Ratings based on 1,333 Verified Reviews
They paid and stayed. We double-checked.
4.3 Room cleanliness
4.1 Service & staff
4.4 Room comfort
4.2 Hotel condition
They paid and stayed.
for Everyoneby A verified travelerfrom atlanta
Pretty much overratedPosted Apr 27, 2015
Overall it is a pretty decent hotel but really overpriced for what it offers. I called the hotel before I booked to ensure the suite was an actual suite with a separate sitting area, which was confirmed by a hotel representative. I booked this hotel and my first disappointment was at check in when the lady at the desk tells me of the $21 a night service charge which I was already aware of and swipes my card. I asked how much she swiped and she said $300 since I was there for 2 nights and its a $150 hold per night. At no time did she tell me this before she swiped my card. My next minor frustration was finding out the valet was $42 a night and not the 35 listed when I booked through Expedia. I got to my room and could see the bed from the door and there was private area where the bed was that makes it a suite. We were 3 on the trip and I specifically called and requested for a suite so the 3rd person could sleep in the living room. I had to go pay for a separate room for the 3rd person. The patio is bare, as in absolutely bare. For a beautiful view you get I wonder why. Getting your car out of the valet parking at night was a joke. I called 4 times from the room, I had to call the service desk to be transferred. I finally get downstairs and had to wait for 15 minutes for my car with the excuse that my car was parked on the second floor so it was taking a minute to get it out
for Everyoneby A verified travelerfrom San Luis, Argentina
Excetente hotel con pésima atenciónPosted Apr 24, 2015
Pros: las instalaciones en general, area de piscinas, bar, playa, ubicación.....todo en cuanto a infraestructura
Cons: Capacitar al personal en buenos modales, buena educación, servicio al cliente.....etc
Location: la ubicacion es magnifica, la zona de playa tambien, el bar con vista al mar, se come muy bien, variado, bien atendido....recomendable.
Un hotel ubicado en el lugar perfecto, con todas las instalaciones impecables, todo funciona, todo esta limpio, todo es prolijo......ahora....vamos a la atención, el valet parking desesperados por que le dejes una propina, poco prolijo. En el desayunador muy mal educados, groseros, mal agestados, poco serviciales, y desprolijos....un horror para un hotel de esta categoria, el servicio de playa, bueno en cuanto a equipamiento, el personal, aunque no todos.....poco educados....por unos billetes en el bolsillo son capaces de tirar las cosas de un pasajero para darle una mejor ubicacion en primera linea de playa a quien mas propina le deje...una verguenza. varios inconvenientes vi a lo largo de los 9 dias que me hospede. Puedo rescatar la predisposición de Dolores, del front desck, que entendio claramente y trato dentro de sus posibilidades de solucionar la variada cantidad de inconvenientes que afronte en mi estadia...que prefiero no recordar ni comentar....GRACIAS DOLORES POR TU BUENA ATENCION, en un lugar como miami donde la oferta es sin limites, no se pueden dar el lujo que tener gente que maltrate al cliente.
by A verified travelerfrom new york
Hotel on constructionPosted Apr 24, 2015
Pros: Beautiful hotel when the construction stop on november 2015😱
Cons: Information about renovation for people on vacation
Location: The hotel is near the beach but south beach (restaurant and distraction) is too far.
On vacation isn't possible to hear pneumatic drill all the day😱
for Everyoneby A verified traveler
hotel parkingPosted Apr 21, 2015
Cons: All was great until the last nigth when another coupe moved in next store and argued all night very loudly.
the hotel was great but e parking was not good. The staff getting the cars were fine but the people on teh ohnes and at the booth in front of the hotel were not pleasant. UIt appears that they cannot handle much traffic and it affects their professionalism. I would not recommend the parking there but hte public parking next store.
for Everyoneby A verified travelerfrom pgh, pa
Great view, pet friendlyPosted Apr 21, 2015
Room was spotless, great oceanfront view and fast room service. They accepted our dog and everyone on staff was very friendly to us and our pet. Quick valet. Expensive stay, but worth the money.
for Everyoneby A verified travelerfrom fairfield Ct
The best on the beachPosted Apr 21, 2015
Cabana club has most awesome setting for a drink or lunch. Our room was awesome. My wife could not get over the size of the bathroom. The shower was the best
for Everyoneby A verified travelerfrom Chicago
Great hotel off the beach.Posted Apr 16, 2015
Enjoyed my stay immensely. Staff was courteous and accommodating. Room had a breathtaking view of the ocean. On the critical end, The furniture on the balcony was mismatched and uncomfortable and I would like the option of breakfast outside. Hotel Restaurant was average, nothing special and not a place I would even consider having dinner.
for Familiesby A verified travelerfrom Michigan
Eden Roc Spring BreakPosted Apr 16, 2015
Pros: My 10 year old son loved the smell! :) Great pools, nice ocean view rooms, loved the easy beach access and boardwalk access.
Cons: Need furniture on balcony's...yoga class at fitness center - instructor hardly even knew basics - awkward 50 minutes - need more free classes
Location: great location, on ocean and close to south beach for food and shopping and other family friendly attractions - alligator farms, jungle island
Beautiful hotel and mostly great experience. We were there for late spring break with our 10 year old and MIL. We had a wonderful time and visited Jungle Island and Alligator Farms close to both. Spent half the time at pool and beach the other half at the nearby attractions. Also quick drive to South Beach for dinners and clubs. There was construction on a new restaurant between the hotel and pool but overall wasn't a big problem... a couple days there was some pretty loud racket during the day. The other thing is that we had a balcony on the ocean side but not one piece of furniture out there. Would have been nice to have somewhere to sit in the morning or evening and enjoy the nice view! Strange...
for Familiesby A verified travelerfrom Washington, DC
Relaxing weekend in pleasant surroundings.Posted Apr 15, 2015
Pros: Excellent room service food quality.
Cons: Unfortunately, there was some construction going on and some early morning machinery noise to awake us.
Location: Excellent beach and beach staff.
Overall a very relaxing experience. A bit of nickel and dime on extra charges. Could use an extra chair in the room. Hotel staff very upbeat and helpful.
by A verified traveler
Posted Apr 14, 2015
Terrible service from front desk, and extremely rude housekeeping staff. Would not recommend. Awful stay.