Ratings based on 2,080 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
91% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, clean comfortable, quiet, great loca

Posted Jul 1, 2015
Loved it, was able to check in early and stay late. Room service was great.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 1, 2015
Pros: Close to Carnival Cruise.
Great hotel and close to the Carnival Cruise Line Port.
5 out of 5
Recommended
for Everyone
by A verified traveler from new york, ny

Nice hotel. I just used it to sleep and do my runs

Posted Jun 29, 2015
I had not much time to check out all the available fun parts at the hotel..:( deffently next trip I will.! I will recomment this hotel to my friends and come back.
2 out of 5
by A verified traveler from Miami

Não faz parte da rede Hilton

Posted Jun 25, 2015
Hotel está velho, arrumação precária, não tem frigobar para todos os quartos, limpeza péssima, café da manhã terrível l, valor absurdo para oq oferece!!! Esta precisando fechar as portas para uma grande reforma!!! Sofás furados, paredes descascando, não existe nem adaptador!!!
4 out of 5
Recommended
for Everyone
by A verified traveler from ecuador

ITS A STD HOTEL

Posted Jun 22, 2015
Pros: the adress, it is well located
Cons: nothing for the price i paid, but for be a hilton maybe the breakfast
Location: it is so well located
I was there for a week, the hotel is ok, the room doesnt haver mini bar, the braakfast buffette doesnt look as a hilton but it wasnt bad. I do return for next time but taking care of the prices or offers.
Comment from Hotel Management
Jun 30, 2015 by HotelMgmt, Hotel Management
We’re looking forward to welcoming you back to the Hilton Miami Downtown. It’s great to hear that our location was perfect for your trip to our sunny city. For your next visit, we do offer multiple breakfast buffet options, along with a la carte selections at our Brisa Bistro and our Gallery Lobby Lounge that may better meet your expectations. Thank you for sharing your perspective.
3 out of 5
by A verified traveler

Don't leave the hotel!

Posted Jun 21, 2015
We walked to publx and Burger King and witnessed 2 police encounters for violent homeless and pan handlers. I will not stay here again because of the area it is located in.
Comment from Hotel Management
Jun 30, 2015 by HotelMgmt, Hotel Management
It is disheartening to learn that your experience in our area was not everything it should have been. Please know that the grounds of our hotel are safe and secure and that what you encountered is not a common occurrence in our area. We hope that you will consider giving our hotel another chance in the future.
3 out of 5
by A verified traveler

At the downtown Miami

Posted Jun 16, 2015
Was not bad but not the best , hiltons always are the best but this one was like a little old that's why everything was not excellent !
Comment from Hotel Management
Jun 22, 2015 by HotelMgmt, Hotel Management
We truly appreciate your candid comments on your recent review. Shortly, we will be renovating our guest rooms and lobby to exude a more modern feel. We hope you will return when we are completed!
3 out of 5
by A verified traveler from NJ

Expensive but average facility

Posted Jun 13, 2015
Pros: Location
Cons: Security and Guest services.
Location: Perez Art Museum and Miami South beach
1. We paid 20.00 USD extra per night to upgrade into Bay view. But ultimately we got side vide and not the sea facing Bay View. 2. On the 2nd night of our stay the next door people were making noise and playing loud music. We called the Guest service 3 times and still we could hear the loud music.
Comment from Hotel Management
Jun 15, 2015 by HotelMgmt, Hotel Management
Thank you for your feedback on your experience at our hotel. Although we’re pleased that our location was convenient for your trip, we truly regret that your experience was one that was not five stars. Our staff strives to provide our guests with the most peaceful experience possible and we are disheartened that we missed the mark when you reported a noise disruption. We hope that you will return in the future; we’re certain that your next experience will be much more impressive.
3 out of 5
Recommended
for Everyone
by A verified traveler from Seattle Washington

Close downtown hotel

Posted Jun 10, 2015
Pros: Comfortable beds!
Cons: The hotel itself needs some cosmetic updating such as paint, plaster touch up, etc... hallways seemed old and dingy but rooms were very nice.
Location: Nothing within a close walking distance...cab to Bayshore shopping/eating $10, cab to South beach $20, Airport $25 each way for all.
Liked the location and comfort of the beds/bedding. The staff was very informative and friendly. Nice pool area with outdoor snack/drink area. Views of inland Miami were to be desired but from the room we did have a view of the port of Miami and close visual of the cruise ships.
Comment from Hotel Management
Jun 15, 2015 by HotelMgmt, Hotel Management
Our rooftop pool and CityVu Pool Bar are perfect for unwinding in the sun! We’re pleased to discover that our staff provided you with satisfying service and that you got plenty of rest in one of our Hilton Serenity Beds. There are places to visit nearby and we are also footsteps away from the MetroMover station, where you can find free transportation across Downtown. Our staff would be happy to assist you in getting around on a future visit. Thank you for your review of the Hilton Miami Downtown.
3 out of 5
by A verified traveler from Barbados

Excellent staff but needs upgrades

Posted Jun 8, 2015
The staff and service were excellent. However, the AC was extremely noisy, a breaker tripped in our room and we lost electricity while sleeping at 4:00am. The furniture in our junior suite was extremely worn and mismatched. The only comfort to us was the bed was comfortable, otherwise we would have changed hotels.
Comment from Hotel Management
Jun 15, 2015 by HotelMgmt, Hotel Management
Your feedback on your recent experience is greatly appreciated. Although we’re happy that our beds provided you with plenty of rest, it’s unfortunate that you encountered a few issues on your stay. The renovation of our guest rooms will be starting shortly and we invite you to join us again when we’re completed; we’re sure that your next experience will be much better than the last.