Ratings based on 759 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
94% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travelerfrom Deutschland

in die Tage gekommenes Airport Hotel

Posted Jan 9, 2015
die Lage in der Nähe zum Flughafen ist ok, allerdings entspricht der Standard keinem 4 Sterne Niveau
2 out of 5
by A verified travelerfrom Mexico y Alemania

Esperaba más del hotel- decepcionante

Posted Jan 7, 2015
Pros: limpieza de las habitaciones y los concierge.
Cons: Mantenimiento y escuchar a los clients cuando se quejan.
Location: Dolphin mall está cerca , pero major tomar otro hotel con major calidad y localizado mas cerca de Buenos restaurants, supermercados, farmacias, etc.
Siendo Intercontinental, esperaba una fran torre con todos los servicios. Hotel tiene apenas 6 pisos. Experiencie fatal porque me tuvieron como 6 horas en una habitacion donde el aire acondicionado no funcionaba, diciéndome que el sisterma era lento... dicho por el gerente de mantenimiento! Al final exigí que me mostraran otras dos habitaciones y, efectivamente, las unidades enfriaron rapidísimo hasta 16 grados centigrados, vs. 22 grados en la otra habitacion. El edificio se está remodelando, no está abierto el restaurant, solo tiene una fuente de soda donde sirven todas las comidas.
Comment from Hotel Management
Jan 13, 2015 by IC at Doral Miami, Hotel Management
Estimado Mario, Agradecemos que tomara tiempo de su día para compartir su experiencia en nuestro hotel, sus comentarios son tomados muy seriamente, viendo el lado positivo estamos contentos sabiendo que el servicio de nuestros conserjes fue de su agrado. Como usted pudo observar el restaurante está siendo actualizado, aun así las cartas de desayuno, almuerzo, cena, vinos, y Happy Hour son las mismas que en nuestro restaurante. Esperamos verlo nuevamente y oír de su experiencia una vez que las actualizaciones estén culminadas Sinceramente, InterContinental at Doral Miami.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Panama

Nice hotel,close to airport and Doral area.

Posted Jan 6, 2015
Pros: Room,location,personel atention. Very good. Good area.
Very happy with our stay. Well located and all hotel instalations and services where good. I recomend it.
Comment from Hotel Management
Jan 8, 2015 by IC at Doral Miami, Hotel Management
Dear Raul, We appreciate you taking the time to share your comments with us. We are pleased to hear that you enjoyed your stay with us and our location. Thank you for your recommendation. Looking forward to serving you again soon, InterContinental at Doral Miami
5 out of 5
Recommended
for Everyone
by A verified travelerfrom brooklyn

Posted Jan 4, 2015
Clean, neat. Definitely recommend to stay in. Nice neighborhood.
Comment from Hotel Management
Jan 7, 2015 by IC at Doral Miami, Hotel Management
Dear Liya, We appreciate you taking the time to share such kind words with us about our hotel. We're glad you enjoyed our location, and that you would recommend our property. We look forward to serving you again soon, InterContinental at Doral Miami
3 out of 5
Recommended
for Everyone
by A verified travelerfrom rao

The rooms need to be updated has a worn out look

Posted Dec 31, 2014
The rooms. Need to be upgrade noisy ac and the very poor pillows
Comment from Hotel Management
Jan 5, 2015 by IC at Doral Miami, Hotel Management
Dear anita, We appreciate you taking the time to share your comments with us. We are sorry to hear that you found the rooms to be worn out; our property is currently undergoing a makeover, and we hope to have the opportunity to serve you again once the rooms have been updated. Sincerely, InterContinental at Doral Miami
5 out of 5
Recommended
for Everyone
by A verified traveler

Clean, timely service, excellent breakfast

Posted Dec 30, 2014
I have 2 children, the room was clean, room serviced every morning, breakfast was great.
Comment from Hotel Management
Jan 5, 2015 by IC at Doral Miami, Hotel Management
Thank you for taking the time to share your comments with us. We are glad that your family enjoyed your stay with us, and that you enjoyed our breakfast. Looking forward to serving you again soon, InterContinental at Doral Miami
5 out of 5
Recommended
for Everyone
by A verified traveler

1 seule nuit de transit dans cet hôtel

Posted Dec 25, 2014
Pros: Le petit-déjeuner buffet, le personnel sympa.
Hotel très propre et très bien équipé, personnel à l'écoute, petit-déjeuner buffet excellent ; ne sommes restés qu'une seule nuit avec 2 petits enfants car en transit. Seul point "négatif", un peu éloigné de l'aéroport ou me semblait plus proche sur la carte.
1 out of 5
by A verified traveler

Posted Dec 23, 2014
Rented the room two weeks early, cancelled it 4 days PRIOR to reservation. they refused to refund and charged me full price for reservation. Hotel was not full, normal standard room, and open rooms - hotel did not loose any business because of my cancellation. Horrible customer service policy and will NEVER stay there and NEVER recommend to any friends, employees or coworkers.
Comment from Hotel Management
Jan 7, 2015 by IC at Doral Miami, Hotel Management
We appreciate you taking the time to share your comments and concerns with us and we apologized for any inconveniences. On most instances when booked direct with the hotel we will be able to assist, however on reservations through a third party we do not have many control over refunds. We hope that we can have the opportunity to serve you, and your next stay is enjoyable. Sincerely, InterContinental at Doral Miami
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 17, 2014
It was a very good experience with a great staff, Everything was very good
Comment from Hotel Management
Dec 22, 2014 by IC at Doral Miami, Hotel Management
Thank you for taking the time to share your kind words with us. We are pleased to hear that your stay was good, and that our staff provided you with a good experience. Looking forward to serving you again soon, InterContinental at Doral Miami
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Argentina

Un clásico al que siempre se vuelve con confianza.

Posted Dec 6, 2014
Pros: la atención y si pueden reservar en el 5to piso, el servicio es superior, ya que el desayuno es privado en ese piso y a las 6PM ofrecen un happy hour.
Cons: nada
Location: a minutos dolphin e internationalmall. cerca también del aeropuerto y la zona de oficinas de blue lagoon. Restaurat preferido Il Forno.
Un hotel que siempre mantiene su nivel de excelencia, servicio espectacular. He estado en este hotel varias veces y me siento como en mi casa. Sobre todo la atención de Conrad, un botones asiático que se esfuerza en hablar español y hacerte sentir muy cómodo. En este momento en el hotel están remodelando el restaurant con lo cual han habilitado los livings que estaban al fondo para este fin, que si bien quita un espacio permite desayunar, almorzar o cenar con la hermosa vista de las palmeras y la piscina. Si la intención es ir de compras al dolphin mall o international, queda a un paso, al igual que al aeropuerto o blue lagoon.
Comment from Hotel Management
Dec 12, 2014 by IC at Doral Miami, Hotel Management
Estimado Gus, Muchas gracias por compartir sus comentarios y su experiencia de una forma tan positiva y elocuente. Estamos encantados de saber que su estadía es siempre óptima y que escoge nuestro hotel constantemente. Conrad va a estar orgulloso de escuchar sus cumplidos y se los haremos llegar. Esperamos verlo pronto. Sinceramente, InterContinental at Doral Miami