Outdoor pool, open 7:00 AM to 10:00 PM, sun loungers

Reviews of DoubleTree by Hilton Hotel Miami Airport & Convention Center

4 out of 5

Reviews

7.2

Good

Rating 10 - Excellent. 1277 out of 3393 reviews" "
Rating 8 - Good. 687 out of 3393 reviews" "
Rating 6 - Okay. 505 out of 3393 reviews" "
Rating 4 - Poor. 436 out of 3393 reviews" "
Rating 2 - Terrible. 488 out of 3393 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Alvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful Stay
Stayed 1 night in Mar 2024
Response from Staff on Mar 28, 2024
Thank you for taking your time to respond to this survey regarding your recent stay with us at the Doubletree Miami Airport. I appreciate your positive scoring feedback and will make sure this gets passed on to the entire team. We look forward to your next stay with us!

10/10 Excellent

Afeisha

Liked: Cleanliness, staff & service, property conditions & facilities
Spacious rooms
Stayed 1 night in Mar 2024

8/10 Good

John a

Business traveler, Traveled with family
Liked: Cleanliness
Did not like we were not told there was a parking fee…We wanted a place with a hot tub then found out at check in it has been broken for a while…This was very disappointing for us as this was the only reason we wanted to stay here. Went to get something to eat took 45 minutes to get 2 hamburgers then no one came to check on us offer refills or even get our check so we could leave.
Stayed 1 night in Mar 2024

10/10 Excellent

Chantrelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 1 night in Mar 2024
Response from Staff on Mar 28, 2024
Thank you for taking your time to respond to this survey regarding your recent stay with us at the Doubletree Miami Airport. I appreciate your positive scoring feedback and will make sure this gets passed on to the entire team. We look forward to your next stay with us!

10/10 Excellent

Libuse Karolina, Edmonton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relatively close to the airport, nice hotel
Stayed 1 night in Mar 2024
Response from Staff on Mar 28, 2024
Thank you for taking your time to respond to this survey regarding your recent stay with us at the Doubletree Miami Airport. I appreciate your positive scoring feedback and will make sure this gets passed on to the entire team. We look forward to your next stay with us!

10/10 Excellent

Kim

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the esthetics of the lobby.
Stayed 1 night in Mar 2024
Response from Staff on Mar 28, 2024
Thank you for taking your time to respond to this survey regarding your recent stay with us at the Doubletree Miami Airport. I appreciate your positive scoring feedback and will make sure this gets passed on to the entire team. We look forward to your next stay with us!

6/10 Okay

John Anthon

Traveled with group, Traveled with partner
Liked: Amenities
Waited for over an hour at the airport for their shuttle. Waited for 15 minutes to be seated for breakfast. Housekeeping staff can’t speak English.
Stayed 1 night in Mar 2024

10/10 Excellent

Isaac

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service at the front desk & room is clean. Happy with my stay.

2/10 Terrible

Hansel

Disliked: Cleanliness
Stayed 1 night in Mar 2024

2/10 Terrible

Dennis

Disliked: Staff & service
Shuttle was frustrating and so was checking
Stayed 1 night in Mar 2024

8/10 Good

Rachel

Traveled with family
Liked: Cleanliness, property conditions & facilities
We had a late check in and were looking for room service but it was not available @ 10:30 at night. We had to search outside of hotel and have something delivered.
Stayed 1 night in Mar 2024

8/10 Good

Johanna, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

jerry, Chicago

Tired looking
Stayed 1 night in Mar 2024

10/10 Excellent

James

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Staff on Mar 28, 2024
Thank you for taking your time to respond to this survey regarding your recent stay with us at the Doubletree Miami Airport. I appreciate your positive scoring feedback and will make sure this gets passed on to the entire team. We look forward to your next stay with us!

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Staff on Mar 28, 2024
Thank you for taking your time to respond to this survey regarding your recent stay with us at the Doubletree Miami Airport. I appreciate your positive scoring feedback and will make sure this gets passed on to the entire team. We look forward to your next stay with us!

10/10 Excellent

Jerrold

Liked: Cleanliness, staff & service, property conditions & facilities
Personnel assisted me with a room facing the airport. They changed my room a few times to accommodate. Thank you.
Stayed 1 night in Mar 2024
Response from Staff on Mar 28, 2024
Thank you for taking your time to respond to this survey regarding your recent stay with us at the Doubletree Miami Airport. I appreciate your positive scoring feedback and will make sure this gets passed on to the entire team. We look forward to your next stay with us!

