Outdoor pool, pool umbrellas, sun loungers

Reviews of Best Western Plus Atlantic Beach Resort

3 out of 5
Best Western Plus Atlantic Beach Resort
4101 Collins Ave, Miami Beach, FL

Reviews

6.8
Rating 10 - Excellent. 280 out of 1032 reviews" "
Rating 8 - Good. 253 out of 1032 reviews" "
Rating 6 - Okay. 187 out of 1032 reviews" "
Rating 4 - Poor. 144 out of 1032 reviews" "
Rating 2 - Terrible. 168 out of 1032 reviews" "

7.2/10

Cleanliness

6.8/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Holly

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was dated and run down. It was the hardest bed I’ve ever slept on. The sheets had gum on them. I know this because my husband tried to pick it off and we realized that it was sticky and pulled all over his hand. The towels are made of sandpaper. We had trouble understanding directions from staff about using the laundry machines at the Holiday Inn because theirs have been “broken for a while “! There were wet paint signs all over our hallway that I thought accounted for the horrible smell but when it still smelled that way on the third day (yes, the signs were still up) I realized I just smelled like urine. The beach chair dictator (old guy that gives you a towel and water) was one of the rudest people I’ve ever met. He would not give my husband a towel to dry off with because he was closing in 10 minutes.For $300 a night I expected a little more. One last thing… they have a machine in the lobby that keeps spraying the most disgusting scent in the air.
Stayed 3 nights in Mar 2024

2/10 Terrible

Jose, Chicago

Traveled with family
Disliked: Staff & service, property conditions & facilities
Terrible check in process and no parking
Stayed 1 night in Mar 2024
Response from General Manager on Mar 27, 2024
Dear Jose, Thank you for taking the time to evaluate your experience at our hotel. Please accept our apologies for the service issues you encountered upon arrival and for the inconvenience this caused you. We have shared your comments with the appropriate team to ensure a much better guest experience moving forward. We also regret your disappointment due to the concern you had regarding the parking, and please know we do have parking availability at our property. We are grateful for your patience and hope to have you as our guest once again to provide you with the hospitality for which we are known.Barbara Romano,General Manager

4/10 Poor

Sean

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a couple things we noticed from our stay.The room we were in had a leak under the sink, got everything we left under there wet and left a horrible smell. Our friend that stayed a couple doors down toilet was not flushing so the front desk told him the engineer was not there so they handed him a plunger to do it him self. There wasn’t even a full menu at their restaurant because they had said it was due to the rain. So we were told we had to pick from the pool bar menu.
Stayed 4 nights in Mar 2024
Response from General Manager on Mar 27, 2024
Dear Sean, Thank you for sharing your experience at our hotel. We strive to provide our guests with an excellent stay; therefore, we apologize for the issues you and your friends experienced with the rooms assigned to you and regret knowing we were unable to resolve them to your satisfaction. We have shared your comments with the appropriate teams to ensure such concerns are mitigated in the future. We also regret your disappointment with our food offerings and have taken note of your feedback as we are continually striving for ways to improve. We are grateful for your patience and hope to see you again to provide you both with the seamless stay you deserve.Barbara Romano,General Manager

10/10 Excellent

Bryanna

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, the staff was very friendly and the location is amazing. Lots of things around within walking distance. Keep in mind the cost of parking which is $34 a night if there is availability at the hotel. Everywhere else is $3 per hour. Great stay overall
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 26, 2024
Dear Bryanna, Thank you for choosing Best Western Atlantic Beach Resort and sharing your feedback. We are glad to know you were pleased with our convenient location, well-maintained property, and friendly associates. However, we regret your disappointment with our parking fees. Our fees are listed on our website, and we apologize if this was not communicated to you adequately. It was a pleasure to host you, and we look forward to your next visit. Barbara RomanoGeneral Manager

2/10 Terrible

Kenneth

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
2 hours to get a meal at the restaurant and it was disgusting. My wife didn’t even get her meal. No explanation about why. One elevator was out of service the whole time and the place smelled like musty mold. Dated and in need of upgrades. $400 for mediocre hotel and nonexistent service
Stayed 1 night in Mar 2024
Response from General Manager on Mar 25, 2024
Dear Kenneth, Thank you for being our guest and for the feedback. Please accept our apologies for the unsatisfactory experience you had at our on-site restaurant and for the inconvenience this caused you and your wife. We have shared your comments appropriately to ensure such concerns are not repeated. We are also sorry for the cleanliness issues you encountered while here, and you felt our property needed updating. We have taken note of your review as we are continually striving for ways to improve. Moreover, we regret the disappointment you had with the elevator and understand the frustration you experienced. We are grateful for your patience and hope to see you again to provide you with the hospitality for which we are known.Barbara Romano,General Manager

