Ratings based on 1,337 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
83% of guests recommend
4.0 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta

Good and Bad...

Posted Aug 19, 2014
Pros: Good bed, nice pool..
Cons: Attitude of staff, especially bell staff and front desk Rehab main interior space so it doesn't look worn Room key system failed 2 times in 2 days
Location: Attractions we visited were all a 15 to 20 minute drive away. Nothing in the immediate area for family.
Convenient location, staff was middle of the road, room as comfortable, Property in general is showing it age, food is very expensive for what you get, parking is very expensive, food and parking cost us more than our room. Bell staff was stiff and abrupt, no smiles in that group. Restaurant staff was polite and helpful. Housekeeping staff was very good, Front desk staff could turn it up a notch and put on a smile.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 17, 2014
Clean room, friendly staff. The pool was nice and the hotel was in walking distance to the outdoor marketplace.
3 out of 5
Recommended
for Couples
by A verified traveler from Montreal, Canada

Nice hotel, excellent staff, but noisy location

Posted Aug 17, 2014
Pros: The kindness and professionalism of the staff. Everyone, from the hotel maids, restaurant staff, to reception staff were lovely
Cons: The internet
The hotel was in excellent condition and the staff were some of the most helpful and friendly i've ever met. The hotel is connected to a sort of "subway/metro" system which is nice for getting around downtown. You are walking distance from many new restaurants and stores. The only two things worth mentioning that affected my stay as the noise level and poor internet. If you are in a room facing the highway, you are almost always woken up by whistles of the hotel staff getting cabs and police directing traffic. The hotel is aware of this and even offered us earplugs as soon as we checked in. The second minor issue was the poor internet speeds. The lobby had a better connection, but it doesn't seem ideal for the "business traveller" honestly. Their is a business centre, but it costs $15 dollars per hour.
5 out of 5
Recommended
for Business Travelers
by A verified traveler from Savannah, GA

Centric Downtown

Posted Aug 13, 2014
Pros: Cool events going on in the Lobby
Cons: Staff service was bland nothing exceptional
Location: Bayside area is walking distance and lots of restaurants
Went to Miami for a conference, it is well located and the hotel is not bad
4 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Nice location

Posted Aug 13, 2014
Very nice location and good beds, my only claim is they do not change the towels during the day so you used the same wet towel at night.
5 out of 5
Recommended
for Everyone
by A verified traveler from White Plains, New York

Posted Aug 12, 2014
It is a nice hotel in a nice location. I would choose it next time I come to Miami.
5 out of 5
Recommended
for Everyone
by A verified traveler from NY, NY

Perfect for cruising

Posted Aug 11, 2014
I selected this hotel because of its proximity to the Port of Miami. Bayside Marketplace was a 15 minute walk. We found a typical Cuban cafe three blocks away where we had a fabulous breakfast at a great price. The shuttle ride only cost us $6 per person. I would definitely stay here again. This was a no hassle stay. The hotel was fantastic.
3 out of 5
Recommended
for Everyone
by A verified traveler from NC

Ok, but could be much better

Posted Aug 11, 2014
Pros: Location
Cons: Room and pool improvements, breakfast buffet definitely not worth it, valet not worth it
Location: Bayside within walking distance, so plenty of shops and restaurants as well as downtown.
This hotel is extremely convenient to the Port of Miami, Bayside and downtown, however some money needs to be reinvested into the guest rooms.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Diego,CA

Nice hotel next to Port of Miami

Posted Aug 9, 2014
Pros: Walking distance to the Bayshore with lots of nice restaurants and shops.
Arrived early from an all night flight, got our room right away! Was wonderful!!!!
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect hotel for downtown. Convenient and comfort

Posted Aug 7, 2014
My stay was great. Staff very welcoming. Parking was a little expensive but not enough to make me not want to stay there again. Nice atmosphere and different eating options.