Ratings based on 787 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
85% of guests recommend
4.2 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler from São Paulo

BreakWater - CUIDADO!!!

Posted Jul 20, 2015
Pros: Somente a localização.
Cons: Atendimento e respeito.
Pois bem, o hotel mencionado oferece bicicleta aos seus hóspedes sem nenhum custo adicional, porém não avisa sobre algum perigo que possa ocorrer. Como sempre viajamos e usamos bicicletas dos hotéis em outros lugares do mundo, sempre levamos nosso cadeado, por garantia. No dia 29/07/15 no período da noite meu marido e eu usamos as bicicletas sem nenhum problema. Então, na manhã do dia 01/07/15 resolvemos ir a um shopping próximo localizado ao lado da 115 5TH Street, para fazer compras na loja Ross. Colocamos as bicicletas ao lado do ponto de ônibus, em frente a entrada principal do shopping e como de costume trancamos as mesmas. Porém para a nossa surpresa quando saímos as bicicletas haviam desaparecido. Chamamos a policia e fizemos o boletim de ocorrência. Porém, para a nossa surpresa quando retornamos ao hotel e mostramos o boletim de ocorrência, eles não se interessaram pelo ocorrido e somente nos disseram “paguem” o valor referentes a elas, US$ 600,00. O gerente que estava no hotel naquele momento, não se dispôs a conversar conosco, mesmo sabendo que o Hotel tem seguro, só exigiu o valor a ser pago. Fomos ao Victor Hotels, tentar encontrar alguém para nos ajudar, já que o dono é o mesmo. Não adiantou. Só queria parabenizar ao hotel por ter destruído a nossa viagem de comemoração, referente há 8 anos de casamento. A partir desse dia não conseguimos fazer mais nada, pois o dinheiro que tínhamos, usamos para pagar as bicicletas, que não valiam nem US$ 100, as duas. CUIDADO!
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful.

Posted Jul 18, 2015
We had a really nice room for 2. We stayed for 1 night, the room was very clean and the staff were very helpful and full of personality. We had a lot of fun and we enjoyed the beach right across the street and the pool on the side of the building.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 13, 2015
A little pricey for the overall condition of the hotel but it worked out
4 out of 5
Recommended
for Everyone
by A verified traveler from Philadelphia PA

Great area

Posted Jul 3, 2015
Breakwater is right in the middle of South Beach party strip. They have live entertainment & a DJ on stage in the middle of there 2 buildings. The only cons are the view depending on where your room is located, & the rooms are just basic. But its Miami & who stay in the room often.
4 out of 5
Recommended
for Everyone
by A verified traveler from Washington DC

Fun Hotel close to the beach

Posted Jun 24, 2015
The hotel is good if you going for late night fun, as it is in the middle of all the South beach action and right in front to the beach. Room is nice and clean, Includes light breakfast, bike for two hours, Not recommended if you want a quiet relaxed night.
Comment from Hotel Management
Jul 3, 2015 by Carlos Santana, Hotel Management
Greetings Victor, Thank you for sharing your recent experience at the Breakwater South Beach. We are in the middle of all the fun and entertainment that Miami Beach has to offer but also have locations in the hotel that are quieter which enable our guest to get some relaxation. We certainly loved having you here and look forward to seeing you return in the near future! Yours in Hospitality, Carlos Santana General Manager Breakwater South Beach
5 out of 5
Recommended
for Everyone
by A verified traveler

a great over all time for beach/shopping get away

Posted Jun 16, 2015
simple getaway after long terrible winter and it was great. Location, staff and food were all excellent.
Comment from Hotel Management
Jul 3, 2015 by Carlos Santana, Hotel Management
Greetings, Thank you for selecting the Breakwater South Beach for your simple getaway to Miami Beach. We're sorry that you endured a long terrible winter this season but are glad that we can be your oasis. The staff will be excited to learn that you found the location, staff and food satisfactory. We loved having you here and look forward to your return after next season's terrible winter, if not earlier. Yours in Hospitality, Carlos Santana General Manager Breakwater South Beach
4 out of 5
Recommended
for Everyone
by A verified traveler from Volusia County, Florida

Perfect location

Posted Jun 3, 2015
The staff including the excellent front desk and housekeeping teams were all helpful and professional. Breakfast was delicious but the only thing missing was fresh fruit and better tasting coffee. The room was spacious, very clean and I loved the nightly turn down service. The pool was great after a long day of business. I would suggest asking for the drink prices at the restaurants as they can cost more than the Salmon entree. The Keurig coffee machine in the room was wonderful and the bathroom amenities were great. I would suggest this hotel for business or personal trips. Juan the manager and the entire staff do a great job of making sure the guests have what they need.
Comment from Hotel Management
Jun 16, 2015 by Carlos Santana, Hotel Management
Greetings, Thank you for selecting the Breakwater South Beach for your recent visit to Miami Beach. The entire team will be excited knowing that you valued there service and assistance during your stay. We will also be sure to pass your feedback on to the restaurant regarding breakfast and more importantly your suggestion about the cost of the items on the menu. Having the coffee accessible to our guest in there rooms is pretty much the standard but not many hotels are going the extra mile by providing Keurig coffee machines. Some people just can't begin there say without there own cup of coffee and thanks to Keurig, now our guest can do just that by bringing there own K-cup coffee or enjoying one of our many selections complimentary. We look forward to your return to the Breakwater in the near future! Yours in Hospitality, Carlos Santana General Manager Breakwater South Beach
3 out of 5
Recommended
for Everyone
by A verified traveler from Philadelphia, Pennsylvania

Across from beach

Posted Jun 2, 2015
The hotel was just ok. The breaker for my room kept tripping when i used the dryer, which turned tv and lamps off. I love the central location right in the middle if it all. They also gave discounts when we at at hotel. Great customer service.
Comment from Hotel Management
Jun 4, 2015 by Carlos Santana, Hotel Management
Dear Kia, Thank you for choosing the Breakwater South Beach for your recent visit to Miami Beach. I apologize that the breaker to your room continued to trip anytime you used the hair dryer. It's great feedback from guest such as yourself which help in catching things that were overlooked when performing preventative maintenance throughout the hotel. Many of our guest select the Breakwater due to our proximity to all that Miami Beach has to offer, especially the beach. I'm certain that our team will be that much more motivated knowing that you found the level of service provided to be satisfactory. We loved having you herel. Yours in Hospitality, Carlos Santana General Manager Breakwater South Beach
4 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel on ocean

Posted May 27, 2015
Right on the strip of south beach. It's loud but not overwhelming. The breakfast is complimentary with outdoor seating; also rooms are spacious and bathroom is great with a double sink
5 out of 5
Recommended
for Everyone
by A verified traveler from Bronx, NY

2nd Time Is the Charm

Posted May 25, 2015
Pros: The Deluxe Penthouse rooms are great. I liked the balcony. The fact that you can use the bicycles. You offer breakfast included with my package.
Cons: Add fruit to the buffet breakfast. Fix your computers and printers.
Location: We ate at Puerto Sagua which is great. Washington Avenue has great eats in particular Sum Yum Gai, Fried Chicken place on Washington and 13th Street
First, I want to say that Juan, Tatia and Pablo were fantastic. We were treated well and with love. Our room was comfortable. Breakfast was nice. Should have some fruit included with Breakfast buffet. But, overall I had a great time and would go back again.