Ratings based on 421 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
92% of guests recommend
4.3 Room cleanliness
4.0 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 23, 2015
It was a great experience everyone was so nice! Rooms was clean and food was really good!
2 out of 5
by A verified traveler from São Paulo

Hotel deixa a desejar muito

Posted Jun 17, 2015
Pros: A localização
Cons: Higiene e funcionários
Location: É próximo à praia e a bons restaurantes
Hotel bonito, próximo à praia mas deixa muito a desejar, funcionários despreparados, tudo demora muito tempo para ser resolvido, falta de respeito com os hóspedes. Solicitei duas camas de casal no momento da reserva e demoraram o dia todo para providenciar a outra cama pois só havia uma cama quando entramos no quarto. Nos fizeram arrumar a cama extra e ainda disponibilizaram travesseiros sujos e lotados de cabelos e quando fizemos a reclamação, fizeram pouco caso e demoraram 4 horas para trazer travesseiros limpos. Esqueceram também de nos entregar os cartões do café da manhã e ainda tive que brigar para te-los pois queriam me convencer que já haviam sido entregues.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 1, 2015
No te hacen el cuarto después de las 4, esa seria mi única queja
1 out of 5
by A verified traveler from Orlando

The most uncomforable beds ever! Unproffesional!

Posted Apr 29, 2015
Pros: One block from beach
I would not recommend this hotel to my worst enemy. I have no idea how they have such great reviews. The bed is the most uncomfortable thing ever. They claim the room to be large enough for a family of 4. Yet upon arrival they set up the sofa bed which was a spring frame with a one inch mattress. You couldn't even sit on it let alone sleep on it! I called the front desk and explained the situation. He offered to send up extra cushions only to call back to tell me they didnt have any more cushions available. I went down to the desk and spoke with two other people who told me that they didn't even have cushions at all but that they would send up a roll away bed for me. Once back in my room I received a call saying that it would be an additional $50 for the rollaway bed. I was so furious at this point. The staff was not pleasant and did not care that were was now 4 of us trying to sleep on one bed!!! The elevator was broken while we were there and we had to use the service elevator through the employee corridors which were sooo smelly and dirty. I will never stay here again.
2 out of 5
by A verified traveler from Washington DC

nice address, poor service

Posted Apr 11, 2015
Front desk personnel (only one person) not well trained and unhelpful) It appears that you are renting a for rental property rather than a hotel room. Breakfast is offered at a place around the corner. Very poor breakfast (what is included you can get walking from the street for 6 bucks. When I checked my credit card the front desk had put a temporary charge of $577 .Although we had fully paid for our stay at the time of booking, they added $110 for extra charges and fees as well as $450 to cover potential damages to the room. We are still waiting for a refund.We never had this at a hotel (although is common on rental properties) But the reservation we booked at Expedia was for a hotel room, not a rental unit. This is very misleading. Will never go back to this place.
Comment from Hotel Management
Apr 20, 2015 by Jessica, Hotel Management
Thank you for sharing your feedback with us. I apologize for the challenges that you faced while being our guest. In regards to the $110 charge; that is the Service Fee which is a daily charge of $30 plus tax which covers your 2 Beach Chairs and 1 Umbrella Daily, Breakfast, Wifi, Gym Access and Pool Access. We hope you will return in the future to give us another chance.
4 out of 5
Recommended
for Everyone
by A verified traveler from ny,ny

Very nice hotel one block away from the beach.

Posted Apr 10, 2015
My family had very good time. Hotel is located close to the beach, restaurants, stores; Ocean Dr., Lincoln Rd.
Comment from Hotel Management
Apr 20, 2015 by Jessica, Hotel Management
Thank you for sharing your feedback with us! We are happy that the location was perfect for you and your family! We hope to see you again in the future!
5 out of 5
Recommended
for Getaway With Friends
by Robert

Posted Apr 1, 2015 on Hotels
Comment from Hotel Management
Jun 20, 2015 by Hotel Management, Hotel Management
Thank you for your feedback! We hope you will return in the future!
4 out of 5
Recommended
for Getaway With Friends
by Zurab

Posted Mar 24, 2015 on Hotels
Comment from Hotel Management
May 30, 2015 by Hotel Management, Hotel Management
Thank you for your recent stay and for taking the time to rate us! We hope to see you again in the future!
5 out of 5
Recommended
for Business Travelers
by James from Melbourne

Great Place

Posted Mar 12, 2015 on Hotels
Great Place. Centrally located. Great layout. Walking distance to many sites and restaurant and shopping
Comment from Hotel Management
May 16, 2015 by Hotel Management, Hotel Management
Thank you for your recent visit! We are happy to hear that you enjoyed the location of hotel and our facilities as well! We hope to see you again in the near future!
2 out of 5
by A verified traveler

Very expensive with nothing

Posted Mar 10, 2015
The rate very high with nothing and the breakfast very poor and be careful when you book there is different size suite the best is street view but the mangment Very difficult to give it to any one .
Comment from Hotel Management
Mar 30, 2015 by Jessica, Hotel Management
Thank you for your recent stay and for sharing your experience with us. I apologize for the challenges you faced during your stay with us. We hope you ill return in the future and give us another chance.