2/10 Terrible

Samantha

Traveled with family and small children
Disliked: Staff & service, property conditions & facilities
Staff was not helpful, rooms were smelly and terrible beds. Saw roaches in the laundry facility. They had no parking available to us. The only good thing was the that it was on the beach
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 25, 2024
Dear Samantha, Thank you for evaluating your experience at our resort. Please accept our apologies for the service and cleanliness issues you encountered while here and for the inconvenience and frustration this caused you. We have shared your comments with the appropriate team to ensure a much better guest experience moving forward. We also regret your disappointment due to the lack of parking space and have taken note of your feedback as we are continually striving for ways to improve. On a positive note, we are happy you liked the easy access to the beach. We are grateful for your patience and hope to see you again to provide you with the hospitality for which we are known.Barbara Romano,General Manager

2/10 Terrible

Mia

Disliked: Cleanliness, staff & service, property conditions & facilities
Rue, unprofessional, roaches
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 22, 2024
Dear Mia, Thank you for your review of our hotel. We hope you will accept our deepest apologies for the level of service you received from our staff. We take our guest comments seriously, as they will help us enhance the experience for future guests. We are also sorry for the disturbances you reported and assure you we do everything possible to discourage their entrance to our hotel. Our pest control provider has serviced the hotel, and we will ensure procedures are being followed to prevent any future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will revisit and allow us to give you the outstanding experience that we are known for providing.Barbara RomanoGeneral Manager

4/10 Poor

Breana

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is very humid and has this smell that smacks you in the face when you walk in the hallways. The bathroom is very out of date. A good choice if you don’t plan on being in the room much but if you can find something else go for that. This would be a last resort.
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 18, 2024
Dear Breana, Thank you for being our guest and for the feedback. Please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our property, as this is an essential priority. We will address your comments with our housekeeping associates to ensure this is not repeated. We understand your frustration and are grateful for your patience in this matter. Your valuable feedback is much appreciated, and we hope you will give us another chance to prove we are committed to providing outstanding guest service. Barbara RomanoGeneral Manager

6/10 Okay

Lisa

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Upon check in, our rooms toilet bowl did not flush, i waited 2 hours for a bar of soap to wash my hands. Our toilet bowl leaked from behind and pooled up on the bathroom floor stepping in it in mid of night, the entire 4 days of our stay. It was hard to ask for help or housekeeping as most staff didnt speak english
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 17, 2024
Dear Lisa, Thank you for taking the time to leave a review. We apologize for the maintenance issues you encountered in your bathroom. We will address these concerns appropriately. We are also sorry for letting you down with regard to our services. Your feedback is essential to improving our guest experience, and we will take the appropriate action to ensure this does not happen again. We look forward to a return visit so we can show you the outstanding experience you deserve.Barbara RomanoGeneral Manager

8/10 Good

Diane

Traveled with family
Nothing special. Liked the location
Stayed 1 night in Mar 2024
Response from General Manager on Mar 17, 2024
Dear Diane, Thank you for the wonderful comments about your stay at Best Western Atlantic Beach Resort. We are happy you were able to relax and enjoy our convenient location. It was a pleasure having you as our guest, and we hope to see you again on your next trip to Miami Beach.Barbara RomanoGeneral Manager

10/10 Excellent

Maksym

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 4 nights in Feb 2024
Response from General Manager on Mar 17, 2024
Dear Maksym, Thank you for choosing Best Western Atlantic Beach Resort and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Barbara RomanoGeneral Manager

8/10 Good

Murylo

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
Nice hotel and well located for a fair price. Coffee machine is definitely a plus! Although it Need some improvements in surround area and pool.
Stayed 5 nights in Mar 2024
Response from General Manager on Mar 24, 2024
Dear Murylo, Thank you for reviewing your stay at Best Western Atlantic Beach Resort. We are glad to know you were pleased with our ideal location and found us to be of great value. We also appreciate your compliments regarding the coffee machine. However, we regret not meeting all of your expectations and have taken note of your comments as we are continually striving for ways to improve. We are grateful for your patience and look forward to welcoming you again.Barbara Romano,General Manager

