Ratings based on 413 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
92% of guests recommend
4.3 Room cleanliness
4.0 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified travelerfrom Orlando

The most uncomforable beds ever! Unproffesional!

Posted Apr 29, 2015
Pros: One block from beach
I would not recommend this hotel to my worst enemy. I have no idea how they have such great reviews. The bed is the most uncomfortable thing ever. They claim the room to be large enough for a family of 4. Yet upon arrival they set up the sofa bed which was a spring frame with a one inch mattress. You couldn't even sit on it let alone sleep on it! I called the front desk and explained the situation. He offered to send up extra cushions only to call back to tell me they didnt have any more cushions available. I went down to the desk and spoke with two other people who told me that they didn't even have cushions at all but that they would send up a roll away bed for me. Once back in my room I received a call saying that it would be an additional $50 for the rollaway bed. I was so furious at this point. The staff was not pleasant and did not care that were was now 4 of us trying to sleep on one bed!!! The elevator was broken while we were there and we had to use the service elevator through the employee corridors which were sooo smelly and dirty. I will never stay here again.
2 out of 5
by A verified travelerfrom Washington DC

nice address, poor service

Posted Apr 11, 2015
Front desk personnel (only one person) not well trained and unhelpful) It appears that you are renting a for rental property rather than a hotel room. Breakfast is offered at a place around the corner. Very poor breakfast (what is included you can get walking from the street for 6 bucks. When I checked my credit card the front desk had put a temporary charge of $577 .Although we had fully paid for our stay at the time of booking, they added $110 for extra charges and fees as well as $450 to cover potential damages to the room. We are still waiting for a refund.We never had this at a hotel (although is common on rental properties) But the reservation we booked at Expedia was for a hotel room, not a rental unit. This is very misleading. Will never go back to this place.
Comment from Hotel Management
Apr 20, 2015 by Jessica, Hotel Management
Thank you for sharing your feedback with us. I apologize for the challenges that you faced while being our guest. In regards to the $110 charge; that is the Service Fee which is a daily charge of $30 plus tax which covers your 2 Beach Chairs and 1 Umbrella Daily, Breakfast, Wifi, Gym Access and Pool Access. We hope you will return in the future to give us another chance.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom ny,ny

Very nice hotel one block away from the beach.

Posted Apr 10, 2015
My family had very good time. Hotel is located close to the beach, restaurants, stores; Ocean Dr., Lincoln Rd.
Comment from Hotel Management
Apr 20, 2015 by Jessica, Hotel Management
Thank you for sharing your feedback with us! We are happy that the location was perfect for you and your family! We hope to see you again in the future!
2 out of 5
by A verified traveler

Very expensive with nothing

Posted Mar 10, 2015
The rate very high with nothing and the breakfast very poor and be careful when you book there is different size suite the best is street view but the mangment Very difficult to give it to any one .
Comment from Hotel Management
Mar 30, 2015 by Jessica, Hotel Management
Thank you for your recent stay and for sharing your experience with us. I apologize for the challenges you faced during your stay with us. We hope you ill return in the future and give us another chance.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Santiago

Great Hotel,

Posted Mar 3, 2015
Pros: great rooms
Cons: The lobby and amenities in the hotel. The gym was old.
Location: great spot near the beach
We had a great stay at the hotel, the only thing is related to some furniture that was defective, anyway the hotel staff was great to change us to other room because of that.
Comment from Hotel Management
Mar 6, 2015 by Jessica FD Manager, Hotel Management
Thank you for your recent visit and for sharing your feedback with us! We are thrilled that you enjoyed your stay with us and that the staff was able to accommodate your request. We hope to see you again in the near future!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom NY

Posted Feb 22, 2015
Nice hotel w large rooms. Honestly it's a condo more than an hotel. Close by the beach. But the pool has no music/food or drinks.
Comment from Hotel Management
Mar 6, 2015 by Jessica FD Manager, Hotel Management
Thank you for your recent stay and review. I'm thrilled to hear that you had a wonderful stay. We hope to welcome you again soon!
4 out of 5
Recommended
for Couples
by A verified traveler