8/10 Good

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was close to the airport and perfect for an overnight stay before a cruise
Stayed 1 night in Mar 2024

8/10 Good

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Rita

Traveled with family
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
I want a refund i was freezing in my room all night they brought me up a space heater then it went out didn't get any rest the iron board was broken could only use it if you laid it on the bed i dud let them know all about it they said since it was already paid through your services i would have to bring my complaint too so i want to know how do i get a refund for my hotel fee it was the worst
Stayed 1 night in Mar 2024

8/10 Good

Joyce marie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

2/10 Terrible

Chandler

Liked: Cleanliness, staff & service
I arrived at 5am and they told me I could check in at noon so I slept in a chair in the darn lobby until noon. Went to the desk at noon to check in and they told me 4pm. So I went back to sleep in a darn CHAIR in the lobby AGAIN! At 4pm I went back to the desk and was told to wait 5 minutes and they room would be ready. The staff was okay tho and I had a lot of patience with them but it really was unacceptable
Stayed 1 night in Mar 2024

8/10 Good

Nigel

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the few hotels with reasonable overnight rates
Stayed 1 night in Mar 2024

4/10 Poor

Clara

Stayed 1 night in Mar 2024

6/10 Okay

Branch

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

2/10 Terrible

Bryan

Stayed 4 nights in Jan 2024

8/10 Good

Phaedea

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Staff on Mar 19, 2024
Thank you for taking your time to respond to this survey regarding your recent stay with us at the Doubletree Miami Airport. I appreciate your positive scoring feedback and will make sure this gets passed on to the entire team. We look forward to your next stay with us!

10/10 Excellent

Deborah

Traveled with partner
Speedy check-in and out, great cookies, everyone helpful.
Stayed 1 night in Mar 2024
Response from Staff on Mar 19, 2024
Thank you for taking your time to respond to this survey regarding your recent stay with us at the Doubletree Miami Airport. I appreciate your positive scoring feedback and will make sure this gets passed on to the entire team. We look forward to your next stay with us!

2/10 Terrible

Summer

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We had 3 rooms while staying there. Our first room had blood and stuff all in the toilet when we told the front desk the lady told us there was no other rooms then. We stayed up all night trying to deal with the issues we had until the morning. Morning comes we go downstairs and get a new room. We leave for the day and when we come back it’s later and during my mother-in-law had a roach on her the next day they gave us another room
Stayed 7 nights in Mar 2024

8/10 Good

GUERDY

Liked: Cleanliness, property conditions & facilities
ok
Stayed 1 night in Mar 2024
Response from Staff on Mar 19, 2024
Thank you for taking your time to respond to this survey regarding your recent stay with us at the Doubletree Miami Airport. I appreciate your positive scoring feedback and will make sure this gets passed on to the entire team. We look forward to your next stay with us!

2/10 Terrible

Indira

Disliked: Cleanliness, staff & service, property conditions & facilities
I FOUND BLOOD ON THE SHEETS
Stayed 2 nights in Dec 2023

10/10 Excellent

Jennifer, Worcester

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel for a quick stay by airport
Stayed 1 night in Mar 2024
Response from Staff on Mar 12, 2024
Thank you for taking your time to respond to this survey regarding your recent stay with us at the Doubletree Miami Airport. I appreciate your positive scoring feedback and will make sure this gets passed on to the entire team. We look forward to your next stay with us!

10/10 Excellent

Jhaleesa

Traveled with family and small children, Traveled with group, Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This stay was amazing , after being redirected from another city here, they made my 24hr stay so enjoyable !
Stayed 1 night in Mar 2024
Response from Staff on Mar 12, 2024
Thank you for taking your time to respond to this survey regarding your recent stay with us at the Doubletree Miami Airport. I appreciate your positive scoring feedback and will make sure this gets passed on to the entire team. We look forward to your next stay with us!

2/10 Terrible

Alec

Disliked: Cleanliness, staff & service, property conditions & facilities
I was very disappointed by this property. From the time I landed at the airport to walking into my room everything that could go wrong did. The shuttle was delayed and I had to call 3 times to reach anyone over phone to inquire about a status. Once I arrive at the hotel it took over 35 minutes just to check in. When requested they were out of all extra travel toiletries.
Stayed 1 night in Mar 2024

2/10 Terrible

Lourdes

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
TV did not work, front desk never answer calls and not friendly at all, jacuzzi was not working. Please do not waste your money on this place. It is absolutely awful. Look for other places we found out they offer way more for the same price.
Stayed 2 nights in Mar 2024

6/10 Okay

Maylin

Disliked: Staff & service
Staff extremely disrespectful Manager talking to the front desk girl about random stuff, while giving her back to a line of customers Finally the one who did our check in, didn't have an idea of what was going on and looked like coming out of an earthquake Room smelled awful, hairs everywher overall not a pleasant experience e
Stayed 1 night in Mar 2024

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Love it
Stayed 1 night in Mar 2024
Response from Staff on Mar 12, 2024
Thank you for taking your time to respond to this survey regarding your recent stay with us at the Doubletree Miami Airport. I appreciate your positive scoring feedback and will make sure this gets passed on to the entire team. We look forward to your next stay with us!

