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Reviews of DoubleTree Resort & Spa by Hilton Ocean Point-N. Miami Beach

4 out of 5
DoubleTree Resort & Spa by Hilton Ocean Point-N. Miami Beach
17375 Collins Avenue, Sunny Isles Beach, FL

Reviews

7.2

Good

Rating 10 - Excellent. 360 out of 1001 reviews" "
Rating 8 - Good. 245 out of 1001 reviews" "
Rating 6 - Okay. 152 out of 1001 reviews" "
Rating 4 - Poor. 117 out of 1001 reviews" "
Rating 2 - Terrible. 127 out of 1001 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Mayda

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We stayed at this hotel 15 years ago and it was nice then. The place is now run down and in need of repairs. They have two hot tubs and neither one was hot. The area around the exterior is deteriorating. The room itself needed repairs: our shower door didn’t close causing all the water to spill out into the exterior of the shower. The door was dangling really. The sinks had a very poor water flow. It’s was tough to brush your teeth bc there wasn’t enough water flow. The doors had a lot of wear and the elevator has seen better days. The employees at the front desk were not wearing a uniform giving the whole experience one that is less than desirable. They weren’t very welcome either. The nightly charge was $350 per night plus the resort fee. Honestly I didn’t feel like it was worth it at all. We will not be staying there anytime soon.
Stayed 2 nights in Apr 2024
Response from Maher Abdel-Aziz on Apr 17, 2024
We are very sorry to hear about your experience. Thank you for your feedback.We appreciate your valuable stay with us.

2/10 Terrible

Melanie L Denaro John

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
The pool was very cloudy the entire trip
Stayed 6 nights in Mar 2024
Response from Maher Abdel-Aziz on Apr 11, 2024
Thanks for your feedback!

10/10 Excellent

Long

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I love that the backyard is the beach
Stayed 3 nights in Mar 2024
Response from Maher Abdel-Aziz on Apr 10, 2024
Thanks for your feedback.

8/10 Good

Yaira, Suffolk

Traveled with family
Ocean front
Stayed 3 nights in Apr 2024
Response from Maher Abdel-Aziz on Apr 13, 2024
Thanks for your great review!

2/10 Terrible

Antonio

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is absolutely outdated, there was mold all over the shower, the carpet was disgusting, valet parking so expensive at $40 a day, the pool was dirty, We all got covid in this place. Won't be staying here again!
Stayed 4 nights in Mar 2024
Response from Maher Abdel-Aziz on Apr 4, 2024
We apologize for the inconvenience.Thanks for your feedback.

6/10 Okay

Evan

Traveled with family and small children
Liked: Cleanliness, staff & service
Family friendly location, walkable to restaurants and grocery. Clean and overall very good experience. Negatives include a very slow elevator (5-10 minutes) at times. Also, on check-out day Expedia had the reservation as a noon check-out. Resort staff member said that was not correct and check-out was at 11am. They were not willing to extend the time sending us scrambling to gather up and get out. Aside from these two issues, nice resort, friendly staff and positive experience.
Stayed 2 nights in Mar 2024
Response from Maher Abdel-Aziz on Apr 3, 2024
Thanks for staying with us.We appreciate your feedback.

8/10 Good

sennan

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities
Right on the beach! Great location.
Stayed 6 nights in Mar 2024
Response from Maher Abdel-Aziz on Apr 3, 2024
We appreciate your feedback!

8/10 Good

Anatoliy

Traveled with family and small children, Traveled with family
Liked: Staff & service
Above Average 4 star hotel/resort. Definitely time for some updates. The beach front property is great and the location is great.
Stayed 5 nights in Mar 2024
Response from Maher Abdel-Aziz on Apr 3, 2024
Thank you for your valuable stay with us.

8/10 Good

IGOR

Liked: Cleanliness, staff & service, property conditions & facilities
good property
Stayed 5 nights in Mar 2024
Response from Maher Abdel-Aziz on Apr 3, 2024
We hope to see you soon!

10/10 Excellent

Jason

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to the beach and plenty of food options within walking distance.
Stayed 4 nights in Mar 2024
Response from Maher Abdel-Aziz on Apr 3, 2024
Greetings!We appreciate your valuable stay with us.

