Dear Jessy, Thank you for choosing us and sharing your experience. It is disheartening to hear about the cleanliness issues you encounter. Please know that your comfort and satisfaction are our top priorities, and we apologize for the inconvenience caused. We understand the frustration this situation may have caused and assure you that we take your feedback seriously. We will address our housekeeping and work diligently to ensure such issues do not recur in the future. We appreciate your honesty and hope you will consider giving us another chance to provide you with a more seamless and enjoyable stay.Sincerely,Hotel Management

Dear Sima, Thank you for taking the time to share your experience. We appreciate your feedback and apologize for any inconvenience caused by the absence of an elevator. Your comfort is important to us, and we'll consider your input for future improvements. If your travels bring you back our way, we will do our best to make your stay more comfortable. Thank you for choosing us, and we hope to welcome you again in the future.Sincerely,Hotel Management

Dear Deise, Thank you for taking the time to write a review of our hotel. Your comments on the mentioned issues have left us disheartened. We will look into this further and significantly appreciate you bringing this to our attention. Also, we apologize for the problems you mentioned. Our concerned team is included in the discussion to ensure this failure doesn't happen again. Your feedback will help us continuously improve our service and guest experience. Everything we do aims to provide you with an excellent hotel experience. Once again, we are sorry for letting you down. Considering our location, please return, as we want to regain your trust and hope you give us that chance.Sincerely,Hotel Management

Dear Tammy, Thank you for acknowledging our excellent staff. We sincerely apologize for the disturbance caused by noise during your stay. Your comfort is important to us, and we regret the inconvenience you experienced. We'll address the noise concerns with our team and work towards improving the overall experience. Additionally, we appreciate your feedback regarding kitchen accessories and will consider this for future enhancements. We value your input and hope to provide a more restful stay during your next visit.Sincerely,Hotel Management

Dear Katia, We sincerely apologize for the challenges you faced during your stay. Your feedback regarding the hotel's appearance, smoking, room odor, and housekeeping is deeply concerning. We are actively addressing these issues to improve our services. Additionally, we are working to enhance our key card system for a more convenient experience. Thank you for highlighting the positive aspects of our location. We hope to regain your trust in the future with an improved stay.Sincerely,Hotel Management

Dear Keisha, We regret the issues you encountered during your stay. It's disheartening to read about the inconvenience due to the shower and the unsettling incident you faced. Please accept our sincere apologies for the discomfort caused. We take your concerns seriously and will review our security and maintenance measures to enhance our guests' comfort moving forward. Your comments are valuable as they help us identify aspects where we can improve. We hope these isolated instances will not prevent you from revisiting us, as we are wholly committed to redeeming your confidence in our hotel.Sincerely,Hotel Management

Dear Jonathan, We're sorry to hear that your experience fell short of expectations. Your satisfaction is important to us, and we would appreciate any specific feedback you can provide to help us improve. Please feel free to share more details about your stay, and we'll do our best to address any concerns. We value your input and hope to have the opportunity to make amends in the future.Sincerely,Hotel Management

Dear Asli, Thank you for taking the time to share your feedback. Please accept our sincere apologies for the inconvenience caused by the noise. We understand the importance of providing a peaceful environment for our guests and sincerely apologize for falling short in this regard. We are disappointed that we were unaware of these concerns, as we would have been happy to try to resolve the issue or move you to another room. In the future, please know our front desk staff is always available to help make you as comfortable as possible. Your feedback is appreciated, and we hope to provide you with a more tranquil and enjoyable stay in the future.Sincerely,Hotel Management

Dear Yuleini, Thank you for taking the time to provide us with your valuable feedback. We apologize for not being able to meet your expectations during your stay. We are truly sorry for your concerns regarding specific individuals outside our hotel. Please be assured that we have security on our property to ensure our guests' safety. Additionally, our front desk is always available to assist you and make your stay as comfortable as possible. We appreciate you choosing us as your accommodation and hope that we will have the opportunity to welcome you back again in the future.Sincerely,Hotel Management

Dear Mitchel, It is disheartening to learn about the issue you encountered, and we deeply regret the inconvenience caused by the presence of unwanted pests. Although we regularly treat our property, we have contacted our pest control provider to address the issue immediately and to uphold our hotel's high standards. Regarding the breakfast, your feedback will be shared with the appropriate leaders so they know our guests' wishes regarding breakfast choices, which assists them in determining future options. We hope to have the opportunity to better your stay, should your travel plans bring you back to the city.Sincerely,Hotel Management

Dear Ernesto, We sincerely apologize for the various issues you encountered during your stay. Your experience does not align with our standards, and we deeply regret the inconvenience caused by the lack of essential amenities, cleanliness concerns, and disturbances. We are actively addressing these issues with our housekeeping and security teams to prevent such matters from impacting future guests. Your feedback is invaluable in our ongoing efforts to enhance our services, and we genuinely hope you consider giving us another opportunity to provide a significantly improved stay in the future.Sincerely,Hotel Management

