Ratings based on 3,511 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
SanctuaryPosted Jul 27, 2015
I paid for balcony room, but I get there and all balconies were closed. Expedia and hotel should've communicated this problem. Staff wanted to downgrade my room for what I paid. This is wrong. I should've been upgraded. I had to tell staff how to do their job when you get something you didn't pay for. Make it right Hilton hotel staff!
for Everyoneby A verified traveler from Frisco TX
Very nice hotel lots of privacy and close to airpoPosted Jul 26, 2015
Stayed one night, even though we got there way before our checking time our room was ready. The room was very clean, food was good nice pool.
for Everyoneby A verified traveler from trinidad and tobago
excellent stayPosted Jul 23, 2015
Cons: aircondition on all night is a must
Location: did not actually go out of the hotel
this was a one night stay between arriving from spain and travelling to Trinidad the next day.the stay was excellent and the food was not bad either.the only problem is that the hotels keep turning off the the airconditioning for a couple of hours every night to save energy I guess.thats a problem for light sleepers like my wife. all in all will be back.
for Business Travelersby A verified traveler
Posted Jul 20, 2015
CERCA DEL AEROPUERTO, RENOVADO Y MUY BUEN DESAYUNO
for Everyoneby A verified traveler from Nutley, NJ
Awesome timePosted Jul 19, 2015
Would recommend this hotel to anybody staying in Miami. First hotel I seen that the pool is open 24 hours. That is one great am entity
by A verified traveler from California
DisappointedPosted Jul 15, 2015
Pros: The breakfast buffet
Cons: More training to the staff
Location: Nothing was near by
After hearing about the Hilton Hotels all my life; I decided to stay in one of them at least one time. It was a total disappointment. You are nickel and dime for everything, I order a refrigerator for $20.00 extra, and it took 10 calls to the front desk to finally get it. We ask for the sheets to be changed and they were not, the final day that we were there, we ran out of toilet paper.
for Everyoneby A verified traveler from boca raton
Nice hotel and great location for Miami airportPosted Jul 15, 2015
Bed was a bit hard. Drinks in the bar a little pricey
by A verified traveler
Don't do itPosted Jul 15, 2015
Pros: The management did compensate us with free nights but I would rather not have to go that route. I prefer no problems and no apologies.
Location: Location is very good.
When we first arrived we were given a room without a balcony although I called a week or two to confirm the balcony. After no one answered at the front desk or concierge I went to the front desk. The young lady at the counter resisted at first but called the manager. The manager eventually gave us another room but gave me a strange warning about the "many harmless lagoon bugs". I thought nothing of it and decided to see for myself what he was talking about. The room turned out to be ok except it was extremely warm. Well my daughter who also was a guest was not so fortunate. The bugs lived up to their reputation. They were everywhere. On the balcony and inside the room. Alive and dead. Obviously no one bothered to deal with the problem except to warn guest ahead of time of the problem. The manager was glad to give my daughter a free night. Next up was the air conditioner problem. The room would heat although the ac was turned all the way down. After speaking to another guest who told us of the folded air filters they were using and the poor maintenance overall. Which explained why the lobby and hallway areas were cooler than the rooms.
for Everyoneby A verified traveler
Posted Jul 13, 2015
Had such a wonderful stay will be back again when down in Miami
for Everyoneby A verified traveler from SÃO PAULO
EXCELENTE ESTADIA!!!Posted Jul 11, 2015
Pros: gosto de tudo sempre!!!
Location: O hotel esta na frente do aeroporto e gostamos porque fica entre os shoppings.
Sempre que estou em mia para compras fico neste hotel, lindo, maravilhoso, limpo e próximo do aeroporto e do dolphin mall...adoro.