10/10 Excellent

Tammy

Traveled with family
Liked: Amenities, property conditions & facilities
I love this hotel. It’s such a perfect location especially with kids. Near the best Marshall’s. the beach there is clean and perfect for kids, very safe. Customer service was great especially when we had issues wi the the smell in the washroom.
Stayed 4 nights in Mar 2024
Response from Maher Abdel-Aziz on Mar 24, 2024
Thanks for your feedback.We appreciate your valuable stay with us.Hope to see you soon!

4/10 Poor

Giuseppe

Traveled with family
Disliked: Amenities, property conditions & facilities
Our bathroom was not updated and we saw 2 cockroaches in washroom we reported it but never got confirmation if anything was being done. Wall paper was falling off bathroom wall. Twice during our stay our room wasn’t cleaned. When we reported it, they didn’t change bed sheets but put them on our bed for us to change. Also we were expecting a spa as double tree hôtes and spa implies. The day that it rained we went to spa to find out it had been closed since Covid. That was very misleading with hotel name and all. Staff was friendly and courteous. Wth all choices available we would be hard pressed to stay here again or recommend to others. Hopefully these comments won’t be in vain.
Stayed 4 nights in Mar 2024
Response from Maher Abdel-Aziz on Mar 23, 2024
Thanks for your feedback.We appreciate your valuable stay with us.

4/10 Poor

Angela

Disliked: Staff & service, amenities, property conditions & facilities
The fire alarm went off all morning m!
Stayed 1 night in Mar 2024
Response from Maher Abdel-Aziz on Apr 3, 2024
We apologize for the inconvenience.Thanks for your feedback.

8/10 Good

Akash

Stayed 2 nights in Mar 2024
Response from Maher Abdel-Aziz on Apr 10, 2024
We appreciate your feedback.

10/10 Excellent

JOHN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Maher Abdel-Aziz on Mar 22, 2024
Thanks for valuable stay with us.

6/10 Okay

Thanh Giao

Liked: Staff & service
Great location on the beach. Beach was very nice. Cabana and umbrella rentals available - pricey but convenient. Great view of ocean. Rooms are ok - old and need refurbishment. Needs cosmetic upgrade. Carpet not clean - child’s feet were dirty after walking around room. Staff was responsive when we needed additional items.
Response from Maher Abdel-Aziz on Mar 20, 2024
Thanks for your feedback.We appreciate your valuable stay with us.

6/10 Okay

Samina

Stayed 7 nights in Mar 2024
Response from Maher Abdel-Aziz on Mar 22, 2024
We appreciate your feedback.

6/10 Okay

Rachel

Business traveler
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Good convenience store on sight. Building could use some TLC tile on the 25th balcony was cracked.
Stayed 4 nights in Mar 2024
Response from Maher Abdel-Aziz on Mar 20, 2024
Thanks for valuable stay.We appreciate your feedback.

6/10 Okay

Kym

Disliked: Property conditions & facilities
Hotel needs some upkeep.
Stayed 6 nights in Mar 2024
Response from Maher Abdel-Aziz on Mar 20, 2024
Thanks for your feedback.

6/10 Okay

Corinne

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We stayed at the hotel for 5 nights for a family vacation. We were in the 2 bedroom unit which was spacious and convenient for a family of 4 (two little ones under the age of five), however you should know the hotel and the rooms are outdated and worn out (scratches on the walls, chipped paint, faucet falling down, etc). The hotel is right on the beach which is great and it offers towels and two chairs (you will need to pay $20/day if you want to rent an umbrella). The area is quite noisy with a lot of car traffic so not the most pleasant area to walk around (no access to boardwalks), but you can easily access to stores, restaurants and grocery store. You will also need to request for housekeeping if you want fresh towels. Overall not a bad choice if you set the right expectations and you are familiar with Sunny Isles.
Stayed 5 nights in Mar 2024
Response from Maher Abdel-Aziz on Mar 20, 2024
We are very sorry to hear that.Thanks for your feedback.

6/10 Okay

James, North Ogden

Traveled with family
Disliked: Staff & service
This property needs the rooms the rest of the way updated—our white faux marble tile floor and bathroom cabinets looked new but the beds were worn with holes in the sides of the box springs and very old mattresses. If your reservation says breakfast included you have to stand your ground and demand they honor it otherwise they tell you they discontinued it. Had to return to lobby 4 separate times to get cards magnetized—front desk staff seemed unapologetic and unhappy to be there—not a 4 star property at all. Pool is super small and 4 feet deep just a kids pool—beach is great and attached to the property—big waves while we were there.
Stayed 1 night in Mar 2024
Response from Maher Abdel-Aziz on Mar 20, 2024
We appreciate your valuable stay.Thank you for feedback.