Bel endroit

Posted Feb 22, 2015 on Hotels.com
Bel hotel tres design manque petit resto et bar
Comment from Hotel Management
Apr 25, 2015 by Hotel Management, Hotel Management
Thank you for sharing your feedback with us! We are thrilled you had a great stay and we hope you will come back to visit us very soon!
Comment from Hotel Management
Apr 25, 2015 by Hotel Management, Hotel Management
Thank you for your feedback and for taking the time to share your experience! We are thrilled you had a great stay and we hope you will come back to visit us very soon!
Comment from Hotel Management
Apr 25, 2015 by Hotel Management, Hotel Management
We are thrilled you had a great stay and we hope you will come back to visit us very soon!
5 out of 5
Recommended
for Families
by A verified traveler

Sehr modern, tolle Lage

Posted Feb 21, 2015 on Hotels.com
Ein tolles, sehr modernes Hotel an bester Lage. Zum hoteleigenen Strandabschnitt sind es etwa 5 Minuten zu Fuss. Die Zimmer sind sehr modern eingerichtet, jedoch absolut unpraktisch. Es gibt z.B. keine Schränke oder grössere Schubladen, um die Kleider zu verstauen. Also blieben die Kleider 5 Tage im Koffer… In der Küche hat es zwar Abwaschmittel aber keinen Schwamm oder Tücher zum abtrocknen. Eine Abwaschmaschine aber keine Tabs dazu. Beim Esstisch gab es nur 3 Stühle. Wir haben dann gefragt, ob wir einen vierten haben können was aber nicht möglich war. Also wie gesagt zwar sehr schön und modern aber absolut nicht durchdacht. Das Schlafsofa für die Kinder war von schlechter Qualität. Da beide sehr leicht sind hat es aber gereicht. Wichtig zu wissen: jedes Zimmer ist für 2 Personen gedacht. Wenn man zu viert drin ist muss man um alles kämpfen. Man muss mehr Beach towels verlangen, es hat wie gesagt zu wenig Stühle und am Strand bekommt man gratis nur 2 Liegen. Die Kinder sind in diesem Hotel praktisch inexistent was wir sehr schade fanden bei diesen Preisen! Das gesamte Personal war jedoch jederzeit sehr freundlich und hilfsbereit. Am Schluss haben sie uns die Kosten etwa 3 mal belastet obwohl wir alles schon im Voraus bezahlt hatten. Das konnten wir im Nachhinein jedoch wieder klären. Also Fazit: tolles, sehr sauberes Hotel an bester Lage - für Familien jedoch sehr unpraktisch eingerichtet.
Comment from Hotel Management
Apr 25, 2015 by Hotel Management, Hotel Management
Thank you for your feedback and for taking the time to share your experience! We are happy that you enjoyed our location, renovated rooms and cleanliness! We hope you will come back to visit us soon!
3 out of 5
by A verified traveler

Looks good feels bad

Posted Feb 17, 2015
Staff was great, courteous, helpful. Hotel looks good, great area, easy walk to convention center, resturants and shopping. The king bed should be replaced and the torn sofa bed should be thrown in the dump. My son could not sleep on it because the hard springs were uncomfortable. Staff sent us a roll away bed. Two little cute chairs were torn also. Very disappointed with hotel.
Comment from Hotel Management
Mar 6, 2015 by Jessica FD Manager, Hotel Management
Thank you for sharing your feedback with us! I apologize for the challenges that you faced while being our guest, but I am glad to hear that you enjoyed our location, helpful staff and location! We hope we can welcome you back in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Very spacious Hotel/ Condo with full kitchen.

Posted Feb 17, 2015
Pros: size of room, nicely decorated and nice staff
Cons: needs to be upgraded and taken care of more.
Location: North end of South Beach, Hotel is located at 21st street between Collins and Washington.
Kind of pricey ( $400+ per day) but you get a lot with this price. 2 bathrooms a huge shower, living room, kitchen bedroom etc. Very nicely decorated but worn down now by too many people staying there and needs to be upgraded again. It is still nice but there are chips on the wall, scratches on the floor etc
Comment from Hotel Management
Mar 6, 2015 by Jessica FD Manager, Hotel Management
Thank you for you recent stay and review. We're happy to hear that you had a good stay. We hope to welcome you again soon!