Dear Tanishq, Thank you for reviewing our hotel. Please accept our sincere apologies for not meeting your expectations regarding the room you requested. We do try to honor these requests; however, there are times when we do not have the room unoccupied and available. We do understand your frustration, and we genuinely regret disappointing you. We have also noted your feedback regarding the breakfast. Your feedback is extremely important to us, and we want to assure you that we are taking the necessary steps to address the issues you experienced. We hope to have an opportunity to better your experience with us whenever your travels bring you back to the area.Sincerely,Hotel Management

Dear David, Thank you for your feedback. We appreciate your comment about the bathroom, and we'll use this information to ensure we maintain a high standard of cleanliness and comfort for our guests. We value our guests' feedback as we continually strive to grow and improve our guest services, and we apologize if any inconveniences were not addressed. It was a pleasure having you as our guest, and we hope to be your hotel of choice if another visit to our area is in your plans.Sincerely,Hotel Management

Dear Adianna, Thank you for your review. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that such was your experience. Moreover, we appreciate your sentiments about pricing and assure you that we take careful consideration to be competitively priced for our area and season. We truly value your feedback and hope to have another opportunity to welcome you back to our hotel. Sincerely, Hotel Management

Dear Riddhi, Thank you for sharing your thoughts on your recent stay. We apologize for the inconvenience you experienced during your stay. Your feedback regarding the limited breakfast options and the state of the bathrooms is disheartening. We take this seriously and will address these issues with our team to ensure improvements. Please be assured that your concerns will be thoroughly reviewed, and corrective measures will be implemented. We appreciate your understanding and hope to have the opportunity to provide you with a more satisfying experience in the future. Sincerely,Hotel Management

Dear Tara, Thank you for the feedback. We sincerely apologize for any inconvenience caused by the presence of outside insects despite our best efforts to maintain a clean environment. We understand this is unacceptable and falls short of the standards we aim to provide our customers. Rest assured that we have taken immediate action to address the issue and are implementing measures to prevent a recurrence. We hope to have the opportunity to better your stay, should your travel plans bring you back to the city.Sincerely,Hotel Management

Dear Ivette, Thank you for sharing your experience with us. We pride ourselves on delivering a memorable hotel experience; therefore, we regret not meeting these expectations during your recent stay. Please accept our apologies for the noise concerns you experienced. We are grateful for your patience, and we want you to know our front desk is always available to help make your stay as comfortable as possible. Your feedback is valuable to us as we continue to make improvements for the comfort of our guests. We hope to make it up to you on your next visit.Sincerely,Hotel Management

Dear Harriet, Thank you for choosing to stay at Extended Stay America. We are happy you had a great experience at our hotel. We love what we do, but it is always nice to be recognized for a job well done! We will share your compliments with our staff. We appreciate your business and hope you will choose us whenever you are in the area. We look forward to seeing you again soon!Sincerely,Hotel Management

Dear Juvenal, We believe every guest who walks through our doors deserves a comfortable and well-maintained property that feels like a home away from home while traveling. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. Please know that we are actively working to improve our services and prevent similar situations from occurring in the future. Thank you once again, and we hope to have the opportunity to welcome you back with us soon.Sincerely,Hotel Management

Dear Terence, Thank you for choosing us and writing a review about your recent stay. We appreciate your feedback regarding your recent stay. We're sorry to hear about your issues with hot water and Wi-Fi. While we aim to provide a comfortable experience for our guests, occasional technical difficulties may arise. Your comments will help us address these concerns and work towards a more seamless stay in the future, and we hope to welcome you back under improved circumstances.Sincerely,Hotel Management

Dear Manocher, Thank you for reviewing our hotel. We appreciate your feedback and are concerned about your experience. Please accept our apologies for any discomfort you encountered. The safety and well-being of our guests are paramount, and we'll address this matter with the appropriate measures. Thank you for bringing this to our attention.Sincerely,Hotel Management

Dear John, Thank you for sharing your experience with us. We're pleased you had an easy check-in experience at our hotel. Thank you for choosing to stay with us, and we hope your entire visit was enjoyable. We look forward to welcoming you back to Extended Stay America in the future.Sincerely,Hotel Management

Dear Eduardo, We sincerely apologize for your negative experience at our hotel. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. Allow us to check with our team to find out what went wrong so that such concerns are better handled as we move ahead. We wish we had addressed your concerns while you were still here. Please feel free to connect with the team for further assistance and give us another chance so we can leave you a much better impression on your next visit. Sincerely, Hotel Management

Dear Joanna, We appreciate you being our guest and sharing your valuable feedback. We're glad you enjoyed our clean accommodations and efficient AC. While we don't have in-room safes, we understand that some guests prefer them and will consider this suggestion. We apologize for the issue with the TV remote and regret our complimentary grab-and-go breakfast did not meet your satisfaction. We're always looking to enhance our guest experience, and your comments are invaluable in helping us make improvements. Thank you for choosing to stay with Extended Stay America, and we hope to welcome you again for an even better experience.Sincerely,Hotel Management.