10/10 Excellent

Andres

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Doubletree Team on Mar 12, 2024
Thank you for the great review!

8/10 Good

Jack

Traveled with family and small children
My oceanfront suite was perfect. I was made to feel not welcome by Hilton because I had rented through Expedia. My room was not ready by 4:00 pm as promised. I was told I would not get Hilton credits for the stay because I had rented via Expedia. The room was fabulous! $4,000 for the week for a sublime direct oceanfront suite for that area is unbelievable. Two years ago I stayed at a non oceanfront suite at the nearby Ritz Carlton Bal Harbour for $14,000 for the week. The beach was fabulous!! I am grateful to Expedia for giving me and my family a great oceanfront suite for our vacation. I wish Hiltonnhad given us a friendlier welcome.
Stayed 7 nights in Mar 2024
Response from Doubletree Team on Mar 12, 2024
Thank you for the feedback, glad to see you enjoyed your stay with us.

10/10 Excellent

stuart, bristol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Doubletree Team on Mar 5, 2024
Thank you for the great review!

10/10 Excellent

DANNY JOSEPH

Liked: Cleanliness, staff & service, property conditions & facilities
C
Stayed 1 night in Mar 2024
Response from Doubletree Team on Mar 4, 2024
Thank you!

8/10 Good

Jeffrey

Traveled with family
Liked: Staff & service, property conditions & facilities
We did the 2 bed room suite with ocean view. The view was phenomenal from all rooms in the suite. The beds were comfortable and lots of storage space. Docked stars for cleanliness as there were beatle bugs living in the dish washer. Saw 3 of them when opening it one time. The outside area was great. Very friendly staff to help with towels and beach chairs. One hot tub wasn’t warm but not a huge inconvience as the other hot tub wasn’t busy. Pool was kept clean and quite warm on those somewhat chilly mornings. Parking crew were quick and friendly. Overall a good experience and I would recommend this resort.
Stayed 6 nights in Feb 2024
Response from Doubletree Team on Mar 4, 2024
Thank you for the feedback

8/10 Good

Natasha

Stayed 9 nights in Dec 2023
Response from Doubletree Team on Mar 4, 2024
Thank you for the great review!q

10/10 Excellent

Hosna Razine

Stayed 3 nights in Feb 2024
Response from Maher Abdel-Aziz on Mar 22, 2024
We appreciate your business.

8/10 Good

Marcos

Nice place to stay and relax
Stayed 3 nights in Feb 2024
Response from Doubletree Team on Feb 27, 2024
Thank you for your feedback

8/10 Good

David

Liked: Cleanliness, staff & service
Stayed 5 nights in Feb 2024
Response from Doubletree Team on Feb 26, 2024
Thank you for the great review

2/10 Terrible

Courtney

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not only did hotel staff lie before we booked, we called, questioned other comments, but then lied to Expedia about conditions. Hotel is under renovation and pool, spa, hot tub, and most rooms aren't in use. PLUS!!! They had roaches!!! They offered to comp our stay if we left but then tried to harass us to leave because they are overbooked. Don't even try this place. The Hiltons need to come stay at their own places. The room was horrible and cold. We booked a balcony with a ocean view then tried to say it was a standard room booked because they ran out. It was like sleeping in a cold basement. Humid and when we realized the bugs, we killed were roaches I was done!
Stayed 4 nights in Feb 2024
Response from Doubletree Team on Feb 23, 2024
We apologize for the poor experience, we will address your concerns with our team and Expedia.

10/10 Excellent

Jay

Traveled with family
Liked: Cleanliness, staff & service
Great and very helpful staff and the rooms were very clean. The hotel is located on the best part of the beach!
Stayed 3 nights in Feb 2024
Response from Doubletree Team on Feb 23, 2024
Glad to hear you enjoyed your stay.

10/10 Excellent

Douglas

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location directly on the beach. Staff was very friendly and professional. Couple scuffs on the walls but nothing major. Older building but very well kept and clean.
Stayed 1 night in Feb 2024
Response from Doubletree Team on Feb 13, 2024
Thank you for the feedback, so glad to see you enjoyed your stay.

