Ratings based on 833 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
96% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Glasgow

Top Hotel in downtown location

Posted Nov 24, 2014
Pros: Friendliness is staff, free wine hour between 1700-1800 each night. The fitness and swimming pool areas.
Cons: The lift key card system didn't seem to work properly with a multitude of people making their way up to area 31 restaurant without an escort.
Location: Not much in the immediate vicinity but plenty of bars and places to eat in Brickell, a ten minute walk across the bridge behind the hotel.
The EPIC is a class above the rest. Located downtown it provides an escape for those who don't want to stay in a Miami beach location but are still looking for something special. From the moment you arrive to the moment you leave all the facilities on hand are top notch. The area 31 restaurant and bar provide a meeting place on the 16th floor and although the weather had turned a little miserable by the time I left the pool area looked to be a great place to waste away a day. Due to its location there isn't much in the immediate vicinity but a 5 minute walk across the bridge brought a number of local bags and restaurants for those not wanting to pay hotel prices - Blackbird Ordinary in Brickell being one of the best for meeting the real people of Miami. Overall an excellent product from Kimpton and if you sign up for as a member of the Kimpton group you receive free WiFi during your stay.
3 out of 5
by A verified traveler

Beautiful views

Posted Nov 18, 2014
Pros: The hotel was very clean, the pool was beautiful and the staff around the pool couldn't do enough for you getting towels and putting them on your bed.
Location: There was some lovely restaurants and bars nearby
Hotel was very clean and views where amazing. Some staff such as reception, concierge and the vallet people could be very blunt at times. I ordered room service and it never arrived, when checking out I mentioned this and was told it hadn't been added to the bill, no apology or explanation. When collecting my car I asked the booth if it was on its way down and was told Yes I had only been waiting 9 minutes! My partner needed a emergency dentist while there they handed him a piece of paper with the numbers on, didn't ask if they could ring anybody or help and never mentioned it again. There was a club upstairs we didn't hear it but I'm sure it would have been noisy for some rooms and the amount of people wondering around the hotel during these times was worrying and at closing time there we're huge cues for taxis.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

hopping place in Miami to been seen on a canal;

Posted Nov 10, 2014
Pros: location
Cons: better room service
Location: Some good restaurants near by....in the heart of the city. For charm, go to South Beach
Great restaurants and location on the water. Daily free wine tasting
5 out of 5
Recommended
for Everyone
by A verified travelerfrom P

Very nice.

Posted Nov 6, 2014
Staff very friendly. Room clean with a great view.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom London

Very stylish

Posted Oct 29, 2014
Great hotel. Only downside was experience with in room dining. I ordered breakfast which was to arrive in 30mins then had to cancel after an hour waiting for it. Second experience of ordering breakfast also required a follow up call to chase it. Didn't get much of an apology for the delay. Apart from that, great experience.
Comment from Hotel Management
Nov 1, 2014 by Zachary, Hotel Management
Kiran: Thanks for reaching out to us and sharing your experience. First off, I would like to take the time to apologize about your in room dining experience. We wanted you to have a different, more pleasant, experience. Please know that if you give us another chance we will for sure provide superior service. However, I am elated to hear that the rest of your stay was great. Next time we will make sure that the entire stay is flawless.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 27, 2014
This hotel is worth every penny. Everything was Epic one of the nicest hotels ive ever stayed at.
Comment from Hotel Management
Oct 29, 2014 by Zachary, Hotel Management
This is one of the nicest reviews I've ever read! Thanks so much.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great Room & View... But

Posted Oct 26, 2014
Pros: Bathrooms. View. Comfortable bed.
Cons: Room service and valet
Beautiful room and view. The bathroom was luxurious, huge tub AND enough hot water to fill it. On the negative... room service showed up 20 minutes late with breakfast (7:15-7:30 time slot showed up at 7:50... after a phone call), and the valet group does not have there act together... give yourself plenty of time... they are slow!
Comment from Hotel Management
Oct 31, 2014 by Zachary, Hotel Management
It's always so nice to hear that you found our bathrooms luxurious. The problem with having such an amazing bath tub is that once you get in, you'll never want to get out! I am disappointed to hear about Valet and Room Service though. I take these concerns to heart and have already begun to rectify this situation. I look forward to showing you the improvement on your next visit.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Toronto

Great hotel.If only I could make coffee in my room

Posted Oct 20, 2014
The Epic is stylish and you pay for it. The staff are excellent, the public spaces are lovely, and the hotel dining room is imaginative and first-rate. The rooms are ample; the pool area and bar drinks are great. Just two quibbles. No in -room coffee machine! The free coffee offered in the lobby is pretty bad, and the nearest Starbucks is three blocks away, and a pot of very nice room-service coffee is nearly sixteen bucks. . Also, I could hear occasional noise from the room next door. Not a big problem but in a hotel of this quality it's worth noting.
Comment from Hotel Management
Nov 1, 2014 by Zachary, Hotel Management
Margaret: I love how you described the hotel. Excellent staff, lovely public places, and an imaginative dining room. I could not have said it better myself. Regarding the coffee machine, we can always send one up to the room. Just give us a call before check in or let us know when you arrive. We would love to provide this in room convenience.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom N.Y.

Epic Stay

Posted Oct 5, 2014
I recently stayed at the Epic for a week. The staff delivered exceptional customer service. The hotel cleanliness was outstanding yet I would have liked the sheets changed atleast every other day but they weren't. Poolside service was great! Hotel food was pricey but expected. Free wine hour daily was a treat. Staff recommended "The Oceanaire" restaurant in Mary Brickell Village - food was incredible during happy hour. 4:00-12:00 am Shrimp and grits $8.00 to die for, drinks were beyond worth it $7 ea and the filet mignon sliders $8, were insanely delicious. Taxi to south beach $20 one way, Hotel shuttle should be considered for guests convenience. But had a great trip! Loved watching the boats go by from my balcony.
Comment from Hotel Management
Oct 10, 2014 by Zachary, Hotel Management
What an exceptional review! Thank you so much for all of these kind words. I am glad that you were able to take some time to enjoy Wine Hour. It is always a nice treat to cheers with us at the end of the day.We love it. On your next stay, please let us know how often you would like your sheets changed. We can definitely take care of this for you. We look forward to seeing you again soon.
5 out of 5
Recommended
for Couples
by A verified travelerfrom Regina Sk.

In the heart of downtown.

Posted Sep 23, 2014
Pros: Arrived on a Friday Night and the vibe surrounding the hotel with the crowd from Area 31 made me feel 25 again.
Centrally located to everything in Miami, including Little Havana, Corral Gables, Miami Beach. Short walk to Bayfront Marketplace as well as metromover station.
Comment from Hotel Management
Sep 28, 2014 by Zachary, Hotel Management
Bob Thanks so much for taking the time to provide this great feedback. We love our location too. There are so many great areas all within walking distance from our doors. Plus, with just a short taxi or metromover ride, you can reach all of the rest of Miami. I'm so glad you were able to benefit from our convenient location. We look forward to exploring the city with you again soon.