Dear Marcela, Thank you for writing a review of your visit. We always strive to exceed our guests' needs and expectations; therefore, we do want to apologize for any disturbance you experienced due to our location near the airport. As part of our attraction is the convenience to the airport, however, we do understand your frustration and appreciate your patience. It was a pleasure hosting your visit, and we hope you will choose us again.Sincerely,Hotel Management

Dear Luke, Thank you for your review of our hotel. We promise to provide every guest with fresh, clean accommodations. Therefore, we are disappointed this did not occur during your stay and sincerely apologize for the inconvenience caused. Your feedback is important to us, and we will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. Thank you once more for choosing us; we appreciate your business.Sincerely,Hotel Management

Dear nakiesha, Thank you so much for your kind words about Extended Stay America! We're thrilled to hear that you found our hotel exceptionally clean during your stay. Our dedicated team works hard to ensure a pristine environment for all our guests. Your positive feedback means a lot to us, and we look forward to welcoming you back for another spotless experience.Sincerely,Hotel Management

Dear Hazel, Thank you for taking the time to share such excellent feedback for Extended Stay America! We are delighted to read that you had such a wonderful experience, from our comfortable accommodations to your interactions with our excellent team, who work around the clock to ensure a memorable stay for every guest! Thank you for your kind words and for recommending our establishment and we sincerely appreciate your dedication to staying with us again. We look forward to it!Sincerely, Hotel Management

Dear James, We are deeply sorry to hear about the issue you experienced with the shower during your stay. Please accept our apologies for any inconvenience this may have caused. We are dedicated to maintaining a high standard of quality and service and will look into this matter further. Thank you for bringing this to our attention. We hope you will return soon so that we can provide you with the exceptional stay we are known for.Sincerely,Hotel Management

Dear Samantha, Thank you for providing feedback about your recent stay at our hotel. It's delightful to read that you appreciated our modern and clean accommodations and the impeccable service our team members provided. However, we apologize for any inconvenience caused by the situation with our shuttle service. Additionally, we regret if our Wi-Fi speed fell short of your expectations. We will address these concerns with the respective teams to enhance our guest experience moving forward. We value your patronage and hope to welcome you back to Extended Stay America for an even more enjoyable stay in the future.Sincerely,Hotel Management

Dear Shubham, Thank you for providing such kind feedback regarding your recent stay at our hotel. It's great to see that you enjoyed the ambiance and the comfort of our rooms and beds. Our team strives to create a welcoming and relaxing environment for every guest, so we are thrilled this was your experience. We appreciate you choosing Extended Stay America, and we look forward to welcoming you back for another outstanding stay in the future!Sincerely,Hotel Management

Dear Ruben, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management

Dear Carmen, Thank you for your positive response! We are delighted that, from start to finish, your stay was nothing short of exceptional. Your kind words are shared with the entire staff. It is a pleasure having you and your daughter at our hotel, and we look forward to welcoming you back soon.Sincerely,Hotel Management

Dear Jessica, Thank you for taking the time to share your review. We sincerely apologize for not meeting your expectations with our complimentary grab-and-go breakfast and the service issues. Your experience does not meet our standards, and we appreciate your feedback. We will share your comments with the appropriate teams to enhance guest satisfaction. Your input is valuable, and we hope you reconsider, allowing us to provide a more positive stay in the future. Thank you for bringing this to our attention.Sincerely,Hotel Management

Dear Domien, We appreciate the outstanding review. We are delighted you loved your clean, comfortable suite. Our top priority is your comfort, so it is nice to know we exceeded your expectations. Your compliments for our hospitality is shared with our entire team. Thank you for choosing Extended Stay America. We look forward to hosting you again the next time you are in the area. Sincerely,Hotel Management

Dear Stephanie, Thank you for choosing our hotel and sharing your experience. Please accept our apology for our hotel's amenities not meeting your expectations. We are a limited-service property, so we do not offer all of the amenities of a full-service hotel. Thank you again for your feedback, and we hope to welcome you back soon.Sincerely,Hotel Management

Dear Ivan, Thank you for selecting Extended Stay America and taking the time to write a review. We are glad your overall experience was pleasant and grateful for your input regarding our breakfast selection. We follow our brand standards in selecting items offered at our breakfast, but we always welcome feedback on improving our guest experience. Your concern will be shared with the appropriate individuals so that they know our guests' desires regarding breakfast choices. We hope to see you again the next time you visit Miami.Sincerely,Hotel Management

Dear Sol, We sincerely apologize for the disappointing experience you had during your stay. It is unacceptable that the bathtub wasn't well cleaned and that you experienced issues with the cold water. The inconvenience of not having a timely resolution to the water heater problem is regrettable, and we understand the frustration it caused. This is not reflective of our standards, and we have shared these concerns with our team to ensure a more positive experience for our guests. Your feedback is invaluable, and we appreciate your patience. We hope to have the opportunity to regain your trust in the future and provide you with the positive experience you deserve. Sincerely,Hotel Management

