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Reviews of Cavalier Hotel South Beach

3.5 out of 5
Cavalier Hotel South Beach
1320 Ocean Dr, Miami Beach, FL

Reviews

8.2

Very Good

Rating 10 - Excellent. 490 out of 1001 reviews" "
Rating 8 - Good. 276 out of 1001 reviews" "
Rating 6 - Okay. 122 out of 1001 reviews" "
Rating 4 - Poor. 63 out of 1001 reviews" "
Rating 2 - Terrible. 50 out of 1001 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed one night to catch a cruise ship. The desk manager was so nice. We were very early, so we only expected to check our luggage and walk around , but he found us a room to go ahead and check in right away. We loved the art deco hotel, and later found out it was in the movie "Birdcage," Our room was comfortable and quiet.
Stayed 1 night in Apr 2024
Response from claudia on Apr 23, 2024
Hello and thank you so much for the kind words used in describing your stay. We are so glad that you enjoyed the hotel and our wonderful front desk were able to assist you. Thank you again and we hope to have e the pleasure of you choosing to stay with us again on your next visit back to Miami Beach

6/10 Okay

Andrei

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Hotel Manager on Apr 25, 2024
Hello Andrei,Thank you for staying with us.

8/10 Good

Fatih

Liked: Cleanliness, staff & service, amenities
The location is very nice. Rooms were small.
Stayed 3 nights in Apr 2024
Response from Hotel Manager on Apr 18, 2024
Hello Faith,Thank you for staying with us.

6/10 Okay

Hani

Liked: Cleanliness, staff & service
No climate control in the room it was set the entire time . You can’t make it warm or cooler you were stuck.
Stayed 3 nights in Apr 2024
Response from Hotel Manager on Apr 18, 2024
Hello Hani,Thank you for the comment, we will check the thermostat.

10/10 Excellent

Eleanor

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel with friendly staff. Fantastic location.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 18, 2024
Hello Eleonor,Thank you for recognizing our friendly staff.

8/10 Good

Barbara

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Loved atmosphere. Art deco
Stayed 3 nights in Apr 2024
Response from Hotel Manager on Apr 18, 2024
Hello Barbara,Thank you for choosing us as your vacation hotel.

10/10 Excellent

Mary

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The Cavalier was eclectic and beautiful. The room was quaint. We enjoyed our stay very much.
Stayed 5 nights in Apr 2024
Response from Hotel Manager on Apr 18, 2024
Hello Mary,So happy that you enjoyed your stay with us very much. We hope to see you in the future.

8/10 Good

Cindy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff member on duty the night we checked in did not very patience even though I had called and let them know we would be very late due to our flight. The restaurant ordering staff and manager were great. We had ordered pizza and the crust was not fully cooked. They re-did our order. However, all of the other staff was amazing. The evening gentleman on Saturday 3/30/2024 was very helpful in finding a doctor that would come to the room at the hotel for a sick child. I would stay at The Cavalier again.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Apr 10, 2024
Hello Cindy,Thank you for all the comments and for consider staying again.

10/10 Excellent

Manuel Andre

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Style is quite unique.
Stayed 4 nights in Apr 2024
Response from Hotel Manager on Apr 10, 2024
Hello Manuel Andre,It was a pleasure to have you as a guest at the hotel.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location really, right on the beach front, 5 minute walk to the large shopping area, plenty of nice restaurants and bars nearby. Really well kept and ran hotel, zero complaints the entire time I was there, lovely friendly staff. Would stay here again.
Stayed 8 nights in Mar 2024
Response from Hotel Manager on Apr 3, 2024
Hello Richard,Thank you very much for the nice comments and for consider us for your next stay in South Beach.

10/10 Excellent

Lisa, New York

Stayed 3 nights in Mar 2024
Response from Hotel Manager on Apr 25, 2024
Hello Lisa,I know you have many choices when it come to hotels in South Beach, we really appreciate you choose us.

