Ratings based on 1,704 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from miami
nicePosted Aug 20, 2014
Cons: change front desk staff with all of there managers
nice hotel the bad thing was the front desk staff first they cancel my late check in second they were not nice to us and Micheal he was just going threat every gust that they will cancel his booking if he dose not listen to them or do what ever they what to do he did threat a woman in front of me and he threaten me even when my rooms were guaranteed for lat arrive it,s was like they give us a Charity rooms
for Everyoneby A verified traveler
Excellent , can't wait to go back.Posted Aug 19, 2014
Amazing loved everything about the hotel. No need to leave the hotel it has everything .
by A verified traveler
Not impressedPosted Aug 18, 2014
To much money for what the customer service had to offer . Plus the pools closed at 7:30 and the beach at 8
for Everyoneby A verified traveler from Calgary, Alberta
Fabulous hotel in an amazing city!Posted Aug 18, 2014
Pros: The amazing service! It really is a top notch hotel...and it's definitely a place for people to come and be seen. Also loved Chez Bon Bon!
Cons: The prices are a bit high for food/beverages, but it's to be expected at this class of hotel.
Location: There is a lot to do at the hotel itself...but South Beach is only an average $10 taxi ride.
We took advantage of a great deal where the hotel name was hidden. We were a little worried that because of the great deal we got, we would be treated differently. However...to our great and delighted joy...the service was absolutely fantastic right from the start when we met Luis at front desk. We noticed that he had to handle a difficult customer in front us...not only did he do a great job handling the unreasonable customer...he greeted us with sincerity and kindness. We were immediately put at ease and the rest of our stay was amazing as well!
by A verified traveler from oklahoma city
Grand hotel with alot of history.Posted Aug 15, 2014
Pros: Grand History
Grand hotel with alot of history,but when I arrived I ordered 4 regular drinks and it cost me $98.00 and then I went down the main stairs to the pool and it was a meat market party. If you like that go their . If you want alittle more peace don't.I checked out after one day of a three day bookink payng extra eary check out fee of $100.00 It was worth it.
by A verified traveler
Disappointing great hotelPosted Aug 15, 2014
Pros: Beatiful buildings and surroundings.
Cons: Sleeping comfort. More soundproofing.
Room got upgraded from ocean view to ocean front which should have made a good experience a great experience. Reason for upgrade was them not having a room with two queen beds as reserved. The pull out bed was the most uncomfortable we have ever tried to sleep on. There were connecting springs and support cables missing which let the mattress fall below the frame in places, and the mattress was so thin the metal support bar felt like you were laying directly on it. Also, took over two hours to get extra pillows in order to try and make it work(minimal help).
for Everyoneby A verified traveler from Tesneck, New Jersey
Best stay I've ever had at a hotelPosted Aug 15, 2014
From the moment we pulled into the hotel, you are taken into the Golden Era. The hotel is absolutely breathe taking . The staff could not have been nicer. The rooms were spacious and clean. The pool area was quite "happening". The waitresses were so sweet . The food to my surprise was quite reasonable. Most comfortable bed and linens. Can't wait to go back !!!
for Everyoneby A verified traveler from Stgo, Chile
pretty nice hotel with a lot of places to enjoyPosted Aug 15, 2014
Pros: the room's size - the staff - the nearby beach - the swimming pool - restaurants
Cons: may be some prices are too expensive
Location: shopping - beach - amenities
everything was perfect - the room was available on time - nice view from my room - very good room's size - staff worries about the passengers` well being
by A verified traveler from Rhode Island
Nice historic hotel - the Bar staff was horrificPosted Aug 14, 2014
Location: Swim and Shop
Nice historic hotel - the Bar staff was horrific - spent more time texting then serving and being polite
by A verified traveler from Boston
I was confirmed 2 queen beds and got ONE kingPosted Aug 12, 2014
Pros: the bed was soft.
Cons: Keep your promises and don't give people what they didn't book.
I paid in full before arriving and reserved a room for my daughter and myself- 2 queen beds for one night. The hotel is massive and loud, very confusing which entrance and which looby one should use. They gave my room to someone and offered me a suite which had many amenities that I did not need, like a kitchen and washer and dryer, and did not have the 2 beds that were promised (it did have an unusable pull out couch that no one could sleep on). There was NO compensation for this mistake (no free parking, only one hour late check-out), parking was ridiculously expensive and valets are slower than slow