Ratings based on 520 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
85% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom W

A good place to stay

Posted Nov 20, 2014
My wife and I went to Miami for the first time, and chose Holiday Inn Express. It is a wise selection. Staff there are very ready to offer help. Free parking, wifi, and breakfast, which is much better than most hotels of same prices.
3 out of 5
by A verified traveler

Posted Nov 7, 2014
was put on the third floor and elevator went out causing stairs to be used for most the day. Had stayed here some time back and the hotel was new and clean, now same fixtures and not updated - overall clean and ok but tired.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Minneapolis

Great Staff! Fun Stay!

Posted Oct 2, 2014
Pros: Staff; housecleaning was prompt; good breakfast
Cons: declutter room; steam clean carpet
Location: lots of things to do in Doral. lots of restaurants and not too far from downtown and south beach as well as the airport.
Everyone at the hotel-from the front desk to the kitchen staff- was super friendly and made our stay enjoyable. Breakfast was decent, and housekeeping did a great job every day! A couple of things that we did not like were the fact that the room was small and the carpet could use a good cleaning- seemed a little sticky. Also, the room had a little bit of an odor- don't know if it was from the humidity or smokers. The back door would not lock the first two days we were there; which was not very comforting. Overall, despite these small issues, the hotel delivered on its promise. We liked our stay there!
Comment from Hotel Management
Oct 14, 2014 by Kenneth Cardona, Hotel Management
Dear Sun and Fun, Thank you very much for sharing your kind feedback following your stay with us. We really do appreciate your kind comments as it is extremely important to us to help improve the service and amenity that we provide but I was disappointed to note that the room didn't meet your overall expectation. I have discussed this issue to our chief engineer and ensure you that the necessary step has been taken to remedy this problem soon. This issue is regrettable and I hope you will accept my sincere apologies for the disappointment that has caused. We really hope to welcome you back to the hotel soon. Warm regards, Kenneth Cardona
5 out of 5
Recommended
for Everyone
by A verified traveler

The wifi conection was bad

Posted Sep 29, 2014
You offer free wifi service, but the conection isn't good. This situation is problem for the gues. I
Comment from Hotel Management
Oct 5, 2014 by Kenneth Cardona, Hotel Management
Dear Valued Guest, Thank you for your feedback and appreciate you bringing this matter to my attention. I will look into our WiFi signal to check my opportunity to please our future guest including yourself. We hope to see you soon.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Costa Rica

Excelent place

Posted Sep 16, 2014
Pros: ubication
Cons: improve remodelation
Location: Restaurants
Nice staying, excelent staff, breakfast is ok. Cleaness good
Comment from Hotel Management
Oct 16, 2014 by Kenneth Cardona, Hotel Management
Dear Minor, Thank you very much for staying with us and for your kind comments. We are happy to know that you enjoyed your stay with us. We are looking forward to welcome you back soon. Best Regards, Kenneth Cardona
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent for the price

Posted Sep 14, 2014
The location is perfect, the staff is excellent, an th room comfortable, i recomend this hotel
Comment from Hotel Management
Sep 15, 2014 by Kenneth Cardona, Hotel Management
Dear Valed Guest, Thank you for the good comments and recommendations a service. It was a pleasure to be able to serve you and hope to see you soon in Miami.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom San Antonio, TX

Great hotel, amazing staff, ocean front view wow!

Posted Sep 13, 2014
Stayed here for a week and I had a tough time leaving! I was in the ocean front view and it left me speechless!
Comment from Hotel Management
Sep 15, 2014 by Kenneth Cardona, Hotel Management
Dear Jamaal, First and foremost I thank you for your time in reviewing a property you recently visited. However, your comments aren't related to our hotel as we aren't close by the ocean. Unfortunately, I wouldn't be able to offer you that ocean view room you enjoyed so much. Please come visit our location when you in Miami. Thank you
3 out of 5
Recommended
by AR

Posted Aug 21, 2014 on Hotels.com
Comment from Hotel Management
Nov 15, 2014 by General Manager, Hotel Management
Thank you for you feed back
4 out of 5
Recommended
for Shopping
by Fernando Aveledofrom Maturin, Venezuela

Good choice near Miami int. airport

Posted Aug 11, 2014 on Hotels.com
Nice people at the hotel. Clean and confortable rooms. Parking lot with narrow space to fit your car. Very nice breakfast and super coffe. I do recommend the hotel without a doubt.
2 out of 5
by A verified travelerfrom new york

No smoking smelt

Posted Aug 10, 2014
smoking smelt in room, difficult to found hotel location
Comment from Hotel Management
Aug 12, 2014 by Kenneth Cardona, Hotel Management
Dear Valued Guest, We thank you for your review and will definitely look into improving our odor of smoke in our non smoking room. We are working with a local company that specializes in leaving rooms as a smoke free. We thank you for your feedback as this will help us better improve our service. Thank You Kenneth Cardona