Balcony

Reviews of Blue Moon Hotel

4 out of 5
Blue Moon Hotel
944 Collins Ave, Miami Beach, FL

Reviews

8.0

Very Good

Rating 10 - Excellent. 483 out of 1009 reviews" "
Rating 8 - Good. 261 out of 1009 reviews" "
Rating 6 - Okay. 120 out of 1009 reviews" "
Rating 4 - Poor. 65 out of 1009 reviews" "
Rating 2 - Terrible. 80 out of 1009 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always enjoy staying at the Blue Moon. It’s such a cool little hotel, and so convenient!
Stayed 1 night in Mar 2024

6/10 Okay

Nancy

Traveled with group
Liked: Cleanliness
Disliked: Staff & service, amenities
The staff was extremely slow to check in - and they didn't know where their valet was, and with limited parking my spouse had to drive around for over 45 minutes before he could pull in front of the hotel to THEN WAIT for the valet
Stayed 2 nights in Mar 2024

2/10 Terrible

Heather

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Madduma

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 5 nights in Mar 2024

6/10 Okay

Dennis

Liked: Property conditions & facilities
Great stay

4/10 Poor

Daniel

Disliked: Staff & service, property conditions & facilities
Valet parking service is horrible, the check-in process is not efficient at all, the room was very poor for the price we paid
Stayed 1 night in Mar 2024
Response from J P Queirolo on Mar 27, 2024
Dear Daniel,Thank you for taking the time to let us know about your experience while staying with us.I have shared your feedback with the rest of our leadership team to ensure the necessary guidelines are in place and reviewed to prevent this issue from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Joann

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was Amazing the front desk the door man made us feel very special. Bartender Rodney made our stay easy to talk to and always around when you needed him
Stayed 2 nights in Feb 2024
Response from J P Queirolo on Mar 27, 2024
Dear Joann,Thank you for taking the time to let us know about your experience while staying with us.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Jane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were super friendly and helpful in every way. The location is superb. We will definitely come back!
Stayed 3 nights in Feb 2024
Response from J P Queirolo on Mar 27, 2024
Dear Jane,Thank you for taking the time to let us know about your experience while staying with us.I hope you choose to stay with us again when your travels bring you back to the area.

8/10 Good

Thea

Liked: Cleanliness, staff & service, property conditions & facilities
Really nice place to stay. Exceptionaly clean, very helpful staff, nice areas to hang out. Only issue is I did t realize it was just a splash pool and not a real pool. Room was small but guessing most around here are
Stayed 5 nights in Feb 2024
Response from J P Queirolo on Mar 27, 2024
Dear Thea,Thank you for taking the time to let us know about your experience while staying with us.I hope you choose to stay with us again when your travels bring you back to the area.

8/10 Good

Fotis, New York

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Old property, but good size rooms and friendly staff.
Stayed 4 nights in Feb 2024
Response from J P Queirolo on Mar 27, 2024
Dear Fotis,Thank you for taking the time to let us know about your experience while staying with us.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Rubal

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay in the heart of south beach area.
Stayed 3 nights in Dec 2023
Response from J P Queirolo on Feb 22, 2024
Dear Rubal,Thank you for taking the time to let us know about your experience while staying with us.I hope you choose to stay with us again when your travels bring you back to the area.

8/10 Good

Kyle, Lake Peekskill

Traveled with partner
Liked: Cleanliness, staff & service
Very welcoming, friendly, and nice personal touches
Stayed 2 nights in Feb 2024
Response from J P Queirolo on Feb 22, 2024
Dear Kyle,Thank you for taking the time to let us know about your experience while staying with us.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

blair

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay. Classic Art Deco hotel with friendly staff, a convenient location and a nice vibe. We enjoyed riding the bikes every morning.
Stayed 4 nights in Feb 2024
Response from J P Queirolo on Feb 22, 2024
Dear Blair,Thank you for taking the time to let us know about your experience while staying with us.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Diane, Albion

