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Reviews of Fortune House Hotel Suites

4 out of 5
Fortune House Hotel Suites
185 SE 14th Ter, Miami, FL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 670 out of 1003 reviews" "
Rating 8 - Good. 186 out of 1003 reviews" "
Rating 6 - Okay. 64 out of 1003 reviews" "
Rating 4 - Poor. 45 out of 1003 reviews" "
Rating 2 - Terrible. 38 out of 1003 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

George

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Washer didnt work. Tv in the room had no connection
Stayed 2 nights in Apr 2024

10/10 Excellent

johnel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing
Stayed 1 night in Apr 2024
Response from Stephany J. on Apr 22, 2024
Dear Johnel, we're delighted to hear that you had a positive experience during your stay with us! Thank you for taking the time to share your feedback, and we hope to have the pleasure of hosting you again in the future.

10/10 Excellent

johnel

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing
Stayed 1 night in Apr 2024
Response from Stephany J. on Apr 22, 2024
Dear Johnel, we're delighted to hear that you had a positive experience during your stay with us! Thank you for taking the time to share your feedback, and we hope to have the pleasure of hosting you again in the future.

8/10 Good

CAROLYN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great. The entrace was grand and beautiful. The room was clean. Bathroom a little outdated with no washclothes. Just personal preference but washrags should be kept on sight for those that request them. Thanks for a nice stay.. 👍
Stayed 1 night in Apr 2024
Response from Julia F. on Apr 21, 2024
Thank you for your kind review! We're thrilled to hear that you enjoyed our attentive staff and the grand entrance of our hotel. We appreciate your feedback regarding the cleanliness of your room and apologize for any inconvenience caused by the outdated bathroom and lack of washcloths. Your suggestion about keeping washcloths on hand for guests who request them is duly noted and will be considered for future improvements. We're glad you had a pleasant stay overall and hope to welcome you back soon!

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Clean and spacious.
Stayed 3 nights in Mar 2024
Response from Julia F. on Apr 21, 2024
Thank you for your positive feedback! We're thrilled to hear you enjoyed our hotel's prime location and appreciated the cleanliness and spaciousness of your accommodations. We hope to welcome you back again soon for another fantastic stay!

10/10 Excellent

carol

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived we received an upgraded suite, it was a beautiful surprise! Thank you
Stayed 4 nights in Apr 2024
Response from Julia F. on Apr 17, 2024
Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay and that the upgraded suite added an extra touch of delight to your experience. We strive to make every guest feel special, and we're glad we could exceed your expectations. We hope to welcome you back soon for another fantastic stay!

10/10 Excellent

Roberto, Manassas park

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proximity to places
Stayed 1 night in Apr 2024
Response from Stephany J. on Apr 16, 2024
Dear Roberto, We greatly appreciate your positive feedback. We are happy to know you found our convenient Brickell location to your liking. Thank you for choosing us to host your stay in Miami. We can't wait to welcome you back in the near future!

8/10 Good

Mayra

Stayed 1 night in Apr 2024
Response from Julia F. on Apr 17, 2024
Thank you for choosing to stay with us and for taking the time to share your experience! We hope to welcome you back again soon for another memorable stay!

4/10 Poor

Joann

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
The room I stayed in the carpet in the bedroom smelled like mildew other than that the Room was ok
Stayed 1 night in Apr 2024
Response from Stephany J. on Apr 18, 2024
Dear Joann, I'm sorry to hear about the issue you experienced with the mildew smell in the bedroom carpet. We understand how important it is to provide a comfortable and pleasant stay for our guests, and we apologize for falling short of your expectations in this regard. We appreciate your feedback and will address this matter promptly to ensure that it doesn't happen again in the future. If you decide to stay with us again, we'll do our best to make sure your experience is much improved. Thank you for bringing this to our attention. Regards,

10/10 Excellent

Claudia

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Love staying at Fortune House because I prefer more room than the typical hotel. Only thing I would change is the pool area. Too small and not enough chairs for the guests staying there. Also, the bartender seemed fairly new to the job and didn’t know how to mix drinks
Stayed 4 nights in Apr 2024
Response from Stephany J. on Apr 15, 2024
Dear Claudia, Thank you for sharing your experience with us! We're thrilled to hear that you enjoyed your stay and that our spacious accommodations met your preferences perfectly. Your feedback about the pool area and the bartender is greatly appreciated, and we'll certainly take it into consideration as we strive to enhance our guests' experiences. We apologize for any inconvenience caused and will work diligently to address these areas to ensure that all aspects of your next stay are nothing short of exceptional. We look forward to welcoming you back soon for another wonderful stay!

