Ratings based on 405 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
89% of guests recommend
4.4 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

All smiles!!

Posted Oct 17, 2014
Pros: The staff was friendly, room service was great & the property was nice.
Cons: N/A
Location: We only took a short trip to K Mart to get a SD card for hour camer. However I did see a Steak House & a movie theater next to the property.
From our pickup at the airport to our departure everything went well.
Comment from Hotel Management
Oct 21, 2014 by Peter, Hotel Management
Dear verified traveler, Thank You for your generous review. Pleased to read that you enjoyed your stay with us. Happy travels.
4 out of 5
Recommended
for Everyone
by A verified traveler

This traveler left a rating score only Posted Oct 12, 2014
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to the airport, but.

Posted Oct 6, 2014
Location: That was more than 4 questions!!!!!!!!!!!
Hotel was clean, staff pleasant and helpful; and also close proximity to the airport and to Miami Port. My only complaint was the food. It left something to be desired, not good. Salmon was very dry and they didn't serve my entire meal at the same time. When I told them to just cancel the potato, they brought it to me at a later time and insisted on leaving it although I tried to explain that I had cancelled it because of the delay.
Comment from Hotel Management
Oct 12, 2014 by Peter, Hotel Management
Dear verified traveler, it is disappointing that the food product and the service performance lessened you enjoyment with our hotel. Please accept my apology for this misstep. Thank You for selecting our hotel and the constructive feedback provided. Wishing you safe and relaxing travels.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Greenwood, in

Nice Stay

Posted Sep 29, 2014
A very nice place to stay. Clean very friendly, helpful staff. We enjoyed our stay.
Comment from Hotel Management
Oct 5, 2014 by Peter, Hotel Management
Dear David, we appreciate your selection of our hotel while visiting Miami. Thank You very much your business and the review posted. Wishing you pleasant journeys.
5 out of 5
Recommended
for Everyone
by A verified traveler

Additionals

Posted Sep 22, 2014
Parking and breakfast are not included on Expedia Price. That can make a difference in choosing the hotel by price.
Comment from Hotel Management
Sep 26, 2014 by Peter, Hotel Management
Dear verified traveler, Thank You very much your feedback, I am sure that it will be helpful to others selecting a hotel in the Miami Airport area. I would like to point out that we have a number of package rates available in addition to our basic rate structure. Wishing you enjoyable travels.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 16, 2014
It was very nice and clean. It felt safe to leave my daughter their.
Comment from Hotel Management
Oct 4, 2014 by Peter, Hotel Management
Dear verified traveler, Thank You for your review. We are pleased that you enjoyed your stay and felt safe and comfortable with our operation. May all your future travels be productive and enjoyable.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Florida

Short but good.

Posted Sep 15, 2014
Need to upgrade bath tubs and tile surrounding ,drain from sink was rusty about to leak But the room was nice and clean.
Comment from Hotel Management
Sep 26, 2014 by Peter, Hotel Management
Dear flavio, I am glad that the general room condition found your approval. We will try to identify the room you stayed in so that we can attempt to correct the blemishes mentioned. Thank You very much for your feedback and our best wishes for relaxing and enjoyable travels.
2 out of 5
by A verified travelerfrom Singapore

The Hotel itself is just OK but service is terribl

Posted Sep 13, 2014
Pros: The location which is convenient
Cons: Everything but in particular the attitude of the staff
Location: There is not much to do. There is a very good steak house one block away (Hereford). The location is good if you are in transit or if you have busines
The Hotel itself is average. It could need some renovation and the common areas on the ground floor (restaurant and bar) are really dull an uninspiring. It is well located but there are many other Hotels in this area which are better. But what was really terrible is the way the Hotel staff reacts to any question or complain and that includes the Duty Manager. They are not concerned at all by the well-being of their guests. In particular I had a big problem with the shuttle to and from the airport which is quite unreliable and nobody seemed to care
Comment from Hotel Management
Sep 27, 2014 by Peter, Hotel Management
Dear Herve, I am very sorry that our service performance failed to meet your expectations. Service is certainly something that we should be able to deliver on a consistent basis. We will certainly make efforts to correct the areas of concern. Please note that shuttle operation can be affected by local traffic and airport security conditions. We have the capacity and the man power to respond to most situations affecting shuttle service. Thank You for your feedback, wishing you safe and relaxing journeys.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Sep 8, 2014
Overnight stay with my kids for early morning flight, hotel is perfecto for a short stay.
Comment from Hotel Management
Sep 26, 2014 by Peter, Hotel Management
Dear verified traveler, Thank You very much for your visit. Glad to read that you enjoyed your brief stay. Happy and relaxing travels.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Toronto, Canada

Close to the airport

Posted Sep 5, 2014
Pros: Amenities
Cons: Fridge in the room
Location: Airport, mall
Needed a hotel close to the airport for an overnight stay. Pity I couldn't use the pool in am due to my flight but was pleased to see they had it. Excellent aromatherapy package for a better night sleep, comfy bed!
Comment from Hotel Management
Sep 26, 2014 by Peter, Hotel Management
Dear Krissy, I am happy to read that you had a comfortable stay with us and it was enhanced by the available aromatherapy package. Hope that the next time you have enough time to enjoy the renovated pool and Fitness Center. Wishing you enjoyable travels