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed here for a mini-vacation (4 days) in South Beach before departing on a cruise from Miami. This was the PERFECT place to be close to everything, yet out of the craziness that exists on Ocean Drive. One block away from the beach, all the restaurants you could want, yet quiet enough to sleep at night - we couldn't have been happier. The staff was outstanding - from the front desk, to the bar and restaurant service - we were completely satisfied and would absolutely stay here again!
Stayed 4 nights in Jan 2024
Response from J P Queirolo on Feb 22, 2024
Dear Diane, Thank you for taking the time to let us know about your experience while staying with us.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

beverly

Traveled with family
Liked: Amenities, property conditions & facilities
The hotel was a perfect little place to stay for a girls long weekend so close to everything. It was perfect. The staff were great. They were polite. They were helpful very nice and we loved a little bar, especially with the bartender Rodney he was the best. He was funny. He was attentive, and he made a hell of a cocktail.
Stayed 4 nights in Feb 2024
Response from J P Queirolo on Feb 22, 2024
Dear Beverly, Thank you for taking the time to let us know about your experience while staying with us.I hope you choose to stay with us again when your travels bring you back to the area.

8/10 Good

Laura

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We found that this hotel was in a great location. Only 1 block from Ocean Drive and Miami Beach but much quieter. Lots of dining options. Easy walk around and close for Uber to Bayside etc. Only a 15-20 minute drive to the airport. Hotel was clean and quiet. Staff was helpful. Would stay again.
Stayed 4 nights in Jan 2024
Response from J P Queirolo on Feb 22, 2024
Dear Laura,Thank you for taking the time to let us know about your experience while staying with us.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Dil

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 2 nights in Feb 2024
Response from J P Queirolo on Feb 22, 2024
Dear Dil,Thank you for taking the time to let us know about your experience while staying with us.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Elizabeth

Stayed 3 nights in Feb 2024

10/10 Excellent

Melanie

Stayed 1 night in Feb 2024

10/10 Excellent

Eric

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff, including JP, Larry and William, were awesome!
Stayed 2 nights in Jan 2024
Response from J P Queirolo on Feb 22, 2024
Dear Eric,Thank you for taking the time to let us know about your experience while staying with us.I hope you choose to stay with us again when your travels bring you back to the area.

6/10 Okay

Benoit

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hotel is like most hotel on South Beach, nothing amazing, nothing bad. The walls are paper thin though and it's easy to hear the conversations of the other guests (also like most South Beach hotels). The front desk was not great - when I arrived around midnight, there was no-one to be seen, I walked in the hotel to find someone and couldn't find anyone. I waited more and finally a lady showed up and said "I just arrived, you need to wait" - not what I expected. Next day, same thing, no-one at reception and have to wait 10 minutes again.
Stayed 5 nights in Jan 2024
Response from J P Queirolo on Feb 22, 2024
Dear Benoit,Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the rest of our leadership team to ensure the necessary guidelines are in place and reviewed to prevent this issue from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alex was great
Stayed 2 nights in Jan 2024
Response from J P Queirolo on Feb 22, 2024
Dear Richard,Thank you for taking the time to let us know about your experience while staying with us.I hope you choose to stay with us again when your travels bring you back to the area.

8/10 Good

Tyler

Stayed 1 night in Jan 2024

6/10 Okay

Robert

Disliked: Staff & service, amenities, property conditions & facilities
The guy at check-in was the most miserable person I’ve encountered in a very long time. Certainly the worst front desk person I’ve ever encountered. The bartender, Rodney was a class act and I appreciated his demeanor and sense of humor. The hotel had a musty odour. I won’t be returning.
Stayed 1 night in Jan 2024
Response from J P Queirolo on Feb 22, 2024
Dear Robert,Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the rest of our leadership team to ensure the necessary guidelines are in place and reviewed to prevent this issue from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Daren

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location to ocean and everything was walkable. Will stay there again.
Stayed 2 nights in Dec 2023
Response from J P Queirolo on Feb 22, 2024
Dear Daren,Thank you for taking the time to let us know about your experience while staying with us.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Briana

Traveled with family
Liked: Cleanliness, amenities
Stayed 1 night in Jan 2024
Response from J P Queirolo on Feb 22, 2024
Dear Briana, Thank you for taking the time to let us know about your experience while staying with us.I hope you choose to stay with us again when your travels bring you back to the area.