10/10 Excellent

Brooke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 25, 2024
Hello Brooke,Thank you very much for choosing us for stay in South Beach.

10/10 Excellent

florinda

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is a dream come true. We had to leave a horrible hotel and the staff went out of third to accommodate us and our last minute request. The vibe was perfect, the full moon and amazing pasta made it all better.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 3, 2024
Hello Florinda,I'm very happy that you find us "a dream come true" and your experience with us.

2/10 Terrible

Bichitra

Disliked: Cleanliness, amenities, property conditions & facilities
bath room does not have lock, room are very moisture and no coffee maker or microvan
Stayed 4 nights in Mar 2024
Response from claudia on Mar 28, 2024
Hello and thank you for taking the time to write a review. We apologize that you did not enjoy your stay here with us as we work very hard to make sure we offer great services. As for our bathroom doors, they are 'barn style" providing style and space. There is a switch that you can use that will lock the door or some have a latch. However, we will have our maintenance come by and make sure that the door closes properly. We do offer fresh coffee in lobby 24/7 that is available to all our guests. We thank you again for providing feedback and we hope you can give us another chance to prove that we are the best boutique hotel in South Beach

6/10 Okay

Joshua

Traveled with partner
Disliked: Staff & service
Property was in a great location for the beach. Facilities were not great, TV did not work and staff tried to enter the room to clean at 8am! Cleaner also left half an eaten peach in our room! We had breakfast at the hotel once, toast and bacon over done. Eggs barely cooked. Ate breakfast out each day after that.
Stayed 4 nights in Mar 2024
Response from Hotel Manager on Apr 3, 2024
Hello Joshua,Very sorry about the TV and the cleaning staff. I will share the breakfast comment with the Restaurant Manager.

4/10 Poor

Chris

Traveled with partner
Liked: Property conditions & facilities
Disliked: Amenities
Parking is a disaster and hard to find
Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 3, 2024
Hello Chris,For the last 3 weeks during spring break the city decided to closed all the parking garages and street parking, and it was very hard to find like you said, but all is back to normal.

8/10 Good

Mike

Liked: Staff & service, amenities
Location
Stayed 5 nights in Mar 2024
Response from Hotel Manager on Apr 3, 2024
Hello Mike,Thank you for staying with us.

8/10 Good

Richard

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Close to South Beach
Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 3, 2024
Hello Richard,Thank you for choosing us.

10/10 Excellent

Jun

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very friendly staff. Wish to know more about the parking restrictions before head so we wouldn’t pay the parking for $100 per day.
Stayed 4 nights in Mar 2024
Response from Hotel Manager on Apr 3, 2024
Hello Jun,The city took some extreme decisions during the spring break, especially parking.

10/10 Excellent

Daniel

Liked: Property conditions & facilities
Friendly employees, interesting interior designs and decorations. The hotel has a nice atmosphere. It feels good to stay here.
Stayed 5 nights in Mar 2024
Response from Hotel Manager on Apr 3, 2024
Hello Daniel,Thank you very much for the comments and for staying with us.

6/10 Okay

Mariam

Traveled with partner
Disliked: Amenities
The only positive thing about this hotel is its location on Ocean drive. For the rest, the hotel is just average, the rooms are very simple and facilities dated (shower, AC, etc). There is one poor chair in the room so if you are two and would like to have a seat at the same time, one of you will be seeting on the bed which is not very convenient. Elevator is very old and needs regular intervention of reception staff to make it work.The decoration of the hotel was certainly gorgeous several decades ago, but clearly needs to be refreshed. The reception staff is friendly and helpful to fix some issues. The restaurant staff is not friendly, have no sens of customer service, the cuisine is of poor quality. Breakfast is included, but of poor quality, served on a dirty tables that waiters do not deem necessary to clean in appropriate way.
Stayed 4 nights in Mar 2024
Response from Hotel Manager on Apr 3, 2024
Hello Mariam,Thank you for the comments, I will share them with the owner and the restaurant manager.