8/10 Good

Arielle

Traveled with family
Liked: Property conditions & facilities
Nice place. Very quiet, nice pool and gym area. Within walking distance of Brickell Centre
Stayed 3 nights in Apr 2024
Response from Julia F. on Apr 9, 2024
Thank you for your great review, Arielle! We are very happy to hear that you enjoyed your stay with us. We cannot wait to welcome you back!

10/10 Excellent

Louis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the fact that I was in an appartement.
Stayed 1 night in Apr 2024
Response from Julia F. on Apr 6, 2024
Thank you for your great review, Louis! We are very happy to hear that you enjoyed our apartment-style suites. We hope to see you again soon!

2/10 Terrible

Matt

Stayed 2 nights in Jan 2024
Response from Julia F. on Apr 5, 2024
Thank you for taking the time to leave a review. We value all feedback and apologize for falling short of your expectations. If you have any specific concerns you'd like to address, please don't hesitate to reach out to us directly. We're committed to continuously improving our services for our guests' satisfaction.

8/10 Good

Syed Saad

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a solid building in an amazing location. The staff is super nice and helpful.
Stayed 5 nights in Mar 2024
Response from Julia F. on Apr 2, 2024
Thank you for your amazing review, Syed Saad! We are very appreciative of your kind comments. We hope to see you again soon!

10/10 Excellent

Farid

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Julia F. on Apr 2, 2024
Thank you so much for taking the time to share your experience with us! If there's anything more we can do to make your next visit even more enjoyable, please don't hesitate to let us know.

8/10 Good

Rita

Traveled with partner
Liked: Staff & service
The bathroom needs an update.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Apr 1, 2024
Thank you for your valuable feedback, Rita. We appreciate you taking the time to share your thoughts with us. Rest assured, we take all guest feedback seriously and are continuously striving to improve our facilities. We'll definitely take your comments into consideration as we plan future updates to ensure that we meet and exceed our guests' expectations. We hope to have the opportunity to welcome you back and provide you with an even more enjoyable experience in the future.

10/10 Excellent

Sian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really spacious, luxury 2 bedroom suite. Has an amazing view over the water and good location.
Stayed 1 night in Mar 2024
Response from Stephany J. on Apr 1, 2024
Thank you so much for taking the time to share your experience with us, Sian! We're thrilled to hear that you enjoyed your stay in our spacious and luxurious 2-bedroom suite. Our team works hard to ensure that every guest feels comfortable and pampered during their time with us. We hope to have the pleasure of welcoming you back for another memorable stay in the future.

10/10 Excellent

richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 4 nights in Mar 2024
Response from Julia F. on Mar 29, 2024
Thank you for your great review, Richard! We hope to have another opportunity to serve you soon!

2/10 Terrible

Jackie, New Oxford

Traveled with group
Disliked: Staff & service, amenities
Was very upset when checking in they required another deposit and was not told about this by Expedia and the front desk clerk just Shrugged his shoulders and like you still need a $400 deposit! Very disappointed
Stayed 4 nights in Mar 2024
Response from Julissa - Hotel Manager on Mar 29, 2024
Thank you for sharing your feedback with us. We apologize for any inconvenience caused during your check-in process. Please be informed that our deposit policy is standard practice in the hospitality industry and is stated on all our partner websites, including Expedia. Your satisfaction is our priority, and we hope to welcome you again for a more positive experience.

10/10 Excellent

Natasha, Norristown

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautiful and the grounds were well maintained! Maria at the front reception area was great and had exceptional customer service!!
Stayed 1 night in Mar 2024
Response from Stephany J. on Mar 27, 2024
Dear Natasha, Thank you so much for taking the time to share your experience with us! We're delighted to hear that you found our hotel beautiful and our grounds well maintained. It's wonderful to know that Maria provided you with exceptional customer service during your stay. We'll be sure to pass along your kind words to her. We hope to welcome you back soon for another fantastic stay!

10/10 Excellent

Stuart

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service. Prosecco on arrival. Fantastic room. I would highly recommend
Stayed 1 night in Mar 2024
Response from Julia F. on Mar 28, 2024
Hello Stuart! Your kind comments are very much appreciated. We cannot wait to welcome you back!

10/10 Excellent

Leslie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful luxury property
Stayed 1 night in Mar 2024
Response from Julia F. on Mar 26, 2024
Thank you for your amazing review and wonderful comments! We hope to see you again soon!

6/10 Okay

christy

Traveled with group
Disliked: Staff & service
The person at the desk was not friendly
Stayed 1 night in Mar 2024
Response from Julia F. on Mar 26, 2024
Dear Christy, Thank you for taking the time to share your feedback regarding your recent stay with us. We're truly sorry to hear that you found our front desk service to be less than friendly. Please accept our sincere apologies for any inconvenience this may have caused you. Providing exceptional customer service is our top priority, and we strive to ensure that all our guests feel welcomed from the moment they arrive. Your comments have been noted, and we will be addressing this matter with our team to ensure that such instances do not occur in the future. We hope to welcome you back soon for a more improved experience.