4/10 Poor

Timothy

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty and unclean are what immediatley come to mind from the moment you walk into the hotel. Just glance down at the baseboards to see years of dirt and dust. Then have a look at the tired filthy rugs and couches in the lobby. Come on people this is basic 4 walls approach. Keep your place clean and people will notice. Its just gross at this point. Property is old and tired. Its a 2 star hotel. Dont be fooled
Stayed 2 nights in Jan 2024
Response from J P Queirolo on Feb 22, 2024
Dear Timothy,Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the rest of our leadership team to ensure the necessary guidelines are in place and reviewed to prevent this issue from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Sharmaine

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at the Blue Moon overnight before a cruise. The staff is wonderful! Alex and Devontae gave great recommendations for restaurants and cafes that were a short walk from the hotel. JP allowed us to relax under the covered terrace until closer to our embarkation time - he also made sure we were comfortable. Although the hotel is an older property, it has been renovated to keep its own boutique hotel charm. I especially loved the water pressure and shower amenities in the bathroom - best hotel shower I have had in a long time! We had to change our dinner plans due to an untimely downpour. We ate at the hotel bar and had the best chicken sandwich with french fries - I highly recommend both.
Stayed 1 night in Jan 2024
Response from JP Queirolo on Jan 17, 2024
Dear Sharmaine,Thank you for taking the time to let us know about your GREAT experience while staying with us!I hope you choose to stay with us again when your travels bring you back to the area

8/10 Good

Mariapaz, North Las Vegas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good housekeeping, good front desk. It was nice they offered free bikes, water, coffee and beach towels. Excellent location on South Beach
Stayed 5 nights in Jan 2024
Response from JP Queirolo on Jan 17, 2024
Thank you for taking the time to let us know about your GREAT experience while staying with us!I hope you choose to stay with us again when your travels bring you back to the area

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from JP Queirolo on Jan 17, 2024
Thank you for taking the time to let us know about your GREAT experience while staying with us!I hope you choose to stay with us again when your travels bring you back to the area

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Staff
Stayed 2 nights in Dec 2023
Response from JP Queirolo on Jan 17, 2024
Thank you for taking the time to let us know about your GREAT experience while staying with us!I hope you choose to stay with us again when your travels bring you back to the area

6/10 Okay

Kim

Stayed 2 nights in Dec 2023
Response from J P Queirolo on Feb 22, 2024
Dear Kim, Thank you for taking the time to let us know about your experience while staying with us.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

ZIBA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of kind hotels in South Beach Miami runs by an amazing staff! I can't thank enough the manager Mr.PJ & 2 frond desk receptionist D'Vantae and Alex !! They're all working hard and most importantly very Responsive!!
Stayed 3 nights in Jan 2024
Response from JP Queirolo on Jan 17, 2024
Thank you for taking the time to let us know about your GREAT experience while staying with us!I hope you choose to stay with us again when your travels bring you back to the area

8/10 Good

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The small poo[ area was nice. The maid service seemed disorganized but it was Xmas
Stayed 2 nights in Dec 2023
Response from JP Queirolo on Jan 17, 2024
Dear Robert,Thank you for taking the time to let us know about your experience while staying with us.I have shared your feedback with the rest of our leadership team to ensure the necessary guidelines are in place and reviewed to prevent this issue from occurring in the future.

10/10 Excellent

Krisztian

Stayed 1 night in Dec 2023
Response from JP Queirolo on Jan 17, 2024
Thank you for taking the time to let us know about your GREAT experience while staying with us!I hope you choose to stay with us again when your travels bring you back to the area

8/10 Good

Czar Gilbert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from JP Queirolo on Jan 17, 2024
Thank you for taking the time to let us know about your GREAT experience while staying with us!I hope you choose to stay with us again when your travels bring you back to the area

10/10 Excellent

Laurie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
The hotel is old but in good shape. The lobby in the second part of the hotel where we stayed had a funky smell. There are lots of outside areas to sit and relax.
Stayed 1 night in Dec 2023
Response from JP Queirolo on Jan 17, 2024
Dear Laurie,Thank you for taking the time to let us know about your GREAT experience while staying with us!I hope you choose to stay with us again when your travels bring you back to the area

10/10 Excellent

Mohit

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from JP Queirolo on Jan 17, 2024
Thank you for taking the time to let us know about your GREAT experience while staying with us!I hope you choose to stay with us again when your travels bring you back to the area

2/10 Terrible

liuxiang

Stayed 2 nights in Dec 2023
Response from JP Queirolo on Jan 17, 2024
Dear Liuxiang,Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations.

