Ratings based on 409 Verified Reviews
They paid and stayed. We double-checked.
4.0 Room cleanliness
3.9 Service & staff
4.1 Room comfort
3.9 Hotel condition
They paid and stayed.
for Everyoneby Libio
Very goodPosted Nov 25, 2013
for Everyoneby Jennifer from Madison, WI
DIRTY!!!!!Posted Nov 20, 2013
This hotel had the dirtiest bathroom I have ever seen. Hair in the sink and all over the shower, used lotion left in the bathroom, feces in the toilet. The pool was disgusting and it looked like it hadn't been cleaned in months. I will say that the staff was very pleasant - but that was the only good thing about this place.
for Everyoneby Helen from Montreal, Canada
Great place to stay. Helpful and friendly staff.Posted Nov 16, 2013
We booked the hotel prior to going on a cruise. I love shopping and this hotel is 10 minutes away from the Dolphin mall. We were able to take advantage of the hotel's complimentary shuttle service. Roxanna at the front desk was always helpful and ready to answer any of our questions. She directed us to some restaurants that were open late, since we had arrived at the hotel at 10:30 p.m. Pool area is nice and the hot breakfast was free. Would stay there again. Gracias, to all the staff at the Best Western Plus Miami Airport West Inn and Suites
for Everyoneby A verified traveler
NicePosted Nov 14, 2013
for Everyoneby Tamara from Cayman Islands
Reservations and Payments in Advance Mean Nothing!Posted Nov 13, 2013
Pros: The front desk staff did seem to be genuinely apologetic and the attendant who offered to show us the way to the next hotel was a great people person
Cons: Upgrade bathrooms especially the tub and shower head. Attention to detail when cleaning especially the bathroom.
Location: Location is good if you have your own transportation. Shopping (Malls) and Restaurants in the surrounding area but majority are not walking distance.
We got to the hotel late in the afternoon and as I stood waiting to be served, I heard the front desk clerk tell the people ahead of me that they were full and would not be able to accomodate them. I felt comfort at this point since I know we had a reserved room paid for in advance. Only to discover that this meant nothing! The clerk claimed that our room was not available because someone decided not to check out. They did make arrangements to accomodate us for one night at another hotel for the one night but it threw us off track and we had to re-arrange our other plans for the rest of the afternoon and early the next the morning as of course time now had to be wasted moving from one hotel to the next again. When we finally made it back they gave us a double bed when we paid for a king. This was quickly rectified but did leave a bitter taste after what we had already been through. The bathroom had visible dirt in the corner behind the door and was in need of a facelift.
for Everyoneby Jennie
Posted Nov 13, 2013
Horrible view, carpets turn your feet black and the rooms smells musty and like mildew. Lobby looks nice except for the filthy rug in the waiting/ lounge area. Staff are extremely welcoming and accommodating. I just wouldn't recommend the actual hotel but the staff were awesome!!!!!
for Everyoneby Viajera from El Salvador
Posted Nov 12, 2013
Pros: Tiene una excelente ubicación para hacer compras en Miami y todas las facilidades del hotel son adecuadas
for Everyoneby Shirley from Guelph, Ontario
Great HotelPosted Oct 31, 2013
Great hotel for the price and not too far from the airport. Has a free shuttle to the airport and was on time. There was a good selection for breakfast. Getting around by car was a little confusing because a lot of the streets don't continue because of the airport being right in the middle but once you are there a couple of days you figure this out and the hotel staff helped us with directions. Some good restaraunts close and fast food as well. Overall a good experience and would stay there again if I'm ever in Miami again.
for Everyoneby aj
Nice HotelPosted Oct 31, 2013
My friend and I stayed here for one night while waiting for our cruise. We had reserved a room with two double beds but when we arived tgey told us all those rooms were full, so they gave us a King size mini suite at no extra charge. There was plenty of places nearby that we could walk to for dinner and we were happy to hsve a suttle available to take us to the port for our cruise the next morning. I love to work out so was very happy to have a gym at the hotel, however I would not use their weight machine. The cables were very sloppy and desperatly need to be tightened. Otherwise loved it.
for Everyoneby A verified traveler
Okay hotel for the price.Posted Oct 30, 2013
Okay for the price to stay for one night plus you can park your car there while you're away.