4/10 Poor

Martin

Traveled with partner
Disliked: Property conditions & facilities
Hot breakfast was cold (no action taken from the staff), TV in the room was not working during the whole stay even after we informed the staff...
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Apr 3, 2024
Hello Martin,Sorry about the TV and the cold breakfast, I will share them with the restaurant manager.

8/10 Good

Lynn

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Our room was near a rolling metal door on the outside of the building. It scaped against metal and squeaked terribly. 5:00 am it started and after 11:00 pm it continued. It made for very disturbing nights sleep.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Apr 3, 2024
Hello Lynn,Thank you for staying with us. I will find out about the noise.

4/10 Poor

Gabriel, Bogota

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Mar 2024
Response from Hotel Manager on Apr 3, 2024
Hello Gabriel,Thank you for staying with us.

8/10 Good

Paige

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walls very thin and sound carried in from the hallway. Staff and location were great.
Stayed 3 nights in Mar 2024
Response from Hotel Manager on Mar 13, 2024
Hello Paige,Thank you for choosing us as your stay in South Beach, Florida.

10/10 Excellent

Dimitri

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed the amenities. We didn't expect to get breakfast and a beach chair in a pivate beach section. Thanks for inspiring a quiet beach morning.
Stayed 2 nights in Mar 2024
Response from Hotel Manager. on Mar 13, 2024
Hello Dimitri,I'm happy that you really enjoyed the amenities and the Hotel.

8/10 Good

NICOLE

Liked: Cleanliness, staff & service, property conditions & facilities
Cute Art Deco Boutique Beach like Hotel in awesome location Beach across the street. Shopping and restaurants walkable. Staff were great. Cons: elevator out of service entire time was tough for me. No views from rooms.
Stayed 4 nights in Mar 2024
Response from Hotel Manager on Mar 13, 2024
Hello Nicole,Thank you for the comments and for staying with us.

8/10 Good

Russell

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and breakfast. Not sure what the resort fee is for. Elevator broken.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 8, 2024
Hello Russell,The resort includes: 2 desk lounges per day, beach towels, Wi-Fi, daily housekeeping service, 2 bottle of water in the room at check-in. The elevator is going to be repaired today.

10/10 Excellent

Joan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very good staff
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 8, 2024
Hello Joan,Thank you for choosing us as your hotel stay in South Beach, Florida.

10/10 Excellent

Edmund, Beverly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for sightseeing South Beach on foot.
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Mar 8, 2024
Hello Edmund,Thank you very much for staying with us.

10/10 Excellent

Theresa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the quaint historic charm and ambiance of the hotel. They somehow kept the original elevator and structures but updated them. It was terrific. The front desk person Juan was very accommodating and patient with the parade of continual guests traipsing through the lobby as it was the weekend of the South Beach Wine and Food Festival. The valet was fast, especially considering they had to walk around the block as the main strip was closed due to the event. They had a nice lobby, nice bathrooms, great staff. It was overall a win.
Stayed 1 night in Feb 2024
Response from Hotel Manager. on Mar 8, 2024
Hello Theresa,Thank you very much for the comments and for recognizing our desk clerk Juan.

4/10 Poor

Hassan

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The beds are poor quality. The metal frames make squeaky noises. It is annoying while sleeping. The people in the front desk are not friendly. I asked to print my boarding pass directly from the company web site but he refused.
Stayed 5 nights in Feb 2024
Response from Hotel Manager on Mar 8, 2024
Hello Hassan,I'm very sorry about your experience with us.

10/10 Excellent

craig

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location for everything. Great staff and very good value. Room was clean, well decorated and very comfortable.
Stayed 4 nights in Feb 2024
Response from Hotel Manager on Mar 8, 2024
Hello Craig,Thank you for comments and for choosing us.

