Indoor pool, outdoor pool, open 9 AM to 7:00 PM, free cabanas

Reviews of Thunderbird Hotel

3.5 out of 5
Thunderbird Hotel
18401 Collins Ave, Sunny Isles Beach, FL

Reviews

5.2
Rating 10 - Excellent. 131 out of 1002 reviews" "
Rating 8 - Good. 148 out of 1002 reviews" "
Rating 6 - Okay. 177 out of 1002 reviews" "
Rating 4 - Poor. 207 out of 1002 reviews" "
Rating 2 - Terrible. 339 out of 1002 reviews" "

5.2/10

Cleanliness

5.6/10

Staff & service

4.8/10

Amenities

4.6/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

2/10 Terrible

Paola

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This is most terrible of hospitality, the facility is dirty, the personal are so mean especially the front desk staff.. I’m sorry but I will never recommend this place !!
Stayed 1 night in Apr 2023

2/10 Terrible

Jesus

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
False advertisement
Very false advertisement nothing compared to the photos online. Room didn’t even have a microwave. No beach towels available even though we were charged a resort fee daily. The pool only gets cleaned once a week according to front desk. Horribl experience!
Stayed 2 nights in Apr 2023

2/10 Terrible

shmuel

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
Wasn’t clean. Towels were dirty. Barely any ac in the room. Housekeeping barges in without any regard for your privacy.
Stayed 2 nights in Apr 2023

2/10 Terrible

Erica

Stayed 1 night in Apr 2023

2/10 Terrible

karen

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth it,
Room had roaches, white towels had old stains. Location is good but not worth it. Many pool lounge chairs were broken, dont know why they still have them around the pool. Part of the building is collapsing. They charged $16 for resort fee per person I asked for pool towels was told housekeeping didn't bring them to the lobby, I wasnt expecting luxury, just a clean room and free of pest and mold. I told them my room had roaches, the receptionist offered me a different room, asked me to go check if it didn't have roaches because she never had a complain from that room but was not giving me what they call a kitchen wich is microwave and fridge. I told her when I book it said the room had those two. I only got a fridge had to throw away my leftovers that I needed to heat up. Staff is very aware of the issue. I only stay in the new room because it had better AC, you cant control it from the room. I STILL SAW A SMALL ROACH IN THE BATHROOM but i stay because it was late night and it didn't seem they were going to give me a refund. The resort fee is a ripoff is not a resort at all. My reservation said it was included a continental breakfast. It did not. I would have had a better experience staying in a motel or farther from the beach. This is my first review, I knew it wasnt a luxurious hotel but the pictures are misleading. Oh and one elevator is out of service and the other looks like soon will be, dont put your family through this.
Stayed 3 nights in Apr 2023

2/10 Terrible

Jonathan Benavides

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
A terrible experience
Stayed 4 nights in Apr 2023

10/10 Excellent

Terrance

Liked: Staff & service, amenities, property conditions & facilities
It is one of the last historic hotels of Florida's French Riviera! It is a sad day when they will close forever on Saturday April 15th
Stayed 5 nights in Apr 2023

4/10 Poor

JOSE MIGUEL

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Very old infrastructure in general
Stayed 7 nights in Mar 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

2/10 Terrible

Michelle

Stayed 4 nights in Apr 2023

8/10 Good

Ina

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2023

2/10 Terrible

Jorge

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

2/10 Terrible

Jorge

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible service Horrible hotel checked out before end of stay. I lost my money but zi didn’t want to stay in this hotel for another minute. Waited 35 minutes at check in, not hot water at first, tv not working phone to cdd as ll front desk not working I asked for a refund and was denied.
Stayed 2 nights in Mar 2023

2/10 Terrible

Ambar

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

2/10 Terrible

Keith

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Receptionist was rude not friendly. Elevator inspection was 2 years past expired. Old hotel grubby for the price.
Stayed 2 nights in Mar 2023

