Ratings based on 928 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
94% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 10, 2015
Room was clean. Staff polite. A great stay!! Would def recommend it to anyone and even go there again!!
Comment from Hotel Management
Apr 13, 2015 by InterContinental at Doral Miami, Hotel Management
Dear Traveler, Thank you for your comments. It is always good to hear that our guests are treated well and enjoy their stay. We are currently undergoing a makeover with the purpose of providing our guests with even better customer service. We are excited to have you stay with us again soon. Sincerely, The InterContinental at Doral Miami
3 out of 5
by A verified travelerfrom NJ

Not worth the price we paid

Posted Apr 9, 2015
Pros: Location, Close to the airport and
Location: Miami downtown is 20 mins drive. Biscayne Bay park is 30 mins drive, where you can go to the beach, bicycle, eat at good restaurants
Room was very compact for two beds. Old hotel with old style layout. Repair work in the lobby. No complimentary water bottle. Room service was very expensive and choice of food very limited. Carpet in the hallways was old and smelly. Overall the hotel is ok and not as great as shown in the online pics.
Comment from Hotel Management
Apr 13, 2015 by InterContinental at Doral Miami, Hotel Management
Dear Vick, We appreciate you taking the time to give us feedback. We take all of our guests comments seriously to insure that your stay is a positive one. The hotel is currently undergoing a makeover in order to provide our guests with a marvelous updated experience and we look forward to having you stay with us again soon. Sincerely, The InterContinental at Doral Miami
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Puerto Rico

Combination of business trip and some days to rest

Posted Apr 6, 2015
Pros: Proximity to major chains food outlets.
Cons: Access to commercial centers with availability frequent transportation other than by taxi.
Location: Great spanish bakery nearby with an excellent selection of wines. Most travel requires a taxi ride that are somewhat expensive.
Peaceful and comforting stay. Great dining experiences nearby, in Coral Gables and downtown. Near the airport. Access to downtown and other attractions by taxi.
Comment from Hotel Management
Apr 8, 2015 by InterContinental at Doral Miami, Hotel Management
Dear Jaime, Thank you for your comments. We greatly appreciate your feedback. We are glad you enjoyed your stay with us and were able to take advantage of the great restaurants in the area. In reference to the transportation via taxi, the InterContinental at Doral Miami offers complimentary shuttle service to both Dolphin Mall and Miami International Mall. The City of Doral Trolley also stops right in front of the hotel and provides complimentary service to various areas in Doral including Walmart. We look forward to you staying with us on your next business trip. Sincerely, InterContinental at Doral Miami
2 out of 5
by A verified travelerfrom Toronto ON

Big Customer Service Dissapointment

Posted Mar 23, 2015
Pros: Not much. Airplane and street noise was very annoying.
Cons: Seems a little dated for a "luxury" hotel. Desk clerks need some customer service training and more attention to detail.
Waited over an hour for a "free" airport shuttle that never came. We called the hotel twice and received conflicting instructions as to how to meet the shuttle. Finally had to pay for two taxis for our party of six. Desk clerk assigned us a queen room for two adults and two teens. Other room was on ground level next to the street and parking lot with street noise preventing a good nights sleep. Desk clerks overall attitude was very poor. Customer service training is badly overdue.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom New Jersey

Hotel was beautiful...

Posted Mar 8, 2015
Upon pulling up the Concierge greeted me and my best friend by name. That was a nice touch. The room and bathroom was clean upon our arrival. The cleaning lady was very kind and thorough each day. We were on the 4th floor. It was kind of loud...doors were slamming CONSTANTLY in the earlier morning hours. I am a very light sleeper so this disrupted my sleep every single morning. On one day the fire alarm went off for about 45 min...it was extremely loud and caused us to have to leave the hotel for an early dinner. Overall our stay was pleasant. The pool was nice and the staff was amazing. I would stay again but maybe on a more quiet floor.
Comment from Hotel Management
Mar 12, 2015 by InterContinental Doral Miami, Hotel Management
Dear Karima, We are very grateful for your kind comments! We apologize for the noise complaints and assure you we will do our best to avoid such inconveniences. We are glad our staff surpassed your expectations and that you found the time to enjoy what our hotel has to offer. Once again, thank you for staying with us and hope to see you soon! Sincerely,
4 out of 5
Recommended
for Everyone
by A verified traveler

na

Posted Mar 4, 2015
Pros: Convenient for airport and cruise terminal
Cons: na
Location: Good selection of restaurants catering for a range of tasted
Second time in two years we have stayed here and will do so again if we take another cruise from Fort Luderdale
Comment from Hotel Management
Mar 12, 2015 by InterContinental Doral, Miami, Hotel Management
Dear Traveler, We appreciate you taking your time to share your kind remarks. We are thrilled you enjoyed your stay with us and look forward to seeing you again! Regards,
3 out of 5
Recommended
for Families
by Robertofrom Santiago Chile

Calificación del Hotel

Posted Feb 21, 2015 
Considero que el check in a las 16:00 es muy tarde ; en mi caso regresaba de un crucero a las 10:00AM , luego e check out a las 16:00 , es decir el hotel considera dias de menos horas
Comment from Hotel Management
May 2, 2015 by IC at Doral Miami, Hotel Management
Estimado Roberto, Disculpe la molestia del horiario de entrada. Le dejaremos saber a la oficina de gestión de sus preocupaciones, sin embargo esperamos que haya disfrutado su estancia con nosotros. Atentamente, InterContinental at Doral Miami
4 out of 5
Recommended
for Families
by Eyrafrom Costa Rica

Buena elección

Posted Feb 19, 2015 
Habitación limpia, cómoda, baño impecable e instalaciones bonitas y de lujo. Desayuno normal, podría tener un poquito mas de variedad. Seguro me volvería a quedar en este hotel.
Comment from Hotel Management
May 2, 2015 by IC at Doral Miami, Hotel Management
Estimado Eyra, Nos alegramos que haya disfrutado su estancia! Siempre es positivo escuchar nuestra planta prospera en comodidad y limpieza. Esperamos que nos visite de nuevo durante su próximo viaje. Atentamente, InterContinental at Doral Miami
2 out of 5
Recommended
for Business Travelers
by A verified traveler

Beds were a nightmare

Posted Feb 16, 2015 
The beds were awful. My room had mattress toppers on the bed that were covered in plastic - this made for a very uncomfortable sleep. The rooms were also very humid, so I woke up and my back was soaked with sweat. This hotel needs a serious upgrade.
Comment from Hotel Management
May 2, 2015 by IC at Doral Miami, Hotel Management
Dear A traveler, We apologize for the inconvenience of the beds and room temperature. We strive to make every guest satisfied and failed during your stay. We will let management know of this issue and of your concerns. Regards, InterContinental at Doral Miami
4 out of 5
Recommended
for Business Travelers
by Ari

This traveler left a rating score only Posted Feb 12, 2015