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Reviews of Fairfield Inn & Suites by Marriott Miami Airport South

2.5 out of 5
Fairfield Inn & Suites by Marriott Miami Airport South
4101 NW 11th Street, Miami, FL

Reviews

8.4

Very Good

Rating 10 - Excellent. 507 out of 1001 reviews" "
Rating 8 - Good. 264 out of 1001 reviews" "
Rating 6 - Okay. 121 out of 1001 reviews" "
Rating 4 - Poor. 54 out of 1001 reviews" "
Rating 2 - Terrible. 55 out of 1001 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Christine

Liked: Cleanliness, staff & service
The place was very clean, but gor the price point, I expected the condition of the facility to be better. It is obviously older and could do with some updating. I also could not stand the smell. It was sour., like a wet clothes smell. Maybe the products used or how they are used should be reviewed.
Stayed 1 night in Apr 2024
Response from Mitch-GM on Apr 22, 2024
Hello Christine- thank you for your candid feedback. We are addressing your concerns with the leadership team.

6/10 Okay

Michelle

Stayed 1 night in Apr 2024
Response from Mitch-GM on Apr 22, 2024
Hi Michelle- Thanks for your candid score/ We are sorry to hear it wasn't a perfect stay. We hope you can give us another chance to make it right!

10/10 Excellent

Leonel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent all around.
Stayed 2 nights in Apr 2024
Response from Mitch-GM on Apr 22, 2024
Hi Leonel- Thanks for the High Five!!

10/10 Excellent

Gary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are a cheerful bunch. The complimentary breakfast is well supplied. There's a free shuttle to the airport. What more can I say!!
Stayed 2 nights in Apr 2024
Response from Mitch-GM on Apr 17, 2024
Hi Gary- Thanks for the High Five!!!

8/10 Good

Michelle

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Airport shuttle and breakfast included which is convenient. Staff is friendly and helpful.
Stayed 1 night in Apr 2024
Response from Mitch-GM on Apr 15, 2024
Hello Michelle- Thanks positive feedback!

10/10 Excellent

Theresa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice. Great service.
Stayed 1 night in Apr 2024
Response from Mitch-GM on Apr 15, 2024
Hi Theresa- Thanks for the high five!!!

10/10 Excellent

Stephanie, Mogadore

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is close to little Havana & the airport. The shuttle to the airport is nice. The staff was very helpful on our arrival after our cruise.
Stayed 1 night in Apr 2024
Response from Mitch-GM on Apr 15, 2024
Hi Stephanie- Thanks for high five!

10/10 Excellent

James Edward Hammonds

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was outstanding and my room was clean and comfortable. I love the location. Only one drawback and that is the free breakfast, too many prepackaged items when fresh is the best.
Stayed 4 nights in Apr 2024
Response from Mitch-GM on Apr 13, 2024
Hello James- Thanks for the High Five and positive feedback!!!

6/10 Okay

Masie

Traveled with family
Liked: Cleanliness, property conditions & facilities
Complementary shuttle to airport! Not complementary to cruise port 15.00 per person $60.00 4 people
Stayed 3 nights in Mar 2024
Response from Mitch-GM on Apr 8, 2024
Hi Masie- Thank you for your candid feedback!

10/10 Excellent

Brian, Wauconda

Stayed 1 night in Apr 2024

6/10 Okay

kay, Orange Park

Traveled with family and small children
Disliked: Property conditions & facilities
This hotel is rundown. It's not up to the standard that I have become accustomed to with usual Bonvoy properties. Would not recommend or stay again unless updated.
Stayed 1 night in Mar 2024
Response from Mitch-GM on Apr 4, 2024
Hi Kay-Thanks for your candid feedback. We are looking into your concerns.

8/10 Good

James

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I would have given this 5 stars but the free breakfast was below what I was use to from less well known hotels. Also the ice machines were only on 3 of the 6 floors. Staff was great and my room was comfortable. I will stay again but eat breakfast elsewhere.
Stayed 3 nights in Mar 2024
Response from Mitch-GM on Mar 30, 2024
Hi James- Thanks for your candid feedback!!

