Ratings based on 284 Verified Reviews
They paid and stayed. We double-checked.
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
3.8 Hotel condition
They paid and stayed.
for Everyoneby Jenn from Long Island, NY
Nice hotel in a great locationPosted Mar 11, 2014
We arrived at the Bentley on Thursday evening. It's located right at the beginning of the Ocean Drive commotion. It's quiet, but seconds from insanity. The staff is very polite and helpful. We were shown to our room which was 2 doors away from the reception desk. My fiancé and I looked at each other thinking the exact same thing, it's going to be so loud. We were wrong. We barely heard anything during our 4 day stay. Our room was not huge, but definitely not small. We got a studio which had a full size fridge and a microwave. It had some sort if hot plate which we didn't touch. The bathroom was tiny, but we didn't mind. Our "garden view" was lacking. It was basically a view of a concrete courtyard. Our only problem was the pool and beach club. I'm not sure if the pool in their pictures is theirs or the hotel next door. What I do know is that their pool is closed at this time. They give you passes for the pool in the hotel next door. This pool is tiny, has dirty chairs, and nothing going on. There's an unused poolside bar. That being said, it's a decent option after baking at the beach all day. The beach club is a 1/2 mile walk down ocean. Keep in mind that this walk saves at least $20/person. You get tickets for free chairs (chairs are $20-30 person across the street from the hotel) They have a server that you can order food and drinks from. You also have a great view of cruise ships coming and going from the inlet. All in all we'd definitely stay at the Bentley again
for Everyoneby Larry from Mechanicsburg, pa
Great HotelPosted Mar 8, 2014
Pros: Our room was newly redone and very clean. All of the staff went out of there way to accommodate us. Hotel provides breakfast and beach passes.
Great location close to restaurants, shopping and night life.
for Everyoneby George from Bloomington, MN
Nice hotel close to everything.Posted Mar 2, 2014
Pros: We really liked the location and the staff.
Cons: The lobby is small and would get crowded at certain times of the day.
Location: The hotel is located across the street from the beach and is walking distance to many of the best clubs and restaurants.
We enjoyed our hotel stay very much. Our room was spacious and clean with a very comfortable bed. There was construction going on, but we were unaffected. The hotel provides access to the beach that includes a padded lounge chair, beach towel and an umbrella. It's 4 blocks to the hotel's beach area, but worth the effort. The best part of our stay was the hotel staff. Maria and Luis were extremely helpful. They made great suggestions for dining and arranged wonderful affordable tours. We would definitely stay at the Bentley again! Our only complaint has nothing to do with the hotel...when walking on the hotel side of Ocean Dr., you run a gauntlet of young women hawking the cost of breakfast, lunch, happy hour and dinner. It is unending! It's much better to walk on the beach side of the street where you're not harassed and can actually see the beauty of the various hotels that is hidden by the many umbrellas covering the sidewalk tables.
Jan 4, 2014 by Ignacio
Dear Guest Thank you very much for you awesome review regarding your recent stay at the Bentley South Beach. I appreciate your time to comment about our amenities, beach club, suites and employees. I also want to thank you for your understanding during the Bentley renovation and I hope to have you here in the near future once the enhancements are completed. Best Regards, Ignacio Luciano
for Everyoneby A verified traveler
Perfect location.Posted Feb 26, 2014
Would've been nice to know the rooftop pool was being remodeled
Jan 28, 2014 by Ignacio
Dear Guest Thank you for your comment on Expedia. I am sorry the pool was not completed when you stayed with us. Please give us another chance in a month and the pool will be the best in South Beach. Regards, Ignacio Luciano
by A verified traveler
Good location but expected a bit more.Posted Feb 25, 2014
-front entrance tucked away behind TGIFriday's and another restaurant - was hard to find at first -across from the beach but hotel's beach chairs and umbrellas are a 10-15 walk away -condition of the hotel is a bit older; currently being renovated but impeded the comfort of the stay -bathroom layout was very cramped, with no counter space for toiletries -room is very bare compared to photos on website -breakfast consists of yogurt, cereal, muffins, croissants, bagels and waffle maker -there was no safe in the room -hot water in the shower didn't work for the first night, but staff waived the resort fee for that night -overall, the hotel appears a lot nicer on the website, and I expected more from the "best boutique hotel in Miami", but it's probably among the best you'll get for the price range
Jan 6, 2014 by Ignacio
Dear guest Thank you very much for taking the time to comment about your stay on Expedia. We are sorry to hear your experience did not meet your expectations. We are working very hard to make every guests stay enjoyable. Please, give us another opportunity to provide you a great experience. Regards, Ignacio Luciano
by A verified traveler
Very ExpensivePosted Feb 24, 2014
Yes, close to beach, but very expensive and valet parking is 4 blocks away and it takes 15-20 minutes to get your car.
