Ratings based on 5 Verified Reviews
They paid and stayed. We double-checked.
4.2 Room cleanliness
3.2 Service & staff
2.2 Room comfort
4.2 Hotel condition
They paid and stayed.
Recommendedby Phil from Indianapolis
Posted Mar 26, 2013 on Hotels.com
Super nice hotel and great service, but some basics were missing (no outlets near nightstand, no outlet near computer desk, neither TV had good reception, no place to hang our towel near the shower, etc.)
Waste of MoneyPosted Jan 3, 2013 on Hotels.com
This hotel was a complete waste of money. We thought we would stay here versus the regular JM Marriot due to it being a bit upscale. We booked a room and did not get the one booked. The rooms are very noisy, you can hear everything people around you are doing. Although the room is nice and modern, there is much to be desired, especially for the price. I would highly avoid this place.
Hear your Neighbors HerePosted Jan 3, 2013 on Hotels.com
This hotel is modern and nice inside, but certainly not worth the price. We stay for an anniversary and were very disappointed. The walls are very thin. We were up all night listen to neighbors. I expect to hear some noise but we could hear everything people were saying. No one wants to hear what other people are doing in their rooms and no one wants people to hear them. For the price you are better staying at the reg JW. Nothing special here. The breakfast is okay and best. When mentioning to management, the could have cared less. Way too many places to stay in downtown Miami. Avoid this place if possible. Unless you want to get to know your neighbors.
for Everyoneby A verified traveler from new york city
Very weird place, would not return..Posted Dec 9, 2012
Pros: Daniel bouloud restaurant in lobby, very nice
Cons: Extremely noisy air conditioning
The weirdest designed hotel ever. Perfectly nice staff, but the rooms very uncomfortable. Air conditioning sounded like a freight train, so loud it was unreal. Extremely high tech everything in the room to the point of being ridiculous. Bathroom as big as a studio apartment in new york with no bath tub, sink that was so small you could not even wash your hands and no water pressure to speak of in either the sink or shower. No head board on bed so pillows kept slipping down the back, useless telephones and front desk service, they just did not answer the phone. There was no instruction manual in the room...room service menu? Do they have room service? No indication, no answer at front desk, no information at all on the room about anything...how to use phone, how to dial outside line, gym? Other services, a complete mystery...would not return. Jsut sort of silly, the whole place, and as an FYI, this billed as a " boutique hotel" inside a Marriott hotel, weirder still..
Recommendedby A verified traveler
A GiftPosted Mar 30, 2011 on Hotels.com
I did not stay here. This was a gift to my girlfriend and her best friend, while they attended a music festival. I set up billing directly with the hotel and they were very helpful and emailed me the 3rd party billing form, which I faxed back. Her stay was reserved and payment established in less than 30 minutes. She raved about this hotel. The staff was friendly, efficient, accommodating, and exceeded her expectations. She says she had the best spa day ever and the food service was four star. Next time we're in Miami, we will be here together.