4/10 Poor

Suzette

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Staff was rude. Pool was being worked on and I had specifically asked when booking about a pool. Shuttle to the port cost $15 a person. Don’t know that until we got to the port. Would have been nice to know ahead of time so I could have decided of it was worth the money.
Stayed 1 night in Mar 2024
Response from Mitch-GM on Mar 26, 2024
Hi Suzette- Thank you for your feedback, sorry that your stay with us didn't meet your expectations. I have shared your concerns with the leadership team.

10/10 Excellent

LAWRENCE, ALLENTOWN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Mitch-GM on Mar 26, 2024
Hi Lawrence- Thanks for your positive score! We do appreciate it.

10/10 Excellent

Diana

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was very nice and helpful. The shuttle service to and from the airport as well as the cruise ship terminal helps us to get everywhere safely as well as saves us money. It was very appreciated! The complimentary breakfast is always a great way to start the day.
Stayed 1 night in Mar 2024
Response from Mitch-GM on Mar 25, 2024
Hi Diana- Thanks for high five!!!

10/10 Excellent

Nicole

Stayed 1 night in Mar 2024
Response from Mitch-GM on Apr 13, 2024
Hi Nicole- Thanks the high five!

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
The people made it enjoyable. Especially front desk
Stayed 1 night in Mar 2024
Response from Mitch-GM on Mar 25, 2024
Hi Leslie - Thanks for the positive score!!

10/10 Excellent

Jany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Mitch-GM on Mar 25, 2024
Hello Jany-Thank you for the perfect score!!!

8/10 Good

steve, st joseph

Stayed 1 night in Mar 2024
Response from Mitch-GM on Apr 5, 2024
Hi Steve- Thanks for High Five!!!!

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff are all amazing, very helpful and friendly!! The rooms and common spaces very clean. Comfortable beds. The shuttle from the airport was quick and the driver was awesome. The only downside was the pool was closed. Perfect place for a night before a cruise.
Stayed 1 night in Mar 2024
Response from Mitch- GM on Mar 25, 2024
Hi Heidi- Thanks for high five!!!

8/10 Good

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Mitch-GM on Mar 13, 2024
Hi Wayne- Thanks for positive feedback!

10/10 Excellent

Vincent

Stayed 1 night in Mar 2024
Response from Mitch-GM on Apr 1, 2024
Hi Vincent- Thanks for high five!!

8/10 Good

Oscar

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s great hotel near the Miami Int’l Airport. Quiet area. Clean rooms. Good breakfast.
Stayed 1 night in Mar 2024
Response from Mitch-GM on Mar 13, 2024
Hi Oscar- Thanks for the positive score!!

8/10 Good

Colin

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
On the whole. acceptable but Hotel somewhat tired and beginning to show age. No in room safe. Staff 1st Class cannot do enough to ensure everything to your satisfaction.
Stayed 1 night in Mar 2024
Response from Mitch-GM on Mar 13, 2024
Hello Colins- thank you for positive feedback!!!

2/10 Terrible

matias, Panama city

Traveled with family
Disliked: Staff & service, amenities
hotel was over sold , won t ever go to marriot again
Stayed 1 night in Feb 2024
Response from Mitch-GM on Mar 13, 2024
Hello Matias- We are sorry to here about the sold out night.

8/10 Good

Dawn

Traveled with partner
People at the front desk were awesome. Unfortunately we arrived later in the evening and airport shuttle was not available
Stayed 1 night in Feb 2024
Response from Mitch-GM on Mar 13, 2024
Hi Dawn- Thank you for the positive feedback!!!

10/10 Excellent

Patti

Stayed 1 night in Feb 2024
Response from Mitch-GM on Mar 25, 2024
Hello Patti-Thanks for the high five!

4/10 Poor

doreen

Traveled with family
Disliked: Property conditions & facilities
Shuttle service was very poor. We called and waited 1 hour and when the shuttle ship up it’s was full and the driver didn’t care that we have waiting that long. We have to Uber to the hotel.
Stayed 1 night in Feb 2024
Response from Mitch-GM on Feb 26, 2024
Hello Doreen- I am sorry that things did not go well with our shuttle service. I have shared your concerns with the leadership team to ensure we do a better job.

10/10 Excellent

Eddy

Traveled with group
Hot tub out of service. Room had a carpet fresh odor which I did not like. Hotel is nice, but not a great part of town. Staff was friendly. Room and beds comfortable
Stayed 1 night in Feb 2024
Response from Mitch-GM on Feb 26, 2024
Hi Eddy- Thanks for positive feedback!

