Estimado Lliana,Gracias por tomarse el tiempo de contarme su experiencia en el Hotel Shelley. Lamento que su experiencia no haya cumplido con sus expectativas; Por favor, acepte mis más sinceras disculpas. En el Hotel Shelley, me esfuerzo por brindar a cada cliente un servicio superior; Por lo tanto, sus comentarios son muy importantes para mí. Quiero que sepa que estoy tomando las medidas apropiadas para abordar el problema que ocurrió durante su estadía para evitar que ocurra en el futuro. Te agradezco sha

Dear Juan Sebastian,Thank you for taking the time to tell me about your experience at the Hotel Shelley. I am sorry that your experience did not meet your expectations; please accept my sincerest apologies. At Hotel Shelley, I strive to provide every customer with superior service; therefore, your feedback is very important to me. I want you to know that I am taking the appropriate measures to address the problem that occurred during your stay to prevent any future occurrence. I appreciate you sharing your concerns, and it is my hope that you will give me the opportunity to better serve you in the near future.

We're thrilled with your 5/5 score, Carlos! We hope to host you again soon.

Gracias Alejandro!

Thank you for your comments, Julio!

Gracias!

Hello Rui, thank you for your review. Your reservation may not have included the mandatory resort fees, so they were collected at check-in. We appreciate your feedback and hope to host you again in the future.

Hello Gary, thank you for your review. Since we are a historic Art Deco hotel, despite the upkeep and renovations, the plumbing is original and sometimes it may take a moment for the hot water to adjust. Leaving the tap open for a minute or two will typically solve the problem. Resort fees are common in Miami Beach. Our hotel charges a mandatory 30 plus tax nightly resort fee. We appreciate your feedback.

Hello ivianayaneth. Currently, our guests must check in at our sister hotel across the street. We appreciate your feedback.

Hello Valentina, thank you for your review. This information is listed on the website under, "Important Information." We appreciate your feedback.

Hi Nancy, thank you for your great feedback! Please come back and join us again soon.

Thank you for your great feedback, Nancy. We’re glad to have met all of your expectations for a perfect stay!

Thank you for your rating Valentina. We're sorry to learn that you did not have a better time, but hope you will consider us again where we can make it a 5/5 stay.

Hello Margarita, I show that you were charged for damages to our linens and towel. The balance was released. Thank you for your review.

We appreciate your good rating Julia. Please consider us again for a future stay where we can make it a 10/10.

Hello, yes, our check-in is currently across the street at our sister hotel. We are a historic hotel built in the early 1900’s, so our boutique rooms are a bit smaller than modern accommodations. This is typical in Miami Beach. We appreciate your feedback.

Hello Raul, thank you for your review. We are a historic hotel in the Art Deco district that was built in the early 1900’s, but we consistently perform upkeep and renovations. Resort fees are due during check in which is stated online prior to your completion of the reservation. We appreciate your feedback.

It was a pleasure to host you Alejandro! Please come back and join us again soon.

Hi Maria, thank you for your great review! We are happy to know that our staff provided exceptional service. We hope to have you as our guest again soon.

We appreciate your fantastic rating Ashley! It would be our pleasure to host you again in the future.

Thank you for the excellent rating Sofia Carolina! We welcome the opportunity to host you again soon.

Hello Ines, we have a variety of guests visit our hotel, but in the month of March, Miami beach is usually filled with Spring Breakers from around the country. Our apologies for any disturbance. We appreciate your feedback.

Thank you for your feedback Lukeisse. We hope to host you again where we can exceed your expectations.

Hello Luis. We’re disappointed you did not have an enjoyable stay. We appreciate your feedback and hope you will join us again where we can exceed your expectations.

Thank you for your excellent rating Tania! We're glad you had an excellent stay and welcome you to join us again soon.

Hello Manuel. We appreciate your review. We are a boutique hotel, so we do not have a sitting area in the rooms. Unfortunately, the magnetic stripe on the key cards are sensitive and tend to deactivate when exposed to heat, or placed next to cell phones and credit cards. We're sorry to learn that you did not have a better stay overall, but we welcome you to join us again where we can exceed your expectations.

Hi Nancy! Thank you for sharing your lovely photo or our hotel. Please pardon the inconvenience of not having daily housekeeping services at this time. Guest accommodations come with fresh linens and towels as well as toiletries and amenities for the stay. Should a guest need a clean set of towels or linens or any extra items, they can pick them up at the front desk. Our apologies if this was not clear during check in. We appreciate your feedback and hope you will stay with us again in the future.

Hi Marcelo! We are a small property, so our agent may have taken a quick bathroom break. Our sister hotel across the street would gladly assist, but our apologies for any inconvenience. We are a smoke free hotel, but guests who choose to smoke outside the hotel does have the lingering scent on their clothes. It's nice to know that our accommodations were comfortable for you. Please come again soon.

Hi Waldo, thank you for your wonderful feedback! We are happy to know that we provided a clean and comfortable stay for you. Please visit is again soon.

Hi Roxana, thank you for your great feedback. We welcome you to come again soon.

Hi Maribel! Thank you for joining us here in Miami Beach for a fun-filled visit. We look forward to hosting you again soon.

Hi Leonardo! We are pleased to know that you has such a wonderful stay. Please let us know next time, so we can correct the issue. We welcome the opportunity to host you again for a future stay.

Hello Francisco. We are glad to know that our accommodations and location was great. We are just one block to Ocean Drive and the beautiful beach. We appreciate your feedback and hope you will join us again for a future sray.

Thank you for your great feedback Gustavo! We are a boutique hotel with standard rooms in the best location on Collins Avenue just steps to the beach and Ocean Drive. We offer complimentary Happy Hour drinks nightly which is a guest favorite. We welcome you to stay with us again the next time you are in Miami beach.

Hi Ximena! Thank you for a great rating. We hope you enjoyed our complimentary Happy Hour each night and fantastic location just steps to restaurants, nightlife, and the beach. We appreciate your feedback and look forward to hosting you again soon.

Thank you for your terrific review! Please come again for a future stay.

Thank you for your review. We are disappointed to know that you had an issue with your room. We take pride in providing excellent services, so we will address this directly with the staff. We hope you will consider us again where we can make things right.

We’re disappointed to learn that you did not have a better stay. We strive for guest satisfaction, but it seems we fell short this time around. Please consider us again, so we can exceed your expectations.

We appreciate your good rating. Please consider us again for a future stay.

We appreciate your fantastic 4-Star rating! It would be our pleasure to host you again for another stay.

We take all feedback seriously, and sincerely regret that we did not meet your expectations. Thank you for your feedback and we hope you will consider us again for a future stay where we can exceed your expectations.