Ratings based on 840 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
98% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler from t

Worst service

Posted Jun 24, 2015
The ladies at the front desk have a terrible attitude. No customer service at all. They made us wait to check in twice cause they couldn't accommodate us on the same floor. But the worst part was their lack of courtesy to us THE CUSTUMERS!
5 out of 5
Recommended
for Everyone
by A verified traveler from wilmington,DE

very nice hotel

Posted Jun 17, 2015
This nice hotel is in walking distance of the center of Coconut Grove where stores and restaurants are, but also of easy access to the main roads to go anywhere. I highly recommend it.
3 out of 5
Recommended
for Everyone
by A verified traveler from SW FL

Great Location

Posted Jun 5, 2015
Pros: Location
Cons: Management
Location: Close to stores, restaurants, entertainment and shopping. Loved the area.
Nice hotel room was clean, staff ok, was disappointed to find out there was a $12.00 day parking fee but couldn't guarantee a spot. If you charge then you should have a spot. Walls paper thin can here everything in next room. Had to leave $50.00 security deposit on CC and it took them over 11/2 weeks to remove charge from CC and also to charge the $12.00 parking fee. Way to long!! Location was great within walking distance of everything you need.
4 out of 5
Recommended
for Everyone
by A verified traveler

Empfehlenswertes Hotel

Posted Jun 4, 2015
Pros: Sehr nettes Personal, schöner Pool, gutes Frühstück, relativ neue Zimmer
Cons: Sauberkeit im Detail
Am amerikanischen Srandard gemessen sehr gutes Hotel in verkehrsgüntiger aber trotzdem ruhiger Lage
5 out of 5
Recommended
for Everyone
by A verified traveler from SI, NY

Quality and Value

Posted Jun 2, 2015
Pros: The rooms were extremely clean and more than functional. The bathroom was well stocked with towels and room service did a great job.
We stayed at Coconut Grove to attend a graduation at the University of Miami. The hotel is in a great location for that venue and is convenient to other popular Miami attractions. Anyone complaining about the breakfast is unreasonable. This isn't an all-inclusive. Its a national chain that provides a much better than typical "breakfast included"service. Plenty of options - with some of the hot items changed from day to day. The toaster and the waffle irons worked perfectly. The eggs were cooked just right and the bacon was better than average. Yogurt, juice, coffee, tea, hot chocolate, oatmeal, and fresh fruit were available every morning and staff was diligent in keeping trays stocked and tables cleaned as the morning progressed. Would highly recommend this hotel for a family or other group get-together.
4 out of 5
Recommended
for Everyone
by A verified traveler from FL

Great hotel but ridiculous parking fees

Posted May 28, 2015
After paying nearly $200 for my room I thought having to pay for parking in their lot was ridiculous.
4 out of 5
Recommended
for Everyone
by A verified traveler

muy comoda

Posted May 25, 2015
Pros: desayuno
Cons: nada todo bien
Location: cerca de todo
desayuno muy completo y excelente ubicacion el personal muy atento y dio recomendaciones de los lugares a visitar
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 24, 2015
They did not prepare enough food for the afternoon snack in the dining room. Breakfast was good., a little plain, but decent. Hot tub - jets dont work. Looks like its been that way for awhile.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 19, 2015
Convenient to University of Miami, good restaurants and shopping.
5 out of 5
Recommended
for Everyone
by A verified traveler from Charleston SC

Coconut Grove

Posted May 17, 2015
Pros: All amenities were nice.
Location: Very close to CoCo walk and Monty's.
The hotel was strategically located to all of the areas that we wanted to go especially in the grove area. The staff was very friendly and professional. The breakfasts was also quite tasty with a lot of variety. It was a very pleasant stay.