Ratings based on 789 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
77% of guests recommend
3.7 Room cleanliness
3.5 Service & staff
3.5 Room comfort
3.3 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

Hotel Shelly SB

Posted Aug 17, 2014
It was ok. The age requirement met my needs. Didn't like how the hallways have A/C. The rooms were for the most part clean however found hair on the bed as well as on a towel. Hotel staff could do a better job making sure everything is spotless.
Comment from Hotel Management
Aug 19, 2014 by Katrine, Hotel Management
Hello there, Thank you for sharing your honest feedback with us, regarding your recent stay! I will make sure to share your feedback with the rest of our team, so that they are aware so that this doesn't happen again!
Comment from Hotel Management
Aug 19, 2014 by Katrine, Hotel Management
Hello there, Thank you for sharing your honest feedback with us, regarding your recent stay! I will make sure to share your feedback with the rest of our team, so that they are aware so that this doesn't happen again!
1 out of 5
by A verified traveler

No good hotel

Posted Jul 23, 2014
The staff was helpful but the rooms wasn't good. It was small, the ac did not work, a lot of noice from other guest, and we didn't feel safe.
Comment from Hotel Management
Jul 26, 2014 by Katrine, Hotel Management
Good Evening karina, We are terribly sorry that your time spent with us was less then enjoyable! We are a boutique hotel therefore our rooms are a bit smaller then your average hotel rooms. However, thank you for noting our good service. And, thank you for taking the time to share your comments regarding your recent stay with us.
Comment from Hotel Management
Jul 26, 2014 by Katrine, Hotel Management
Good Evening karina, We are terribly sorry that your time spent with us was less then enjoyable! We are a boutique hotel therefore our rooms are a bit smaller then your average hotel rooms. However, thank you for noting our good service. And, thank you for taking the time to share your comments regarding your recent stay with us.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great place to stay, wow

Posted Jul 17, 2014
Great time,everyone personable ,Ms Gwen Henfields the Best,and Donald, and All Staff
Comment from Hotel Management
Jul 19, 2014 by Katrine, Hotel Management
Good Afternoon Well Kept Hotel! There is nothing that we love to read more then lovely 5 star feedback! Our staff all work hard to make sure that everyone is having a splendid time with us! I will make sure to share your kind words with them! We hope to see you again soon!
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 15, 2014
The staff was nice and the only problem was the ice machine was across the street
Comment from Hotel Management
Jul 16, 2014 by Katrine, Hotel Management
Good Evening and thank you for sharing your honest feedback with us! I am glad that you were able to experience the great service that we provide, first hand! The ice machine is across the street, but our bellmen are here to serve you and will definitely go and get it for you. We hope that we will see you again here at Hotel Shelley!
Comment from Hotel Management
Jul 16, 2014 by Katrine, Hotel Management
Good Evening and thank you for sharing your honest feedback with us! I am glad that you were able to experience the great service that we provide, first hand! The ice machine is across the street, but our bellmen are here to serve you and will definitely go and get it for you. We hope that we will see you again here at Hotel Shelley!
3 out of 5
Recommended
for Everyone
by A verified traveler from Miami beach Fl

The staff ver y friendly but

Posted Jul 11, 2014
It Was Great because the location the rooms are clean and looks like new but I was waiting like 3 hours to be check in. My reservation wasn't showing on they're sistem..!
Comment from Hotel Management
Jul 16, 2014 by Katrine, Hotel Management
Good Afternoon lim not picky, We apologize that it took longer then expected to locate your reservation. I spoke with my team and they informed me that Expedia did not send the reservation over until the last minute. Therefore it wasn't showing in our system. We worked efficiently to resolve this issue. We hope that this would not steer you away from staying with us again in the future!
4 out of 5
Recommended
for Everyone
by A verified traveler from miami

Posted Jun 30, 2014
It was a great experience and I didn't expect the room to be so nice and comfortable!
Comment from Hotel Management
Jul 1, 2014 by Katrine, Hotel Management
Hello, you are the best! Thank you for the wonderful acknowledgements. Can’t wait to see you again! Hopefully sooner then later!
2 out of 5
by A verified traveler

NOT CLEAN

Posted Jun 27, 2014
Pros: Centrally located to SoBe night-life
Cons: Clean much more carefully and detailed
Location: Bars, Restaurants, Night Clubs, Beach, late night shopping on Ocean Drive or Lincoln Road
The sheets and pillows smelled of someone's perfume and the glass in the shower was wet when I checked-in and had soap residue from what appeared to be weeks of non-cleaning.
Comment from Hotel Management
Jul 1, 2014 by Katrine, Hotel Management
Good Evening, We value all of our guests feedback! We apologize that your time spent with us was not a 5 star one! I will definitely make sure to share your feedback with our housekeeping department. Our housekeepers make sure to deep clean the room, and change all sheets before handing a room over to another set of guests. We will make sure that this never happens again!
5 out of 5
Recommended
for Everyone
by A verified traveler from ft Lauderdale

The center of south beach action

Posted Jun 26, 2014
Pros: Close to everything. With walking distance. Free happy hour 7-8
Small boutique hotel, less than 50 room, but on Collins, 1 block from beach. Old hotel, but had been renovated with all modern amenities. Large screen TV on wall, refrigerator, robes, modern bathroom. Beautiful modern furnishings. Room is small, as in many older hotels, but who stays in their hotel?
Comment from Hotel Management
Jul 1, 2014 by Katrine, Hotel Management
What a great review, Dr Allen! Thank you for the fantastic shout out! we are extremely glad that you enjoyed everything that we have to offer! Hope to see you soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from velazquez

Location

Posted Jun 19, 2014
Good and fun.good experience shopping Eating. Drinking
Comment from Hotel Management
Jun 20, 2014 by Katrine, Hotel Management
Good Afternoon jose, We value all of our guests feedback and thank you for sharing yours with us! We are very glad to know that your stay with us was such a great one! Shopping, dining and everything else is just around the corner from us.
3 out of 5
Recommended
for Getaway With Friends
by Donald D from Louisiana

In & Out

Posted May 30, 2014 on Hotels.com
The staff was very friendly and helpful. The room was average nothing special. My biggest complaint about my room, this day in age we all have multi electronic devices & I had to hunt for empty electrical outlets. It did have a little stock fridge and snacks. The lobby has a bar and DJ for us who likes the night life. For the price this Hotel fitted what I needed for 1 night.
Comment from Hotel Management
Jun 2, 2014 by Katrine, Hotel Management
Good Day Donald D, Thank you for the time you took to share your feedback with us, and all of our future guests! Our staff all work hard to make sure that everyone is having a splendid time with us! I will make sure to inform our staff about your feedback! We hope that you would stay with us again in the future!