8/10 Good

Marina

Stayed 4 nights in Mar 2024
Response from Hotel Manager on Apr 15, 2024
Dear Marina, Thank you for your review and for choosing our hotel. We are happy to know that you enjoyed your stay and we look forward to having you again in the near future.

8/10 Good

ESTHER

Stayed 1 night in Mar 2024
Response from Julia F. on Apr 13, 2024
Thank you for your review, Esther! We hope to welcome you back soon!

10/10 Excellent

Griselda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay you can walk everywhere..
Stayed 2 nights in Mar 2024
Response from Julissa - Hotel Manager on Mar 23, 2024
Thank you for your kind words! We're thrilled to hear that you found our location convenient. We hope to welcome you back soon for another great stay.

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location and friendly personnel!
Stayed 4 nights in Mar 2024
Response from Julissa - Hotel Manager on Mar 23, 2024
We greatly appreciate your feedback! It's wonderful to hear that you found our location convenient and our staff friendly. We hope to have the pleasure of welcoming you back again soon.

10/10 Excellent

Leslie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was wonderful having a large apartment type room with a kitchen and lovely view. The staff was excellent as well, particularly Rey at the front desk, who coordinated so much for our party. The pool bar was not open during our stay. Nobody knew why. This is why I rated amenities a 4 instead of 5. We would definitely stay here again!
Stayed 3 nights in Mar 2024
Response from Julissa - Hotel Manager on Mar 23, 2024
Thank you for sharing your experience with us. We're thrilled to hear that you enjoyed your stay, including the beautiful view from your apartment. Your kind words about our staff, especially Rey at the front desk, are greatly appreciated. We apologize for any inconvenience regarding the pool bar closure during your stay. We're delighted to know that despite this, you would still choose to stay with us again. We look forward to welcoming you back for another memorable experience.

10/10 Excellent

Thais

Stayed 1 night in Mar 2024
Response from Stephany J. on Apr 8, 2024
Thank you for your 5-star review, Thais! We are so thrilled to hear that your enjoyed your stay. It is our hope that you will come and see us again soon.

10/10 Excellent

Vickie

Liked: Cleanliness, staff & service, property conditions & facilities
I was offered an upgraded room for no extra charge. The valet parking was wonderful. The staff were very friendly. The metro mover was free to ride and I was also able to walk to a lot of places from the hotel. Great stay!
Stayed 1 night in Mar 2024
Response from Julia F. on Mar 22, 2024
Thank you for your amazingly detailed review, Vickie! We are thrilled to hear that you fully enjoyed your stay. We cannot wait to welcome you back soon!

10/10 Excellent

Leslie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We celebrated my Dad’s Birthday here. The facilities are beautiful and the staff did everything to make our stay enjoyable! Special shout out to Rey at the front desk!
Stayed 1 night in Mar 2024
Response from Julissa - Hotel Manager on Mar 18, 2024
We are delighted to have been a part of your Dad's birthday celebration! It's wonderful to hear that you found our hotel beautiful and that our staff, particularly Rey, provided exceptional service. Thank you for choosing us for such a special occasion. We look forward to welcoming you back in the future!

10/10 Excellent

Alan

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful really nice hotel beautiful suite and view good service
Stayed 1 night in Mar 2024
Response from Julissa - Hotel Manager on Mar 18, 2024
Thank you very much Alan for your kind review! We are thrilled to hear that you enjoyed your stay with us and that our staff, accommodations, and service met your expectations. We hope to have the pleasure of welcoming you back soon for another excellent experience.

6/10 Okay

Ryan

Stayed 1 night in Mar 2024
Response from Julia F. on Apr 6, 2024
Thank you for your feedback. We appreciate you taking the time to share your experience with us. If there's anything specific you feel we could improve upon, please don't hesitate to let us know. We hope to have the opportunity to welcome you back in the future for an even better stay.

10/10 Excellent

Jackeline

Stayed 3 nights in Mar 2024
Response from Julia F. on Mar 16, 2024
Thank you, Jackeline! We hope to see you soon!

4/10 Poor

Simone, Miami

Traveled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Upon check in, the first unit had bugs and smelled like smoke. They moved me to another unit which was lovely. We parked a car there on the premises via valet ($35/day) but the valet person, Michael was very unprofessional and had displayed poor customer care/support. I spoke to the front desk about this the following morning/at check out. I was told they would convey the message to management. The rental car we parked in the garage for 2 nights was infested with small roaches, days after our check out. Not a good experience, especially considering the surrounding area of Brickell.
Stayed 2 nights in Mar 2024
Response from Julissa - Hotel Manager on Mar 16, 2024
Thank you for taking the time to provide feedback regarding your recent stay at our property. We sincerely apologize for the inconveniences you experienced during your visit. We appreciate your feedback as it allows us the opportunity to improve and better serve our guests. We hope that you will consider giving us another chance to provide you with the exceptional experience that you deserve should your travels bring you back to Miami.