2/10 Terrible

Jermiah

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was disgusting, worst place I have ever seen. If we hadn’t arrived at 2:00 a.m. I never would have stayed. The bed sheets were dirty in multiple rooms, the towel weren’t washed as they had boogers from someone blowing there nose. I’m disappointed a place like this made it on the Expedia website.
Stayed 1 night in Apr 2023

2/10 Terrible

conch

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Thorough Building inspection have to be done. This hotel is not safe.
Stayed 2 nights in Mar 2023

10/10 Excellent

Felecia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a great hotel right by the ocean with lots of sun and fun and such a beautiful lobby especially at Christmas time.
Stayed 1 night in Mar 2023

2/10 Terrible

Diane

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Killed roaches in room, floor & towels dirty. Water dripping in tub. Hot tub boarded up. They say it is being torn down.
Stayed 2 nights in Mar 2023

10/10 Excellent

Maria

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
This place is an absolute gem within the giants around it. The French were so welcoming and so much fun. The bartender and wait staff was INCREDIBLE!!!
Stayed 2 nights in Mar 2023

4/10 Poor

Grejsi

Traveled with group
Disliked: Cleanliness, staff & service
Rude customer service and hidden fees. Good location.
Stayed 6 nights in Mar 2023

2/10 Terrible

Rebecca

Disliked: Cleanliness, staff & service, property conditions & facilities
The location is amazing. Outside of that, this hotel was awful. No towels or wash clothes for 6 of our 8 day stay. Almost never could get a beach towel. Took lounge chairs away and locked them up at 4pm (keeping in mind there were no beach towels to sit on either then). Roaches in our room so moved rooms. No maid service 6 of 8 days when requested even. Were given continental breakfast but only consisted of toast and juice/coffee (seriously not one other thing). Promised money back for our troubles but never credited the card that was used to pay. Flooding in hallway. Building held up by external support beams. Very disappointing and disgusting hotel. But the location on the beach is amazing
Stayed 8 nights in Mar 2023

4/10 Poor

Ethan

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Parking is abysmal, service is decent, gym is closed, rooms are stained and growing mold. Overall it was a terrible choice but you get what you pay for...
Stayed 6 nights in Mar 2023

4/10 Poor

Shannon

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This place was a complete farce. The photos online do not do it justice. I don't think they've updated anything since Frank Sinatra last stayed there. There is super sketchy scaffolding holding up a wall, that's just for starters. They told us they are tearing the place down in 20 days and that's exactly what needs to happen. Its not good.
Stayed 1 night in Mar 2023

6/10 Okay

Tracey

Traveled with partner
Disliked: Staff & service
Could use updates
Stayed 4 nights in Mar 2023

2/10 Terrible

Joe

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This property is slated for demolish in 3 weeks . It is the worst property I have ever stayed at. The pictures misrepresent the property. The bathroom in the pool area are smell of urine and have filth on every surface. Trash in gardens, stain ring around the top of the pool, plywood over an old hot tub, peeling paint in the room, toilet in room leaks, black substance in coffee pot in room. The building is shored up in several places. The room towels are small enough to bebhand towels and are rough. The pool lawn chairs are all ripped and sun dried. When you sit down you never know if your going to fall through. I think my 11 year old daughter might be traumatized for life because of this hurendous property.
Stayed 2 nights in Mar 2023

2/10 Terrible

James, Miami Beach

Disliked: Cleanliness, property conditions & facilities
This building needs to closedown for a full renovation.
Stayed 1 night in Mar 2023

6/10 Okay

Juan

Stayed 1 night in Mar 2023

2/10 Terrible

Kevin

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Scam
U owe me my money back that what, I was not even able to stay at the place cause of you guys not being able to do anything,
Stayed 1 night in Mar 2023

2/10 Terrible

Karina

Stayed 10 nights in Mar 2023

2/10 Terrible

Ingrid

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Extrenely dirty I saw roaches and my husband got biten by bed bugs
Stayed 3 nights in Mar 2023

2/10 Terrible

Efrain

Disliked: Staff & service, property conditions & facilities
They stoled from me money, mi packeges from amazong and they went inside mi room wirh out knocking it was a horrible stay
Stayed 1 night in Mar 2023

