Ratings based on 300 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
93% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Fantastic Hotel

Posted Jul 30, 2014
Hotel is gorgeous, well kept, nice location, staff is service oriented; not all too impressed with pool but it wasn't of my interest anyway.
5 out of 5
Recommended
for Everyone
by A verified traveler from Tallahassee, FL

Both business and pleasure

Posted Jul 7, 2014
I really enjoyed my stay at Conrad. Very clean and friendly staff. House keeping was very professional and front desk responded to all my requests immidiately. Pool area might need little renovation and upgrades. Breakfast service also needs extra attention; maybe more selections and couple additional people to check on tables.
5 out of 5
Recommended
for Everyone
by A verified traveler from El salvador

Excellent hotel

Posted Jun 28, 2014
The hotel staff is very kind (waitresses, front desk, concierge,etc) I recommend this hotel if you are planning a business trip.
4 out of 5
Recommended
for Everyone
by Saffron from London

Nice Hotel!

Posted Jun 26, 2014
Cons: They could add an electric kettle and some extras for tea lovers. It was more oriented to coffee drinkers, but being America, this was to be expected
The Conrad was a nice experience, very close to a lot of cafes and restaurants. The staff was friendly and welcoming. The location was good too. May stay there again if visiting Miami, and would recommend it to anyone looking for comfort and cleanliness.
1 out of 5
by A verified traveler

One horrible night at the Conrad

Posted Jun 24, 2014
Pros: The pool was ok, but it's located in another building so you have to take 3 elevators from your room to get there.
Cons: Staff and rooms.
Location: Very close to good restaurants and the Miami financial district.
I booked a last minute, discounted one-night rate because the price was surprisingly low. Having stayed at other Conrad's, I felt I was in for a treat. The problems began with check in where the woman was rude and unhelpful. The lobby of the hotel is on the 25th floor and the elevators to the rooms are not the same bank so to get to your room and to get to the street you need to travel on 2 sets of elevators. I finally make it to the room and despite that the reservation was for 2 adults, there was only one towel in the room. The fixtures in the room are dated but comfortable. I was also surprised that there was a $15 charge to use the wireless internet - I didn't realize hotels were still charging for internet access. The internet connection was slow and kept cutting out. Finally, despite being on the 20th floor, I could clearly hear the music coming from restaurants on the street.
5 out of 5
Recommended
for Everyone
by Wendy from California

Wonderful customer service!

Posted Jun 16, 2014
Pros: The staff and the smell. The hotel smelled great where ever you were.
Cons: Pool is very boring. It needs music.
We loved the staff especially the French concierge. He was so helpful and nice. He loves his job and it shows.
4 out of 5
Recommended
for Everyone
by Jaosn from Bahamas

Expensive Parking

Posted Jun 10, 2014
Pros: location and views
Location: It is in Miami. What else needs to be said?
Hotel is awesome but parking is more than the price of my rental car per day.
1 out of 5
by Jose from Bogota

Housekeeping noise

Posted Jun 9, 2014
Pros: location
We arrived at 3am at the hotel, and at 8am housekeeping mad a lot of noise, we called 3 times to front desk and they didn't stop the noise. They sent to us chocolates the next day. And the last night housekeeping thought the room was empty and get in to our room twice at 9-10PM without knocking.
5 out of 5
Recommended
for Everyone
by Renato from Sao Paulo

Truly a 5 star hotel

Posted Jun 9, 2014
Location: Location is good for anyone going to the financial district and american Airlines arena. Metro mover station just across the street.
Hotel looks like brand new with great facilities and nice rooms. Bathroom with marble floors and separate shower and tub. Breakfast was good and staff friendly. Would stay here again.
5 out of 5
Recommended
for Everyone
by Ed from El Salvador

Nice Hotel, well located.

Posted Jun 6, 2014
Very nice staff. Well located in Brickell, near restaurants, bars and Bayside.