10/10 Excellent

Pauline

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service extra for the cleaning and maintenance.
Stayed 5 nights in Mar 2024
Response from General Manager on Mar 17, 2024
Dear Pauline, Thank you for being our guest. We are pleased overall you enjoyed your stay. It would be an honor to have another opportunity to welcome you back soon.Barbara RomanoGeneral Manager

6/10 Okay

Dragoja

Traveled with partner
I don’t like smell in the room and hotel maybe carpet need be change or some air fresh need be on the floor .
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 17, 2024
Dear Dragoja, Thank you for choosing to stay with us. We strive to provide a comfortable and pleasant environment for all our guests, and your comfort is of great importance to us. We regularly review our cleaning and maintenance practices to ensure our standards are upheld throughout the hotel. Feedback like yours is instrumental in this process, offering us insight into certain areas. We also apologize for the concerns you had due to the carpet. We appreciate you for bringing this to our attention. We are hopeful for another opportunity to welcome you back for the flawless experience you deserve. Barbara RomanoGeneral Manager

10/10 Excellent

Anna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ocean view was incredible
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 14, 2024
Dear Anna, Thank you for evaluating your recent stay at Best Western Atlantic Beach Resort. We are thrilled to hear that you enjoyed the breathtaking ocean views from your balcony. We take great pride in our location, and it's always a pleasure to know that our guests appreciate it too. It was a pleasure having you here, and we look forward to welcoming you again.Barbara Romano,General Manager

6/10 Okay

coral

Traveled with group
Disliked: Staff & service
Servers give very poor service. House keeping rarely comes to restock things or clean rooms.
Stayed 4 nights in Mar 2024
Response from General Manager on Mar 10, 2024
Dear Coral, Thank you for staying with us and for your review. We apologize for the concerns you had with our service and for any frustration this caused. Providing exceptional hospitality to every guest is our top priority; therefore, we regret that this was not your experience. We are also sorry for letting you down with regard to our housekeeping services. Your feedback is essential to improving our guest experience, and we will take the appropriate action to ensure this does not happen again. We appreciate your patience and hope to have the opportunity to make your next stay with us outstanding in every respect.Barbara RomanoGeneral Manager

6/10 Okay

Jesus

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 11, 2024
Dear Jesus, We hope you loved many aspects of our hotel, and we appreciate you sharing your rating. We are disappointed that we may not have lived up to all of your expectations, and we are grateful for your feedback. Thank you for staying with us, and we hope you will give us another chance to provide you with the flawless hospitality you should always expect from us.Barbara Romano,General Manager

2/10 Terrible

Michael

Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from General Manager on Mar 10, 2024
Dear Michael, Thank you for being our guest. We genuinely regret that you did not enjoy your stay, and we want to extend our apologies for not living up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience.Barbara RomanoGeneral Manager

8/10 Good

Angie

Business traveler
Liked: Staff & service, property conditions & facilities
Good hotel!
Stayed 7 nights in Feb 2024
Response from General Manager on Mar 8, 2024
Dear Angie, Thank you for the wonderful rating for Best Western Atlantic Beach Resort! We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we hope to host you again soon.Barbara Romano,General Manager

8/10 Good

Michael

Stayed 6 nights in Mar 2024

2/10 Terrible

Abdikadir

Stayed 3 nights in Mar 2024
Response from General Manager on Mar 9, 2024
Dear Abdikadir, Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests; therefore, we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always receive when staying with us.Barbara RomanoGeneral Manager

