Ratings based on 213 Verified Reviews
They paid and stayed. We double-checked.
3.7 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.7 Hotel condition
They paid and stayed.
for Business Travelersby A verified traveler from Bradenton
nice locationPosted Jun 22, 2015
Pros: wall colors
Cons: parking should be free of charge
Location: good location
overall was very good i have no complains other than my daughter wanted to swim and it didn't have swwiming pool.
for Everyoneby A verified traveler from sao paulo
Hotel confortável e bem localizadoPosted Jun 17, 2015
Pros: Quarto bem confortável
Cons: O café da manha
Location: Bem localizado com bares e restaurantes bem próximos podendo ir andando.
Hotel bel localizado e muito confortável, unica coisa é o café da manhã horrível, oferecendo um café com barrinhas de cereais...
for Everyoneby A verified traveler from Chicago, Illinois
Very Nice HotelPosted Jun 14, 2015
Room comfort was very nice and the staff was courteous and helpful. If in that area again, will definitely stay there!
Comment from Hotel Management
Jun 23, 2015 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. I'm so pleased to hear that our hotel was able to meet all of you needs. Thank you again for your review. We look forward to seeing you again, should your travels bring you back to our area.
for Business Travelersby Timothy from Chicago
Poor experiencePosted Apr 25, 2015 on Hotels
Upon check in at1 am, I was told their system was in audit and I would have to wait another 20 minutes before she could check me in. Unacceptable! No shampoo in the room, iron was faulty and leaked water all over my close. No dishes or utensils or appliances in the kitchen; all cabinets were bare.
Comment from Hotel Management
Jul 25, 2015 by Manager, Hotel Management
I received a copy of your review, and wanted to take a moment to personally respond. I am sorry to hear that you did not receive adequate service regarding your check-in. In response to your feedback, I am meeting with the team to coach and train them on after audit procedures to ensure this does not happen again. Additionally, while we no longer keep dishes in guest rooms, they are available upon request at the front desk. Moving forward, I will make sure we clearly explain our amenities at check-in. Thank you again for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
for Business Travelersby JESUS from Mérida-Venezuela
DecepcionantePosted Apr 3, 2015 on Hotels
Realmente pensé por el precio q era algo mejor de lo vi, pero un hotel simple, con muy mal servicio y pésimo desayuno y pesimo servicio
for Familiesby A verified traveler
Not a good bang for your buckPosted Apr 1, 2015 on Hotels
Old, smells like cigarettes, just ok. Not worth the price. All or any kitchen items including glasses had to be retrieved from front desk. " full kitchen" but completely empty. No house keeping unless you stay for a week.
for Getaway With Friendsby A verified traveler
No frillsPosted Mar 31, 2015 on Hotels
It was a good location as we went to the Miami Open on Key Biscayne. But the price was high (as were all the surrounding hotels that weren't already sold out.) Room was very clean and comfortable, with a full kitchen if needed. But they provided no utensils, plates, cups, etc. of any kind. You could get some for an extra charge. We stayed 2 nights so there was no maid service which was very disappointing. The breakfast they provided consisted of coffee, 2 kinds of packages muffins, granola bars and oatmeal. That was it.
by A verified traveler
CleanlinessPosted Mar 18, 2015
Cons: Cleanliness and appearance
When first arrived bugs were crawling across the floor. The entire stay (3 nights) not one hotel staff came to clean room. Very limited staff available to ask questions.
for Couplesby CECILIA LEONI
Posted Feb 25, 2015 on Hotels
by A verified traveler from New York, NY
No housekeepingPosted Feb 24, 2015
if you want to get your room serviced by housekeeping you need to pay $10/- per request. This is ridiculous.