The staff at the front desk is a hit or a miss. However, Cesar and the manager were extremely friendly, hospitable, pleasant and accommodating. Cesar helped facilitate an early check in by asking the cleaning crews manager when the help desk did not propose or attempt to find a solution. They also allowed us to use the pool after checkout and kept our bags because our flight was later during the day. On top of all that, they provide chairs for the beach, towels, bikes, water bottles whenever asked and often it was offered without having to ask and last but not least they have a champagne hour at 5pm.