Ratings based on 1,242 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
89% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

Posted Jan 26, 2015
The hospitality service was very poor. When asked on a few different occasions for help, the staff was not accommodating. For example, it is a pet-friendly hotel and the staff could not offer a bowl for the pet. Another example is when we needed an taxi for the airport, the bell boy could not get the cab drivers to stop arguing. The list keeps going and I'm quite upset with my experience. Sadly, I'm a HUGE fan of the Eden Roc Hotel in St. Barth's which is a totally different experience.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom New York

great experience

Posted Jan 25, 2015
the staff was great the pool was great the service was great a perfect experience
4 out of 5
Recommended
for Everyone
by A verified traveler

Good

Posted Jan 24, 2015
Pros: the view from the room, hospitality and the bathroom.
Cons: They did some paint in the room, but was. It done well. For a hotel of this category should be in better condition.
Location: You can go to the beach right away and go to any of their good restaurants.
It been at this hotel couple of times, but the room this time need some tlc. Otherwise, was fine.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Wisconsin

great staff

Posted Jan 20, 2015
Pros: Staff was wonderful, beach guys, concierge, restaurant, all incredible. It is a beautiful classic hotel with plenty of pools and outside lounging are
Cons: They could have used some interior lounging area that weren't part of the restaurant.
Location: Mainly just the beach, but that is what we came for. South beach area has good shopping, clubs and restaurants. We really enjoyed the Art Deco tour.
We really like the staff and the room was very nice. They could have used a bigger closet, only about 15" across. The bathroom was as nice as they come with excellent cleaning service.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom washington, DC

Upscale environment very close to the beach.

Posted Jan 18, 2015
Pros: The bellman & room service staff were excellent.
Location: I went to recover & rest after surgery. The environment was conducive for that goal.
I called & isited the front desk three days in a row for ants in the bathroom.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Toronto, ON

Beach Tower is nice

Posted Jan 12, 2015
Found a great deal on this hotel on Expedia and booked it. When we checked in the room was really weak. No balacony, small and stuffy. There are so many hotels in south Florida, don't spend this kind of money on a hotel to be stuck with a crap room and with no balcony in Florida. On the second day I paid a modest upgrade fee per day and it was well worth it. They moved us into the Beach Tower, which is a newer tower and which had a very spacious room and a massive balcony facing the beach. Then we were very happy with our stay.
4 out of 5
Recommended
for Everyone
by A verified traveler

Bra!

Posted Jan 11, 2015
Bra Hotel ! Vi är mycket nöjda, Med vänlig hälsning Claes Roos
2 out of 5
by A verified travelerfrom dallas

This hotel used to be much better!

Posted Jan 9, 2015
We have stayed at this at this hotel many times before. This was our worst experience here. The food was terrible!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom belo horizonte

hotel exelente de frente para o mar

Posted Jan 8, 2015
Pros: limpeza , tudo novo
Cons: atendimento mais pessoas
Location: local perfeito
gostei do hotel , fiquei 08 dias nele e é otimo na frente da praia com acesso direto a praia e as piscinas . a limpeza dos quartos também é perfeita . os materiais mobilias são novas e o carpet é novo também , sem cheiro .
1 out of 5
by A verified traveler

Miserable and horrified - BE AWARE OF!!

Posted Jan 6, 2015
This hotel is not a good place at all for staying and enjoying your vacation time ever. I would not recommend anyone to stay in this hotel. The reason I am saying that is the hotel management or security is very poor and there is no safety of your personal belongings to the hotel. They don't even care about anything you lost and reported to them. My expensive camera was stolen during the Valet parking under the supervision of the hotel management . I reported the matter to the security chief and the parking manager. They said they are looking into the matter and this kind of incident happened first time, their premises is protected and supervised with camera and all, nothing can be stolen form their property. But all are fake and cover with the curtain under the light.. The came back saying that the area where they parked the car had no Camera, they asked their employee who parked the car but no result. I lost my expensive NIKKON DSLR of worth 1000 euros. I reported the incident the case to police but nothing happened yet. I really wanted my camera value to be reimbursed by the EDEN ROC authority but they washed their hand saying they don't have any responsibility of the personal belongings. So be aware of staying and giving your car to this hotel.