Ratings based on 746 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
88% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
by A verified traveler

excellent Hotel very well located.

Posted Mar 11, 2015
four night in a very well located, excellent attention and room very well cleaned.
Comment from Hotel Management
Mar 13, 2015 by Kenneth Cardona, Hotel Management
Dear Valued Guest, Thank you for your rating and glad to hear our staff provided you with the attention you deserve. We look forward to seeing you once again. Regards, Kenneth Cardona
2 out of 5
by A verified travelerfrom LA

Old & dirty...

Posted Mar 10, 2015
Pros: Closer to MIA airport.
Cons: The whole hotel need to be remodel.
Location: Close to MIA airport.
This hotel is old and the room I got was not even clean. I really expected more for Holiday Inn express.
Comment from Hotel Management
Mar 12, 2015 by Kenneth Cardona, Hotel Management
Dear Ivy, Thank you for your preference in selecting our Holiday Inn Express Miami Doral, as well as for letting us some details about your recent visit. In our effort to continuously improve the quality of our services and facilities, we put our greatest interest and value in our guest's opinion. Please accept our apologies for the situations you experienced during your visit with cleanliness. I will discuss this with my housekeeping department since we understand their importance in our continuous effort to improve the quality of customer service. Please accept our apologies for this reason. In general we want you to apologize for the impression that you have received about some services that do not exceed your expectations, in all Holiday Inn Express hotels our passion is to be great hotels that guest love. We hope you give us a second chance to make it right for you. Sincerely, Kenneth Cardona
5 out of 5
Recommended
for Everyone
by A verified travelerfrom San Antonio

Nice hotel close to airport

Posted Mar 3, 2015
Pros: Staff was very friendly and helpful
One of my requirements was shuttle service to and from the airport. While on the way to the Hotel, the shuttle driver was very good about pointing out the restaurants and services available within walking distance of the Hotel.
Comment from Hotel Management
Mar 13, 2015 by Kenneth Cardona, Hotel Management
Mary, I would like to thank you for taking the time to rate and share your recent stay with us. We are glad to hear your compliments on our driver and the service they provided to you. Its always great to hear the good and bad comments as it helps us improve or continue our customer service goals. Hope to welcome you back soon!!! Thank You, Kenneth Cardona
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Kansas

Pre-cruise

Posted Mar 2, 2015
Pros: location, price, convenience
Location: Restaurant withing walking a couple of blocks - safe area so no worry there. Didn't do anything other than eat upon arrival in Miami.
Great place to stay night before cruise. Shuttle from airport and to cruise port. Convenient, good price, clean and friendly staff. Would stay here again or recommend to others.
Comment from Hotel Management
Mar 13, 2015 by Kenneth Cardona, Hotel Management
Dear Valued Guest, Thank you for your valuable feedback about your recent stay at our hotel, Holiday Inn Express Miami Airport Doral Area. We are certain that the the Expedia community will appreciate you for taking the time to share your experience and satisfaction. Our team strives to deliver exceptional service and to be the best lodging option in the Miami Doral / Airport area and we look forward seeing you back for your next cruise adventure. Sincerely, Kenneth Cardona
3 out of 5
Recommended
for Everyone
by A verified travelerfrom s

Holiday inn express

Posted Feb 24, 2015
So so, not real clean. Breakfast bar open only a couple hours. Not real comfortable
Comment from Hotel Management
Mar 12, 2015 by Kenneth Cardona, Hotel Management
Dear Valued Guest, Firstly I would like to thank you for sharing your feedback as it gives us an opportunity to understand how we are doing with regards to meeting our guest expectations. I would like to mention that Holiday Inn Express is an selected service hotel brand and focus on ensuring value for money for our guest. We will see how innovatively we could improve on the points highlighted and thank you once again for highlighting your concerns. Best Regards, Kenneth Cardona
5 out of 5
Recommended
for Everyone
by A verified travelerfrom GUYANE FRANCAISE

PERSONNEL ACCUEILLANT TOUJOURS DISPONIBLE

Posted Feb 23, 2015
Pros: le personnel
Cons: avoir une salle "fumeurs"
Très bon hôtel OK pour le personnel OK pour la propreté des chambres OK pour le petit déjeuner, avec du choix, OK pour la disponibilité des boissons tout au long de la journée, OK pour distributeur d'argent dans l'hôtel même, OK pour les infos des sites à visiter, OK pour le silence, nous étions au rez de chaussée, aucuns bruits dans la chambre.
3 out of 5
Recommended
for Couples
by A verified traveler

Posted Feb 22, 2015
Wir waren nur eine Nacht dort, das Frühstück war in Ordnung und das Zimmer sehr sauber.
Comment from Hotel Management
Mar 17, 2015 by Kenneth Cardona, Hotel Management
Vielen Dank für Feedback und danken Ihnen für Ihre Zeit.
3 out of 5
by A verified traveler

Posted Feb 19, 2015
hotel proche de l'aéroport (mais comptez 20 minutes) quartier sans intérêt route bruyante. rapport qualité-prix mauvais nous avons payé environ 180 euros pour une nuit.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Monroe, La

Nice hotel close to the airport

Posted Feb 16, 2015
Pros: Proximity to the airport.
I was returning from a cruise and service was great. Close to airport and shuttle service was excellent
Comment from Hotel Management
Mar 12, 2015 by Kenneth Cardona, Hotel Management
Jeanie, Thank you for taking the time to post a review! We greatly appreciate your feedback and are pleased we were your choice hotel to stay on your return trip from the cruise! We are happy to do the same on your next trip out of town! Safe travels to you and your family! Kind Regards, Kenneth Cardona
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Toronto, ON

Posted Feb 15, 2015
Pros: Close Dolphin shopping mall.
Cons: Breakfast area too small, not enough seating. Food temperature could have been warmer.
Location: Chose it for its proximity to shopping, stayed one night prior to leaving for a cruise.
Choose this location for shopping before a cruise. Also stayed in Fort Lauderdale. When planning I choose the Holiday Inn Express for brand recognition and found other reviews helpful.
Comment from Hotel Management
Mar 12, 2015 by Kenneth Cardona, Hotel Management
Donna, Thank You for your rating and loyalty to the brand.We appreciate your feedback. Regards, Kenneth Cardona