4/10 Poor

Janice, Haines Cuty

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
This property has no hygiene. Charge 20.00$ p/Parking daily and fee 16.$ service fee daily Really what services?
Stayed 3 nights in Mar 2023

4/10 Poor

Katherine

Disliked: Staff & service, property conditions & facilities
Sucks!
It's needs updating REALLY BAD! Customer service SUCKS. I took their recommendation and ate at the restaurant. There is no one to sit you no customer service. The only waitress only speaks Russian. The food was HORRIBLE and SUPER over priced (I ended up paying $48 for 2 orders of chicken strips and 2 canned sodas). Also there was a resort fee that was not included. Let's make it VERY clear, this is NOT a resort! The pool was ok and the inside of the room looked like a motel. The ONLY thing i liked was the distance to the beach and the convenience of the neighborhood.
Stayed 3 nights in Mar 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

2/10 Terrible

Tom

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
A/C didn`twork inquired about it , was told it was a old building shrugged his shoulders. didn`t have any wash clothes woudn`t move us to another room. left after 1 night
Stayed 4 nights in Mar 2023

8/10 Good

Kevin

Liked: Cleanliness, staff & service, amenities
It had a nice vibe and great location
Stayed 1 night in Mar 2023

10/10 Excellent

Bertrand, TROIS-RIVIÈRES

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location Not expensive nice pool - right on the beach.
Stayed 8 nights in Feb 2023

4/10 Poor

Firdaus

Disliked: Property conditions & facilities
It's held up by poles
The hotel is literally falling apart, IMHO. It's held up by poles
Stayed 3 nights in Jan 2023

6/10 Okay

vita

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The one positive for this property is the price considering the area. I would say they are in need of staff who love what they do. Everything is slow motion as far as staff. The hotel is very run down anywhere you look. Location, pricing and beach are 5 star. If just need a bed to sleep over then this is the place.
Stayed 4 nights in Feb 2023

4/10 Poor

michael

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rundown but in a great location.charges extra resort fees.
Stayed 1 night in Feb 2023

2/10 Terrible

Limor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Phone didn't work bathroom made noises and hot wat
Stayed 2 nights in Feb 2023

6/10 Okay

Diane, Huber Heights

Traveled with partner
Disliked: Property conditions & facilities
on the beach area was good . but the rooms were run down and they didn't give you wash cloths in the rooms. limited pay for parking, towels were old and worn.
Stayed 4 nights in Feb 2023

4/10 Poor

Yenniffer

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We liked that the beach access was always open and easy access. It’s an old hotel, and ions were dirty, beds and towels as well. We encountered a roach roaming around our room.
Stayed 3 nights in Feb 2023

4/10 Poor

Dana

Liked: Amenities
Disliked: Cleanliness
Pool ,restaurant and Beach was great but room was Dive barely any Air-conditioning and cockroaches
Stayed 4 nights in Feb 2023

4/10 Poor

Lukus

Traveled with family
Disliked: Staff & service, property conditions & facilities
The whole facility needs 20th century upgrade the walls of dirty the bathrooms are neutrocious horrible. The management really needs to invest into there property.
Stayed 2 nights in Feb 2023

4/10 Poor

Adriana

Disliked: Staff & service, property conditions & facilities, room comfort
The hotel is in very poor condition
The hotel is in very poor condition, it needs a lot of maintenance, the night is very expensive for what the hotel offers
Stayed 1 night in Feb 2023

10/10 Excellent

CARMEN

Stayed 2 nights in Feb 2023

6/10 Okay

Amy

Disliked: Staff & service, property conditions & facilities
No towels were left in the room. I guess you get what you pay for. Very nice location.
Stayed 1 night in Feb 2023

2/10 Terrible

Raul A

Disliked: Staff & service, amenities, property conditions & facilities
The staff was not very friendly, its like they were always mad. They advertise breakfast, but they don't explain that there's a procedure to get the cup of coffee and the two toast breakfast. The room service it's not
Stayed 3 nights in Feb 2023