4/10 Poor

Leinaala

Disliked: Cleanliness, staff & service, property conditions & facilities
We travel a few times a year- this hotel is in need of repairs and new help. When we arrived- front desk was not friendly. We were located on the 7th floor, only one of the 2 elevators was working, went to our room used the toilet and it was clogged as well as the air conditioning vent in the room was leaking from the ceiling. Had to take the elevator back downstairs because no one answered the phone- house keeping or front desk. Nice thing is the maintenance man came fairly quickly and unclogged the toilet- Seeded to be a normal thing. There’s no direct entrance to the pool- you have to walk outside and down the side of the building to the pool area. Got to the bar to grab a drink and there was no one there during their normal operating hours. Then went out to the beach using the locked gate behind the pool area and on our way back the gate would not work with my room key. We then had to talk around to the front entrance- i stopped at the unfriendly staff at the front desk and she said the gate doesn’t work. I suggested they put a sign up so customers are aware. We had a room with an adjoining door to the room next to us which was occupied and could hear their conversations- it was very uncomfortable. Parking is on a first come first serve basis, second option for parking located a couple buildings down so you’ll want to be prepared to walk to your car and pay $42 per 24 hrs. The price to stay at this hotel is reasonable but adds up when you add parking and resort fee
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 8, 2024
Dear Leinaala, Thank you for being our guest and sharing your observations. We sincerely apologize for not meeting some of your expectations and for the inconvenience caused by to noise issues you encountered from nearby guests. Your comments remind us there is always room for improvement, and we will review your feedback with the appropriate individuals. We are also sorry for the disappointment you had with the oversight in responding to your phone calls and the service concern you outlined. We will follow up with the relevant team to improve our performance. We also regret the maintenance problems you experienced in your room; however, we are happy that our staff resolved this to your satisfaction. We hope to have the opportunity to make your next stay with us outstanding in every respect.Barbara Romano,General Manager

8/10 Good

Claudiu-Vasile

Traveled with family
Liked: Cleanliness, property conditions & facilities
Internet wi-fi isn’t good. Customer service desk could be better. Long time to wait if you want or ask something.
Stayed 4 nights in Mar 2024
Response from General Manager on Mar 7, 2024
Dear Claudiu-Vasile, Thank you for choosing to stay at Best Western Atlantic Beach Resort and for taking the time to share your thoughts. We are delighted to see by your rating that you had an enjoyable overall experience during your visit. However, we apologize for any inconveniences you encountered and appreciate you bringing them to our attention so future guests can enjoy a seamless and comfortable stay. Your feedback is invaluable to us, and we hope to welcome you back in the near future to provide you with an even better experience.Barbara Romano,General Manager

6/10 Okay

Darlene

Disliked: Amenities, property conditions & facilities
Housekeeping is extremely slow. Not much around the area as an FYI the tram is great. The beach is right across the street - go early to get a chair. The bed was ok, had better had worse. Room was huge, took some time to get hot water. The doors slam and rooms do not contain noise all that well. Carpet in room needed replacing.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 7, 2024
Dear Darlene, Thank you for taking the time to share your observations. Although we are glad you liked some aspects of your visit and our waterfront location, we are sorry for not meeting some of your expectations and the concerns you had due to the carpet in your room; we appreciate you bringing this to our attention. In the future, please know our front desk is always available to make the most of your visit. We would have loved to resolve this while you were here. We are grateful for your feedback and hope to have the opportunity to welcome you back to our hotel.Barbara Romano,General Manager

6/10 Okay

Patrice

Traveled with group
Liked: Cleanliness, staff & service
Get what you pay for.
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 6, 2024
Dear Patrice, We appreciate you choosing our hotel. We are disappointed that we did not meet all of your expectations. We take your concerns seriously and appreciate the feedback. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope that you will come back soon and let us show you the hospitality we are known for providing. Barbara RomanoGeneral Manager

8/10 Good

Natosha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 7, 2024
Dear Natosha, Thank you for the wonderful rating. We are thrilled we met your expectations for a fantastic stay at Best Western Atlantic Beach Resort. We hope to have the pleasure of doing so again on your next visit to the area.Barbara Romano,General Manager

10/10 Excellent

Ivan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 6, 2024
Dear Ivan, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Best Western Atlantic Beach Resort; we hope to see you again soon. Barbara RomanoGeneral Manager

4/10 Poor

Jeffrey

Traveled with family and small children
Beach is awesome but very mediocre property. Wouldn’t stay there again. Unfortunate because it wasn’t that cheap.
Stayed 4 nights in Feb 2024
Response from General Manager on Mar 4, 2024
Dear Jeffrey, Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests; therefore, we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always receive when staying with us.Barbara RomanoGeneral Manager

8/10 Good

Laurie

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on Mar 5, 2024
Dear Laurie, Thank you for sharing the nice rating about your experience at Best Western Atlantic Beach Resort. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.Barbara RomanoGeneral Manager

10/10 Excellent

Farid

Liked: Cleanliness, staff & service, property conditions & facilities
everything was great.
Stayed 17 nights in Feb 2024
Response from General Manager on Mar 4, 2024
Dear Farid, Thank you for choosing Best Western Atlantic Beach Resort and for your excellent review. It is always a pleasure to see when our guests enjoy everything we have to offer. We look forward to your return whenever you revisit the area.Barbara RomanoGeneral Manager

