Ratings based on 362 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
94% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Maryland

Lovely oasis

Posted Mar 21, 2015
Pros: The gym, the staff, pool, location, food
Cons: The hotel gift shop and retail could be expanded. Add more private adult areas around the pool
Location: Walking to great restaurants, walking by the bay, some shops, cab ride to Wynwood Arts, Design District
We booked a last minute long-weekend getaway to Miami to escape winter, usher in Spring, and celebrate our anniversary someplace special. We were most interested in staying at a hotel with exceptional service, and we were not disappointed in our choice. After searching options on the beach, we decided that we could skip it and enjoy poolside lounging instead. We were greeted at the hotel by the most friendly, attentive staff - especially at the front desk - who made us feel so welcomed and special in every way for our entire stay. The food was exceptional at the hotel and at the restaurants within walking distance. We were a short cab ride away from a variety of activities to keep us busy when we weren't by the pool or attending one of the amazing exercise classes. It was a perfect stay. We can't wait to return to Four Seasons Miami!!
3 out of 5
by A verified traveler from London

Four seasons are over priced & under performing.

Posted Mar 14, 2015
Just stayed 9 nights at Four Seasons in Miami (Brickell). I've often stayed at Four Seasons Hotels. However, no more! They have always been expensive but usually high quality. However their quality of service & facilities have deteriorated. I'm now conscious of being charged for every little thing, to the point where I feel disrespected & uncomfortable. In Miami, their towels desperately needed replaced. It was like drying yourself with sandpaper! Their toilet paper was cheap & not fit for purpose. More annoyingly, I had booked a suite & requested as high a floor as possible. The hotel occupies floors 20 to 36. On check in I was allocated a room on floor 20 their LOWEST floor & was told that nothing else was available. I on another 3 occasions during the stay checked higher floor availability, to be declined. It felt disrespectful & that they couldn't care less about pleasing me as their customer. Do they realise they have competition??
5 out of 5
Recommended
for Families
by A verified traveler

Mesmo na Brickell vale a pena!!!

Posted Mar 3, 2015 on Hotels
A sofisticação do hotel soma-se a atenção do staff,destaque o concierge,o melhor de Miami !!!
5 out of 5
Recommended
for Couples
by august from South Lyon, MI

Great Staff & Hotel

Posted Feb 21, 2015 on Hotels
Very nice hotel and staff is wonderful. If you plan on spending a lot of time in South Beach or that area, be prepared to pay a $60 round trip cab fare and travel about 15-20 each way. Restaurant was great as well, had dinner there one night and was fabulous.
Comment from Hotel Management
Mar 3, 2015 by Dan, Hotel Management
Good day, August, Thank you for sharing your positive feedback on the hotel. We're glad to hear you had a wonderful stay with us and that you were pleased with the service you received and the offerings at our restaurant EDGE Steak & Bar. We appreciate the time you took to send us your comments, as we understand the value it provides. We look forward to welcoming you back to Miami soon. Sincerely, D. Normandin, GM
5 out of 5
Recommended
for Everyone
by A verified traveler from Manchester CT

Wonderful facility and staff

Posted Feb 17, 2015
This is one of those hotels in a tower, which takes a little getting used to, e.g. the lobby is on the 7th floor, some elevators are for condo residents only, etc. It's worth it. The staff and facilties are typical Four Seasons - perfect. It's not cheap but they're never trying to sneak any charges in on you, if you want to be in a great place it costs money to run so it can't be cheap. They take that approach and provide a great value for what they charge. The area around the building is clean safe and attractive but not what you'd call a vibrant community, it's very office-building downtown. We were there for a mini-break intending mainly to stay in the hotel to use the pool, gym, and dining opportunities and for that this place was fantastic. The gym is more extensive than I expected. There are a variety of arrangements to make use of different weather or hours of the day. As hard as it might seem to pick out one key to a place this well rounded, the staff really make it what it is. The pool area(s) are spectacular. Love this place I would live there if I could.
Comment from Hotel Management
Mar 6, 2015 by Dan, Hotel Management
Good day Dan, We appreciate your wonderful feedback. We're thrilled to hear you had such an amazing time during your stay, and that our dedicated staff was key to your experience. The pool is definitely one of the most popular attractions at the hotel, so I'm glad to hear you were able to enjoy it. We look forward to welcoming you again soon. Sincerely, D. Normandin, GM
1 out of 5
Recommended
for Personal Event
by Svetlana from Philadelphia

I will not stay againe

Posted Feb 11, 2015 on Hotels
I will not stay again and don't recommended
5 out of 5
Recommended
for Couples
by Larry from UK

Top class stay

Posted Feb 6, 2015 on Hotels
Truly a Top Class Hotel. Would recommend for personal and business but very expensive to eat, park and drink there.
Comment from Hotel Management
Feb 16, 2015 by Dan, Hotel Management
Good day, Larry, Thank you for taking the time to leave your comments with us. We're glad to hear you would recommend our hotel, and feel it's "Top Class." I regret to hear that the restaurant and parking rates did not meet your expectation. Though we feel we are currently priced relative to the market, I will share your comments with the team, and reevaluate where we stand. We value guest comments, and appreciate you sharing yours with us. We hope to have you visit us again soon. Sincerely, D. Normandin, GM
5 out of 5
Recommended
for Families
by A verified traveler

Great for families with small children

Posted Feb 5, 2015 on Hotels
The pool was loaded with kids
5 out of 5
Recommended
for Families
by Christiane from Brasil

Muito bom.

Posted Feb 5, 2015 on Hotels
Nos hospedamos em cinco pessoas - 3 adultos e 2 crianças -, em uma suíte com vista para a cidade. O quarto é amplo, e, após solicitar, colocaram uma cama extra (recordo, estávamos em 5). O serviço é excelente, mas, como não é de se surpreender em um cinco estrelas, caro. Para servir refeição no quarto são US$ 4 para levar até o local, mais a gorjeta de 18% já incluída na conta. US$ 39 de estacionamento/noite, mas com manobristas atenciosos. Internet paga. As piscinas são excelentes e o serviço no local também é muito bom. Tem um restaurante/bar na piscina e redes. Toalhas. O restaurante do hotel, o EDGE, é EXCELENTE. Vale muito a pena conhecer, de preferência no jantar, pois o cardápio do almoço não é igual. O lugar é bacana e a comida é muito boa, tal qual o serviço. No quarto tem tábua de passar e ferro, mini cozinha com microondas, cooktop, etc. Roupão (o do Waldorf Astoria é melhor). Não encontrei os chinelos, mas também não pedi. Solicitei late check-out que foi concedido sem problema e sem custo adicional. O hotel não é pé na areia (o novo, em construção, será), mas é muito bem localizado. Tem bons restaurantes e algumas atrações não ficam muito distantes. Gostei. Recomendo e retorno, certamente.
5 out of 5
Recommended
for Everyone
by A verified traveler

great great hotel

Posted Feb 2, 2015
great location great staff great hotel top notch hotel
Comment from Hotel Management
Mar 6, 2015 by Dan, Hotel Management
Good day, Thank you for sharing your comments with us. I'll be sure to share them with the team. We look forward to having you back with us again soon. Sincerely, D.Normandin, GM