6/10 Okay

susan

Liked: Staff & service
old and limited amenities. Not much to offer the guest. No hot tub.
Stayed 1 night in Feb 2024
Response from Mitch-GM on Feb 23, 2024
Hi Susan- Thanks for your candid feedback. We apologize that we did not meet your expectations.

2/10 Terrible

Donald

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Don’t bother taking the free shuttle from the airport they’re very rude and no point waiting over an hour horrible just take an Uber
Stayed 1 night in Feb 2024
Response from Mitch-GM on Feb 19, 2024
Hi Donald- So sorry for any inconvenience due to delays with the complimentary shuttle service.

8/10 Good

Judy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
very clean, and staff was awesome
Stayed 1 night in Feb 2024
Response from Mitch-GM on Feb 16, 2024
Hi Judy- Thanks for positive feedback!!!

6/10 Okay

John

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Mitch-GM on Feb 13, 2024
Hi John- Thanks for the candid feedback!

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Mitch-GM on Feb 13, 2024
Hi Francisco- Thanks for the high five!!! We appreciate it.

6/10 Okay

Alvin

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Mitch-GM on Feb 13, 2024
Hi Alvin- Thanks for positive feedback!

10/10 Excellent

BETTE

Stayed 1 night in Feb 2024
Response from Mitch-GM on Mar 25, 2024
Hi Bette- Thank you for the high five!!

6/10 Okay

Tammy

Disliked: Amenities
The whirlpool hottub has been out of service since 05/2023 majority of elevators were not functioning and there was a doorstop in the middle of the floor by the door (did not belong there) which I cut my foot open ok and the front desk had to bring me bandages. Breakfast was not good either
Stayed 3 nights in Jan 2024
Response from Mitch-GM on Feb 1, 2024
Hello Tammy-Thank you for your candid feedback. I am sorry to here about your stay. We are addressing your concerns with the leadership team.

8/10 Good

Kimberly, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities
This property was convenient for us.
Stayed 1 night in Dec 2023
Response from Mitch-GM on Feb 1, 2024
Hi Kimberly- Thanks for positive feedback!!!

8/10 Good

Arun

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No choice for vegan or vegiterian breakfast
Stayed 2 nights in Jan 2024
Response from Mitch-GM on Jan 29, 2024
Hello Arun- Thanks for your feedback! We appreciate it!

8/10 Good

sabrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast
Stayed 1 night in Jan 2024
Response from Mitch-GM on Jan 29, 2024
Hello Sabrina- Thanks for positive feedback!

8/10 Good

Eliam

Stayed 1 night in Dec 2023
Response from Mitch-GM on Jan 26, 2024
Hello Eliam- Thank you for the positive feedback!

10/10 Excellent

Michael, Bradford

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Mitch-GM on Jan 24, 2024
Hello Michael- Thanks for high five!!

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 1 night in Jan 2024
Response from Mitch-GM on Jan 24, 2024
Hi Amanda- Thanks for High Five!!

10/10 Excellent

Ivan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Great
Stayed 2 nights in Jan 2024
Response from Mitch-GM on Jan 19, 2024
Hello Ivan- Thanks for high five!

6/10 Okay

Venessa

Traveled with family
Disliked: Staff & service
No trolleys available
Stayed 1 night in Dec 2023
Response from Mitch-GM on Jan 19, 2024
Hi Venessa-Thanks for your positive feedback!

10/10 Excellent

Ronald

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet. Staff is TOPS. Early check-in was easy. Karen at the front desk was Awesome. Edgar of transportation gave us the Best Service Ever.
Stayed 1 night in Jan 2024
Response from Mitch-GM on Jan 19, 2024
Hello Ronald- thanks for the high five!!! I will let Karen and Edgar know of your positive feedback.

8/10 Good

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Mitch-GM on Jan 15, 2024
Hello Stephanie-Thanks for your positive score! We appreciate it.

10/10 Excellent

Leilani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Mtich-GM on Jan 15, 2024
Hi Leilani- Thanks for high five!!!

10/10 Excellent

Dale

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Mitch-GM on Jan 15, 2024
Hi Dale- Thanks for the positive score!!!

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Mitch-GM on Jan 15, 2024
Hi Amber- Thanks for the High Five!!