Ratings based on 386 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
92% of guests recommend
4.4 Room cleanliness
4.1 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travelerfrom Washington DC

nice address, poor service

Posted Apr 11, 2015
Front desk personnel (only one person) not well trained and unhelpful) It appears that you are renting a for rental property rather than a hotel room. Breakfast is offered at a place around the corner. Very poor breakfast (what is included you can get walking from the street for 6 bucks. When I checked my credit card the front desk had put a temporary charge of $577 .Although we had fully paid for our stay at the time of booking, they added $110 for extra charges and fees as well as $450 to cover potential damages to the room. We are still waiting for a refund.We never had this at a hotel (although is common on rental properties) But the reservation we booked at Expedia was for a hotel room, not a rental unit. This is very misleading. Will never go back to this place.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom ny,ny

Very nice hotel one block away from the beach.

Posted Apr 10, 2015
My family had very good time. Hotel is located close to the beach, restaurants, stores; Ocean Dr., Lincoln Rd.
2 out of 5
by A verified traveler

Very expensive with nothing

Posted Mar 10, 2015
The rate very high with nothing and the breakfast very poor and be careful when you book there is different size suite the best is street view but the mangment Very difficult to give it to any one .
Comment from Hotel Management
Mar 30, 2015 by Jessica, Hotel Management
Thank you for your recent stay and for sharing your experience with us. I apologize for the challenges you faced during your stay with us. We hope you ill return in the future and give us another chance.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Santiago

Great Hotel,

Posted Mar 3, 2015
Pros: great rooms
Cons: The lobby and amenities in the hotel. The gym was old.
Location: great spot near the beach
We had a great stay at the hotel, the only thing is related to some furniture that was defective, anyway the hotel staff was great to change us to other room because of that.
Comment from Hotel Management
Mar 6, 2015 by Jessica FD Manager, Hotel Management
Thank you for your recent visit and for sharing your feedback with us! We are thrilled that you enjoyed your stay with us and that the staff was able to accommodate your request. We hope to see you again in the near future!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom NY

Posted Feb 22, 2015
Nice hotel w large rooms. Honestly it's a condo more than an hotel. Close by the beach. But the pool has no music/food or drinks.
Comment from Hotel Management
Mar 6, 2015 by Jessica FD Manager, Hotel Management
Thank you for your recent stay and review. I'm thrilled to hear that you had a wonderful stay. We hope to welcome you again soon!
3 out of 5
by A verified traveler

Looks good feels bad

Posted Feb 17, 2015
Staff was great, courteous, helpful. Hotel looks good, great area, easy walk to convention center, resturants and shopping. The king bed should be replaced and the torn sofa bed should be thrown in the dump. My son could not sleep on it because the hard springs were uncomfortable. Staff sent us a roll away bed. Two little cute chairs were torn also. Very disappointed with hotel.
Comment from Hotel Management
Mar 6, 2015 by Jessica FD Manager, Hotel Management
Thank you for sharing your feedback with us! I apologize for the challenges that you faced while being our guest, but I am glad to hear that you enjoyed our location, helpful staff and location! We hope we can welcome you back in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Very spacious Hotel/ Condo with full kitchen.

Posted Feb 17, 2015
Pros: size of room, nicely decorated and nice staff
Cons: needs to be upgraded and taken care of more.
Location: North end of South Beach, Hotel is located at 21st street between Collins and Washington.
Kind of pricey ( $400+ per day) but you get a lot with this price. 2 bathrooms a huge shower, living room, kitchen bedroom etc. Very nicely decorated but worn down now by too many people staying there and needs to be upgraded again. It is still nice but there are chips on the wall, scratches on the floor etc
Comment from Hotel Management
Mar 6, 2015 by Jessica FD Manager, Hotel Management
Thank you for you recent stay and review. We're happy to hear that you had a good stay. We hope to welcome you again soon!
1 out of 5
by A verified travelerfrom Rio de Janeiro

Pior hotel de Miami Beach!!

Posted Jan 23, 2015
Pros: Os bellman e pessoal de apoio são educados e gentis.
Cons: Tratamento ao cliente em primeiro lugar.
Location: Outra coisa, o hotel não fica na beira da praia, mas atrás da Collins Ave, e a entrada é lateral. As fotos divulgadas enganam.
Ficamos no hotel por uma pernoite e detestei a experiência. O principal ponto fraco são os serviços ofertados. O internet não funcionava no quarto, e na praia não nos deixaram usufruir as cadeiras e guarda-sol porque não tínhamos recebido um papel na recepção (não fui informada na chegada, às 23:00). Ficariamos apenas 30 minutos e nem valia mais a pena voltar para recepção apenas para buscar o papel...Entretanto, fui cobrada em 40 dólares adicionais como "resort fee"!!! Abusivo, considerando que o preço do hotel é muito alto. Em qualquer outro lugar decente, não teriam cobrado isto por serviços que não foram sequer prestados. Não se compara ao hotel Delano, que cobra um preço igual, mas prima pelo bom relacionamento com os hospede. O quarto está bem modelado, mas encontra-se em fracas condições de manutenção. Chuveiro enferrujado, pia quebrada.
Comment from Hotel Management
Mar 7, 2015 by Jessica FD Manager, Hotel Management
Thank you for your recent visit. I apologize for the challenges that you faced while being our guest. The Service Fee is a daily charge of $30 plus tax which covers your 2 Beach Chairs and 1 Umbrella Daily, Breakfast, Wifi, Gym and Pool Access.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom CT

Pleasant stay

Posted Jan 22, 2015
Nice spacious suites. Clean and comfortable. Housekeeping does and excellent job. The mini bar ce in handy. Hotel staff nice and always greeting you. Heated rooftop pool was nice and clean. No loud people.
Comment from Hotel Management
Mar 6, 2015 by Jessica FD Manager, Hotel Management
Thank you for your recent stay and review. We're so gald that we were able to meet your expectations. We hope to welcome you again soon!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Chicago, IL

Small glitches but a very nice stay.

Posted Jan 20, 2015
Pros: The staff! From doorman to front desk to housekeepers, everyone was helpful and friendly. We made a lot of requests and never felt ignored or put off.
Cons: The facilities can use a bit of updating in terms of paint. Front desk people are overworked and have to juggle a lot!
Location: It's South Beach! EVerything right at your fingertips and Boulan has its own beach front across the street.
Stayed for 3 nights over MLK weekend - two adults and two kids ages 9 and 10. We had a terrace 1 BR facing Collins Ave. The room was extremely large with a full kitchen, washer/dryer, 1.5 baths, pullout couch and queen bed. We had some issues with the room - toilet clogged twice and safe not working - but each time we called, maintenance came to fix the problem within 10 minutes of when we called the front desk. The front desk seemed overworked but met our every request (including a last minute car reservation request) with a smile and good cheer. The pool area on the roof was lovely. Best part of the hotel is its restaurant - the Orange Blossom. Again, staff was uniformly friendly and helped us make the best use of our free breakfast vouchers when we wanted to also order off the regular menu. We had dinner there one night and the food was thoughtful and outstanding (ate ravioli, seafood risotto, mushroom risotto, mussels, burrata and tomato appetizer and tuna tartare). This is a really good hotel for families - it is on the more quiet end of South Beach. We truly enjoyed our stay.
Comment from Hotel Management
Mar 7, 2015 by Jessica FD Manager, Hotel Management
Thank you for your recent stay and review. I'm so happy that we were able to meet your expectations. We hope to welcome you again soon!