Ratings based on 1,287 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
97% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Mississippi

You'll never want to leave!

Posted Apr 12, 2015
Pros: The pool is absolutely the best part of the hotel.
Cons: There is not much room for improvement. I would add a vending machine area or a small canteen shop and a true sports bar with TVs for watching games.
Location: Easy walking to the American Airlines Arena, to several local restaurants, and shopping.
Everything about this hotel is pure heaven! From the beautiful pool on the 16th floor to the luxurious accommodations, this place is wonderful. Despite the many exciting things to do in the city of Miami, once you arrive at the Epic, you won't want to leave! The staff is friendly and attentive, the restaurant offers good food and the housekeeping team keeps the rooms spotless. Get a room on the river side of the hotel for the best view from your balcony.
Comment from Hotel Management
Apr 16, 2015 by Zachary, Hotel Management
Susan: "Pure heaven," you really know how to make us blush. We are just ecstatic over here after reading your review. It really is true, there is just such a wonderful vibe on property that you never want to leave. Thank you for all of these amazing compliments about our team. We can't wait to see you again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 6, 2015
Best customer service I've seen in a long time! I will always choose this Hotel
Comment from Hotel Management
Apr 8, 2015 by Zachary, Hotel Management
WOW! Thanks so much. We will always chose you too. There is no way you could have made us any happier than reading this incredible review. Hope to see you again soon.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Rio de Janeiro

Miami luxury outside the messy Miami Beach

Posted Mar 25, 2015
Pros: Large, new rooms Zuma, great Japanese restaurant Location
Location: Right where Miami River meets Biscayne Bay, nice calm pathways by the water. Walking distance to Brickell, Bayside Marketplace and AA Arena
Epic is a very new and comfortable hotel overlooking Biscayne Bay. My room was quite large, which I believe to be a standard for all rooms, and had a nice partial view of the Bay and directly over the pool. Staff was able to check me in several hours before official time, making my day much more enjoyable and relaxing. Zuma is an excellent Japanese restaturant inside the hotel overlooking Miami River.
Comment from Hotel Management
Apr 1, 2015 by Zachary, Hotel Management
Marcelo: We are thrilled to hear about this incredible luxury experience. It is always exciting when we can grant an early check in and let you enjoy your hotel room from the early morning. Hopefully you can find some time to come back and visit us again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel with a ubique vive.

Posted Mar 23, 2015
Everything was outstanding with only a small exception with the temperature of the room. The air conditioning was not operating well.
Comment from Hotel Management
Mar 29, 2015 by Zachary, Hotel Management
We love the vibe at our hotel too! It's nice to be in downtown and yet have access to the beaches that are so close by. I am glad that your stay was overall outstanding. I am disheartened to hear that your a/c was having some issues. Anytime that happens please reach out to the Front Desk, we will have one our engineers sent up to fix the issue.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Cayman

Top Quality Hotel in Miami

Posted Mar 22, 2015
This hotel is at the very high end of hotels in downtown Miami. Very modern, chic, large open lobby where you can have meetings, has an excellent Zuma restaurant. It was perfect for my business trip.
Comment from Hotel Management
Mar 29, 2015 by Zachary, Hotel Management
Gary: I am so glad that this was a perfect business trip. I have to say, I love our lobby too. It's always a great feeling walking into such a gorgeous open area. We hope that we will be welcoming you back again soon!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom cancun

Buena no Cómo lo imaginaba

Posted Mar 17, 2015
El hotel está bonito las habitaciones son normales yo me imaginaba algo mejor por 600 dólares la noche
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Toronto

Awesome stay

Posted Mar 15, 2015
Wonderful staff ...couldn't do enough for you. Would highly recommend this hotel and will definatly be back!
Comment from Hotel Management
Mar 20, 2015 by Zachary, Hotel Management
Heather: We can't wait to have you back! I am so glad that you enjoyed yourself so much.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 2, 2015
They had a party booked at the hotel around the pool area which was extremely loud and went on into the evening. I had to call several times as did other guests to have them do something about the noise. You shouldn't have to put up with this type of disturbance from a high end hotel that is expensive at that
Comment from Hotel Management
Mar 6, 2015 by Zachary, Hotel Management
Thanks for taking the time to reach out to us. I am so sorry that the party downstairs was so loud. This group definitely should not have interfered with your enjoyment of the hotel. I hope you will visit us again and give us the opportunity to show you the type of EPIC experience that our guests usually receive.
5 out of 5
Recommended
for Everyone
by A verified traveler

The bar is the place to be

Posted Feb 22, 2015
Great smart hotel with very good spa, gym and popular bar.
Comment from Hotel Management
Mar 6, 2015 by Zachary, Hotel Management
Louise: Thanks for all these great compliments! We love being a smart hotel and having incredible guests like you. Come back any time.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 16, 2015
Has everything needed to experience posh Miami: Zuma, Lilt lounge and area 31. Amazing exhale spa and beautiful pool with in vibe where appropriate.
Comment from Hotel Management
Mar 6, 2015 by Zachary, Hotel Management
We love it when you call us "posh." Thanks for such a strong recommendation. We love all of our on property amenities and are glad that you did too. We can't wait to have you back again soon.