Ratings based on 3,405 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
90% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

Not what we expected from Hilton brand

Posted May 26, 2015
Pros: hardware
Cons: provide service as promised! trained staff to respect customers and tell the truth!
Website advertises there is an airport shuttle running every 15 minutes, and hotel is less than 10 minutes drive from airport. We started waiting at the curb at midnight 12am. After 10 minutes, called the hotel to check if they really have shuttles every 15 minutes and was told the shuttle is already out. Waited another 10 minutes and no shuttle, called hotel to ask and was told the shuttle was stuck in traffic! Stuck in traffic at midnight??? Meanwhile, we saw other shuttles from other hotels passed by two rounds. Another 5 minutes, we called again and was told the shuttle was coming. Finally, the shuttle came at 12:27am after we had waited for 27 minutes. At the check-in desk, I was telling the clerk that my wife was really upset that the shuttle wait was so long. A black gentleman came out from behind the desk, claiming he was the night manager, and said he was the one on the phone telling us the shuttle was stuck in traffic, and started saying the 15-minute interval mentioned on the website is just an estimate and we should not be expecting that. Regarding midnight "traffic", he said the shuttle could have be stuck anywhere such as gas station, or picking up someone. Well, there was no one else when the shuttle picked us up. And there were very few cars on the road when we drove to the hotel. Someone is obviously lying about the "traffic", either the driver or the night manager! And the attitude? From Hilton?
5 out of 5
Recommended
for Everyone
by A verified traveler

Most Friendly Check In

Posted May 26, 2015
Although I was only staying a single night and although I have no membership of any kind with the hotel, the reception desk staff (in particular Elsa) made me feel right at home. The staff has moved the hotel to the top of my list once I am in Miami.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Cayman Islands

A great hotel in a great location!

Posted May 25, 2015
Pros: The location, room size and comfort, the friendly staff, the food.
Cons: Room service - we filled in the card for breakfast in bed and put it out in time, but it never showed up; they never collected our order.
Location: Conveniently close to the airport (5 mins) and right around the corner from shopping (Dolphin Mall = 10 mins) and lots of great restaurants.
From the moment we pulled up to the driveway to the moment we checked out, the hotel provided a really great experience. All of the staff were courteous and friendly, the room was comfortable and spacious, and the view was even better than expected. We were a little concerned that the proximity to the airport might cause some noise issues (as with other hotels nearby), but this was definitely not a problem. The heavy blackout curtains also ensured that we got a good night's sleep as well.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Seattle

Nice hotel

Posted May 25, 2015
Pros: Clean and renovated
Cons: aircraft noise
Location: Only stayed one night so didn't venture out.
Nice hotel, great shuttle service but a lot of aircraft noise.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Virginia

Beautiful hotel convenient to the airport.

Posted May 24, 2015
Pros: We liked the décor and the staff was excellent.
Cons: The restaurant prices were way too high. We would like to see a complementary shuttle to and from the port.
Location: The hotel is convenient to the airport. There is a small shopping area with a few nice restaurants within walking distance (a little over a mile).
Everyone working there was very friendly and helpful. The décor was up to date and the room was very clean. Given the proximity to the cruise line ports a complementary shuttle to and from would be a nice extra. There was a small shopping area with a couple of nice restaurants within walking distance but we did not feel comfortable walking through the area after dark. Consequently we ended up eating some meals at the hotel's restaurant but unfortunately it was way too expensive.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom LasVegas

Posted May 18, 2015
Good location; shuttle service, pricey restaurant, updated rooms with lagoon views, comfortable
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 16, 2015
We enjoyed our stay, staff were friendlty and loved the setting. Close to the airport and airport transfers were available.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom South Lyon, Michigan

Posted May 15, 2015
Pros: Very nice atmosphere.
The entire stay was very nice. We only stayed one night
3 out of 5
by A verified traveler

Tegenvaller, na alle andere hotels.

Posted May 14, 2015
Location: Dicht bij fastfood en supermarkt. Geen leuke omgeving. Ligt wel heel centraal bij vliegveld.
Zeer kleine kamer en als enige hotel geen gratis Wifi op de kamer. Verder wel een prima hotel met een mooie entree. Buitenkant van het hotel ook niet bijzonder.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 12, 2015
The hotel was great and staff very friendly. Unfortunately, our room was close to the elevator and was a bit loud.