8/10 Good

Deborah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice Art Deco South Beach hotel on Collins. The staff were all very pleasant and dignified. But they should have checked the shower before we checked in, as it was not working. We had to wait for someone to fix it while we were there. Other than that, it was fine.
Stayed 2 nights in Dec 2023
Response from JP Queirolo on Jan 17, 2024
Dear Deborah,Thank you for taking the time to let us know about your GREAT experience while staying with us!I hope you choose to stay with us again when your travels bring you back to the area

10/10 Excellent

Brad

Stayed 1 night in Dec 2023
Response from JP Queirolo on Jan 17, 2024
Thank you for taking the time to let us know about your GREAT experience while staying with us!I hope you choose to stay with us again when your travels bring you back to the area

10/10 Excellent

Casey

Stayed 3 nights in Dec 2023
Response from JP Queirolo on Jan 17, 2024
Thank you for taking the time to let us know about your GREAT experience while staying with us!I hope you choose to stay with us again when your travels bring you back to the area

10/10 Excellent

Rakesh

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient place near Ocean drive and walkable to the famous Mango Club.
Stayed 2 nights in Dec 2023
Response from JP Queirolo on Jan 17, 2024
Dear Rakesh,Thank you for taking the time to let us know about your GREAT experience while staying with us!I hope you choose to stay with us again when your travels bring you back to the area

10/10 Excellent

Naomi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two love birds having fun
We had an amazing time. My baby just lost his best friend and im dealing with life situations with my dad. Do we needed a mini Vacay. We had credit wtih Hotels l! So we chose to stay here. BEST DICISION EVER. PERFECT LOCATION Amenities were awesome. Staff was fantastic. Will be coming back again.
Stayed 2 nights in Dec 2023
Response from JP Queirolo on Jan 17, 2024
Dear Naomi,Thank you for taking the time to let us know about your GREAT experience while staying with us!I hope you choose to stay with us again when your travels bring you back to the area

2/10 Terrible

Dave

They charged me another $175 after I paid Expedia.
Stayed 3 nights in Dec 2023
Response from JP Queirolo on Jan 17, 2024
Dear Dave,Thank you for taking the time to let us know about your experience while staying with us. I have shared your feedback with the rest of our leadership team to ensure the necessary guidelines are in place and reviewed to prevent this issue from occurring in the future.

10/10 Excellent

Andrea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, helpful staff; excellent location; they upgraded us to a suite
Stayed 1 night in Dec 2023
Response from JP Queirolo on Jan 17, 2024
Dear Andrea,Thank you for taking the time to let us know about your GREAT experience while staying with us!I hope you choose to stay with us again when your travels bring you back to the area

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Stay!!
This was our second time staying at the Blue Moon. We had a great stay and service from Devante and Alex at the front desk was exceptional and the bellman Anderson was friendly and helpful. We will be back for our next stay soon
Stayed 2 nights in Nov 2023
Response from JP Queirolo on Jan 17, 2024
Dear Anonymous,Thank you for taking the time to let us know about your GREAT experience while staying with us!I hope you choose to stay with us again when your travels bring you back to the area

8/10 Good

star

Stayed 2 nights in Dec 2023
Response from JP Queirolo on Jan 17, 2024
Thank you for taking the time to let us know about your GREAT experience while staying with us!I hope you choose to stay with us again when your travels bring you back to the area

10/10 Excellent

Lelia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived and we have been received with a warm welcoming! Great customer service from the door men, bartenders and receptionist, provided bottled water every time needed. Room was great, cleaned every day. Coffee bar available in the morning with tea selection, apples and cereal bars, loved the bikes ! You can ride them for 3hrs max every day! Beach towels and chair available as well included in the hotel fee, pool is small but so what it was just great, private and practical. Bar restaurante offered great menu and cocktails/ beer/ wine with attentive service. We had a wonderful stay, I will definitely recommend, location is great. Thank you so much.
Stayed 4 nights in Dec 2023
Response from JP Queirolo on Jan 17, 2024
Dear Leila,Thank you for taking the time to let us know about your GREAT experience while staying with us!I hope you choose to stay with us again when your travels bring you back to the area

8/10 Good

Kayce

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute hotel in the middle of everything. Greeted with champagne on arrival. Staff was very helpful with bags and any questions we had or recommendations needed.
Stayed 1 night in Nov 2023
Response from JP Queirolo on Jan 17, 2024
Dear Kayce,Thank you for taking the time to let us know about your GREAT experience while staying with us!I hope you choose to stay with us again when your travels bring you back to the area