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was excellent
Stayed 3 nights in Mar 2024
Response from Staff on Mar 12, 2024
Thank you for taking your time to respond to this survey regarding your recent stay with us at the Doubletree Miami Airport. I appreciate your positive scoring feedback and will make sure this gets passed on to the entire team. We look forward to your next stay with us!

10/10 Excellent

Devon

Liked: Cleanliness, amenities
Would book here again the lady at the front desk was very sweet
Stayed 1 night in Mar 2024
Response from Staff on Mar 12, 2024
Thank you for taking your time to respond to this survey regarding your recent stay with us at the Doubletree Miami Airport. I appreciate your positive scoring feedback and will make sure this gets passed on to the entire team. We look forward to your next stay with us!

4/10 Poor

Floszella

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The room that they put us in had a musky smell I’m thinking from the old carpet. One bed mattress pad was so badly stained and disgusting which I’m sure that they can afford to replace with a new mattress pad 😩. Got up to use the bathroom saw a roach crawling 😷. The door to the balcony the lock didn’t work at all which I notice before checking out. They need to do a total renovation to the rooms to match the lobby!!!
Stayed 1 night in Mar 2024

4/10 Poor

Paige

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Everything would give everything a 5 star but I stay for 7 days and the hotel was FREEZING!!! I asked the staff why isn’t the ac/heater able to get warm when you put the temperature up to 90 degrees I only gets colder they said you have to turn the ac completely off and just use the outside air to feel the room. HORRIBLE. Also the WiFi does not work at all. I changed rooms due to a situation and it still didn’t work. The staff was amazing overall. The staff saved the ratings too be honest l.
Stayed 7 nights in Feb 2024

10/10 Excellent

Catherine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was very good and friendly
Stayed 2 nights in Feb 2024
Response from Staff on Mar 12, 2024
Thank you for taking your time to respond to this survey regarding your recent stay with us at the Doubletree Miami Airport. I appreciate your positive scoring feedback and will make sure this gets passed on to the entire team. We look forward to your next stay with us!

10/10 Excellent

renee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful staff
Stayed 3 nights in Feb 2024
Response from Staff on Mar 5, 2024
Thank you for taking your time to respond to this survey regarding your recent stay with us at the Doubletree Miami Airport. I appreciate your positive scoring feedback and will make sure this gets passed on to the entire team. We look forward to your next stay with us!

8/10 Good

mariana

Disliked: Property conditions & facilities
Property is old shabby , dimly lit rooms , could not have read in bed because the lighting was so poor
Stayed 1 night in Mar 2024
Response from Staff on Mar 20, 2024
Thank you for taking your time to respond to this survey regarding your recent stay with us at the Doubletree Miami Airport. I appreciate your positive scoring feedback and will make sure this gets passed on to the entire team. We look forward to your next stay with us!

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Staff on Mar 5, 2024
Thank you for taking your time to respond to this survey regarding your recent stay with us at the Doubletree Miami Airport. I appreciate your positive scoring feedback and will make sure this gets passed on to the entire team. We look forward to your next stay with us!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Nice pool
Stayed 1 night in Mar 2024
Response from Staff on Mar 5, 2024
Thank you for taking your time to respond to this survey regarding your recent stay with us at the Doubletree Miami Airport. I appreciate your positive scoring feedback and will make sure this gets passed on to the entire team. We look forward to your next stay with us!

8/10 Good

Steve

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Staff on Mar 5, 2024
Thank you for taking your time to respond to this survey regarding your recent stay with us at the Doubletree Miami Airport. I appreciate your positive scoring feedback and will make sure this gets passed on to the entire team. We look forward to your next stay with us!

6/10 Okay

Nikola

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
No hot water, mold on the ceiling
Stayed 4 nights in Feb 2024

8/10 Good

Anne-Marie

Stayed 2 nights in Dec 2023

6/10 Okay

Yahaira

Liked: Staff & service, amenities
My room was not available at the time of arrival
Stayed 3 nights in Feb 2024