Ratings based on 207 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
85% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom chicago

Good place to stay

Posted Nov 23, 2014
Pros: Very nice hotel! On the beach, selected crowd, nice swimming pool.
Cons: Double beds were to small, not the standard double beds!
Location: Nice location on Collins ave: ocean drive, Lincoln ave,EspaƱola way, everything walking distance,no need for taxi.
Classy hotel, very nice staff, very satisfied overall.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom New York, NY

Great Front of House Staff - Worst Pool Staff

Posted Nov 17, 2014
Pros: Front staff and fun vibe especially at night.
Cons: Pool staff is unhelpful and awful and it's definitely showing its age around the pool.
Location: Perfect location
Overall it was a good stay. The front of house staff was amazing. Attentive, knowledgeable and helpful. The pool staff on the other side was a waste of space. Literally they were snotty about reserving chairs. Then when we went back down to our reserved chairs I waited 20 minutes for them to find some towels to put down. It took asking 4 people for it finally to be done. They were totally incompetent. It's a shame since you mainly stay her for the pool and night scene. I'd stay here again, but they need some new pool management. Also the place is definitely showing its age. They need to spend some money around the pool area especially.
2 out of 5
by A verified travelerfrom Tampa, FL

Small Expensive Standard Rooms.

Posted Nov 12, 2014
Standard King Room is the smallest I've stayed in a decade. Had to leave room to change my mind. Pool Area is still nice. Bar good. Beach, Eh. South Beach better to the South.
3 out of 5
by A verified traveler

Very poor ocean view room

Posted Nov 2, 2014
Booked a premium ocean view king room and received a room on a low floor, overlooking two ugly rooftops with a small glimpse of the ocean in the distance. They should not have charged extra for this room, and claimed all others were sold out.
5 out of 5
Recommended
for Couples
by A verified travelerfrom Buffalo, NY

Fantastic location, quick access to beach

Posted Oct 27, 2014
Pros: Location, smaller property was more intimate
Cons: Room was a bit small
Location: Walking to great restaurants, the semi private beach and other high end hotels nearby
Staff was extremely attentive, services were first class, felt like royalty
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Allentown, Pa

Girl's Weekend

Posted Oct 14, 2014
Pros: Restaurant and pool service
Cons: Cleanliness of the rooms, the lobby area smells, stop allowing smoking near/in the pool area.
Location: Great shopping and restaurants on Lincoln Road.
My best friend and I were very excited for our annual girl's weekend. So many people had recommended this hotel to us that we couldn't wait to go! When we walked in, the lobby smelled very strongly - a combination of flowers and must - it was overpowering. Our room was nice, but the mirror was cracked and the floor wasn't cleaned well. Dinner at the hotel was average (the service was great!). My friend always travels with a blanket from home and it was taken by the cleaning staff and never found. The pool area was very nice but loud. I was shocked that they allowed smoking by the pool. The service was exceptional in the pool area. On the beach, however, the service was horrible. We waited and waited for someone to take our drink order after we asked multiple times. Then, after bringing us drinks, they never came back to take our lunch order. We were very disappointed by our visit and won't be back.
3 out of 5
by A verified travelerfrom LA

Hotel is ok but ocean front is very far from ocean

Posted Oct 12, 2014
Old hotel. I am used to more upscale places. Rooms are clean but not new. Bathrooms and closetd are aged and small. This may be ok for a3-4 star but not my cup of tea. Ocean front hotel only has a view very far from ocean.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 6, 2014
rooms are small but adequate....great atmosphere...staff very attentive ..pool is definitely hot spot
5 out of 5
Recommended
for Everyone
by A verified travelerfrom London, UK

cool atmosphere and outstanding service

Posted Oct 3, 2014
Cool atmosphere and outstanding service. Unbeatable Phillipe Stark; fun beach club.
3 out of 5
by A verified travelerfrom charlotte Nc

Not a 4 star hotel

Posted Sep 23, 2014
The first room I was presented with was dirty. Unfortunately when a room is all white from top to bottom you can see everything. The chaise lounge had a hole in it and stained. The curtains also had a hole in it. There were crumbs and hair on the floor. You can hear everything going on outside your room!! The second room was better, but the smell of the paint was so strong. The bathroom was tiny and the hot water in the shower was non existing .... Did I mention how tiny the bathroom was? I won't stay here again. Thanks to Expedia I got a great deal. I don't see how anybody is paying over 350 a night to stay here. The staff was great! Well the bellman anyway. Be careful, there is a $150 a day deposit that they hold on your card on top of the total charge of your stay. Bring your own toiletries also!!!