Ratings based on 768 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
85% of guests recommend
4.2 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Bronx, NY

2nd Time Is the Charm

Posted May 25, 2015
Pros: The Deluxe Penthouse rooms are great. I liked the balcony. The fact that you can use the bicycles. You offer breakfast included with my package.
Cons: Add fruit to the buffet breakfast. Fix your computers and printers.
Location: We ate at Puerto Sagua which is great. Washington Avenue has great eats in particular Sum Yum Gai, Fried Chicken place on Washington and 13th Street
First, I want to say that Juan, Tatia and Pablo were fantastic. We were treated well and with love. Our room was comfortable. Breakfast was nice. Should have some fruit included with Breakfast buffet. But, overall I had a great time and would go back again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 12, 2015
We had a lovely time at this hotel. Walking distance to the beach. Quiet and enough privacy. Nice views!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom baltimore md.

Birthday getaway

Posted Apr 28, 2015
This was my first time to Miami and I didn't know which hotel to stay at we ended up booking last minute and we choose this hotel it was really nice the staff was great I really enjoyed the food and the sax player and dj they had out playing threw out the day we was close to everything.. Everything was in walking distance.. they also have s pool area that was really relaxing... I would book this hotel again only thing I had a problem with was booking threw a third party we didn't know about the down payment of $100 per night which messed up my extra spending money but they worked with me on that so I was pleased... Other then that it was nice the room was small but comfortable... Overall I enjoyed my stay...
5 out of 5
Recommended
for Everyone
by A verified travelerfrom ontario

Great location

Posted Apr 24, 2015
Very nice hotel great location. In walking distance to everything you want to experience in south beach.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom New York

Awesome staff!

Posted Apr 24, 2015
We decided to upgrade our room to penthouse upon arrival simply because it had a hot tub, however it wasn't working, they then later switched us to another room, only to find that that one wasn't working either. The staff are awesome they were extremely apologetic and tried to do everything in their power to make sure we had everything we needed and even waved the upgrade fee. Room was fairly nice and spacious. Bed was super comfortable!
4 out of 5
Recommended
for Couples
by A verified traveler

Posted Apr 22, 2015
Location is really good, hotel is nothing special but more than sufficient.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom nyc

Front desk staff , Natalie is just amazing

Posted Mar 25, 2015
Took my wife there for her birthday, and the staff made my vacation a memorable one. Couldn't ask for anything more.
3 out of 5
by A verified travelerfrom Liverpool UK

in the middle of the Ocean Drive crowd

Posted Mar 9, 2015
Pros: Central location
Cons: the hotel looks quite tired, nothing like the photos on the website, in particular the corridors carpets was really old, looked stained and smelly
Location: ocean drive, the beach across the street and also the tourist Art deco district information centre, Collins avenue at the back around the corner
The location is very central hence practical, but Ocean drive is a nightmare of touristic restaurants that bully you every time to eat or drink there when you walk past. The breakwater is right in the middle of this, nevertheless delivers what promises, eg. int'l free calls to land lines, breakfast (average but free unlike most hotels), bikes and friendly helpful staff (Tatia, Natalie and Pablo), they also accommodated my request for a quiet room
2 out of 5
by A verified travelerfrom Corse

Posted Mar 6, 2015
Pros: Emplacement sur "Ocean Drive"
Cons: La majorité des points !!
Le personnel n'est pas sympathique, il faut pleurer pour avoir le nombre de serviettes nécessaires dans la salle de bains, literie limite, petit déjeuner très limité (absence de fruits, même frais, choix inexistant, ect...), piscine agréable sur les photos mais ressemblant davantage à une pataugeoire, avec une eau très ...trouble !! Pour conclure, hôtel trop cher pour ses prestations.
3 out of 5
Recommended
for Everyone
by A verified traveler

it was just ok.

Posted Mar 2, 2015
Room was not ready for check in And too loud. But front desk was very nice and helpful.