Jan 27, 2014 by Ignacio
Dear Guest Thank you very much for your comment. I apologize your recent stay at the Bentley South Beach was not a 5 star. We are working on improving our valet parking system as well as the beach club access. I hope you can give us another chance in the near future. Regards, Ignacio Luciano
for Everyoneby A verified traveler from K
A Noisy ParadisePosted Feb 20, 2014
They are renovating. Construction waking us up every morning. Overall very clean- accommodating staff- amazing location - beach rights with butlers. Great view at breakfast. Can't go wrong. Bring ear plugs ;)
Jan 27, 2014 by Ignacio
Dear Guest Thank you very much for you great comment! I really appreciate your understanding during our renovation. I am glad to hear you found our rooms clean. Thank you once again, and we hope to have you back at the Bentley soon to enjoy our breathtaking views of the Atlantic Ocean. Regards, Ignacio Luciano
for Everyoneby A verified traveler
Great location and pricePosted Feb 19, 2014
Considerate and profession staff. Great value for the dollar with a nice sized suit.
Jan 5, 2014 by Ignacio
Dear Guest Thank you very much for your 5 star review. We are truly delighted you thoroughly enjoyed your stay. I will definitely share this comment with the entire Bentley staff. We look forward for you next stat at Bentley. Regards, Ignacio Luciano
by Paul from Fredericksburg, VA
MisleadingPosted Feb 18, 2014
Pros: Proximity to the beach and the umbrella, lounge chairs, and towels provided.
The room and grounds were old and needed a lot of work. The curtains and comforter had stains. The bathroom door had a hole where it looked as if someone had punched it in. The bathroom faucet stopped working at one point and I had to use the shut-off valve under the sink to stop the water flow. More frustrating was the fact that there was no pool due to construction. From what I saw, it will be a long, long time until the pool is available. The balcony overlooked a courtyard that was filthy and filled with construction equipment, so we didn't spend any time on our balcony. We were also charged a "resort fee" of $25/day, of which I received no explanation or warning when booking. The provided chairs, umbrella, and towels on the beach almost made up for this, but you have to walk 5 blocks to get to the area where this is provided. It really isn't that far, but it is a bit misleading.
for Everyoneby Lori from Toronto, Ontario Canada
Would visit again after their RenoPosted Feb 16, 2014
Pros: The staff was fantastic and helpful. The room was large, recently reno'd and a great job they did on this.
Cons: Courtyard, I'm sure its next on the list of being reno'd. Cannot comment on rooftop pool, it was under construction.
Location: Beach, Pool, loads of restaurants, shopping all close by. Did not need a rental car, used cabs or walked.
The location of The Bentley is great. Their partnership with sharing The Hilton Bentley Beach and Pool is awesome. The newly renovated room was beautiful, big and well lit. The staff was great and helpful. I would stay there again, its a great place to lay your head. The kitchen in the unit was large, very modern and clean, however I don't cook when on vacation so having the drawer fridge and freezer was perfect. Continental Breakfast, well its continental breakfast, enough to grab a quick snack when running out the door to the beach or shopping. The bathroom was very clean and modern, as with the rest of suite. Had my five year old granson with me and he was comfortable and relaxed. The apples at the front desk were thoroughly enjoyed by grandson daily. I can only give them a four as they were still under construction, having done two years of reno's to my home it was not something I really wanted to see, however it was quiet and relaxing, for the short time I stayed in the room on a daily basis.