Ratings based on 578 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
92% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Cabot, AR

Excellent hotel right along the Miami bay!

Posted Sep 28, 2014
Pros: Everything!
Cons: No improvement needed.
Location: Located on the Miami Bay. Baytown Park is across the street. Baytown Shopping Mall is within walking distance, and includes restaurants.
We found this hotel to exceed our expectations. Service was great and the hotel was spectacular. Great location.
5 out of 5
Recommended
for Everyone
by A verified traveler from SANTA PAULA,CA

DOWNTOWN HOTEL

Posted Sep 28, 2014
Pros: IT IS ABOUT TEN MINUTES FROM THE CRUISE TERMINAL AND IT HAS A NICE PROMENADE AROUND THE BAY
Cons: THE HOTEL EATING CHOICES ARE SLIM
Location: NEAR THE WATER WITH SHOPS, RESTAURANTS, AND NIGHT CLUBS WITHIN WALKING DISTANCE
09/27/2014 NICE,CLEAN, MODERN HOTEL. WE STAYED AT THE HOTEL FOR ONE NIGHT PRIOR TO A CARIBBEAN CRUISE
5 out of 5
Recommended
for Everyone
by A verified traveler from Crawfordsville, In

Located in convenient area

Posted Sep 26, 2014
Pros: Convenience to cruise port. 5 star service. Friendly staff
Location: CVS store around the corner. Bayside Marketplace across the street. Across from the Port of Miami
5 star service, located across from Bayside Marketplace. 5 minute cab ride to the port for those taking a cruise. Wonderful views of the cruise ships from our hotel room. Friendly staff, large heated outdoor pool, clean and comfortable room.
5 out of 5
Recommended
for Everyone
by A verified traveler from Tacoma. Wa

WOW

Posted Sep 20, 2014
Pros: everything. also they were very understanding of my wife's condition and were a great help.
Cons: nothing that I could tell
Location: walked to a cvs pharmacy. but that's all we did.
This hotel was above what I was expecting, food at the restaurant was pricey for me, but the steak was one of the best I have had. great location if your heading on a cruise, or just want to relax in luxury.
4 out of 5
Recommended
for Everyone
by A verified traveler

Perfect location, very nice room!

Posted Sep 12, 2014
Everything was very, very good, including Toro, Toro Restaurant downstairs. Very nice service!
5 out of 5
Recommended
for Everyone
by A verified traveler from North Carolina

Best service recieved at any hotel in years!!!

Posted Sep 7, 2014
Pros: Location, views and convienence
Cons: couldn't find any negative
Location: Beautiful views and the nearby market place was wonderful
Greeted promptly on arrival, was immediately upgraded to harbour view room. Everyone friendly and helpful!!
5 out of 5
Recommended
for Everyone
by A verified traveler from phila

i love the staff there they was great

Posted Sep 3, 2014
Pros: everthing
Cons: free continetnal breakfast
i will stay there any time it was the best hotel i ever stood at the staff was great keep up the good work
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice experience to be at downtown Miami

Posted Aug 31, 2014
We'll it was magnificent the hotel staff and everything they offer but, the food at the room service was really bad I thing and recommend that they should change it
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Beautiful hotel

Posted Aug 30, 2014
Pros: Look, cleanliness and hotel staff friendliness.
Cons: Price point - regularly expensive.
Location: Bayside mall has walkways by the water with lots of food choices. Nice.
Had a great experience. Hotel was clean and had great amenities.
4 out of 5
Recommended
for Business Travelers
by A verified traveler from New York

GREAT HOTEL - EXCELLENT CUSTOMER SERVICE

Posted Aug 29, 2014
Pros: The concierge....Eduardo, and Ilana are both excellent...SO HELPFUL....
Cons: at check-in times, the lobby sounds and looks like an airport..so busy....
Location: Financial district....Brickel ...If you have a car, it is just perfect....
In Miami, there are multiple choices Intercontinental is reliable one!...You have Wall Street Journal, New York times...if you want to Starbucks is located in the Lobby, torotoro restaurant is not so impressive