Ratings based on 333 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
94% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Maryland

Lovely oasis

Posted Mar 21, 2015
Pros: The gym, the staff, pool, location, food
Cons: The hotel gift shop and retail could be expanded. Add more private adult areas around the pool
Location: Walking to great restaurants, walking by the bay, some shops, cab ride to Wynwood Arts, Design District
We booked a last minute long-weekend getaway to Miami to escape winter, usher in Spring, and celebrate our anniversary someplace special. We were most interested in staying at a hotel with exceptional service, and we were not disappointed in our choice. After searching options on the beach, we decided that we could skip it and enjoy poolside lounging instead. We were greeted at the hotel by the most friendly, attentive staff - especially at the front desk - who made us feel so welcomed and special in every way for our entire stay. The food was exceptional at the hotel and at the restaurants within walking distance. We were a short cab ride away from a variety of activities to keep us busy when we weren't by the pool or attending one of the amazing exercise classes. It was a perfect stay. We can't wait to return to Four Seasons Miami!!
3 out of 5
by A verified travelerfrom London

Four seasons are over priced & under performing.

Posted Mar 14, 2015
Just stayed 9 nights at Four Seasons in Miami (Brickell). I've often stayed at Four Seasons Hotels. However, no more! They have always been expensive but usually high quality. However their quality of service & facilities have deteriorated. I'm now conscious of being charged for every little thing, to the point where I feel disrespected & uncomfortable. In Miami, their towels desperately needed replaced. It was like drying yourself with sandpaper! Their toilet paper was cheap & not fit for purpose. More annoyingly, I had booked a suite & requested as high a floor as possible. The hotel occupies floors 20 to 36. On check in I was allocated a room on floor 20 their LOWEST floor & was told that nothing else was available. I on another 3 occasions during the stay checked higher floor availability, to be declined. It felt disrespectful & that they couldn't care less about pleasing me as their customer. Do they realise they have competition??
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Manchester CT

Wonderful facility and staff

Posted Feb 17, 2015
This is one of those hotels in a tower, which takes a little getting used to, e.g. the lobby is on the 7th floor, some elevators are for condo residents only, etc. It's worth it. The staff and facilties are typical Four Seasons - perfect. It's not cheap but they're never trying to sneak any charges in on you, if you want to be in a great place it costs money to run so it can't be cheap. They take that approach and provide a great value for what they charge. The area around the building is clean safe and attractive but not what you'd call a vibrant community, it's very office-building downtown. We were there for a mini-break intending mainly to stay in the hotel to use the pool, gym, and dining opportunities and for that this place was fantastic. The gym is more extensive than I expected. There are a variety of arrangements to make use of different weather or hours of the day. As hard as it might seem to pick out one key to a place this well rounded, the staff really make it what it is. The pool area(s) are spectacular. Love this place I would live there if I could.
Comment from Hotel Management
Mar 6, 2015 by Dan, Hotel Management
Good day Dan, We appreciate your wonderful feedback. We're thrilled to hear you had such an amazing time during your stay, and that our dedicated staff was key to your experience. The pool is definitely one of the most popular attractions at the hotel, so I'm glad to hear you were able to enjoy it. We look forward to welcoming you again soon. Sincerely, D. Normandin, GM
5 out of 5
Recommended
for Everyone
by A verified traveler

great great hotel

Posted Feb 2, 2015
great location great staff great hotel top notch hotel
Comment from Hotel Management
Mar 6, 2015 by Dan, Hotel Management
Good day, Thank you for sharing your comments with us. I'll be sure to share them with the team. We look forward to having you back with us again soon. Sincerely, D.Normandin, GM
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Naples, FL

Great getaway spot

Posted Jan 31, 2015
We had a great stay. The room service was excellent. The hotel restaurant was also excellent. We would definitely stay there again. I highly recommend it.
Comment from Hotel Management
Mar 6, 2015 by Dan, Hotel Management
Good day, Susan, We're thrilled to hear you had a wonderful getaway. Thank you for sharing your comments with us. I will be sure to let the restaurant and room service team know you had an excellent experience. We appreciate your feedback, as we understand the value of guest comments. We look forward to having you visit us again soon. Sincerely, D. Normandin, GM
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 21, 2015
Very Nice Stay. Grand sized room, on the top floors. Will certainly certain again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Four Season's Stamp of Approval

Posted Jan 6, 2015
Pros: Elegance and location (break from south beach vibe).
Upscale, business district- absolutely beautiful and elegant hotel.
4 out of 5
Recommended
for Families
by A verified traveler

Great staff family friendly

Posted Jan 4, 2015
Pros: Rooms were big. The pool and Service was great.
Cons: Do not charge for wifi!! This is crazy just include it in the room rate, everyone uses wifi today it is part and parcel of room rates.
Location: They have the bayside and downtown shops, buts that's about it.
Our flight was cancelled and we had to leave the following day on a 6am flight and arrived at the four seasons at 10am. Check in is at 3pm! We were hoping they could get us in early having a 13 month old with us, but had us wait until 3pm in the reception. This was the worst of the hotel service we experienced. They could have offered us a drink, or tried to make the wait a little more pleasant. 5 hours is a long time with a tired baby who could not sleep. Anyway other then that, the experience was great. The room was big and clean. The Art Deco decor a little dated but they had good modern cons like technology charging pods. They set up a crib for our baby with a cute baby monkey included. Everything in the room worked well and the view was great. The breakfast was good, not brilliant for the usual four seasons standards! But surprisingly we ate there for dinner and the food was excellent! Highly recommend it and not expensive considering we ate out several times and it was a lot more expensive. The pool was nice and the service for the pool was great. Overall we will definitely be back, the only downside is the location, it's far from the Miami highlights and requires lots of cabs to get around.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Boston MA

Great stay, amazing service

Posted Dec 29, 2014
The service team is amazing. The hotel setup is great. We stayed in the basic room and it was great for 2 adults and an infant. The pool area is very nice and again the service is just above and beyond.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Dec 22, 2014
Pros: Really nice service. Great room.
Cons: Room service menu a little uninspiring.
Very comfortable. Nice breakfast. Good service. Room service menu a little uninspiring.