Ratings based on 141 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Antigua
Great hotel, and locationPosted Sep 9, 2014
Pros: Room is excellent, close to the airport, and easy access to shops and restaurants.
Cons: I wouldn't mind a fridge to keep drinks cold.
Location: Spent most of the day at Dolphin Mall, and went to Cheese Cake Factory & PF Changs.
The staff were very nice, and didn't give me any problems with holding onto a number of packages I had sent for me to hold. Room is very clean and had mostly everything I wanted. Bed was super comfy. Being right next to Dolphin Mall is a plus, as I was able to do all my shopping and also close by to some good restaurants.
for Everyoneby A verified traveler from Trinidad
Excellent location and staffPosted Sep 6, 2014
We needed somewhere close to the mall since we have little kids and the Marriott seemed perfect for that. The hotel surpassed expectations with the staff especially standing out. The room was always clean, beds were comfortable, there's a laundromat and I loved the 24 hour gym. They also kept some of our luggage when we went on a 4 day cruise, though we were not coming back to stay (we flew out the same day we returned). Even when we went to collect our luggage after the cruise and wanted to run across to the mall a bit they didn't mind keeping the rest of our luggage when we ran across to the mall for one last bit of shopping. The only down part was that the ac seemed to take forever to cool the room, but we liked everything else!!!
for Everyoneby A verified traveler
Enjoyable stayPosted Aug 5, 2014
Pros: Staff (except one)
Cons: Bathrooms are a little "old"
Location: Excellent location, right next to the popular Dolphin Mall
I certainly had an overall good experience at this hotel. It was a bit pricier than competitive hotels in its class, but I think that is down to location, as it is located conveniently right next to the very popular Dolphin Mall. The staff were very courteous and extremely helpful. My one issue is that I had originally booked for one night, but wanted to extend my stay for another night. When I checked with the front desk, they quoted me the same rate I had previously booked with (which was fine, though I found it cheaper online). So I booked online instead for a cheaper rate, then when I checked out to check back in with the new reservation, they actually quoted me an even cheaper rate than online. So, when the clerk checked it on the system, he said that he owed me $20. However, his counterpart (whom I have to say seemed dishonest) advised him that he has to take $20 more from me, instead, and he proceeded to come over and do all sorts of fancy things to ensure it read as he said. I queried this and he said it was refundable and only for "incidentals". I went ahead and issued my card. I am now anxiously waiting to read my credit card statement.
for Everyoneby A verified traveler from g
Great people working at this particular hoyelPosted Jul 29, 2014
Great option if you wanna be close to shopping and multiple exits to major highways
for Familiesby A verified traveler
breakfastPosted Jul 5, 2014
Location: in mall parking lot
expensive breakfast for what I can get for free at most hotels.
for Everyoneby A verified traveler from Guatemala
Nice HotelPosted Jul 3, 2014
nice hotel, clean and so practical. great service!
for Everyoneby coppercolour from Trinidad and Tobago
great for Dolphin Mall bargain huntersPosted Jun 28, 2014
Pros: location, modern, clean and comfotable, good value for money
Location: Dolphin mall, for shopping aficionados
room was on ground floor, close to reception yet no noise at all A/C flap was making a noise in between cooling sessions, did not bother to report to reception as i stayed only one night but it bothered my sleep a bit Do not dine in, lots of choice restaurants in nearby Dolphon Mall ( 5minute walk) although rather expensive
Recommendedby Oscar Herrera from Costa Rica
Great Hotel, great shopping locationPosted Jun 8, 2014 on Hotels.com
Great people, awsome staff and hotel.
Recommendedby Sharon from Bermuda
Convenient Location.Posted Jun 2, 2014 on Hotels.com
Friendly, professional personnel - clean and comfortable. Close to restaurants and the mall. Thank you for a lovely stay - will definitely stay again soon.
for Familiesby Paulo from Brazil
Excelent Location - Inside Dolphin mallPosted May 22, 2014 on Hotels.com
Hotel is OK, but tel lines were not accepting calls from outside. My father that is 90 years old could not be contacted due to that. He does not have a cel phone and we could not know if he was doing well... It took us more than 1.5 hours to talk to the Hotel...
Comment from Hotel Management
Aug 2, 2014 by Weil, Hotel Management
Dear Valued Guest, Thank you for staying with us at The Courtyard by Marriott Miami at Dolphin Mall! I wish to sincerely apologize for the inconvenience you experienced during your stay. We had our telephone service provider company come out and test all our lines to make sure the phone system is working property, so all guests may make or receive phone calls. Once again, we apologize for this inconvenience. I understand how frustrating it can be to not contact your family, especially elders. We would be delighted be have you come back to stay with us and regain your trust as an appreciated guest of the Marriott brand. Best regards, Victoria Ferrer