

Rafael

Stayed 1 night in Mar 2024
Response from Ashleyth - Front desk on Apr 23, 2024
Dear Rafael , Thank you for taking the time to rate your experience at Bentley Hotel South Beach. Seeing your 2 out of 10 rating concerns us, as it indicates that your stay did not meet your expectations. We are committed to providing our guests with the best possible experience, and it seems we may have missed the mark during your visit. If there are specific areas where you felt we could improve or issues you encountered, we would greatly appreciate your feedback. Your insights are invaluable in helping us enhance our services and address any shortcomings. We hope to have another opportunity to host you and provide a stay that aligns more closely with the high standards we strive to maintain. Warm regards,

2/10 Terrible

Irma

Traveled with family and small children, Traveled with group, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
You have to go up to second floor just for the lobby. I psid for ocean view and got wall view. Too far to walk to other restaurants. I do not recommend
Stayed 4 nights in Mar 2024
Response from Ashleyth - Front desk on Apr 2, 2024
Dear Irma, Thank you for sharing your experience from your recent stay. First and foremost Please accept our sincerest apologies for the unsatisfactory experience you had with us. We are committed to providing our guests with the best possible experience, and it seems we may have missed the mark during your visit. We understand that you did not the on you preferred but unfortunately the room category hat was booked does not have an ocean view we apologize if there was any confusion. we hope you can come back and give us another opportunity to give you a 5 out 5 experience .

6/10 Okay

Verlin

Liked: Staff & service
Disliked: Amenities
Ok stay. Good location
Stayed 3 nights in Mar 2024
Response from Ashleyth - Front desk on Mar 31, 2024
Thank you for taking the time to rate your experience at Bentley Hotel South Beach. Seeing your 3 out of 10 rating concerns us, as it indicates that your stay did not meet your expectations. We are committed to providing our guests with the best possible experience, and it seems we may have missed the mark during your visit. If there are specific areas where you felt we could improve or issues you encountered, we would greatly appreciate your feedback. Your insights are invaluable in helping us enhance our services and address any shortcomings. We hope to have another opportunity to host you and provide a stay that aligns more closely with the high standards we strive to maintain. Warm regards,

10/10 Excellent

Taylor

Liked: Cleanliness, staff & service
Stayed 4 nights in Mar 2024
Response from Ashleyth -front Desk on Mar 31, 2024
Thank you for sharing your rating for Bentley Hotel South Beach. While we appreciate your positive rating, we would love to hear more about your experience and any specific feedback you may have. Your insights can help us continue to improve and provide exceptional service to our guests. We are so happy to hear that are customer service met your expectations we work hard to satisfy our guest. Hope to see you back soon!

8/10 Good

Dan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and very nice room. Will return
Stayed 2 nights in Mar 2024
Response from Ashleyth -Front Desk on Mar 31, 2024
We are happy to hear that you were delighted with our service, We always try to work harder and better to help you guys enjoy your stay at our hotel and your vacation. Thank you for your feedback the Bentley Hotel appreciates it. We hope we can welcome you back soon and Give you guys a better experience

8/10 Good

eduard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Ashleyth - Front desk on Mar 29, 2024
Dear Eduard , Thank you for sharing your rating for Bentley Hotel South Beach. While we appreciate your rating. Your insights can help us continue to improve and provide exceptional service to our guests. We apologize for the inconvenience regarding the room we will try our best to work on it and make it more spacious for our guests to feel more comfortable. We hope to have the opportunity to welcome you back in the future and provide you with a five-star experience.

10/10 Excellent

Ahmad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Ashleyth - Front desk on Mar 29, 2024
Dear Ahmad , Thank you for sharing your rating for Bentley Hotel South Beach. While we appreciate your positive rating, we would love to hear more about your experience and any specific feedback you may have. Your insights can help us continue to improve and provide exceptional service to our guests. We are so happy to hear that are customer service met your expectations we work hard to satisfy our guest. Hope to see you back soon!

10/10 Excellent

Shawn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 3 nights in Mar 2024
Response from Ashleyth - Front desk on Mar 26, 2024
Dear Shawn, Thank you for your positive feedback regarding Bentley Hotel South Beach. We're pleased to hear that you found the location great and convenient for your stay. If you have any additional comments or suggestions to share about your experience, please feel free to do so. We value your input and hope to have the opportunity to welcome you back for another great stay in the future

10/10 Excellent

Wilfor

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were very clean and comfortable and the staff were very nice and friendly
Stayed 1 night in Mar 2024
Response from Ashleyth - Front Desk on Mar 31, 2024
Thank you for your positive feedback regarding Bentley Hotel South Beach. We're pleased to hear that you found the place good. We are eager to hear our staff met your expectations and made your stay memorable . If you have any additional comments or suggestions to share about your experience, please feel free to do so. We value your input and hope to have the opportunity to welcome you back for another great stay in the future.

