Ratings based on 20 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
for Everyoneby Dmitry from NY
Superb Spa; Horrible concierge service.Posted Dec 2, 2013
The good: large rooms and the best spa we ever been in. Lots of free excessive classes (yoga, Pilates, etc.). Extremely clean and with very friendly and accommodating staff. The bad: The only weakness of this amazing hotel is the concierge service. We were interested in a short boat tour that would not take longer than 2hrs in total. It took 2 days to track down the concierge, wound up making the reservation for the last day of our trip and instead of a 1hr excursion as he described, we spent 1.5hrs in the provided bus just getting to the marina, another 1.5 for the tour itself and then 40min getting back! Concierge was totally clueless. Had we known, we would've driven to the marina ourselves since we had a rented car.
for Everyoneby Tiffany from New Jersey
Good locationPosted Nov 12, 2013
Hotel was on the beach and only 10 mins from South Beach. Beautiful resort aimed at complete relaxation! They deliver!!
for Everyoneby Christine from Grand Cayman
Amazing place for a girls vacation!Posted Oct 28, 2013
Pros: Google search
for Familiesby Serge from KIEV
Nice large hotel close to the beachPosted Sep 25, 2013
Pros: nice room, very nice beach
Cons: Near comfortable beach
Location: Near comfortable beach, disco and restaurant
Very nice hotel, large comfort room. Great location.
for Spaby Andrew from Philadelphia
Spa TripPosted Aug 29, 2013 on Hotels.com
The Aquavana spa was OK, but not great. The rooms, service, and food were all excellent.
Recommendedby Holsim from Colorado Springs
Missing some details....Posted Aug 27, 2013 on Hotels.com
Arrived 3PM, (beautiful lobby) check in person very nice & professional. Our room, however, was not ready. The manager bought us lunch which was nice. After lunch, the room still wasn't ready, we just sat there a bit frustrated & disappointed as we had hoped to enjoy the beach & maybe some yoga before dinner. The room was finally ready at 6:15. When we arrived at the room there were Spanish expletives & gesticulation emanating from within. We were surprised to find two maintenance guys inside the room. (Really nice guys & very apologetic) Normally, by this point, I would have gone nuclear on the manager, but it was kind of a date weekend with my girlfriend so I opted out on that option & took things in stride. Now 6:30, we settled into our wheelchair accessible room, which we did not reserve nor did we require. Really nice room but lots of nicks & dings, edges, furniture, everywhere...I guess from all the wheelchairs. Spa facilities o.k., Viceroy much better. Didn't appreciate the staff members on a 'rendezvous' in the stairway leading to the outdoor pool. Romeo & Juliet later interrogated my girlfriend about her keypass saying "show it to us", not "miss may we please see your pass", as would be expected from a properly classed team member of a 'potentially' classy hotel experience. Hey manager guy, next time just upgrade the nice doctor & his CEO girlfriend to ANY AVAILABLE ROOM & be done with it..! Having done so, this mediocre review could have been SPECTACULAR..!!
for Everyoneby Fpny from New York NY
Not a leading hotel of the world!Posted Aug 25, 2013
Pros: the beach, the spa, the gym, the fact that there is a kitchenette.
Cons: service in the hotel to be really labelled Leading Hotel of the World. This one is NOT
Location: Location is fine, but nothing to do around except a supermarket You have to go to South Beach for shopping or restaurants
I had booked through Expedia a Suite with an Ocean View I was given a suite with no view unless you bend over the balcony to see the view! They finally moved me to another room, because I showed them my reservation. Then the day after I had to call 3 times to have my room cleaned and the sunk unblocked. They finally came around 4pm! The bed was so soft that my back was hurting in the morning. I found out that they had put a plywood under the mattress to make it firmer.When you are a 5 stars hotel, you get a decent mattress. I liked the facilities, but not the service in the hotel, even if the staff was pleasant. They obviously need more employees to clean up the rooms. They also encourage the guest not to change to linens every day, to save energy, but they would turn on the dish washer with one cup and 1 dish inside. This is a shame
for Couplesby A verified traveler
Not a family typePosted Aug 12, 2013
Nice hotel close to beach No activities for children
for Everyoneby Jennifer from north olmsted, oh
If you like staying at your grandparents house forPosted Jul 22, 2013
Location: nothing, wall to wall housing
When we first arrived, the valet, and staff were very nice and welcoming. We went to the restaurant to eat, and were very disappointed. They are a fitness place, only organic food was served with no flavor at all. They do not have any pop whatsoever, or vending machines. You get 2 bottles of water, that's it. We were starving and thirsty, they could not accommodate, and there are no nearby gas stations or food. I felt trapped, and hungry. The patrons were an average of 60 years and older looking for fitness training. There were no young couples. Also, their list of rules is ridiculous. No smoking on the entire property including the balcony, parking lot, anywhere. No talking on your cell phones in the restaurant, the lobby, etc. When people are on vacation, they need to touch base with loved ones at home to let them know that you arrived safely. Once you are checked in, the attitude from the staff begins. Very rude, and unwelcoming, complete opposite of how they made you feel before they swiped you credit card for $750, plus $200 incidentals per person, per day...we stayed 1 night, but they put a hold of $800 on our card, even thoughj we had already paid $750. We have stayed at a lot of nice places, and I don't mind spending money on quality. But we were at the point of checking out, losing the money and staying at a super 8 motel.
for Couplesby Maria
Posted May 28, 2013 on Hotels.com