Ratings based on 238 Verified Reviews
They paid and stayed. We double-checked.
4.1 Room cleanliness
4.1 Service & staff
4.3 Room comfort
3.8 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Tadworth, UK
Average Hotel, great locationPosted Jul 7, 2014
Pros: Friendly staff, good location
Cons: Hotel is in need of a complete renovation. Facilities need an upgrade.
Location: Right on the beach. Good restaurants nearby. Easy commute to South Beach and Aventura Mall. Day trip to Key West is recommended
The hotel is ideally located but we suffered a ceiling leak in the cupboard on the first night and again on the second night which resulted in our holiday clothes getting soaked. We were offered an alternative room following the second night's mishap but rejected this as the room offered overlooked the construction site next door. The handling of the entire incident was satisfactory under the circumstances. The fitness facility was extremely limited and as we are regular gym attendees this also negatively impacted on our stay. Overall though, we had a pleasant holiday.
by A verified traveler from Arizona
Disappointed stayPosted Jul 4, 2014
Pros: location= near beach
Cons: stop the " nickel and dime" charging for every little thing. $ 27.00 for parking, $12.00 for a chair use on the beach, $18.00 for a umbrella, Etc.
My first three night's ( out of 5 total) were terrible! I was on the 27th floor suite 2707-2. I was kept awake by a rattling sound that sounded like someone had taken a bag of metal screws and shook them all night long. Needless to say I didn't get much sleep. I tried closing the bathroom door which I thought was the source of the noise. This worked the first night but only after I was awoken already! The rattling sound then worked it's way out to the ceiling space directly above the bed the next two night's. I demanded a different room after the third night and was finally moved to another room. It seemed to me that there was a bias towards white people. I noticed that the staff from the valet parking to desk help to cleaning people all spoke Spanish and it seemed that if you were Spanish you got preferential treatment. At the prices they were charging I think we should all be treated equally. I will never stay here again!!!
by A verified traveler
Beach front hotelPosted Jun 30, 2014
The staff was not friendsly and valet customer service was awful. We went for a wedding and they were not helpful in any way.
for Everyoneby A verified traveler from Leesburg, VA
Excellent, very happy stayPosted Jun 30, 2014
Pros: Clean, large suites
Cons: parking for rental car
We got the 2 bedroom suite and we were very surprised with the size. Large kitchen with dinette table, separate dining area, living room (1 TV), 2 bedrooms (2 TVs) and 2 bathrooms, so kids and wife were very happy. The 2 balconies wraps around the unit, connecting living -dining room and the other one the two bedrooms. The beach was perfect the four days there, the pool was clean and well maintained. Didn't try the exercise room, but saw people in there daily. The breakfast was excellent, and lunch was always good at the pool bar, the dinner were so-so for the price, but were decent enough if you don't want to get a taxi or walk a few blocks to nearby restaurants Not happy with the parking fees so we didn't rent a car in Miami, though from what we saw the traffic rivals the Northern Virginia/Washington DC in congestion so perhaps it was for the best. Though without a car you are limited in your sightseeing options.
for Everyoneby Karen from Cincinnati OH
Nice place to stay but little to do in the area.Posted Jun 22, 2014
Good experience. No complaints. Great view of the ocean. Allot of seaweed on the beach while i visited.
for Everyoneby KD from Canada
Loved the locationPosted Jun 7, 2014
Pros: The view, location, suites option, and the cookies!
Cons: Better communication from front desk. Restaurant needs food improvement.
Location: I loved the Epicure grocery store across the street. We walked to Tony Roma's, McDonalds, Marshall's, Starbuck's, Wings (swimsuit) store, Walgreens.
I had stayed here before and had an amazing stay where they allowed early check in and gave us an amazing room with a great view. This time I needed to check in early again. We got to the hotel at 10:00 AM. I was told the room was not going to be ready quite yet but I could use the pool facilities etc. They held our luggage for us so we decided to walk around and get some groceries etc. The front desk attendant never gave us a specified time but insinuated that it might be 1-2 hrs at the most. We came back between 12:00 & 1:00 thinking the room would be ready. It wasn't. I understand that check in is 4:00 so if you need till 4:00 say so and I will find something to do but instead they just kept putting us off. It was just before 4:00 when we finally got in the room. Once in our room things were what what I remembered. New carpets were great. Last time they were soiled and stained. My favorite part of this place is the view but this time we were on a lower floor where the view was partially blocked by part of the building jutting out. Many of the staff were friendly and helpful. Room service was good and quick for breakfast. The food in the dining room seafood buffet was not so good. I would stay here again because of the location and the suites. My first experience was excellent. I never had a complaint except for the carpet which was replaced. I'm hoping if I return my next stay will be as good as the first.
for Everyoneby erika from phoenix az
Very nice like apartmentPosted Jun 7, 2014
Very spacious and nice for a big family . You can fit 8 people easily
for Everyoneby helen
GoodPosted May 5, 2014
The staff is nice but the hotel Only do valet and $27per day, expensive
for Couplesby A verified traveler
Posted Apr 22, 2014 on Hotels.com
for Familiesby A verified traveler
Great stay!Posted Apr 9, 2014
Location: South Beach is only 20-30 minutes away by Collins ave. No need to get to the I-95 to get there.
Great location, very helpful and friendly staff. The view from the rooms is fantastic. The size of the suites is also perfect for families.