10/10 Excellent

Emily

Traveled with partner
Disliked: Property conditions & facilities
The location was beautiful, as well as there was sooo many food places to pick from. the room was great as well and kept clean. the only complaint was that it was still underneath reservation, so there was construction the day we left and a lot of places outside of the room like the rooftop and first floor look unfinished. other then that the staff was very nice
Stayed 3 nights in Mar 2024
Response from Ashleyth - Front desk on Mar 29, 2024
Dear Emily , thank you for your positive feedback regarding Bentley Hotel South Beach. We're pleased to hear that you found the location great and convenient for your stay. We are pleased to hear that our staff were able to make your expectations. We value your input and hope to have the opportunity to welcome you back for another great stay in the future.

10/10 Excellent

Kailam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is very beautiful. The staff has been very friendly and helpful. Would like to come again.
Stayed 4 nights in Mar 2024
Response from Ashleyth - Front desk on Mar 25, 2024
Dear Kailam , Thank you for sharing such a positive review and for rating Bentley Hotel South Beach with a perfect 5 out of 5. We're delighted to know that you found our hotel to your liking, particularly appreciating our great location and excellent staff. Your kind words are a testament to the efforts of our team in ensuring that every guest has a memorable and enjoyable stay. Knowing that we were able to provide you with a good experience from start to finish is truly rewarding for us. We look forward to welcoming you back to Bentley Hotel South Beach in the future for another excellent stay in Miami Beach. Warm regards,

6/10 Okay

Mark, Atlantic Beach

It was ok.
Stayed 3 nights in Mar 2024
Response from Ashleyth - Front desk on Mar 25, 2024
Thank you for taking the time to rate your experience at Bentley Hotel South Beach. Seeing your 3 out of 10 rating concerns us, as it indicates that your stay did not meet your expectations. We are committed to providing our guests with the best possible experience, and it seems we may have missed the mark during your visit. If there are specific areas where you felt we could improve or issues you encountered, we would greatly appreciate your feedback. Your insights are invaluable in helping us enhance our services and address any shortcomings. We hope to have another opportunity to host you and provide a stay that aligns more closely with the high standards we strive to maintain. Warm regards,

8/10 Good

Yamilet

Traveled with family
Liked: Cleanliness, staff & service, amenities
Good stay. Thank you so much to Cesar he really made our stay super easy and comfortable. Hotel lets you use beach towels and beach chairs which was super convenir t. We really enjoyed the area which is close by the beach, restaurants, bars, and eateries. The pool was great and has a fantastic view. Would definitely stay here again.
Stayed 3 nights in Mar 2024
Response from Ashleyth - Front desk on Mar 29, 2024
Dear Yamilet , Thank you for sharing such a positive review and for rating Bentley Hotel South Beach with a 4 out of 5. We're delighted to know that you found our hotel to your liking, particularly appreciating our great location and excellent staff such as Cesar our concierge will be thrilled to hear he made a great impact on your stay! Your kind words are a testament to the efforts of our team in ensuring that every guest has a memorable and enjoyable stay. Knowing that we were able to provide you with a good experience from start to finish is truly rewarding for us We look forward to welcoming you back to Bentley Hotel South Beach in the future for another excellent stay in Miami Beach. Warm regards, ready for your next visit

8/10 Good

Hiram

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and staff, the best
Stayed 2 nights in Mar 2024
Response from Ashleyth - Front desk on Mar 25, 2024
Thank you for your 4-star rating of Bentley Hotel South Beach on Expedia. We are pleased to see that your stay with us was largely positive. We are eager to hear that you loved our staff we all work hard to make our guest felt at home. Your high rating is greatly appreciated and encourages us to continue working towards delivering exceptional experiences. We are curious to learn more about your stay, as we constantly strive for excellence. If there were any specific aspects of your stay that stood out or areas where you feel we could improve, we would be grateful to hear from you. We look forward to the opportunity to host you again, aiming to turn that 4-star experience into a perfect 5-star one on your next visit. Warm regards,

10/10 Excellent

Imani

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was amazing! Very hospitable and accommodating. Super clean and prompt to request(s). 1000/10 stay. Definitely would book again and recommend to others.
Stayed 3 nights in Mar 2024
Response from Ashleyth - Front Desk on Mar 29, 2024
Dear Imani , Thank you for sharing such a positive review and for rating Bentley Hotel South Beach with a perfect 5 out of 5. We're delighted to know that you found our hotel to your liking, particularly appreciating our great location and excellent staff We work extra hard to make our guest feel at home and enjoy their stay as much as possible. Your kind words are a testament to the efforts of our team in ensuring that every guest has a memorable and enjoyable stay. Knowing that we were able to provide you with a good experience from start to finish is truly rewarding for us. We look forward to welcoming you back to Bentley Hotel South Beach in the future for another excellent stay in Miami Beach. Warm regards,