Ratings based on 774 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
76% of guests recommend
3.7 Room cleanliness
3.5 Service & staff
3.5 Room comfort
3.3 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler

No good hotel

Posted Jul 23, 2014
The staff was helpful but the rooms wasn't good. It was small, the ac did not work, a lot of noice from other guest, and we didn't feel safe.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great place to stay, wow

Posted Jul 17, 2014
Great time,everyone personable ,Ms Gwen Henfields the Best,and Donald, and All Staff
Comment from Hotel Management
Jul 19, 2014 by Katrine, Hotel Management
Good Afternoon Well Kept Hotel! There is nothing that we love to read more then lovely 5 star feedback! Our staff all work hard to make sure that everyone is having a splendid time with us! I will make sure to share your kind words with them! We hope to see you again soon!
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 15, 2014
The staff was nice and the only problem was the ice machine was across the street
Comment from Hotel Management
Jul 16, 2014 by Katrine, Hotel Management
Good Evening and thank you for sharing your honest feedback with us! I am glad that you were able to experience the great service that we provide, first hand! The ice machine is across the street, but our bellmen are here to serve you and will definitely go and get it for you. We hope that we will see you again here at Hotel Shelley!
Comment from Hotel Management
Jul 16, 2014 by Katrine, Hotel Management
Good Evening and thank you for sharing your honest feedback with us! I am glad that you were able to experience the great service that we provide, first hand! The ice machine is across the street, but our bellmen are here to serve you and will definitely go and get it for you. We hope that we will see you again here at Hotel Shelley!
3 out of 5
Recommended
for Everyone
by A verified traveler from Miami beach Fl

The staff ver y friendly but

Posted Jul 11, 2014
It Was Great because the location the rooms are clean and looks like new but I was waiting like 3 hours to be check in. My reservation wasn't showing on they're sistem..!
Comment from Hotel Management
Jul 16, 2014 by Katrine, Hotel Management
Good Afternoon lim not picky, We apologize that it took longer then expected to locate your reservation. I spoke with my team and they informed me that Expedia did not send the reservation over until the last minute. Therefore it wasn't showing in our system. We worked efficiently to resolve this issue. We hope that this would not steer you away from staying with us again in the future!
4 out of 5
Recommended
for Everyone
by A verified traveler from miami

Posted Jun 30, 2014
It was a great experience and I didn't expect the room to be so nice and comfortable!
Comment from Hotel Management
Jul 1, 2014 by Katrine, Hotel Management
Hello, you are the best! Thank you for the wonderful acknowledgements. Can’t wait to see you again! Hopefully sooner then later!
2 out of 5
by A verified traveler

NOT CLEAN

Posted Jun 27, 2014
Pros: Centrally located to SoBe night-life
Cons: Clean much more carefully and detailed
Location: Bars, Restaurants, Night Clubs, Beach, late night shopping on Ocean Drive or Lincoln Road
The sheets and pillows smelled of someone's perfume and the glass in the shower was wet when I checked-in and had soap residue from what appeared to be weeks of non-cleaning.
Comment from Hotel Management
Jul 1, 2014 by Katrine, Hotel Management
Good Evening, We value all of our guests feedback! We apologize that your time spent with us was not a 5 star one! I will definitely make sure to share your feedback with our housekeeping department. Our housekeepers make sure to deep clean the room, and change all sheets before handing a room over to another set of guests. We will make sure that this never happens again!
5 out of 5
Recommended
for Everyone
by A verified traveler from ft Lauderdale

The center of south beach action

Posted Jun 26, 2014
Pros: Close to everything. With walking distance. Free happy hour 7-8
Small boutique hotel, less than 50 room, but on Collins, 1 block from beach. Old hotel, but had been renovated with all modern amenities. Large screen TV on wall, refrigerator, robes, modern bathroom. Beautiful modern furnishings. Room is small, as in many older hotels, but who stays in their hotel?
Comment from Hotel Management
Jul 1, 2014 by Katrine, Hotel Management
What a great review, Dr Allen! Thank you for the fantastic shout out! we are extremely glad that you enjoyed everything that we have to offer! Hope to see you soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from velazquez

Location

Posted Jun 19, 2014
Good and fun.good experience shopping Eating. Drinking
Comment from Hotel Management
Jun 20, 2014 by Katrine, Hotel Management
Good Afternoon jose, We value all of our guests feedback and thank you for sharing yours with us! We are very glad to know that your stay with us was such a great one! Shopping, dining and everything else is just around the corner from us.
2 out of 5
by Chandra from MN

Service

Posted May 27, 2014
Pros: A few of the front desk clerks had excellent customer service
Cons: Get on top of issues prior to it escalating
Location: Beach
Problems with the toilet - actually flooded the bathroom and part of the room. I was very disappointed- as I complained 5 times prior to the flood. Once the bathroom flooded, I was then moved to different room
Comment from Hotel Management
May 28, 2014 by Katrine, Hotel Management
Good Evening Chandra, We would like to thank you for sharing your honest feedback with us! We are terribly sorry to read that your time spent here was not 5 stars! We would have definitely moved you but we did not have rooms available. Something became available around the time that you complained, therefore we were able to relocate your room. We hope that you would give us another chance in the future. We would love to make sure your time spent with us is an all-out success.
3 out of 5
Recommended
for Everyone
by Rafa from Washington DC

Nice all-around hotel in South Beach

Posted May 20, 2014
Awesome location 1 block from beach and in the middle of South Beach nightlife and dining. Staff was friendly and quickly addressed an issue with a clogged sink. Older historic hotel with some charm. Not in pristine condition, but generally a good value considering the price of the newer/fancier hotels nearby. We were sufficiently comfortable and the location was the best part.
Comment from Hotel Management
May 21, 2014 by Katrine, Hotel Management
Good Evening Rafa, We value all of our guests feedback and would like to thank you for sharing yours!! We are located in the heart of South Beach, just blocks from all the action! Our staff are always on top of everything to make sure that our guests are content and having a great time! We hope that you would come back and stay with us again in the future!