10/10 Excellent

Jordell Devon

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Julia F. on Mar 16, 2024
Thank you for your great review, Jordell Devon! We hope to welcome you back soon.

10/10 Excellent

Mauricio

Stayed 2 nights in Mar 2024
Response from Julia F. on Apr 2, 2024
Thank you, Mauricio! We hope to see you again soon.

10/10 Excellent

Peter

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The location was ideal - close to the water and not far from other attractions and the cruise terminal.
Stayed 1 night in Mar 2024
Response from Stephany J. on Mar 12, 2024
Dear Peter, Thank you for sharing your experience! We're delighted to hear that you found our location ideal, with its proximity to the water and various attractions, including the cruise terminal. We strive to offer our guests a convenient and enjoyable stay, and we're thrilled that we could meet your expectations in this regard. We hope to have the pleasure of welcoming you back for another fantastic stay in the future!

10/10 Excellent

Daniel, Miami

Stayed 2 nights in Mar 2024
Response from Stephany J. on Mar 31, 2024
Hello Daniel! Thank you for choosing to stay with us. We’re delighted to hear that you were satisfied with your experience. We look forward to welcoming you back on your next visit to Miami!

10/10 Excellent

Jerome

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything.
Stayed 2 nights in Mar 2024
Response from Julia F. on Mar 11, 2024
Thank you for your amazing review, Jerome! We cannot wait to welcome you back!

8/10 Good

Hakan, Centennial

Stayed 4 nights in Feb 2024
Response from Stephany J. on Mar 31, 2024
Dear Hakan, Thank you for your review and for choosing our hotel. We are happy to know that you enjoyed your stay and we look forward to having you again in the near future.

10/10 Excellent

Edwin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I enjoyed the two-bedroom suite. It was truly an enjoyable experience and the staff were amazing. The young lady at the front desk was extremely nice and even recommended some local eateries. The room itself was perfect-It was clean, spacious and well kept. Though there was no open parking, the Valet option was great. The gentlemen working there were super careful with our car. We will definitely return without hesitation.
Stayed 1 night in Mar 2024
Response from Julia F. on Mar 9, 2024
Thank you so much for sharing your wonderful experience! We're thrilled to hear that you and your family enjoyed your stay. It's fantastic to know that our staff made a positive impression on you. We're delighted that you found the room clean, spacious, and well-maintained, and we're glad that our valet service met your expectations. We can't wait to welcome you back for another fantastic stay!

10/10 Excellent

Anne, Panama

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a good choice when going to Miami when you need to stay in Brickell
Stayed 1 night in Mar 2024
Response from Julia F. on Mar 9, 2024
Thank you for your kind review, Anne! We can't wait to welcome you back!

10/10 Excellent

Amanda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and nice. The bed was super comfortable! I would recommend.
Stayed 1 night in Mar 2024
Response from Julia F. on Mar 9, 2024
Thank you for staying with us, Amanda! We are very appreciative of your kind comments. See you next time!

8/10 Good

Whizz

Stayed 2 nights in Mar 2024
Response from Julia F. on Mar 28, 2024
Thank you for your review, Whizz. We hope to welcome you back soon to share an improved experience.

10/10 Excellent

Marilyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very safe
Stayed 5 nights in Feb 2024
Response from Julia F. on Mar 7, 2024
Thank you for your review! We're delighted to hear that you felt safe during your stay. Providing a secure environment for our guests is always a top priority for us. We hope to welcome you back soon for another safe and enjoyable experience.

10/10 Excellent

Jordan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, early check in, nice pools and hot tubs, great balcony views
Stayed 2 nights in Mar 2024
Response from Julia F. on Mar 7, 2024
Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay with us and that our service, early check-in, pools, hot tubs, and balcony views met your expectations. We hope to welcome you back again soon for another fantastic experience!

10/10 Excellent

Chad

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from Stephany J. on Mar 4, 2024
Dear Chad, We greatly appreciate your positive feedback. Thank you for choosing us to host your stay in Miami. We can't wait to welcome you back in the near future!

10/10 Excellent

John Paul

Stayed 1 night in Mar 2024
Response from Julia F. on Mar 24, 2024
Thank your for the perfect score, John Paul! We look forward to the next time we are able to serve you.

6/10 Okay

Basil

Liked: Staff & service
Stayed 3 nights in Feb 2024
Response from Stephany J. on Mar 4, 2024
Hello Basil! Thank you for sharing your feedback with us. We value all reviews and will use this information to continuously improve our services. If you have any specific concerns or suggestions, please don't hesitate to reach out to us directly. We hope to have the opportunity to exceed your expectations in the future.