Ratings based on 337 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
87% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom NC

Nice Hotel close to Marina

Posted Apr 23, 2015
Pros: Would definitely stay here again, close to the marina, restaurants and 15-20 minutes from the Miami Port. Friendly staff, clean room and very comfort
Cons: We were too late to enjoy the restaurant in the hotel but we were within walking distance to the marina restaurant which was lovely.
Location: Beautiful marina within walking distance and very nice restaurant.
We arrived late in the evening but had a very easy check in. Nice comfortable room with a view and very comfortable beds.. Wish we could have stayed longer. This was just a stay over before cruising.
Comment from Hotel Management
Apr 25, 2015 by Walter , Hotel Management
Dear Joyce, My team and I are delighted to see that you enjoyed your stay with us. Thank you for you kind words regarding our hotel. We are sorry that you were able to enjoy our Bistro Experience within the hotel. I hope that we may be of service to you again soon. Sincerely, Walter A. Assistant General Manager
3 out of 5
by A verified traveler

NEEDS Serious Facelift

Posted Mar 16, 2015
Pros: location
Cons: everything can be improved except location
very good location, terrible elevators, below average food service... high price for super basic place
Comment from Hotel Management
Mar 17, 2015 by Walter A., Hotel Management
Dear Valued Guest, I would like to thank you for posting your rating and comments regarding your recent stay here with us. Please accept my sincere apology for not meeting let alone exceeding your hotel experience expectations. I will be sure to share your comments with my team and their departments. Regards, Walter A. Assistant General Manager
2 out of 5
by A verified travelerfrom Amsterdam, Netherlands

A Marriott ? really ??

Posted Mar 1, 2015
Pros: not much
Cons: transportation system is critical
At the room rate charged and given the flag at the front door, one should expect a "decent" experience. It was not. Room was spartan, at best, with basic comfort, but no more. Exorbitant cost of guest overnight parking ($24+). throughout my stay , only 2 of the 3 core elevators were working, and to make matters worse, the call button on my floor (and probably others) were blanked out, thus restricting service by 1 elevator only !!! for a 19 stories tower !!!! can you say long waiting time ...
Comment from Hotel Management
Mar 12, 2015 by Walter A., Hotel Management
Dear Mr. Den, thank you for posting your comments and rating of your recent stay here with us. Please accept my sincere apology for not meeting let alone exceeding your expectations. I will be sure to share your comments with my team and their respective departments in order to improve the hotel experience. Sincerely, Walter A. Assistant General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

It was a very nice hotel and close to the airport

Posted Feb 28, 2015
Pros: Being on the 12th floor and looking over the whole city at night. Our kids were able to take a taxi and get to the airport with no problems.
Location: We walked around the harbor and then enjoyed a nice dinner sitting outside.
The room was beautiful. The beds were very comfortable. I thought it was a little strange that the TV was in the bedroom and not in the living room; but it was great.
Comment from Hotel Management
Mar 12, 2015 by Walter A., Hotel Management
Dear Valued Guest, I would like to Thank You for posting your rating and comments regarding your recent stay here with us. My team and I are glad to see that you enjoyed your stay. We hope to see you again soon. Regards, Walter A. Assistant General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom yaghi

Very nice hotel and conviient

Posted Feb 4, 2015
Very helpful staff and fast service.however I would recommend it for families and or couples.also many thanks to:Mrs ceiolo ,anderina and Mr monfort.
Comment from Hotel Management
Mar 12, 2015 by Walter A., Hotel Management
Dear Yaghi, I would like t thank you for posting your rating and comments regarding your recent stay here with us. My team and I are glad to see you enjoyed your stay, I will be sure to share your comments with my team. We look forward to your return. Sincerely, Walter A. Assistant General Manager
3 out of 5
Recommended
for Couples
by Glenfrom Dothan, Alabama

Small Rooms

Posted Jan 15, 2015 on Hotels.com
Room is very small for a Courtyard property. View from lower floor rooms is bad.
Comment from Hotel Management
Mar 28, 2015 by Walter, Hotel Management
Dear Mr. Glen, I wanted to take this opportunity to Thank you for posting your rating and comments regarding your recent stay here with us. I sincerely appreciate your feedback and will share your comments with my team as we strive to improve the overall hotel experience. Sincerely, Walter A. Assistant General Manager
1 out of 5
Recommended
for Couples
by josiefrom Houston

No good

Posted Jan 15, 2015 on Hotels.com
We walked into our room and someone was in that room. Valer lost our keys for over an hour. Fire alarm went off at 4:30 and wasn't turned off till 7am!!!!
Comment from Hotel Management
Mar 21, 2015 by Walter, Hotel Management
Dear Josie, Thank you for posting your rating and cmments regarding your recent stay here with us. Please accept my sincere apology for the Fire Life Safety Alarm Alert. I sincerely appreciate your invaluable feedback. Sincerely, Walter A. Assistant General Manager
3 out of 5
Recommended
for Couples
by Kurtfrom Oswego, Illinois

Basic sleep and fly

Posted Jan 13, 2015 on Hotels.com
Basic hotel in a below average neighborhood. Amenities basic. Not impressive in any way but bed was very comfortable. Good for one night but no reason to hang out here.
Comment from Hotel Management
Mar 21, 2015 by Walter, Hotel Management
Dear Mr. Kurt, I wanted to take this opportunity to Thank you for posting your rating and comments regarding your most recent stay here with us. I sincerely appreciate your invaluable feedback and will be sure to share your comments with my team. Sincerely, Walter A. Assistant General Manager
5 out of 5
Recommended
for Couples
by Manuelfrom Louisville

Great Location

Posted Jan 8, 2015 on Hotels.com
Holiday trip. Great hotel location, near good restaurants, parks and bay. Will return.
Comment from Hotel Management
Mar 21, 2015 by Walter, Hotel Management
Dear Mr. Manuel, Thank you for posting your rating and comments regarding your recent stay here with us. My team and I are glad to see you enjoyed your stay. We look forward to seeing you again soon. Sincerely, Walter A. Assistant General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 5, 2015
This is a pretty nice hotel, a 3 minute walk from Biscayne Bay. It's a 10 minute walk to the subway station, or to the shopping & dining neighborhood. The rooms are clean, medium-sized, and on the "quiet" side have balconies. The staff were pleasant and helpful. Visitors should note that two huge condo buildings are being erected just next door, and the construction noise on the "noisy" side of the building is pretty loud during the day. Other than that, this is a great place to stay.
Comment from Hotel Management
Jan 7, 2015
Dear Valued Guest, I wanted to Thank you for posting your rating and comments regarding your recent stay here with us. I sincerely appreciate your kind words regarding the hotel and I will be sure to share them with my team. We look forward to your return. Sincerely, Walter A. Assistant General Manager