8/10 Good

David

Traveled with group
Liked: Cleanliness, staff & service, amenities
Staff was outstanding! On site dining was really good too. It's a historic building with a 1930s elevator that was cool, except for the fact that Room 203 shared a wall with it. I could hear every time someone went up the elevator or used the stairs. Aside from never wanting to stay in 203 again, i wouldnt mind coming back.
Stayed 2 nights in Feb 2024
Response from Hotel Manager. on Mar 8, 2024
Hello David,Thank you for the good comments and for staying with us.

10/10 Excellent

Charles, Highlands Ranch

Traveled with partner
Liked: Staff & service
Old Art Deco feel is great. Didn’t make up or clean room…not so much.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 28, 2024
Hello Charles,Thank you for choosing for your stay in South Beach.

6/10 Okay

Gina, Morristown

Traveled with partner
Liked: Cleanliness
Very great location. Cute lobby and rooms Hotel needs renovations- elevator did not work No bikes for guests Also beach chairs are about 4 city blocks away and not where hotel is We left a hat in the room, never got it back and took 5 days before we could even reach anyone But pretty good for the money
Stayed 4 nights in Feb 2024
Response from claudia on Feb 27, 2024
Hello and thank you for taking the time to write a review on your stay here with us. We apologize for any inconvenience you had during your stay. We had an elevator issue during that time but luckily was fixed the next day. Also as for your hat we are so glad that we were able to find it for you and have it sent back. We appreciate your feedback as we are always looking for ways to improve. We hope that you give us another chance to prove that we are the best boutique hotel in Miami Beach

6/10 Okay

Nikom

Traveled with partner
Liked: Staff & service, amenities
The elevator is from the 30 era. Not functioning good. My room can hear the up and down squeezing and banging nose all the time. The lobby bar ,eating area are nicely decorated. The guess toilet is pile high with use paper garbage. Poor maintenance. The pro is it is right at the beac and restaurants walking distances. They really need to fix the elevator issues and a thorough deep cleaning of it is needed
Stayed 3 nights in Feb 2024
Response from Hotel Manager on Feb 28, 2024
Hello Nikom,Thank you for the comments, the elevator is fix now.

10/10 Excellent

Abigail

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly, the room was clean, and the location is perfect. We had a fabulous vacation with The Cavalier as our home base!
Stayed 5 nights in Feb 2024
Response from claudia on Feb 27, 2024
thank you so much for the kind words used in describing your stay. We work very hard in making sure our guests have a great time here at our hotel. Thank you again and we hope to have the pleasure of you choosing to stay with us on your next visit back to Miami Beach

8/10 Good

Paul, Cranston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decor
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 28, 2024
Hello Paul,Thank you for choosing us.

6/10 Okay

Zaki

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Parking so hard to find and expensive Elevator not working Heater was not working Location was good on the beach
Response from Hotel Manager on Feb 28, 2024
Hello Zaki,Depending on the event parking is difficult in South Beach.

10/10 Excellent

Antonietta, Mount Brydges

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love it! Staff is amazing. Will be back to this hotel.
Stayed 4 nights in Feb 2024
Response from Hotel Manager on Feb 28, 2024
Hello Antonietta,Thank you for your nice comments.

6/10 Okay

Antonietta, Mount Brydges

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Juan s. front desk was amazing!! He was able to upgrade us. The staff cleaning our room were amazing. The staff was very hard to make your experience memorable. Food was very good ! We will stay there again!
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 28, 2024
Hello Antonietta,Thank you for recognizing the service of our staff and the food at the restaurant.

10/10 Excellent

Max

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We got off to a tricky start with TV not working in one room then blinds falling down in the next but on our third room the staff couldn’t be more supportive and everything was great. Breakfast and seating area lovely only critique would be room sizes are small and certainly if anyone wants to work it would be difficult
Stayed 6 nights in Feb 2024
Response from Hotel Manager on Feb 28, 2024
Hello Max,Thank you for the comments and for staying with us.