Dear Mirtha, Thank you for staying with us and sharing your review. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. Please be assured we will address these issues with the concerned individuals to ensure all rooms are thoroughly inspected before allocating to future guests. Moreover, we are sorry for your disappointment with our grab-and-go breakfast, and we will take your feedback into consideration as we strive to improve our offerings. We hope you'll consider giving us another chance in the future, and we will do our best to provide you with a more enjoyable and comfortable stay.Sincerely,Hotel Management

Dear Deborah, Thank you for choosing Extended Stay America. We are pleased to know how much you liked our convenient location and the amenities. We want your stay with us to feel like home and be as comfortable as possible. We appreciate your kind review and hope to welcome you back soon.Sincerely,Hotel Management

Dear Mohamed, Thank you for taking the time to review your stay. We are sorry for the issues you had with our front desk. We take these reviews seriously, and our team is evaluating your feedback to ensure these concerns are not repeated. Again, we apologize and hope you will allow us another occasion to provide you with the hospitality you deserve every time you stay with us.Sincerely,Hotel Management

Dear Jennifer, We appreciate you being our guest and sharing your feedback. It is regrettable to learn that your visit fell short of expectations, especially regarding the complimentary grab-and-go breakfast. Please know that we value the satisfaction of our guests, and your input is crucial in our continued efforts for future enhancements. We hope you will consider giving us another chance to welcome you back so we can provide you with the pleasant experience you deserve.Sincerely,Hotel Management

Dear Mahmoud, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management

Dear Patricia, Thank you for taking the time to write a review of our hotel. Your comments on the mentioned issues have left us disheartened. We will look into this further and significantly appreciate you bringing this to our attention. Also, we apologize for the problems you mentioned. Our concerned team is included in the discussion to ensure this failure doesn't happen again. Your feedback will help us continuously improve our service and guest experience. Everything we do aims to provide you with an excellent hotel experience. Once again, we are sorry for letting you down. Considering our location, please return, as we want to regain your trust and hope you give us that chance.Sincerely,Hotel Management

Dear Anthony, We sincerely apologize for the challenges you encountered during your extended stay. Your feedback regarding the front desk service, noise disturbances, and issues with the cooktop and beds is disheartening. We take your concerns seriously and will address them internally to improve our services. We understand the importance of a comfortable and peaceful stay and regret falling short of your expectations. We appreciate your understanding and hope for the opportunity to regain your trust in the future.Sincerely,Hotel Management

Dear Carlos, Thank you for your review of our hotel. We hope you will accept our deepest apologies for the level of service you received from our staff. We take our guests' comments seriously, as they will help us enhance the experience for future guests. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future.Sincerely,Hotel Management

Dear Abner, Thank you for choosing Extended Stay America. We are glad that your stay was enjoyable and that we were able to exceed all of your expectations for a great price. We appreciate you taking the time to leave your kind remarks, most notably regarding our ideal location. It was our pleasure to host your visit, and we hope to have the opportunity to welcome you back soon.Sincerely,Hotel Management

Dear Tabitha, We sincerely apologize for the subpar experience you had during your visit. Your feedback about the cleanliness is deeply concerning, and we want to assure you that this is not reflective of our standards. Our aim is to provide a clean and welcoming environment, and your comments are invaluable to us. We appreciate your honesty and hope you will reconsider choosing us again in the future, allowing us the opportunity to make amends and provide you with a much-improved stay.Sincerely,Hotel Management

Dear Jaritza, Thank you for sharing your experience. We appreciate your feedback and apologize for any inconvenience. Our team aims to provide a comfortable stay, and we'll review your comments to enhance our services. If you have specific suggestions, we'd love to hear them. We hope you consider staying with us again for an improved experience. Safe travels!Sincerely,Hotel Management

Dear Alejandro, We are grateful for having you as our guest and appreciate your positive feedback about our convenient location. However, our goal is to exceed our guests' expectations. Therefore, we want to extend our sincere apologies for not doing so in the areas you outlined. Your comments will be shared with our team and used as an opportunity to improve our guest experience. We value your business and hope to welcome you back soon.Sincerely,Hotel Management

Dear Tiffany, Thank you for the kind review. We are pleased everything went great for you during your visit and that our excellent location made it even better. Thank you for choosing Extended Stay America, and we look forward to your next stay.Sincerely,Hotel Management

Dear Kristie, We are sorry for your issues with our front desk. We take these reviews seriously, and your feedback is being evaluated with our team to ensure these concerns are not repeated. Again, we apologize and hope you will allow us another occasion to provide you with the hospitality you deserve every time you stay with us.Sincerely,Hotel Management