Ratings based on 324 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
92% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from Toronto

Stay away from this hotel

Posted Sep 4, 2014
Pros: Close to airport and malls
Hotel and furniture is old . The room carpets were very dirty.
4 out of 5
Recommended
for Everyone
by A verified traveler from Curacao

Perfect for shopping

Posted Jul 24, 2014
Great at home feeling for everyone. Happy staff and crew
3 out of 5
Recommended
for Everyone
by A verified traveler from F

Good for families

Posted Jul 22, 2014
The room was ok except we found two crawling insects in the room. But overall , I would recommend this hotel to big families
3 out of 5
Recommended
for Everyone
by A verified traveler from Caribbean

Posted Jul 20, 2014
Pros: Convenient Location
Hotel was okay overall and convenient. The weakest points were the breakfast - very poor quality and Housekeeping service- room was not cleaned properly-no dusting or thorough cleaning hair found in bathroom upon arrival. I choose the hotel mainly because of the free breakfast but found the food mostly inedible. The set up of the lobby with breakfast tables as you enter and front desk attached to the food area is also very off and was a turn off upon arrival.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Jul 20, 2014
We stayed for a week. Everything was pretty good besides the fact that the A/C unit in our room was not cooling enough and the sofa bed was falling apart from one side. Most of the staff are nice and will remember even your name. We felt really welcome and enjoyed our time there.
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice location, close to the airport

Posted Jul 15, 2014
Pros: Except for the luggage incident, the staff was for the most part friendly.
Cons: Timely delivery of rooms. Better breakfast service and less smelly bathrooms.
Location: The location is good.
The experience this time was disappointing. We had to wait more than one hour after the check in time to get a room. The bathrooms had a bad smell (sewage). Breakfast was also disappointing. Not many options and not that good. Plates are sometimes dirty and when all cutlery is used, they are not replaced immediately. You have to ask and wait for clean ones. We were in a group of 9, so we had many luggage. When asked for someone to assist with the luggage to bring them to our rooms, we got no reaction at all from the staff present who were apparently very much busy trying not to hear us. So, we had to carry them ourselves.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great stay

Posted Jul 7, 2014
Pros: Everything
Cons: I wouldnt know
Location: Great
We stayed one night but the service was great the breakfast was excelent.
3 out of 5
Recommended
for Everyone
by A verified traveler

Pool smelled like pee

Posted Jun 29, 2014
Overall good but pricy, breakfast was ok, room was very clean but the pool smelled like pee.
4 out of 5
Recommended
for Couples
by Pradeep from NA

Suberb service

Posted Jun 15, 2014 on Hotels.com
My stay was very pleasent and the service at this hotel was remarkable. I paid in full through Hotels.com but the hotel charged me again, all it took to fix it was a single phone call. Overall a very pleasent experience.
3 out of 5
Recommended
for Everyone
by Katie from Columbus, Ohio

Sweet & Sour

Posted Jun 8, 2014
Pros: Location, cleanliness, breakfast. Great Italian restaurant within walking distance.
Cons: Their systems! If Expedia hotels are paid for in full don't release those rooms to other walk-ins!
In the Spring, my son and I had a great experience at Hyatt Place. Loved the amenities and the great customer experience. It was so positive that we decided to kick off our Summer vacation with a few nights there again (going to Miami Marlins and Heat games to celebrate my husband's birthday). TWO MONTHS prior to the trip, I booked the Hyatt Place for two nights and PAID in full via Expedia. After a long series of flight delays, we finally arrived to the hotel at 2:00 AM. I knew we were safe because I had booked and PAID FOR THE ROOM IN FULL. Well, here is the SOUR part of the story. When we arrived, Hyatt Place had given our room to someone else, even though it was already paid for! On top of that, the hotel was sold out. "I've got bad news for you. We've given your room to someone else," is what the front desk person said. "We'll find you a room at another hotel." I was furious...the room I had booked and paid for in full was given to someone else! Could not believe it...such an inconvenience. They ended up sending us to another hotel...happened to be a Hyatt near Trump's golf course. They tried to make this sound glamorous, like they were giving us some special treatment. It was a huge inconvenience. AND to top it off, they said that we would need to have Expedia refund us the money for the room that we had already paid for but they gave up. On top of that, the first day of our vacation was spent relocating our hotel room. SOUR!