10/10 Excellent

Miriam

Liked: Cleanliness, staff & service, property conditions & facilities
great people and great pool
Stayed 5 nights in Feb 2024
Response from Cindy on Feb 9, 2024
Hi Miriam,Thank you for the great review and so glad you enjoyed your stay. Great people and a great pool always help! Hope to see you soon.Sincerely,DoubleTree Resort & Spa, N Miami Beach

10/10 Excellent

Elizabeth

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were never any cookies
Stayed 1 night in Feb 2024
Response from Doubletree Team on Feb 5, 2024
We are glad that you enjoyed your stay with us.

6/10 Okay

Jessica

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Doubletree Team on Feb 5, 2024
Thank you for your feedback

4/10 Poor

glenn

Liked: Staff & service
Disliked: Property conditions & facilities
No spa
Stayed 4 nights in Jan 2024
Response from Doubletree Team on Feb 5, 2024
We are sorry that this stay did not meet your expecations.

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities
enjoy our stay, only thing, bathrooms by the swimming pool is in need of restoration.
Stayed 2 nights in Jan 2024
Response from Doubletree Team on Feb 5, 2024
Thank you for feedback. We are glad to see you enjoyed your stay with us.

4/10 Poor

Nicole

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Doubletree Team on Feb 5, 2024
We are sorry that they missed the mark on the stay.

6/10 Okay

Martin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a decent hotel but my room looked.nothing like what was advertised and overall was cold and barren and very uncomfortable
Stayed 2 nights in Jan 2024
Response from Doubletree Team on Feb 5, 2024
Thank you for your feedback, we will pass your comments to the rest of our team.

10/10 Excellent

jay

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
nice staff excellent beach crew
Stayed 3 nights in Jan 2024
Response from Doubletree Team on Feb 5, 2024
Thank you for the feedback

8/10 Good

Sona

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jan 2024
Response from Doubletree Team on Feb 5, 2024
We are glad you enjoyed your stay with us.

4/10 Poor

Ali

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Doubletree Team on Feb 5, 2024
We are sorry to hear we missed the mark on this stay. We hope you consider us in the future.

10/10 Excellent

David H

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice comfortable place
Stayed 6 nights in Jan 2024
Response from Doubletree Team on Feb 5, 2024
Thank you for the great review!

8/10 Good

Natalia

Stayed 3 nights in Jan 2024
Response from Doubletree Team on Feb 5, 2024
Thank you for the feedback

2/10 Terrible

David, ROSLYN HTS

Disliked: Cleanliness, staff & service, property conditions & facilities
Doesn’t have a hotel feeling at all
Stayed 4 nights in Jan 2024
Response from Doubletree Team on Feb 5, 2024
We are sorry to hear that we missed the mark on this most recent stay.

4/10 Poor

Pierre

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were first given a room where jack drilling was done on the immediate floor above our room from 9h to 18h. Then we were given a room with very bad and lumpy mattresses.
Stayed 7 nights in Jan 2024
Response from Doubletree Team on Feb 5, 2024
Thank you for the feedback we will pass this on to the rest of our team so we can improve our services.

6/10 Okay

Gary

Traveled with family
Liked: Staff & service
I didn’t like the fact that beach service is limited to 2 beach chairs per unit, regardless of the unit size and no umbrella was included without paying $24 for each umbrella. I stayed in a 2-bedroom suite, which sleeps 6 and we had to pay $20 for any beach chairs in excess of the 2 provided. That can be an additional cost of $80 for beach chairs and $72 for 3 umbrellas (1 for every 2 chairs) per day!
Stayed 8 nights in Dec 2023
Response from Shea on Jan 11, 2024
Dear Gary, Thank you for taking the time to share your experience with us. We hope that you will directly reach out to our team as we do our very best to ensure each guest is satisfied with their stay. We hope to see you give us another chance again in the near future. Sincerely,DoubleTree Resort & Spa by Hilton Ocean Point N. Miami Beach

8/10 Good

sandra

Traveled with partner
Liked: Amenities
Disliked: Property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Shea on Jan 11, 2024
Dear Sandra, Thank you for taking the time to review us! We are so pleased to hear you enjoyed your stay with us and we look forward to seeing you again in the near future. Sincerely, DoubleTree Resort & Spa by Hilton Ocean Point N. Miami Beach

2/10 Terrible

Jon

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Shea on Jan 11, 2024
Dear Jon, Thank you for taking the time to review us! We apologize for the experience that you had with us as we do our very best to ensure each guest has an enjoyable stay. We hope to see you give us another chance in the near future! Sincerely, DoubleTree Resort & Spa by Hilton Ocean Point N. Miami Beach