Ratings based on 3,511 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
90% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Sanctuary

Posted Jul 27, 2015
I paid for balcony room, but I get there and all balconies were closed. Expedia and hotel should've communicated this problem. Staff wanted to downgrade my room for what I paid. This is wrong. I should've been upgraded. I had to tell staff how to do their job when you get something you didn't pay for. Make it right Hilton hotel staff!
5 out of 5
Recommended
for Everyone
by A verified traveler from Frisco TX

Very nice hotel lots of privacy and close to airpo

Posted Jul 26, 2015
Stayed one night, even though we got there way before our checking time our room was ready. The room was very clean, food was good nice pool.
5 out of 5
Recommended
for Everyone
by A verified traveler from trinidad and tobago

excellent stay

Posted Jul 23, 2015
Pros: everything
Cons: aircondition on all night is a must
Location: did not actually go out of the hotel
this was a one night stay between arriving from spain and travelling to Trinidad the next day.the stay was excellent and the food was not bad either.the only problem is that the hotels keep turning off the the airconditioning for a couple of hours every night to save energy I guess.thats a problem for light sleepers like my wife. all in all will be back.
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Jul 20, 2015
CERCA DEL AEROPUERTO, RENOVADO Y MUY BUEN DESAYUNO
5 out of 5
Recommended
for Everyone
by A verified traveler from Nutley, NJ

Awesome time

Posted Jul 19, 2015
Would recommend this hotel to anybody staying in Miami. First hotel I seen that the pool is open 24 hours. That is one great am entity
2 out of 5
by A verified traveler from California

Disappointed

Posted Jul 15, 2015
Pros: The breakfast buffet
Cons: More training to the staff
Location: Nothing was near by
After hearing about the Hilton Hotels all my life; I decided to stay in one of them at least one time. It was a total disappointment. You are nickel and dime for everything, I order a refrigerator for $20.00 extra, and it took 10 calls to the front desk to finally get it. We ask for the sheets to be changed and they were not, the final day that we were there, we ran out of toilet paper.
5 out of 5
Recommended
for Everyone
by A verified traveler from boca raton

Nice hotel and great location for Miami airport

Posted Jul 15, 2015
Bed was a bit hard. Drinks in the bar a little pricey
2 out of 5
by A verified traveler

Don't do it

Posted Jul 15, 2015
Pros: The management did compensate us with free nights but I would rather not have to go that route. I prefer no problems and no apologies.
Cons: Maintenance
Location: Location is very good.
When we first arrived we were given a room without a balcony although I called a week or two to confirm the balcony. After no one answered at the front desk or concierge I went to the front desk. The young lady at the counter resisted at first but called the manager. The manager eventually gave us another room but gave me a strange warning about the "many harmless lagoon bugs". I thought nothing of it and decided to see for myself what he was talking about. The room turned out to be ok except it was extremely warm. Well my daughter who also was a guest was not so fortunate. The bugs lived up to their reputation. They were everywhere. On the balcony and inside the room. Alive and dead. Obviously no one bothered to deal with the problem except to warn guest ahead of time of the problem. The manager was glad to give my daughter a free night. Next up was the air conditioner problem. The room would heat although the ac was turned all the way down. After speaking to another guest who told us of the folded air filters they were using and the poor maintenance overall. Which explained why the lobby and hallway areas were cooler than the rooms.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 13, 2015
Had such a wonderful stay will be back again when down in Miami
5 out of 5
Recommended
for Everyone
by A verified traveler from SÃO PAULO

EXCELENTE ESTADIA!!!

Posted Jul 11, 2015
Pros: gosto de tudo sempre!!!
Location: O hotel esta na frente do aeroporto e gostamos porque fica entre os shoppings.
Sempre que estou em mia para compras fico neste hotel, lindo, maravilhoso, limpo e próximo do aeroporto e do dolphin mall...adoro.