Ratings based on 1,274 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
82% of guests recommend
4.0 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Boca Raton, FL

Great Stay

Posted Jul 21, 2014
Pros: the staff
I was incredibly amazed by the staff. The hotel is nice, clean, has nice views and is close to different places.
4 out of 5
Recommended
for Everyone
by A verified traveler from new jersey

Very central for different areas

Posted Jul 21, 2014
Pros: Lodge and food
Cons: Cleaner Bathrooms in the lobby
Location: Restaurants, malls etc.
Very good experience. The conference I attended was held there. Staff was very helpful and cordial. Will recommend to others.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 9, 2014
Enjoyed our stay and Marissa was very accommodating.
4 out of 5
Recommended
for Everyone
by A verified traveler

Things to improve hotel room

Posted Jul 9, 2014
The room was smaller and needed microwave or refrigerator .The hotel staff was very professional and kind. The room had a unpleasant smell to it we had to buy airfresher. The view was my favorite part it was beautiful Everything else was great. The valet attendant were the best.
3 out of 5
Recommended
for Everyone
by A verified traveler

Tons of potential but in severe need of up grades.

Posted Jul 7, 2014
Not really what I'm used to when visiting the Hyatt regency. It was more like staying at a Howard Johnson!
3 out of 5
by A verified traveler

Are you serious??

Posted Jul 6, 2014
Pros: It was modern and very beautiful, the rooms had a good size to them..
Cons: All I discussed above..
Location: About 6 blocks over you could get just about anything you desired, so defiantly a plus..
Someone explain to me how a high end hotel like this finds it necessary to charge $6.50 for a bottle of Aquafina water when we can get it at the store for half the price. I mean really, is it that serious?? Just a serious deterrent from staying here again, if the Super 8 can afford to give complimentary water why can't a hotel charging a fortune do the same. All it tells me is that they aren't here for the customer, but defiantly the money!!! And no complimentary breakfast, just a shame!!
4 out of 5
Recommended
for Everyone
by A verified traveler from UK

Downtown Miami! - great city location.

Posted Jul 4, 2014
Pros: The staff and the location
Cons: Update the bedrooms
Location: It is downtown Miami - there is everything you need.
The staff were great! They made the stay for me. The hotel has seen better days and is probably in need of a major overhaul to keep up with the Miami set! The room was clean, but old and tired.
2 out of 5
by A verified traveler from Florida

Most disappointing Hyatt stay ever.

Posted Jul 3, 2014
Pros: The breakfast buffet and food service was great!
Cons: Front desk service. Update all rooms or at least discount the Unrenovated rooms. This way, paying almost $200 for a room doesn't feel like a waste.
I never thought booking at almost $200/day at a full service Hyatt, that I would end up in a room (11th floor) that was not renovated to represent the class and comfort I have come to know and enjoy during my Hyatt stays. I was shocked that my room was severely outdated. Paint job was dated, wallpaper was peeling, and the bathroom screamed 1999. How does this happen in 2014 in one of the country's largest and most exciting cities, MIAMI!!! To my utter shock, when I raised my concerns at checking to the front desk staff and inquired to see if a renovated room was available, they did not seem eager to oblige. They admitted they were in process of a staggered renovation, but never offered nor obliged my request to move into a more modern room. I was disappointed. Very disappointed. This was not the great Hyatt service I know and appreciate. I definitely will not stay there again.
5 out of 5
Recommended
for Everyone
by liz Hutchison from scotland

Fantastic customer service and amenities x

Posted Jun 30, 2014
Food ok but everything else top notch and staff really helpful
5 out of 5
Recommended
for Families
by A verified traveler

very nice hotel in downtown

Posted Jun 30, 2014
Pros: clean
Cons: parking
Location: good
good vacation in miami the hotel is nice but not parkin place