10/10 Excellent

Roberta

Stayed 3 nights in Feb 2024
Response from General Manager on Mar 22, 2024
Dear Roberta, Thank you for the perfect rating. We are glad you had a wonderful time at Best Western Atlantic Beach Resort. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.Barbara RomanoGeneral Manager

10/10 Excellent

David, MACEDON

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price , excellent. Literally on the beach. Older but everything in our room worked well. Staff was helpful and friendly. Located on the part of Miami beach with stores and restaurants are on opposite side of the street, not the case farther North
Stayed 6 nights in Feb 2024
Response from General Manager on Mar 1, 2024
Dear David, Thank you for choosing Best Western Atlantic Beach Resort and for your perfect rating. We are thrilled to read that you loved our well-kept accommodations in addition to our courteous colleagues and found us at a great value. We appreciate you highlighting our oceanfront location and proximity to stores as well as restaurants. It was a pleasure hosting you, and we look forward to your next visit to the area.Barbara Romano,General Manager

10/10 Excellent

Sparkle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
What a good hotel cleanliness was great staff did an amazing job
Stayed 5 nights in Feb 2024
Response from General Manager on Feb 29, 2024
Dear Sparkle, Thank you for the excellent review of your stay at Best Western Atlantic Beach Resort. We are thrilled to read that you loved our well-maintained property in addition to the attentive service from our courteous colleagues. It was a pleasure hosting you, and we look forward to your next visit.Barbara Romano,General Manager

10/10 Excellent

Roberta

Stayed 1 night in Feb 2024
Response from General Manager on Mar 22, 2024
Dear Roberta, Thank you for choosing Best Western Atlantic Beach Resort and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Barbara RomanoGeneral Manager

10/10 Excellent

Shannon, Aurora

Stayed 2 nights in Feb 2024
Response from General Manager on Mar 23, 2024
Dear Shannon, Thank you so much for the perfect rating of your time at Best Western Atlantic Beach Resort. It is always a pleasure to see when our guests enjoy everything we have to offer. We look forward to your return whenever you revisit the area.Barbara RomanoGeneral Manager

8/10 Good

Beverley

Stayed 2 nights in Feb 2024
Response from General Manager on Mar 23, 2024
Dear Beverley, Thank you for your rating of Best Western Atlantic Beach Resort. We are pleased your stay with us was a great one, and we look forward to welcoming you back soon.Barbara RomanoGeneral Manager

10/10 Excellent

Jennifer

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I like the pool and the one minute walk to the beach.
Stayed 5 nights in Feb 2024
Response from General Manager on Feb 26, 2024
Dear Jennifer, Thank you for choosing Best Western Atlantic Beach Resort and for your excellent review of our resort! We are delighted you enjoyed our convenient location between South Beach and North Miami Beach along with the pool. It was a pleasure hosting you and we look forward to your next visit with us.Barbara Romano,General Manager

6/10 Okay

Abi

Stayed 4 nights in Feb 2024
Response from General Manager on Feb 25, 2024
Dear Abi, We appreciate your feedback and hope your overall stay was pleasant. It was our pleasure hosting you, and we hope you will return any time your travels bring you this way. Barbara Romano,General Manager

4/10 Poor

Katie

Traveled with family
Disliked: Staff & service, property conditions & facilities
The location was good and that was it.
Stayed 6 nights in Feb 2024
Response from General Manager on Feb 24, 2024
Dear Katie, Thank you for evaluating your recent stay at our hotel. We are glad to know you liked our ideal location. However, we regret not meeting your expectations. We are grateful for your patience and hope to see you again to make a better impression.Barbara Romano,General Manager

8/10 Good

jon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The nice breakfast buffet,and hotel parking
Stayed 5 nights in Feb 2024
Response from General Manager on Feb 24, 2024
Dear Jon, Thank you for being our guest at Best Western Atlantic Beach Resort and for the review. We are glad to know you had a great time here and appreciate you mentioning our thoughtful amenities. It was a pleasure having you here, and we look forward to welcoming you again.Barbara Romano,General Manager

6/10 Okay

Leslie

Liked: Staff & service
Disliked: Cleanliness
Stayed 3 nights in Feb 2024
Response from General Manager on Feb 25, 2024
Dear Leslie, Thank you for rating your stay. We hope your overall visit was pleasant. However, we regret if there were any issues that kept it from being perfect. We appreciate you choosing our hotel, and we hope you will return for the exceptional experience we are known for providing.Barbara Romano,General Manager