10/10 Excellent

Ada

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, art deco style, fair price, breakfast included
Stayed 4 nights in Feb 2024
Response from Hotel Manager on Feb 28, 2024
Hi Ada,Thank you for choosing us for your stay in South Beach.

10/10 Excellent

Michael Robert

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We asked to move rooms because of a noisy elevator. We were moved and upgraded with no problem. That alone will keep me coming back, not to mention the location, vibe and excellent staff.
Stayed 5 nights in Feb 2024
Response from Hotel Manager on Feb 28, 2024
Hello Michael Robert,Thank you very much for the comments and for consider us for the future.

8/10 Good

Rachel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is right across the road from the beach and the beautiful boardwalk. When you pay the resort fee, it gets you access to a beach chair, which we enjoyed relaxing on before our cruise.
Stayed 1 night in Jan 2024
Response from Hotel Manager on Feb 28, 2024
Hello Rachel,Thank you for the comments and for staying with us.

6/10 Okay

Sara

Traveled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
Terribly noisy and the hotel is charging a fee of 50$ US per night that was not mentioned when we booked.
Stayed 4 nights in Feb 2024
Response from Hotel Manager on Feb 28, 2024
Hello Sara,Is probably the resort fee, which is 35.00 plus tax and is advertised in all the websites, sorry about the confusion.

6/10 Okay

Samuel

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
Great location. Hotel was nice in the common areas. Rooms were pretty basic and not very high end. Room was a little run down (random broken or damaged things). Also awkwardly laid out. Not very many room amenities even the basic ones you'd expect like a coffee maker. There was a fridge, iron, and blow dryer. AC didn't work very well so it was hot at times. Any noise traveled from the hallway and there were lights and noise from outside our room at night. Hotel staff was average, not the most helpful or enthusiastic. Also asked for a taxi when I was leaving and they called me something other than a yellow cab and I ended up paying more. Also the free breakfast at the hotel was fine, but the service was terrible, maybe the restaurant is better when you actually pay, but inattentive and lackluster at the free breakfasts. For example, I asked several times for a tea and it never came so I just gave up. We actually went somewhere else for breakfast after the first day even though it was free at the hotel. Not the best hotel I've stayed at, but not the worst. Really close to everything in South Beach and the beach itself is right out front. Looks nice enough/good decor, staff did the basics, and the place was pretty clean and it had all you need to survive a weekend , but I'd never stay there again because I know I could get better for the money.
Stayed 3 nights in Feb 2024
Response from Hotel Manager on Feb 28, 2024
Hello Samuel,Thank you for the comments, we will review everything you mentioned with the staff.

10/10 Excellent

Franchesca

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was convenient, clean, the staff was nice and everything was great
Stayed 2 nights in Jan 2024
Response from Hotel Manager on Feb 28, 2024
Hello Franchesca,Very happy that everything was great.

8/10 Good

John, PORTLAND

Liked: Staff & service
Juan (front desk) gets 5 stars ***** for being an excellent host throughout my stay, and generously accommodating my early arrival. I found the entire staff to be excellent and helpful. (Keep in mind that Miami Beach is like Latin America, so you need to ask for help if you want it.) Kudos to the staff for doing a great job! In other respects(this reflects management), the hotel deserves a solid 3 stars. A $40 per day "resort fee" with no pool or any resort facilities, only vouchers for beach chairs (worth $20 per day max) is a bunch of BS. The included breakfast (pretty simple) was a bonus, but unappetizing. The hotel actually has some pretty good food options, but they are on the menu, and not included in the room price. The best breakfasts I got were the yogurt and fruit, adding bacon and OJ (extras). And really, Cavalier management, disposable plastic cups in the rooms, instead of real water glasses? This is a rip off, not a real hotel!
Stayed 2 nights in Jan 2024
Response from Hotel Manager on Feb 28, 2024
Hello John,Thank you for the comments and for recognizing the front desk service and especially Juan.