Ratings based on 673 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
90% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from MD

Nice hotel gift shop employee great service

Posted Jun 22, 2015
Lost my phone. The lady in the gift shop that works Wednesday through the weekend was very helpful and saved my phone for me. She was awesome. Great job! Did have a small problem at the end when checking out. Left an item in the room and when we went back to get it the cleaning staff said they couldn't find the item. We told the front desk we know exactly where we left it and after a couple minutes they "found" the item. Not a huge deal. Mostly a great overall experience. The lady that works late nights at the front desk was very helpful, polite, and had a great overall customer experience with her.
5 out of 5
Recommended
for Everyone
by A verified traveler from clearwater florida

Right on the beach!

Posted Jun 19, 2015
Great hotel! It's right on the beach. The staff was wondering, especially the valet guys! The pool was nice. Plenty of chairs.
2 out of 5
by A verified traveler from Mexico

Mala ubicación de la habitacion

Posted Jun 19, 2015
Me dieron una habitación en el piso 11ph, y la vista era malísima, pedí cambio de habitacion y la que me ofrecieron era aún peor, me dijeron que como la reserva era por expedía esas eran las habitaciones disponibles, además de eso muy caro el servicio de vallet y se molestan y te hacen caras porque no les das propina, como si el costo no fuera ya suficiente
4 out of 5
Recommended
for Everyone
by A verified traveler

Right on the beach basically

Posted Jun 11, 2015
The hotel was clean, the bed was very comfy and clean. The staff did their job but I have to say no one went out of their way to be even slightly friendly. I would not let that stop me from staying there again though.
3 out of 5
Recommended
for Everyone
by A verified traveler from Kansas City

Nice location, close to beach

Posted Jun 3, 2015
Pros: Location to beach.
Cons: No complimentary breakfast.
Location: Few places to eat.
Nice hotel but a little expensive. Parking is tough and the selection of eating locations is slim to none. No complimentary breakfast is disappointing.
3 out of 5
Recommended
for Everyone
by A verified traveler

Amazing location

Posted Jun 3, 2015
Could be improved. But not bad. Location is amazing
5 out of 5
Recommended
for Everyone
by A verified traveler from new Jersey

Nice

Posted Jun 2, 2015
Very good , nice , good services , convenient
4 out of 5
Recommended
for Everyone
by A verified traveler from lyon

trop loin de Océan Drive

Posted May 24, 2015
Pros: la proximité de la plage la vue depuis notre chambre
Cons: le restaurant moyen Manager guère agréable
Location: a notre gout, trop loin de océan drive, pas pratique en bus (nous l'avons attendu 3/4 heure !!!) et en taxi avons payé 35$
aucun magasin, ni bar, ni restaurant à proximité. Pour aller jusqu'à Ocean Drive à pied compter 1 heure !!
4 out of 5
Recommended
for Everyone
by A verified traveler from Indiana

Decent value for Miami Beach.

Posted May 15, 2015
Pretty good value for the highly expensive (especially winter/spring) Miami Beach area. Great location with beach/boardwalk access, but quite a bit north of the true "South Beach" hot spot area, which is actually better if you like it quieter. Nice place, nice rooms, and good breakfast too although it's not free unfortunately.
4 out of 5
Recommended
for Everyone
by A verified traveler from canada

Lovely place to stay and great location.

Posted May 14, 2015
Pros: Location was great.
Cons: Please see comments above Re our server at the restaurant.
Location: Beach, stores, easy to link up with tour guide.
The hotel front desk staff were polite,concierge was helpful and the valet parking people were efficient. The only issue I had was when we ate at the restaurant, the server was very inattentive, my son had to chase him across the restaurant to finally get his ketchup and I ran out of water. He brought the food which was tasty and other than dropping the ketchup and the bill off he did not ask if we were pleased with the food or if there was anything we needed. When we received the bill there was a gratuity amount that we did not want to pay but was told it was a part of the bill- I had never heard of this and thought the tip amount if any was dependent on customer satisfaction, I guess I was wrong. ( Just to clarify the restaurant was not busy.)