6/10 Okay

Falecia

It was a good stay, my only complaint was we were in a room for 6- and only had two blankets. We didn’t have blankets or sheets for the pull out sofa. When we went down to ask, they said they had no more… and I was like well what are we supposed to do? They just said I don’t know. So all 6 of us, squeezed into two full size beds to share the 2 little blankets lol
Stayed 1 night in Feb 2024
Response from General Manager on Feb 26, 2024
Dear Falecia, Thank you for evaluating your recent stay at our hotel. We are extremely sorry for the difficulties you all experienced with our accommodations and service. Our hotels are known for their attention to detail and thoughtful hospitality; therefore, we sincerely apologize that this was not your experience. Your feedback, and also your patience in this matter, are much appreciated. We will share your message appropriately as we are committed to enhancing our services on all levels.Barbara Romano,General Manager

2/10 Terrible

Joseph

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Can not accommodate parking
Stayed 1 night in Feb 2024
Response from General Manager on Feb 23, 2024
Dear Joseph, Thank you for sharing your recent experience at our hotel. We are sorry for any inconvenience you experience with the parking and regret not meeting your expectations. We have taken note of your comment as it helps us improve our guest experience. We are grateful for your patience and hope to see you again to provide you with a much better impression.Barbara Romano,General Manager

8/10 Good

Erika

Traveled with family and small children, Traveled with family
Liked: Staff & service
average stay, average services
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 23, 2024
Dear Erika, Thank you for choosing to stay at Best Western Atlantic Beach Resort and for the review. While we appreciate your nice ratings, we are sorry for any inconvenience faced while here and regret not meeting your expectations. We have taken note of your comments as we are continually striving for ways to improve. We are grateful for your patience and hope to see you again to make a better impression.Barbara Romano,General Manager

4/10 Poor

Nicole

Stayed 4 nights in Feb 2024
Response from General Manager on Mar 22, 2024
Dear Nicole, Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest.Barbara RomanoGeneral Manager

10/10 Excellent

Kria

Stayed 2 nights in Feb 2024
Response from General Manager on Mar 22, 2024
Dear Kria, Thank you for being our guest. Our top priority is for you to have an enjoyable stay and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at Best Western Atlantic Beach Resort, and we look forward to welcoming you again soon.Barbara RomanoGeneral Manager

6/10 Okay

Mark

Liked: Cleanliness, staff & service
Walls are thin and you hear everything
Stayed 3 nights in Feb 2024
Response from General Manager on Feb 20, 2024
Dear Mark, Thank you for evaluating your recent experience at our hotel. We are genuinely sorry for the noise concerns you experienced while here and regret the frustration and inconvenience this caused you. In the future, please know our front desk is always available to make you as comfortable as possible. We appreciate your patience and hope to see you again to provide you with a much better impression.Barbara Romano,General Manager

8/10 Good

Allison

Traveled with family
Liked: Cleanliness, staff & service
Great location!! Lots to see and do near Hotel. Rooms were good.. could use some updating. Only one elevator working. Pool area was good though the pool definitely needs a good cleaning and better maintenance. Staff very friendly and helpful.
Stayed 4 nights in Feb 2024
Response from General Manager on Feb 18, 2024
Dear Allison, Thank you for evaluating your recent experience at Best Western Atlantic Beach Resort. We are pleased to know you were delighted with our ideal location, devoted associates, and comfortable accommodations. However, we are genuinely sorry for the concerns you had while here and regret not meeting your expectations. We have taken note of your comments as we are continually striving for ways to improve. We are grateful for your patience and look forward to welcoming you again.Barbara Romano,General Manager

10/10 Excellent

Gad

Traveled with partner
Disliked: Staff & service, amenities
The attitude was appalling
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 17, 2024
Dear Gad, Thank you for evaluating your recent stay at Best Western Atlantic Beach Resort. While we appreciate your nice rating, we are sorry for any inconvenience you encountered while here. We have taken note of your comments as we are continually striving for ways to improve. We appreciate your patience and look forward to welcoming you again.Barbara Romano,General Manager

8/10 Good

Lisa

Stayed 1 night in Jan 2024
Response from General Manager on Feb 18, 2024
Dear Lisa, We are happy you chose Best Western Atlantic Beach Resort for your recent visit to the city. It was a pleasure having you as our guest, and we hope you will revisit the next time your travel brings you to our area.Barbara Romano,General Manager